adaptive test prep lesson 6, Intro to Buisness exam 2 (6-10), chapter 10, B&E 201, adaptive test prep, chapter 9 B&E 201 (adaptive test prep), adaptive test prep lesson 8, adaptive test prep lesson 7

The contract with the union is about to expire, and preliminary negotiations reveal that management and labor are far apart in terms of its demands. This would be classified as a(n) _____ for the company.

weakness

Your company has replaced many of its full-time employees with part-time staffers, and the lack of experience has been the source of customer complaints over the past several weeks. This would be classified as a(n) _____ for the company.

weakness

During the period after World War II, the United States was the most productive country in the world for approximately _____ years. a. 10 b. five c. 30 d. 15 e. 50

c. 30

Leading can best be defined as:

influencing people in the organization to work toward a common goal

If performing a SWOT analysis, which of the following would most likely be classified as a threat to an organization?

a major supplier files for bankruptcy

Susan runs quality control in a factory that makes bikes. Their defect rate is 10%, which costs the company $3,000 per day. She calculates that cutting the defect rate in half would save the company _____ per day. a. $1,500 b. $300 c. $30 d. $150 e. $3,000

a. $1,500

Jackson Inc. is a bicycle and cycling product manufacturer. Sales have been declining in the last several years, and executives have determined that the company has produced too many different products and lacks focus. As a result, executives wish to reorganize in an effort to revitalize the company. Efficiency and control will be Jackson's focus as they move to cut costs and streamline product lines. Additionally, executives feel it is important to restrict decision making to key functional managers who will communicate decisions to their subordinates. What type of organizational design would best fit Jackson Inc.? a. Centralized with line structure b. Centralized with wide span of management c. Decentralized with departmentalization by location d. Decentralized with wide span of management e. Centralized with network structure

a. Centralized with line structure

The management team at T-Mobile is reviewing new subscriber growth this quarter compared to last quarter. They are engaging in which function of management? a. Controlling b. Organizing c. Planning d. Leading and motivating e. Directing

a. Controlling

Hiring and training are areas within which functional area of management? a. Human resources b. Finance c. Administration d. Marketing e. Operations

a. Human resources

A winery owns hundreds of acres of grape vineyards. The grape vines are tended and manually picked by a large staff of workers. Which of the following best describes the cost of this type of production setup? a. Low initial cost, high operating cost b. High initial cost, high operating cost c. High capacity, low operating cost d. Low initial cost, low operating cost e. High initial cost, low operating cost

a. Low initial cost, high operating cost

A food company is seeing 30% annual growth in the European market. As a result, they decide to build their next facility there. This reflects which consideration when selecting a new facility location? a. Proximity to major customers b. Cost of construction and operation c. Design planning d. Availability and cost of labor e. Access to key resources

a. Proximity to major customers

If customers of The Brady Corporation have delayed consumption from the time of production, then The Brady Corporation is likely: a. a retail store. b. a hotel. c. an airline. d. a restaurant.

a. a retail store.

Purina has a new product idea to create cat food that gives cats more energy and healthier joints. Management appoints a team to develop a plan for converting this idea into an actual product. This process is called: a. design planning. b. product refining. c. operational planning. d. product lining. e. process engineering.

a. design planning.

A result of a company not using supply chain management may be: a. higher prices to customers. b. efficient inventory handling. c. satisfied customers. d. lower inventory costs. e. more financial resources for other areas.

a. higher prices to customers.Susan runs quality control in a factory that makes bikes. Their defect rate is 10%, which costs the company $3,000 per day. She calculates that cutting the defect rate in half would save the company _____ per day. a. $1,500 b. $300 c. $30 d. $150 e. $3,000

Crystal is the general manger for a large team of skilled and experienced programmers at a rapidly growing social media company. She wants to utilize a leadership style that fully utilizes the talents of her team and reduces the number of managers required to oversee the operation. She would choose: a. laissez-faire leadership. b. autocratic leadership. c. top-down leadership. d. conceptual leadership. e. technical leadership.

a. laissez-faire leadership.

