AA initial QIK - Wk. 1
Fastest way to search something in Web Reference?
"Search for" box
How do you look for current policies and procedures?
(Web Ref) Ctrl + D, F5, Op. 2
Benefits that OWL provide to all customers?
1) Earn miles 2) oppty to earn elite status 3) advantage elite status recognized across all airlines 4) easy & seamless connections/travel
Name 3 products & svcs
1) gift card, 2) 5-star svc, 3) tvl insurance
Where can one ck. in to flights?
1)tkt. counter 2)web 3)mobile 4)kiosk
Qualifications for Advantage Gold?
25K EQMs OR 30 EQSs, PLUS $3K EQDs
Qualifications for Platinum Pro?
75K EQMs OR 90 EQSs, PLUS $9K EQDs
Entry to toggle?
Alt + TAB
What cc companies does AA partner with?
CitiAdvantage and Barclay's
To view the system HOT page?
Ctrl + D, F2
How do you access Web Reference in QIK?
Ctrl + D, F5, Opt 2
How do you search for an Advantage account number?
Ctrl + F + F3
To look at or display ATAC?
Ctrl + F1, F5, Op. 2
Entry to sign into QIK?
Ctrl + M, F1
How do you sign out of QIK?
Ctrl + M, F10
Entry to decode a city code?
Ctrl + U, F3
How do you find a country code?
Ctrl + U, F3
To find the airline code for Cathay Pacific?
Ctrl + U, F3 (CX)
How do you access air miles between DFW & HOU?
Ctrl + U, F4
Entry to display time in other cities?
Ctrl + U, F8
Entry to open your ATAC'
Ctrl • F1, F5, Opt 1
Exec. Platinum/Concierge Key = ? in OWL status?
Emerald
While at Ctrl + U, F3 - how do you know if AA has a bag agreement with Southwest Airlines?
Enter "Southwest" into interline agreement field
At Ctr + D, how do you access a star?
F3 (Ctrl + D + F3) A, B, C & D
What qualifies a pax to become Concierge Key?
Invitation only
Advantage Gold = ? on OWL?
Ruby
What does SSI stand for?
Sensitive Security Information
Entry to clear screen?
Shift + C
Retrieve a PNR?
Shift + R
To access QIK help?
Shift Q