802

Which of the following resources is MOST important for accessing remote virtual environments on a client machine? A. Network speed B. CPU speed C. High speed memory D. Drive space

Answer: A Reference: http://compnetworking.about.com/od/internetaccessbestuses/f/what-is-networkremote- access.htm

A technician wants to know the MAC address of a computer. Which of the following commands would the technician use? A. IPCONFIG B. NSLOOKUP C. NETSTAT D. PING

Answer: A Reference: http://compnetworking.about.com/od/networkprotocolsip/a/macaddressing.htm

A bank is upgrading some clerical users' PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs? A. Drive degauss B. Standard format C. Change the jumpers on the hard drive D. Quick format

Answer: A Reference: http://en.wikipedia.org/wiki/Degaussing

A technician recently replaced a user's monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue? A. Lower refresh rate B. Lower the resolution C. Raise the resolution D. Increase refresh rate

Answer: A Reference: http://en.wikipedia.org/wiki/Refresh_rate

A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup? A. MSCONFIG B. SERVICES.MSC C. REGEDIT D. MSINFO32

Answer: A Reference: http://lifehacker.com/5718799/know-which-apps-to-remove-from-msconfig-with-thisstartup- applications-list

Which of the following Control Panel utilities will allow a technician to change the associated file type in a Windows XP machine? A. Folder options B. Administrator tools C. Accessibility options D. Regional and language options

Answer: A Reference: http://pcsupport.about.com/od/fixtheproblem/ht/defprogramxp.htm

A technician wants to know if a PC has an embedded wireless card. Which of the following tools should be used? A. Device Manager B. Component Services C. Services D. System Configuration

Answer: A Reference: http://pcsupport.about.com/od/termsd/p/devicemanager.htm

Which of the following can be used as an appropriate boot device? A. USB drive B. HDMI C. OEM recovery media D. FDISK

Answer: A Reference: http://pcsupport.about.com/od/tipstricks/ht/bootusbflash.htm

A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files? A. SFC /SCANNOW B. CHKDSK /R /F C. FORMAT C: D. DISKPART

Answer: A Reference: http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data? A. Standard format B. Low level format C. Shredder D. Degaussing tool

Answer: A Reference: http://pcsupport.about.com/od/windows7/ss/format-hard-drive-windows-7- tutorial_7.htm

Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname? A. -a B. -f C. -n D. -t

Answer: A Reference: http://rocksoft.com.my/knowledgebase.php?action=displayarticle&id=224

A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection? A. TRACERT B. NETSTAT C. IPCONFIG D. NSLOOKUP

Answer: A Reference: http://support.microsoft.com/kb/162326

Which of the following BIOS boot methods allows a system to boot from a remote server? A. PXE B. DVD C. USB D. SATA

Answer: A Reference: http://technet.microsoft.com/en-us/magazine/2008.07.desktopfiles.aspx

Which of the following commands, in Windows 7, could a technician use to schedule a disk integrity scan upon next boot? A. CHKDSK B. ROBOCOPY C. SCANDISK D. FDISK

Answer: A Reference: http://technet.microsoft.com/en-us/magazine/ee872427.aspx

If a customer wants to create a multi-boot PC with different editions of Windows, which of the following is MOST important to consider? A. Using multiple partitions B. Using multiple hard drives C. Using a single partition D. Using a PXE boot scheme

Answer: A Reference: http://windows.microsoft.com/en-us/windows-vista/install-more-than-one-operatingsystem- multiboot

A technician notices multiple disk errors in the Event Viewer. Which of the following tools would BEST diagnose this issue? A. CHKDSK B. FDISK C. BOOTREC D. DISKPART

Answer: A Reference: http://www.computerhope.com/chkdskh.htm

Which of the following terms BEST describes the software or hardware used to manage virtual machines? A. Hypervisor B. Cloud Server Manager C. Supervisor D. Virtual Disk Manager

Answer: A Reference: http://www.datacenterknowledge.com/archives/2012/08/01/hypervisor-101-a-lookhypervisor- market/

A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this? A. User Accounts B. Network and Sharing Center C. Task Manager D. System Configuration