A restaurant wait staff that reports to a floor manager who reports to the restaurant manager is a clear example of a(n) _____ organizational structure. a. line b. informal c. network d. line-and-staff e. matrix

a. line

Chris Gomez is a purchasing manager for National Manufacturing Company. Based on his title, we can assume that Chris is a(n) _____ manager. a. middle b. first-line c. top d. executive e. marketing

a. middle

Brenda Simpson is in charge of designing the production layout for a new Saturn plant and also in charge of supply chain management at the plant. In terms of her functional specialty, Brenda is a(n) _____ manager. a. operations b. administrative c. human resources d. materials e. finance

a. operations

When Robert Keening became president of Snow Bird Airlines, he began brainstorming with groups of employees to get their opinions on how to turn around the airline's declining sales, which he had determined were due to increased competition. These meetings with employees represent which part of the decision-making process? a. Generating alternatives b. Identifying the problem c. Trying to reach consensus d. Selecting an alternative e. Implementing a solution

a. Generating alternatives

A(n) _______ manager is also called a general manager because s/he provides overall guidance and leadership and coordinates the activities of specialized managers in a variety of functional areas

adminstrative

If you are a leader who tells workers what jobs to do, when to do them and precisely how to do the jobs, then you have adopted the _____ style of leadership:

autocratic

You are put in charge of a special project that must meet exacting standards. This project must be performed in a specific sequence, without deviation. You outline the materials and methodology for each task and expect all who work on the project to comply with the process as outlined. This project requires the _____ leadership style.

autocratic

When looking at the company's sales figures, Marta sees that her salespeople have not achieved high sales in Japan, although she isn't sure why. She is at what stage in the managerial decision-making process? a. Selecting a solution b. Identifying the problem c. Generating a problem d. Generating alternatives e. Implementing the problem

b. Identifying the problem

FitBit makes wearable fitness technology devices. While performing a SWOT analysis on their business, they become aware of market research stating that consumer demand for these types of devices will increase rapidly in the next few years. This would be classified as a(n) _____ for the company. a. threat b. opportunity c. plan d. weakness e. strength

b. opportunity

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence. The shoes flow from one workstation to the next. This is a(n) _____ layout. a. output b. product c. work-cell d. process e. fixed-position

b. product

Apple stores have some of the highest sales per square foot of any retailer. If you were completing a SWOT analysis, this would be classified as a(n) _____ for the company. a. threat b. strength c. opportunity d. plan e. weaknes

b. strength

A manager with _____ skills has the ability to deal effectively with people inside and outside the organization.

b. interpersonal

A local company has recently hired a new CEO. The new CEO decides that the company could perform much more efficiently if the shipping and receiving department was combined with the logistics and transportation department. Which management function is the new CEO performing? a. Controlling b. Leading and motivating c. Organizing d. Planning e. Directing

c. Organizing

The more a company needs to be innovative and responsive, the more likely the company will: a. centralize the organization. b. reduce delegation of authority. c. decentralize the organization. d. decrease the workforce. e. choose functional departmentalization

c. decentralize the organization.

The former CEO of Scott Paper had a reputation for publicly humiliating subordinates who annoyed or disappointed him. This manager obviously needed to improve his _____ skills. a. diagnostic b. functional c. interpersonal d. conceptual e. negotiating

c. interpersonal

Coca-Cola makes Vitamin Water. While performing a SWOT analysis, they discover that sales of healthier functional beverages, such as Vitamin Water, are expected to grow much more quickly than the sales of cola drinks in the next five years. The fast growth of the functional beverage market would be classified as a(n) _____, and the slowing growth of the cola market would be classified as a _____. a. strength, threat b. threat, weakness c. opportunity, threat d. weakness, strength e. opportunity, weakness

c. opportunity, threat

When a very large product that is hard to move is produced, it's usually best to use a(n) _____. a. fixed-position layout b. product layout c. output layout d. product design e. process layout

c. output layout

When different sequences of operations are required for creating small batches of different products, the type of facility layout used is the: a. quota layout. b. product design. c. process layout. d. output layout. e. product layout.

c. process layout.

A critical flaw in the process of generating alternatives is to go with the first alternative that meets the minimum threshold for solving the problem. This is referred to as: a. selecting. b. structuring. c. satisficing. d. brainstorming. e. compromising.

c. satisficing.

