3.6.15

Which of the following would be the most likely cause for a computer to perform sluggishly

Hard drive

Which of the following is a top cause of motherboard failure

physical damage

Which of the following is often the hardest part of troubleshooting?

Reproducing the problem

A computer has power, but there are no beeps in the computer does not boot. Which of the following would be the most likely cause

CPU FAILURE

Marcus was a sign to troubleshoot a problem with the computer not being able to access a cloud application. Which of the following is the last step in the troubleshooting methodology that should be completed

Document findings/lessons learned actions and outcomes

The troubleshooting methodology starts by identifying the problem. The first step and identifying the problem is to gather information. Which of the following is the next step?

Duplicate the problem if possible

While troubleshooting a problem with the computer a technician has tested and confirmed a theory on how to fix the problem which of the following is the next step the technician should perform

Establish a plan of action to solve the problem and identify potential effects

Anna a technician is helping a customer troubleshoot an issue where a server will intermediately become in assessable to employees. Anna has completed researching the knowledge basis available. What should Anna do next as part of standard troubleshooting methodology

Establish a theory of probable cause

Which of the following problems would be the most difficult to troubleshoot

Intermittent problem

Employee submitted of support ticket stating that her computer will not turn on which of the following troubleshooting steps should you take first

Make sure the power cord is plugged into the wall and make sure the surge protector is turned on