ADMN 575: Quiz 4
____________ describes the varying levels of strength with which people experience the same emotion. A. Affect intensity B. Psychological tendency C. Mood disorder D. Personality E. Emotional instability
A. Affect intensity
High-scoring emotional intelligence employees outperform low-scoring emotional intelligence employees in which of the following tasks? A. Sales B. IT programming C. Project management D. Accounting E. Finance
A. Sales
Emotional intelligence and job performance are ________________. A. Somewhat correlated B. opposites C. on the same spectrum D. highly correlated E. not correlated
A. Somewhat correlated
Which theory demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction? A. Attribution theory B. Affective events theory C. Trait theory D. Theory X E. Behavioral modification theory
B. Affective events theory
According to the text, all of the following have an effect on mood EXCEPT which of the following? A. Day of the week B. Appetite C. Exercise D. Stress E. Sleep pattern
B. Appetite
Becky was tired of all the angry customers calling in because of power outages that were not her fault. Her supervisor reminded her that since she had a performance evaluation coming up, she needed to be sure to keep a positive tone on her calls because they were being monitored. Becky's positive attitude may be an example of what? A. Inadequate training B. Surface acting C. Attribution D. Emotional upheaval E. Supervisory domination
B. Surface acting
According to the text, a study on Twitter postings indicated that mood is lowest at what time of day? A. 7 P.M. B. 7 A.M. C. 4 A.M. D. 5 P.M. E. 10 P.M.
C. 4 A.M.
The fact that most people believe that weather impacts mood, despite evidence that suggests weather and mood are not connected, is an example of what? A. Summation of discovery B. Vision analysis C. Illusory correlation D. Single event analysis E. Relative association
C. Illusory correlation
What has been shown to increase our ability to shape our responses, both behavioral and emotional? A. Moods B. Support C. Mindfulness D. Personality E. Responsiveness
C. Mindfulness
Which of the following is true regarding emotions and decision making? A. Positive emotions detract from problem-solving skills. B. Depressed people process information faster. C. Positive emotions enhance problem-solving skills. D. Depressed people make less accurate judgments. E. Negative emotions enhance problem-solving skills.
C. Positive emotions enhance problem-solving skills.
Based on affective events theory, employees should_____________. A. ignore emotion B. avoid all emotion C. pay attention to emotion D. seek additional counseling whenever possible E. display more emotions
C. pay attention to emotion
__________________ is a generic term that covers a broad range of feelings that people experience. A. Disposition B. Mood C. Emotion D. Affect E. Sentiment
D. Affect
Which term refers to a person's ability to perceive emotions in the self and others, understand the meaning of these emotions, and regulate one's emotions accordingly? A. Emotional monitoring B. Emotional perception C. Emotional control D. Emotional intelligence E. Emotional understanding
D. Emotional intelligence
Studies suggest that moral judgments are based on ___________ rather than __________. A. behaviors; feelings B. thoughts; attitudes C. impressions; facts D. feelings; cognition E. theoretical ethics; reality
D. feelings; cognition
Emotion regulation is best described as _____________________. A. using the brain to reset emotions while sleeping B. prohibiting emotional outbursts in the workplace C. subconsciously keeping people grounded and reducing instances of extreme emotion D. identifying and modifying the emotions that you feel E. analyzing the emotions of others
D. identifying and modifying the emotions that you feel
The relationship between moods and job attitudes is _____________. A. non-existent B. symbiotic C. retaliatory D. reciprocal E. inversely related
D. reciprocal
Antoinette was a new supervisor at work and wanted to try and be the best inspirational leader that she could be. Toward that end, Antoinette should focus on ________________. A. creating a policy manual B. creating additional rules so everyone knows what to do C. reducing workload D. sharing positive emotions E. having lots of meetings
D. sharing positive emotions
What is an emotion? A. Mild feelings coupled with an experience. B. A generic term that covers a broad range of feelings. C. Feelings, beliefs, and action. D. A less intense mood. E. An intense feeling directed at someone or something.
E. An intense feeling directed at someone or something.
_______________ is defined as an employee's expression of organizationally desired emotions during interpersonal transactions at work. A. Transactional labor B. Customer-related labor C. Physical labor D. Mental labor E. Emotional labor
E. Emotional labor
Historically, emotions in the workplace were thought to be _______________. A. performance enhancing B. constructive C. meaningful D. beneficial E. detrimental
E. detrimental
Individuals in a negative mood are better able to _________________ than those in a positive mood. A. think clearly B. gauge other people's moods C. process information faster D. recognize other people's emotions E. discern truthful information
E. discern truthful information
Research has indicated that ___________ is critical to rational thinking. A. stress B. process C. reasoning D. ethics E. emotion
E. emotion
Jose was completely frustrated at work today because something he said to a coworker was taken completely out of context. In fact, before he could go into his supervisor's office he had to take a minute to calm himself down. This is an example of _________________. A. causation B. burnout C. positive trait tendency D. negative trait tendency E. emotion regulation
E. emotion regulation
The disparity that exists when an employee must project one emotion while actually feeling another is called _________________. A. mood incongruence B. felt emotion C. burnout D. deep acting E. emotional dissonance
E. emotional dissonance
The six universal emotions agreed upon by many researchers includes all of the following EXCEPT ___________. A. surprise B. fear C. anger D. disgust E. jealousy
E. jealousy