Boeing is completing a SWOT analysis as part of their yearly strategic planning process. They find out from factory managers that the machinists are threatening to go on strike if wages and benefits aren't increased soon. Until then, the machinists are threatening a work slowdown. This labor dissention would be classified as a(n) _____ for the company. a. strength b. opportunity c. weakness d. threat e. plan

c. weakness

McDonald's makes many different types of sandwiches, including hamburgers, chicken sandwiches, a fish sandwich, and others. The fast food restaurant also offers many other menu items. The kitchen is organized in a way that makes the production process efficient. In addition, members of McDonald's staff are responsible for various parts of the production process: one person may cook the hamburgers while another person assembles and wraps the sandwich. Which of the following would be considered a production input in the McDonald's example? a. Creating a timeline which details how long each step in the sandwich assembly process should take b. Sandwich assembly c. Cheese d. A Big Mac meal e. Frying french fries in oil

c. Cheese

Some of the top-level management job titles would include:

chief executive officer, president, vice president.

If a manager has a hard time understanding the interrelations between the various departments in the organization and how the firm fits into and affects its overall environment, it may be said that that manager needs to work on his or her _____ skills.

conceptual

If you are the type of manager who can see the big picture, understand how all the pieces fall into place and work together in harmony, then you are said to have _____ skills.

conceptual

_______ leaders discuss issues with workers but ultimately make the final decision themselves; _______ leaders give final decision-making authority to the group.

consultative; democratic

_______ plans lay out what should happen if an unexpected event occurs.

contingency

CleanSmart instituted a new smartcard credit system for its cleaning machines. A few months after instituting the program, the company noticed customers' complaints about the actual cleaning machines have increased. After an investigation, the manager determines that the service reps are now only attending to the smartcard credit machines and are forgoing maintenance on the actual cleaning machines, causing issues for customers. By investigating and addressing the issues, the company is engaging in which function of management?

controlling

Terrell is the app download manager for a company that makes mobile apps. He notices that the number of Android apps has seemingly plateaued. Upon further investigation, Terrell notices that visits to the main website are increasingly coming from those using iOS devices. He reports this information to executive management and recommends that the company should consider deploying the app in an iOS version. Terrell's activities fall primarily within which function of management?

controlling

Wendy manages a fast food restaurant, and she is distressed with how many employees are coming in late for their shifts. She holds a brief meeting with the employees of each staff and stresses the importance of being on time for work. She goes on to explain that employees' pay will be docked when they clock in late, and if an employee is late more than twice in a week, s/he will be suspended for 1 day without pay. Which function of management does this best illustrate?

controlling

The FDA begins receiving reports that patients using the MedTech machine have been injured. The FDA then reports these injuries to MedTech. The first step that MedTech managers should use in resolving this issue is to:

correctly identify the problem.

When a problem erupts in a process, the first step in correcting the problem should be:

correctly identifying the problem

Planning, organizing, leading/motivating, and controlling make up the: a. process of coordinating people and other resources to achieve the goals of the organization. b. four organizational goals every firm wants to achieve. c. steps taken to achieve an organization's product launch plans. d. four basic functions in the management process. e. step-by-step management procedure.

d. four basic functions in the management process.

In a furniture factory, one worker cuts the wood according to the design; another glues the furniture together, and another stains and finishes the furniture. This is an example of: a. decentralization. b. departmentalization. c. job rotation. d. job specialization. e. centralization.

d. job specialization.

Erin has methodically worked her way from being a first-line manager at the factory to the position of chief operations officer. Along the way, her need to demonstrate _____ skills has decreased, and her need to demonstrate _____ skills has increased. a. conceptual, technical b. critical, conceptual c. technical, operational d. technical, conceptual e. critical, technical

d. technical, conceptual

A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has _____ skills.

d. conceptual

JetBlue Airlines currently offers flights within in the United States and to the Caribbean and Latin America. If executives at JetBlue were to perform a SWOT analysis and discover that there is demand for JetBlue to add flights to Europe to its routes, this would be classified as a(n): a. strength. b. weakness. c. plan. d. opportunity. e. threat.

d. opportunity.

