3300 CH. 9

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which of the following occurs when retailers of products must compete on price and currency of inventory directly against the manufacturer

channel conflict

the lower the _________ compared to revenue, the higher the gross profit

cost of sales

personal consumption of retail goods and services accounts for over 75% of total gross domestic product

false

which of the following has the highest share of online retail sales

virtual merchants

which of the following has the highest online sales revenue in 2014?

walmart

how many retailers generate approximately 90% of all retail e-commerce sales

1000

in the US, the service sector accounts for approximately _________% of the US GDP

80

which of the following is not an example of a transaction broker

an accountant

all of the following are challenges faced by brick-and-clicks firms except

building a brand name

virtual merchants face potentially large costs for all of the following except

building and maintaining physical stores

which of the following is not an example of a virtual merchant

dell

what of the following is not a major trend in the online recruitment services industry

disintermediation

which of the following is not on of the seven major segments of the retail industry

electronics and computers

consumers are primarily price-driven when shopping on the internet

false

is defined as gross profit, and found by dividing net sales and revenue

gross margin

which of the following is not one of the central challenges facing the online retail industry

lack of physical store presence

which of the following is not a major trend in online retail for 2015-2016

lunchtime purchases are the fastest growing time segment for online retail purchases

the term supply-push refers to

making products prior to orders being received based on estimated demand

which of the following best explains why the service sector is a natural avenue for e-commerce?

much of the value in services is based on the collection, storage, and exchange of information

all of the following are terms used to describe on-demand service companies except

omni-channel commerce

which of the following is not one of the methods used by traditional retailers to develop omni-channel integration

online supply-push

what of the following statements is not true

online travel services is one of the few sectors in which extensive disintermediation has occurred

operating income or loss divided by net sales revenues is

operating margin

service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve

providing hands-on services

all of the following statements about the MOTO sectors are true except

the MOTO sector is also referred to as the specialty store sector

which of the following is categorized as an operating expense

the cost of products being sold

all of the following were factors that precipitated the growth of MOTO except

the growth of the cellular phone industry

big data plays an important role in predictive marketing

true

naturebox is an example of a subscription-based retail revenue model

true

online retailing provides an example of the powerful role the intermediaries continue to play in retail trade

true

all of the following launched trials of Buy buttons except

tumblr

which of the following categories generate the highest percentage of online retail revenue

apparel and accessories

omni-channel merchants are also referred to as

brick-and-clicks companies

online retail constitutes about 20% of the total retail market today

false

which of the following has introduced a tool known as Consumer Alerts to inform readers when a review is likely to be fraudulent

yelp


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