Answer: A Reference: http://www.gcflearnfree.org/windowsxp/11

A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would the administrator access to BEST determine this? A. Startup B. Tools C. General D. Boot

Answer: A Reference: http://www.hongkiat.com/blog/speed-windows-startup-with-msconfig/

Which of the following tabs under MSCONFIG would allow a technician to configure all of the applications that launch at boot? A. Startup B. Services C. Tools D. Boot

Answer: A Reference: http://www.hongkiat.com/blog/speed-windows-startup-with-msconfig/

A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed. Which of the following system tools should be used to troubleshoot this error? A. Device Manager B. Component Services C. Windows Memory Diagnostics D. Data Sources

Answer: A Reference: http://www.howtogeek.com/167094/how-to-use-the-windows-device-manager-fortroubleshooting/

A technician is creating a batch script that auto-assigns a particular drive share to a drive letter upon login. Which of the following commands can accomplish this? A. NET USE B. PING C. XCOPY D. IPCONFIG

Answer: A Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/enus/ net_use.mspx?mfr=true

A user wants to configure their network to support VoIP. Which of the following would BEST support a VoIP installation? A. QoS B. POTS C. Wake-on-LAN D. VPN

Answer: A Reference: http://www.petri.co.il/voip-quality-of-service-basics.htm

Which of the following settings MUST be configured in order to turn on a VoIP phone? A. PoE B. Flow control C. VPN D. Duplex speed

Answer: A Reference: http://www.voip-info.org/wiki/view/Cisco+POE

Which of the following is the MINIMUM account required to install most programs on Windows XP?stand A. Power user B. Administrator C. Standard user D. Guest

Answer: A Reference: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/enus/ windows_security_default_settings.mspx?mfr=true

Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO). A. Windows 7 Home Premium B. Windows Vista Business C. Windows XP Home D. Windows XP Professional 64-bit E. Windows XP Media Center

Answer: A,B Reference: http://technet.microsoft.com/en-us/library/dd772579(v=ws.10).aspx

The Aero feature is found in which of the following operating systems? (Select TWO). A. Windows 7 Home Premium B. Windows 7 Starter C. Windows Vista Enterprise D. Windows XP Media Center E. Windows XP 64-bit Professional

Answer: A,C Reference: http://windows.microsoft.com/en-us/windows7/products/features/aero

A virtual machine running locally would be BEST utilized in which of the following situations? A. On a PC with minimal RAM B. Patch testing before rollout C. Thick client configuration D. Gaming workstation configuration

Answer: B Explanation: The best way to utilize a virtual machine is to test patches before deploying it on the live machine. Patches tend to corrupt operating systems. So it is better to check them first on a virtual machine before deploying it on a live machine.

In which of the following locations would a technician go to show file extensions? A. Security Center B. Folder Options C. Display D. System

Answer: B Explanation: http://windows.microsoft.com/en-us/windows/show-hide-file-nameextensions# show-hide-file-name-extensions=windows-vista

Which of the following commands is used to map a network drive? A. NBTSTAT B. NET USE C. NETMAP D. NETSTAT

Answer: B Reference: http://www.onlinetoolworks.com/help/SB32AdmnNetwork_Drive_Mappings_and_NET_U.htm

Which of the following Windows 7 versions comes with the LARGEST number of multimedia features? A. Enterprise B. Home Premium C. Professional D. Starter

Answer: B Reference: http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_bios.htm

A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue? A. Toner probe B. Power supply tester C. Loopback plugs D. Events logs

Answer: B Reference: http://pcsupport.about.com/od/toolsofthetrade/f/powersupplytest.htm

Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions? A. The file owner is preserved B. All of the file permissions are lost C. All file permissions must be reassigned D. The file name becomes case insensitive

Answer: B Reference: http://serverfault.com/questions/11304/why-does-file-copy-from-ntfs-to-fat32-change-afiles- modified-date

On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring? A. Content Advisor B. Proxy Settings C. Network Drive Mapping D. Local Security Policy

Answer: B Reference: http://superuser.com/questions/498412/how-can-windows-application-specificnetwork- traffic-be-redirected-to-a-proxy-se

