8.4-9.2 Study Set

Which feature makes it possible to close some notebook computers and still use the touchscreen?

180 degree rotating touchscreen

You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop?

2.5"

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem?

A corona wire is dirty.

A sales person typically carries a laptop computer to several off-site customer meetings each day, but needs the flexibility to quickly attach other peripherals and charge the laptop battery while at their office desk. Which of the following laptop feature would BEST meet these requirements?

A laptop docking station

A manufacturing company has customized a computer application that supervisors will use to track line worker efficiency. Supervisors will interact with the application while walking within and between work areas and will also use the laptop while sitting at their desks. Which of the following laptop features would BEST minimize the awkward movement of carrying a bulky laptop with a hinged display while providing the flexibility to use the device at a desk?

A rotating or removable screen

You want to restrict the hours that the QA printer is available from Windows. Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?

Advanced

A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot. Which of the following processes will seat the module in the slot?

Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the side hold-down clips snap into place.

You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen. Which of the following BEST describes the type of display you are working with?

An LCD display that uses CCFL backlighting.

A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna MOST likely to be located?

Around the laptop's bezel

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use your notebook, but you still need a system that is portable if necessary. You currently own a spare USB mouse and keyboard, as well as a nice monitor. Which option will give you the portability you need while at the same time save money and not impede your work?

Buy a docking station for your notebook.

You replaced the print cartridge on an inkjet printer. Which of the following BEST describes the next step you should perform?

Calibrate the printer.

You replaced the print cartridge on an inkjet printer. What should you do next?

Calibrate the printer.

One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint. Which of the following should you do to troubleshoot the MOST likely cause?

Check the gap between the printer head and the paper.

Which of the following input devices uses a stylus?

Digitizer

A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection. Which of the following laptop ports or connections can be used to add this display device? (Select TWO).

DisplayPort using a DisplayPort-to-HDMI cable Correct Answer: USB port using a USB-to-HDMI adapter

Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard monitor, and speakers?

Docking station

You need to replace the video card in a laptop. What is the first step?

Find a service manual with correct disassembly procedures.

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is the MOST likely problem?

Fuser rollers

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following, if adjusted or replaced, would BEST fix the printer?

Fuser unit

You have a notebook computer with a built-in wireless network card. One day, it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (Select TWO.)

Insert a wireless USB network card. Insert an ExpressCard wireless network card.

You're troubleshooting an older laser printer that is creating accordion jams where the paper is crumpled as it exits the printer moving into the output tray. Which of the following will MOST likely fix this problem?

Install a maintenance kit.

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank. Which of the following will MOST likely rectify this issue?

Install additional memory in the printer.

Which of the following is the MOST likely symptom of a dirty drum or roller in a laser printer?

Lines or splotches repeated at regular intervals on the print job.

Which printer permission would you assign to a user so that she can pause the printer?

Manage this printer

Which of the following is a 172-pin DIMM often used in laptops?

MicroDIMM

As an IT technician, you are often asked to work on laptop computers that included internal wireless network cards. Which of the following is the MOST commonly used type of card for these internal wireless adapters?

Mini-PCI

Which type of interface is typically used for internal wireless networking cards in laptops?

Mini-PCI

Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor?

Pointing stick

A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external monitor port on her laptop. What should you tell her?

Press and hold the Fn key; then press the monitor function key (image of a monitor on it).

You replaced the ink cartridges in a color inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the colored areas in images are starting or stopping before they should. Which inkjet maintenance task do you need to perform?

Printer cartridge calibration

Which printer management component would you use to view the drivers used by a printer?

Printer properties

Which printer management components would you use to view the port a printer uses? (Select TWO.)

Printer properties Print server properties

A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?

Replace the internal wireless card.

You have just installed a maintenance kit in your laser printer. Which of the following is the BEST next step to perform?

Reset the page count.

You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks that you noticed needed to be done. Which of the following BEST describes the next step you should perform?

Reset the page count.

An internal laptop keyboard is generally connected to the laptop's system board using a:

Ribbon cable

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO).

Rubber scraper Fluorescent lamp

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion?

Spots at regular intervals on the page

A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards would be of MOST concern when selecting a replacement?

The hard drive's form factor

You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following is the MOST likely cause? (Select TWO).

The inverter in the LCD assembly has malfunctioned. The cold cathode fluorescent lamp has burned out and needs to be replaced.

Oliver, a user in your company, is using an inkjet printer. After using this printer for several months, Oliver has noticed that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue. Which of the following is MOST likely causing Oliver's printer to malfunction?

The printer's heads are out of position and need to be aligned.

Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems?

The wrong print driver has been selected.

When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead. Which of the following options is the QUICKEST way to make the change?

Toggle the dual display function key on the laptop.

You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability. Which of the following would be the BEST option when ordering new toner for these printers?

Toner cartridges recommended by the printer manufacturer.

After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, the attached USB mouse does. Before opening the laptop case to re-check the connection, which of the following actions should the technician perform?

Unplug the USB mouse and re-check touchpad movements.

A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an Ethernet port. The wireless network has failed, and the replacement part will take two days to arrive. Which of the following solutions will connect the laptop to the company's wired network?

Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable.

While changing the toner cartridge in your laser printer, you accidently spill toner in and around the printer. Which of the following is the BEST method for cleaning up the spilled toner?

Use an anti-static micro-filtering vacuum.

You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the BEST way to remove the excess toner?

Use an anti-static vacuum.

For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will MOST likely resolve the problem?

Use the automatic print head cleaning feature.

A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing using the laptop keyboard, causing the user to make frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used. You want to find a more affordable solution than replacing the keyboard. Which of the following actions would mitigate the problem?

Use the special function key to disable the touchpad when the laptop keyboard is used.

Which of the following paper types should not be used in inkjet printers?

Very glossy paper

You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the most likely cause of the problem?

Wrong print driver

Your system administrator shared a USB laser printer connected to your Windows 10 system so other users on the network can send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job?

You do not have the Manage documents permission.