A high-volume toy producer typically concentrated its quality control efforts on inspecting finished product and catching defective toys before they are shipped. As the new quality control manager, you believe that finding the root cause of defects is important. The factory produces $200,000 each day in toys and has a defect rate of 10%. If you cut that defect rate in half, you could save the factory _____ each day. a. $120,000 b. $200,000 c. $100,000 d. $20,000 e. $10,000

e. $10,000

Every year, manufacturing contributes approximately _____ to the US economy. a. $1 trillion b. $750 billion c. $200 billion d. $500 billion e. $2 trillion

e. $2 trillion

_____ is the process of developing a set of possible alternative solutions and choosing one alternative from among that set. a. Leadership b. Leading and motivating c. Evaluating and regulating d. Implementing e. Decision making

e. Decision making

Once R&D identifies an idea for a new product, what are the three main components of production planning? a. Design, operational, and employee b. Design, facilities, and materials c. Design, employee, and conversion d. Design, materials, and operational e. Design, facilities, and operational

e. Design, facilities, and operational

An advertising agency is known for its creative and "outside the box" campaigns. They employ highly talented writers, artists, and art directors to create these campaigns. This agency will most likely organize their firm to make _____ a priority. a. low empowerment b. high efficiency c. low responsiveness d. high control e. high empowerment

e. high empowerment

Drake works on a cross-functional team in a matrix organization. He is a member of the finance department, and his boss is the VP of Finance, but Drake's team is run by a project manager. The downside to this matrix structure is that: a. Drake has 2 supervisors - the VP of Finance and his project manager, and that sometimes leads to conflicts. b. managers may feel isolated and lack resources. c. this type of structure only works for small organizations. d. his manager isn't part of the chain of command, so he lacks authority. e. the staff managers have no authority over line employees.

e. the staff managers have no authority over line employees.

_______ are generally responsible for the daily management of non-managerial employees - those who actually produce the product or offer the service.

first-line managers

Geneen's manager has asked her to determine which accounting software package would be most suitable for the company. Geneen does a significant amount of online research and talks with a few users of some of the software packages. Which step in the decision-making process does this best illustrate?

generating alternatives

If you were the person in charge of recruiting potential employees for your company, running criminal background checks, employee hiring, benefits, and training, your job title would be within which functional area of management?

human resources

the president of Cupcakes-R-Us asks Arty, his Colorado salesman, why there are no chocolate cupcakes being sold in the state this week. Arty says he will look into the problem. Fred, the delivery route person, explains that there were no chocolate cupcakes loaded on his truck. Sharon, the distribution manager, says that she didn't receive orders for chocolate cupcakes. Bill, the baker, says there was an issue with the cake-making machine last week. These meetings with employees represent steps toward which part of the decision-making process?

identifying the problem

Once an alternative solution is evaluated and chosen, the managers then need to:

implement the solution

A manager known to be grouchy, who snaps often at the slightest hint of trouble, and who has a short fuse can be said to need work on his or her _____ skills.

interpersonal

If you are a manager who can make both clients and employees feel at ease, can mediate misunderstandings, and encourage other employees to rise to the best levels for themselves and the company, you are said to have good _____ skills.

interpersonal

If you are in an occupation that includes mostly interacting with people, it may behoove you to work on your _____ skills.

interpersonal

Jolene has an extremely loyal team of employees because she's always willing to listen to employees' problems and offer constructive advice. She's an excellent mentor and role model. In which area of skills does Jolene appear to excel?

interpersonal

Regardless of your position in the organization, you should possess strong _______ skills.

interpersonal

A company's department heads meet once a week to make sure everyone is working toward the same strategic goals. Yet, every person in the company has the right to make his or her own decisions, implement solutions, and offer up new ideas on efficiency and products. This company has adopted the _____ form of leadership.

laissez-faire

Sarah was recently hired as team manager after the previous manager left in a scandal. Morale was low. Sarah decided that her most pressing task was to energize the team, coach and counsel them, and build working relationships based on trust. These activities fall primarily within which function of management?

leading and motivating

Together, the managerial functions of _______ and _______ are known as directing.

leading; motivating

The four basic functions of the management process include all of the following, except:

limiting the creativity of employees

Jeneese handles product management, advertising and promotion for her company. She is a(n) _____ manager.

marketing

In order to come up with ideas for the company's new ad campaign, Adriana asks the members of the marketing department to write down their ideas. These ideas are then shared with the group, are voted on, and ranked in order of preference. What technique has Adriana used?

nominal grouping

If your company organizes employees into project and product teams that work on specific initiatives for the company, your company may use _____ management roles.

