ACS Air Carrier Access Act Exam
How much ammunition are customers allowed to have in their checked baggage?
11 pounds
Frontier Airlines may not leave an individual with a disability unattended in a wheelchair or other device in which the customer is not independently mobile for more than:
30 minutes
What amount of dry ice are customers permitted to have in their checked baggage
5.5 pounds
DGHM are grouped into classes, physical and chemical. How many classes are there?
9
Which of the following should alert you that dangerous goods may be present?
A bag that is very warm, a bag that is wet and appears to be leaking and a bag that is very large and heavier than usual at one end of the bag
What is AOSSP?
A password-protected manual that governs airline security. Aircraft Operator Standard Security Program
Where can FAST be found?
On the Airport Customer Service page of www.myfrontier.org
What must be attached to the bags of selectee customers?
Orange PPBM band
When a customer checks a wheelchair, Frontier is responsible for
Reassembling the wheelchair and assuring prompt return to the customer
A Complaint Resolution Official (CRO) is responsible for issue involving:
Regulations regarding individuals with disabilities.
If you are unable to identify the type of amount of a chemical spill, what should you do?
Report it to SOC (System operation center). Notify a supervisor or manager who will complete the spill report Report it to [email protected]
If you lose or misplace your SIDA badge
Report it to your supervisor or manager, the Corporate security department, and airport operations
If you lose or misplace your SIDA badge
Report it to your supervisor or manager, the corporate security department, and airport operations
What airport identification is needed to enter a restricted/secured portion of the airport?
SIDA badge
When speaking to an individual with a disability who is traveling on Frontier:
Speak directly to the customer
If a mobility device has a battery that is not labeled :non-spillable:, what must be done before loading it onto the aircraft?
The battery must be treated as spillable
Frontier may require a customer with a disability to travel with a Safety Assistant when
The customer has a mental disability and is unable to comprehend and respond to safety briefings. The customer cannot assist in his/her evacuation.
Frontier may deny boarding to a customer with a disability because
The customer requires medical oxygen onboard
If a customer is trying to check a package which has a class 3 Flammable-Liquid sticker on it what must you do?
The presence of dangerous goods must be determined, the package must be refused if it does contain the dangerous good, the sticker must be removed or covered if it can be assured that the dangerous good is not present
All ACAA applies to:
Ticket counter and agents, flight crew members, reservations agents.
Who is allowed onboard a Frontier aircraft after being properly identified?
Ticketed customers, FAA Aviation Security Inspectors, Federal Air Marshals, Properly identified TSA personnel.
Which of the following items should be investigated further to check for hazardous materials?
Tool box, Box with Class 4 flammable liquids label and cooler.
when a customer is checking in a toolbox, what must you consider?
Toolboxes are accepted if the customer pays a special handling fee
A trained service animal can be identified by:
Training school ID tags, Harness or tag markings, and credible verbal assurance from the customer.
A customer traveling with an emotional support animal is required to provide a letter on physicians letterhead stating the customer needs the emotional support or psychiatric service animal as an accommodation for air travel or for activity as the customer's destination.
True
A selectee is a customer who must go through secondary
True
A wheelchair can be stored in the last row, seats D, E, and F. A second wheelchair can be accommodated on the last row in seats A, B and C as long as no customer will be denied boarding due to the accommodation of the second wheelchair
True
Airport identification should be worn on the outermost garment, above the waist, with name and picture facing outward?
True
Alcoholic beverages may be carried by a customer for personal use in their checked baggage (5 liters)
True
Canes or other assistive devices should be stored in close proximity to the customer's seat
True
Chemical spill clean up should only be done by personnel who are familiar with the chemical and know the hazards associated with the chemical
True
Frontier Airlines accepts consumer commodities as long as they are marked with an ORM-D label?
True
Frontier allows personal oxygen concentrators (POCs) onboard the aircraft.
True
Frontier representatives should discuss Sensitive Security Information only on a "need to know" basis
True
If dry ice is being transported, the Dry Ice label (form 30846) must be filled out and attached
True
In case of an accidental chemical or fuel spill, you must stop and contact your supervisor.
True
The following are accepted dangerous goods?
Wheelchair batteries, ammunition and dry ice.
Which of the following would be acceptable for a customer to present at check-in-as government issue ID?
Your driver's license and unexpired passport.
What prints on the bag tag of selectee customers?
ssss
The proper location for placing a wheelchair onboard an Airbus aircraft is
the last row, Seats DEF
Customers with disabilities will have timely access to the same information as other customers, such as
Flight delays, scheduled changes, and gate changes.
STAT-MD should be called
For professional authorization on a customer's ability to fly
Which of these items is considered a flammable liquid?
Gasoline
As an ultra low cost carrier (ULCC) Frontier allows passengers to
Get the lowest fare on the market Only pay for what they use
Who must be present for every departing flight
Ground Security Coordinator
Which of the following characteristics should alert you that dry ice or another dangerous good may be present?
Marked and ventilated
Frontier flight attendants will provide assistance with
Moving to and from the lavatory
Federal Air Marshals are
Able to access aircraft without the crew onboard, trustee agents that travel armed, and aware of all armed customer onboard.
Prior to leaving an aircraft unattended, ensure
All doors leading to and from the loading bridge are closed. Cabin doors are closed
Which of the following are considered to be a forbidden Dangerous Good?
All explosives, liquid oxygen and gun powder
What is Frontier Automated Support Tool (FAST)
An online tool available to customers service agents that provides detailed instructions on how to complete specific tasks and functions
Which of the following is NOT a step used when transferring a customer in a wheelchair?
As the customer their weight
Which of the following is not a step when assisting a customer carrying a POC?
Assigning a bulkhead seat always The other steps are assigning a window seat, determine if poc is approved, review a completed medical authorization form
Which of these items is considered to be a corrosive
Car battery
What should be done anytime dangerous goods/hazardous materials are found by the TSA in checked luggage?
Complete a Hazardous Materials Discrepancy Report
What does the acronym DGHM stand for?
Dangerous Goods/Hazardous Materials
These were created as a result of the terrorist attacks on the USA September 11, 2001
Department of Homeland Security. Transportation Security Administration (TSA)
Frontier will NOT refuse transportation to for the following reasons
Disability, gender and race
The purpose of the ACAA is to:
Ensure that an air carrier does not discriminate against a qualified individual with a disability
Frontier Airlines provides medical oxygen to customers for use in flight?
False
If a wheelchair or other assistive device is damaged, lost, or delayed. Frontier's liability is the same as the liability limit for customer luggage.
False
State, local and tribal LEOs may travel armed anytime and all they need to show is their badge?
False