Which of the following is the MAXIMUM number of primary partitions that can be created on a hard drive with FAT32? A. 2 B. 4 C. 6 D. 8

Answer: B Reference: http://support.microsoft.com/kb/314463

Which of the following should be regularly scheduled to fix hard drive errors? A. Defragmentation B. Check Disk C. System Restore D. Antivirus Scan

Answer: B Reference: http://support.microsoft.com/kb/315265

A technician wants to create a customized list of common utilities that are easily accessible in the same location. Which of the following tools would allow them to build such a list? A. MSCONFIG B. MMC C. MSTSC D. MSINFO32

Answer: B Reference: http://technet.microsoft.com/en-us/library/bb742442.aspx

Which of the following statements is true about XP mode in Windows 7? A. Windows XP mode was only available in Windows Vista and it is not available in Windows 7. B. Only the Professional and the Ultimate versions support Windows XP mode. C. All versions of Windows 7 support Windows XP mode when the feature is installed. D. Only the Ultimate version of Windows 7 supports Windows XP mode.

Answer: B Reference: http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-inwindows- 7

Windows XP Mode is available in which of the following Microsoft Windows environments? A. Windows Vista Ultimate B. Windows 7 Business Edition C. Windows XP Professional D. Windows Server 2008 R2

Answer: B Reference: http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-inwindows- 7

A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems. Which of the following features in Windows 7 may be responsible for this problem? A. System Protection settings B. User Account Control C. Action Center D. Data Execution Prevention

Answer: B Reference: http://windows.microsoft.com/en-us/windows7/products/features/user-account-control

In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility? A. Windows 7 Starter B. Windows 7 Professional C. Windows Vista Business D. Windows 7 Home Premium

Answer: B Reference: http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode

A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue? A. Change the character mapping B. Turn off number lock C. Replace the keyboard D. Update the keyboard drivers

Answer: B Reference: http://www.computerhope.com/issues/ch000792.htm

Which of the following is the BEST tool for a technician to use to make sure the network cable is securely fastened in the RJ-45 connector? A. Cable tester B. Crimper C. Small flat screwdriver D. Punch down

Answer: B Reference: http://www.computerhope.com/jargon/c/crimp.htm

The folder "Documents" is shared. The user can create and delete documents when on the local PC, but can only read documents when accessing them remotely. Which of the following should be adjusted? A. Read Only Attribute B. Share Permissions C. Firewall Settings D. NTFS Permissions

Answer: B Reference: http://www.howtogeek.com/72718/how-to-understand-those-confusing-windows-7- fileshare-permissions/

A user wants to change the functionality that occurs when the laptop lid is closed. Which of the following Control Panel options is the MOST direct way to adjust this? A. Display B. Power Options C. Personalization D. Device Management

Answer: B Reference: http://www.howtogeek.com/howto/9090/learning-windows-7-manage-power-settings/

Which of the following supports IP telephony devices without requiring external power? A. VPN B. PoE C. QoS D. WEP

Answer: B Reference: http://www.metrolinedirect.com/what-is-power-over-ethernet.html

A technician suspects that a recent virus they removed may have corrupted a necessary system file. Which of the following utilities can the technician use to verify the integrity of these critical files? A. msconfig B. sfc C. regsrv32 D. fixmbr

Answer: B Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/enus/ system_file_checker.mspx?mfr=true

When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files? A. IMAP B. XCOPY C. DISKPART D. FDISK

Answer: B Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/enus/ xcopy.mspx?mfr=true

When configuring user accounts, which of the following should a technician perform? A. Make all users local administrators B. Assign the minimum required access to the users C. Make all users standard users D. Assign the maximum required access to the users

Answer: B Reference: http://www.pcworld.com/article/171933/manage_users_in_windows_7.html

Which of the following command line tools will terminate a non-system process without restarting the computer? A. Shutdown B. Kill C. Erase D. Break

Answer: B Reference: http://www.tech-recipes.com/rx/446/xp_kill_windows_process_command_line_taskkill/

Which of the following can be used to remove a virus from a computer? A. Anti-spyware software B. Anti-malware software C. System Restore D. Event Viewer

