AA initial QIK - Wk. 1

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Fastest way to search something in Web Reference?

"Search for" box

How do you look for current policies and procedures?

(Web Ref) Ctrl + D, F5, Op. 2

Benefits that OWL provide to all customers?

1) Earn miles 2) oppty to earn elite status 3) advantage elite status recognized across all airlines 4) easy & seamless connections/travel

Name 3 products & svcs

1) gift card, 2) 5-star svc, 3) tvl insurance

Where can one ck. in to flights?

1)tkt. counter 2)web 3)mobile 4)kiosk

Qualifications for Advantage Gold?

25K EQMs OR 30 EQSs, PLUS $3K EQDs

Qualifications for Platinum Pro?

75K EQMs OR 90 EQSs, PLUS $9K EQDs

Entry to toggle?

Alt + TAB

What cc companies does AA partner with?

CitiAdvantage and Barclay's

To view the system HOT page?

Ctrl + D, F2

How do you access Web Reference in QIK?

Ctrl + D, F5, Opt 2

How do you search for an Advantage account number?

Ctrl + F + F3

To look at or display ATAC?

Ctrl + F1, F5, Op. 2

Entry to sign into QIK?

Ctrl + M, F1

How do you sign out of QIK?

Ctrl + M, F10

Entry to decode a city code?

Ctrl + U, F3

How do you find a country code?

Ctrl + U, F3

To find the airline code for Cathay Pacific?

Ctrl + U, F3 (CX)

How do you access air miles between DFW & HOU?

Ctrl + U, F4

Entry to display time in other cities?

Ctrl + U, F8

Entry to open your ATAC'

Ctrl • F1, F5, Opt 1

Exec. Platinum/Concierge Key = ? in OWL status?

Emerald

While at Ctrl + U, F3 - how do you know if AA has a bag agreement with Southwest Airlines?

Enter "Southwest" into interline agreement field

At Ctr + D, how do you access a star?

F3 (Ctrl + D + F3) A, B, C & D

What qualifies a pax to become Concierge Key?

Invitation only

Advantage Gold = ? on OWL?

Ruby

What does SSI stand for?

Sensitive Security Information

Entry to clear screen?

Shift + C

Retrieve a PNR?

Shift + R

To access QIK help?

Shift Q


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