nontraditional

A(n) _______ manager manages the systems that convert resources into goods and services.

operations

When there are issues with production, throughput, and defects in a company, the person in charge of remedying these issues is the _____ manager.

operations

One of your company's major competitors has recently been charged criminally with falsifying test results, while the other is in the process of declaring bankruptcy. This competitive situation would be classified as a(n) _____ for the company.

opportunity

Your marketing department has identified an untapped niche market for a product that can easily been developed by the company, given its current production capability. This would be considered a(n):

opportunity

Demand for your products is escalating, but the factory is running at full capacity and cannot keep up with the increased demand without a major expansion of the factory. The increased demand would be classified as a(n) _____, while the capacity issue would be classified as a(n) _____.

opportunity; weakness

Arranging tasks, people and other resources to accomplish the work of the organization is part of the _______ function of management.

organizing

The management function of _______ involves determining what the organization needs to do and how best to get it done.

organizing

Your company is going through hard times and you have a choice to make: either reduce the workforce by thousands of employees or reduce the amount of hours each person gets to work per shift. In this instance, it might behoove you to take on a more _____ leadership style to obtain some consensus in this decision.

participative

Your company declares its intent to have 100,000 users for an app by 2020, puts into motion a marketing campaign, and then states that it will soon make the app available in multiple formats for users to choose from. These activities fall within the _____ function of management.

planning

Middle management job titles would include:

plant manager, production manager, operations manager, division manager.

If a manager chooses the first solution to an issue that meets a minimum criterion for remedying the situation, and by doing so, loses an opportunity to maximize a better solution, this is referred to as:

satisficing

Jameson was trying to book flights for the sales conference next week. He wasn't happy with the price of the flights or the long layover in Chicago, but it got him where he needed to go, and he didn't want to spend a lot of time looking at different alternatives. This is an example of _______.

satisficing

The decision you've made may not be the ideal one, but it's good enough and it'll fix the problem. This illustrates _______.

satisficing

When Margo learns of an issue with the company's app, the team members sit down and brainstorm solutions. Once all possible solutions have been placed in a hat, the solutions are taken out and evaluated for completeness as a solution, as well as the ease, cost, and time required for implementation. What stage in the decision-making process does this best illustrate?

selecting the best alternative

First-line management job titles would include:

shift manager, marketing supervisor, line manager

In its most recent annual report, a manufacturer of appliances states that executive management has established a target for the company to cut its CO2 footprint, including product usage, production and transportation by the year 2020 and aims to increase the share of renewable energy used in its operations to 50% by 2030. These are examples of the company's _____.

strategic goals

Your company has a highly efficient distribution system and an executive team with a combined 50 years of experience in an ever-changing marketplace. These would be classified as a(n):

strength

Your company has an excellent reputation for product quality and customer service in the industry. However, three major customers account for nearly 75% of the company's sales. Your company's reputation for quality and service would be classified as a(n) _____, while the lack of diversity of your customer base would be classified as a _____.

strength; weakness

Your company owned several valuable patents and has earned strong brand loyalty among consumers. These would be classified as _____ for the company.

strengths

A SWOT analysis is an identification and evaluation of a firm's:

strengths, weaknesses, opportunities, and threats

If performing a SWOT analysis, brand loyalty among customers, internal efficiency and productivity rewards programs, and high customer and employee satisfaction rates would be considered as _____, while inexperienced staff, poor employee benefits , and a high employee turnover rate would be considered _____.

strengths; weaknesses

_______ plans are smaller-scale plans established to implement the strategic plan, whereas _______ plans are designed to implement specific objectives.

tactical; operational

If you are the type of manager who is willing to get your hands dirty, can weld and repair the machines in a pinch, and can answer any questions about any process along the production line, then you are said to have good _____ skills.

technical

If an occupation includes mostly dealing with machines or technology, you will need to be proficient at more _____ skills, while if an occupation deals mostly with abstract concepts and ideas, you will need to be more proficient with _____ skills.

technical; conceptual

If you are a first-line manager at a machine shop, supervising minimally skilled employees, you likely will need more _____ skills than _____ skills to effectively perform your job.

technical; conceptual

One of your key customers has had a serious downturn in sales. In terms of a SWOT analysis, In terms of a SWOT analysis, this would be considered a:

threat