Answer: B Reference: http://www.techopedia.com/definition/25873/anti-malware

Which of the following operating systems supports full usage of 8GB DDR3 RAM? A. Windows 7 Professional x86 B. Windows 7 Home Premium x64 C. Windows XP Professional D. Windows Vista Home Premium x86

Answer: B Reference: http://www.tomshardware.com/answers/id-1677684/12gb-ram-installed-8gb-showingwindows- ultimate-x64.html

A technician is trying to request a new IP address to a customer's computer through the command prompt. Which of the following commands should the technician use? A. ipconfig /flushdns B. ipconfig /renew C. ipconfig /all D. ipconfig /release

Answer: B Reference: http://www.wikihow.com/Refresh-Your-IP-Address-on-a-Windows-Computer

A technician needs to build a PC to act as a home virtual server. Which of the following would be the BEST choice? A. Dual Core CPU, 6GB DDR3 RAM, 320GB of hard drive space B. Dual Core CPU, 8GB DDR RAM, 1TB of hard drive space C. QUAD Core CPU, 6GB DDR3 RAM, 320GB of hard drive space D. QUAD Core CPU, 4GB DDR2 RAM, 1TB of hard drive space

Answer: C Explanation: Virtual server hosts a lot of virtual machines that host various operating systems and applications. Therefore, you need maximum cores and memory to keep all the virtual machines humming properly. More cores and more memory means you can have more physical resources to create virtual resources that will be used to host virtual machines.

A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause? A. Network cable is unplugged B. USB 2.0 is plugged into USB 1.1 port C. RAM not seated properly D. Optical media was left in the drive

Answer: C Reference: http://antony492.com/unseated-ram/

A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer? A. Upgrade installation B. USB installation C. Unattended installation D. Clean installation

Answer: C Reference: http://en.wikipedia.org/wiki/Installation_(computer_programs)#Silent_installation

Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel? A. Cable certifier B. Punch down C. Toner probe D. Cable tester

Answer: C Reference: http://en.wikipedia.org/wiki/Logic_probe

If a computer does not have an optical drive, which of the following is the MOST efficient method to install an operating system? A. Emergency Restore CD B. Floppy disk C. USB flash drive D. Bluetooth connection

Answer: C Reference: http://en.wikipedia.org/wiki/USB_flash_drive

A user sent an email requesting that a technician check if a computer is on and connected to the Internet so the user can login from home. Which of the following commands in the command prompt would a technician use to verify if the computer is on and connected without having to go to the computer? A. NSLOOKUP B. NETSTAT C. PING D. IPCONFIG

Answer: C Reference: http://pcsupport.about.com/od/commandlinereference/p/ping-command.htm

Which of the following keys, when pressed immediately after the BIOS test, will display Windows Boot Manager on a Windows 7 PC? A. f2 B. f8 C. esc D. delete

Answer: C Reference: http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_bios.htm

Which of the following commands may need to be run after a virus removal if the computer will not boot? A. SCANDSK B. DXDIAG C. FIXMBR D. MSCONFIG

Answer: C Reference: http://pcsupport.about.com/od/termsf/p/fixmbr.htm

An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system. Which of the following should the technician select? A. Windows 7 Home Premium B. Windows Vista Home Premium C. Windows 7 Professional D. Windows XP Media Center

Answer: C Reference: http://reviews.cnet.com/8301-31012_7-10379487-10355804.html

A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment? A. Client hardware requirements B. Server software security requirements C. Server hardware resources D. Network resources

Answer: C Reference: http://searchdatacenter.techtarget.com/guides/Using-hardware-resources-tomaximize- virtualization-performance

Which of the following describes when an application is able to reuse Windows login credentials? A. Access control list B. Principle of least privilege C. Single sign-on D. Pass-through authentication

Answer: C Reference: http://stackoverflow.com/questions/545667/how-to-use-windows-login-for-single-signon- and-for-active-directory-entries-for wi

Which of the following BEST describes a method for installing an operating system across the network? A. USB 3.0 B. IEEE 1394 C. PXE D. NTFS

Answer: C Reference: http://technet.microsoft.com/en-us/magazine/2008.07.desktopfiles.aspx

An office of 25 computers is interested in employing a file server, network shares, and print server functionality. Which of the following network setups would be BEST suited for this situation? A. Ad-hoc B. Workgroup C. Domain D. Token ring

Answer: C Reference: http://windows.microsoft.com/en-au/windows-vista/what-is-the-difference-between-adomain- and-a-workgroup

Which of the following System Tools would be the BEST one to perform a regular archiving of information on a PC? A. ROBOCOPY B. XCOPY C. Backup D. System Restore

Answer: C Reference: http://windows.microsoft.com/en-us/windows7/products/features/backup-and-restore

When running Windows XP, which of the following would give a list of switches for the CHKDSK command? A. chkdsk ~? B. chkdsk :? C. chkdsk /? D. chkdsk \?

Answer: C Reference: http://www.computerhope.com/chkdskh.htm

A user states their workstation will not reach the login screen. Which of the following commands can be used to write a new partition boot sector to the system partition in the Recovery Console? A. FIXMBR B. BOOTCFG C. FIXBOOT D. DISKPART

Answer: C Reference: http://www.computerhope.com/fixboot.htm

Which of the following file system types is used for optical media? A. FAT32 B. FAT C. CDFS D. NTFS

Answer: C Reference: http://www.computerhope.com/jargon/c/cdfs.htm

Which of the following would be the BEST format for optical media? A. FAT32 B. EXT3 C. CDFS D. NTFS

Answer: C Reference: http://www.computerhope.com/jargon/c/cdfs.htm

Which of the following commands would a technician use to move one directory above or below the one the technician is currently in? A. DIR B. RD C. CD D. MD

Answer: C Reference: http://www.lsi.upc.edu/~robert/teaching/foninf/doshelp.html

A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue? A. NETSTAT B. NET SHOW C. IPCONFIG D. TRACERT

Answer: C Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/enus/ ipconfig.mspx?mfr=true

A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user's workstation, to ensure that the workstation has a valid IP address? A. NETSTAT B. PING C. IPCONFIG D. TRACERT

Answer: C Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/enus/ ipconfig.mspx?mfr=true

Which of the following accounts is MOST restrictive? A. Administrator B. Standard User C. Guest D. Power User

Answer: C Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/enus/ ua_c_account_types.mspx?mfr=true

Which of the following operating systems is capable of fully utilizing more than 4GB of system RAM? A. Windows Vista Ultimate B. Windows 7 32-bit C. Windows 7 64-bit D. Windows XP Professional

Answer: C Reference: http://www.zdnet.com/blog/hardware/max-memory-limits-for-64-bit-windows-7/4254

Which of the following are true regarding Windows 32-bit versus Windows 64-bit Operating Systems? (Select TWO). A. CPUs that can run Windows 32-bit can also run Windows 64-bit. B. Device drivers for Windows 32-bit and Windows 64-bit are the same. C. Not all CPUs are capable of running Windows 64-bit. D. Windows 64-bit can address larger amounts of RAM. E. Windows 64-bit is a more secure OS and less susceptible to viruses.

Answer: C,D Reference: http://windows.microsoft.com/is-is/windows-vista/32-bit-and-64-bit-windows-frequentlyasked- questions

Which of the following data transfers will retain the current NTFS permissions of a file? A. Copying the file to a different location on the same volume B. Copying the file to a different location on a different volume C. Moving the file to a different location on a different volume D. Moving the file to a different location on the same volume

Answer: D Explanation: Moving a file to a different location on the same NTFS volume will retain current NTFS permissions. However, if the file is moved to another volume with different file system like FAT32, permissions will be invalided and you have to reassign permissions to the file.

A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive? A. \\share\servername B. \\username\servername C. \\password\share D. \\servername\share

Answer: D Reference: http://compnetworking.about.com/od/windowsxpnetworking/ht/mapnetworkdrive.htm

Which of the following Control Panel items will allow for easy streaming of pictures, music, and videos to other Windows 7 PCs? A. Ease of Access Center B. AutoPlay C. Sync Center D. HomeGroup

Answer: D Reference: http://lifehacker.com/5883517/how-to-set-up-windows-7-homegroups-for-seamlessinstant- sharing-between-pcs-in-your-home

Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task? A. NSLOOKUP B. NETSTAT C. NBTSTAT D. NET

Answer: D Reference: http://pcsupport.about.com/od/commandlinereference/p/net-command.htm

A /all switch is MOST likely to be used with which of the following commands? A. NET B. NBTSTAT C. PING D. IPCONFIG

Answer: D Reference: http://support.microsoft.com/kb/314850

A user's computer keeps producing a "low virtual memory" alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide information to review and correct this issue? A. System > Remote B. System > Hardware C. System > System Restore D. System > Advanced

Answer: D Reference: http://support.microsoft.com/kb/826513

Which of the following operating systems supports full BitLocker functionality? A. Windows XP B. Windows 7 Professional C. Windows Vista Home D. Windows 7 Enterprise

Answer: D Reference: http://technet.microsoft.com/en-us/library/dd875547(v=ws.10).aspx

A user's PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help RIS install this image? A. BRD B. DVD C. USB D. PXE E. CD

Answer: D Reference: http://technet.microsoft.com/en-us/magazine/2008.07.desktopfiles.aspx

Which of the following is an example of client-side virtualization? A. Compatibility mode on a program icon properties menu B. Running a DOS application on a Windows 7 32-bit operating system C. Cloud hosted office applications D. XP mode running in Windows 7 64-bit operating system

Answer: D Reference: http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-inwindows- 7

A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used? A. Windows 7 or Windows Vista B. Windows Vista only C. Windows XP Professional x64 Edition D. Windows 7 only

Answer: D Reference: http://windows.microsoft.com/en-us/windows7/products/features/homegroup

Which of the following is the correct UNC path to use when mapping a network drive? A. \\share\password B. \\share\server C. \\server\username D. \\server\share

Answer: D Reference: http://windows.microsoft.com/is-is/windows7/create-a-shortcut-to-map-a-network-drive

Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack? A. Crimper B. Small flat screwdriver C. Wire strippers D. Punch down

Answer: D Reference: http://www.computercablestore.com/punch-down.aspx

A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used? A. CHKDSK B. DEL C. SCANDSK D. FORMAT

Answer: D Reference: http://www.computerhope.com/formathl.htm

A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue? A. Automated system recovery B. Emergency repair disks C. FIXBOOT D. Safe mode

Answer: D Reference: http://www.computerhope.com/issues/chsafe.htm

Which of the following file system types is used primarily for optical media? A. FAT32 B. NTFS C. HPFS D. CDFS

Answer: D Reference: http://www.computerhope.com/jargon/c/cdfs.htm

A technician needs to use a command line tool to determine the network name and the IP address of a resource. Which of the following command line tools will provide an IP address when given a name? A. verify B. Tracert C. Ipconfig D. Nslookup

Answer: D Reference: http://www.computerhope.com/nslookup.htm

From which of the following tools can a technician locate the PID of an application? A. Local Security Policy B. MSCONFIG C. Computer Management D. Task Manager

Answer: D Reference: http://www.ehow.com/about_5255845_pid-task-manager.html

A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck? A. CHKDSK B. Device Manager C. Task Scheduler D. Task Manager

Answer: D Reference: http://www.ictc.com/my-computer-is-running-slow-what-can-i-do/

The shared folder named C$ is an example of which of the following? A. Local share B. Permission propagation C. Inheritance D. Administrative share

Answer: D Reference: http://www.intelliadmin.com/index.php/2007/10/the-admin-share-explained/

A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used? A. NTFS B. FAT16 C. CDFS D. FAT32

Answer: D Reference: http://www.pcmag.com/article2/0,2817,2421454,00.asp

A technician is required to change a setting for HKEY_Local_Machine. Which of the following would the technician use to change this? A. BCEDIT B. WEP setup C. MSCONFIG D. REGEDIT

Answer: D Reference: http://www.wikihow.com/Edit-the-Windows-Registry

Drag and drop the following Windows Versions to the correct feature on which they are found. Windows Versions may be used more than once.

No References

Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST.

Reference: http://windows.microsoft.com/is-is/windows7/products/compare#T1=tab01