ADMN 575: Quiz 4

____________ describes the varying levels of strength with which people experience the same emotion. A. Affect intensity B. Psychological tendency C. Mood disorder D. Personality E. Emotional instability

A. Affect intensity

High-scoring emotional intelligence employees outperform​ low-scoring emotional intelligence employees in which of the following​ tasks? A. Sales B. IT programming C. Project management D. Accounting E. Finance

A. Sales

Emotional intelligence and job performance are​ ________________. A. Somewhat correlated B. opposites C. on the same spectrum D. highly correlated E. not correlated

A. Somewhat correlated

Which theory demonstrates that employees react emotionally to things that happen to them at​ work, and this reaction influences their job performance and​ satisfaction? A. Attribution theory B. Affective events theory C. Trait theory D. Theory X E. Behavioral modification theory

B. Affective events theory

According to the​ text, all of the following have an effect on mood EXCEPT which of the​ following? A. Day of the week B. Appetite C. Exercise D. Stress E. Sleep pattern

B. Appetite

Becky was tired of all the angry customers calling in because of power outages that were not her fault. Her supervisor reminded her that since she had a performance evaluation coming​ up, she needed to be sure to keep a positive tone on her calls because they were being monitored.​ Becky's positive attitude may be an example of​ what? A. Inadequate training B. Surface acting C. Attribution D. Emotional upheaval E. Supervisory domination

B. Surface acting

According to the​ text, a study on Twitter postings indicated that mood is lowest at what time of​ day? A. 7 P.M. B. 7 A.M. C. 4 A.M. D. 5 P.M. E. 10 P.M.

C. 4 A.M.

The fact that most people believe that weather impacts​ mood, despite evidence that suggests weather and mood are not​ connected, is an example of​ what? A. Summation of discovery B. Vision analysis C. Illusory correlation D. Single event analysis E. Relative association

C. Illusory correlation

What has been shown to increase our ability to shape our​ responses, both behavioral and​ emotional? A. Moods B. Support C. Mindfulness D. Personality E. Responsiveness

C. Mindfulness

Which of the following is true regarding emotions and decision​ making? A. Positive emotions detract from​ problem-solving skills. B. Depressed people process information faster. C. Positive emotions enhance​ problem-solving skills. D. Depressed people make less accurate judgments. E. Negative emotions enhance​ problem-solving skills.

C. Positive emotions enhance​ problem-solving skills.

Based on affective events​ theory, employees​ should_____________. A. ignore emotion B. avoid all emotion C. pay attention to emotion D. seek additional counseling whenever possible E. display more emotions

C. pay attention to emotion

​__________________ is a generic term that covers a broad range of feelings that people experience. A. Disposition B. Mood C. Emotion D. Affect E. Sentiment

D. Affect

Which term refers to a​ person's ability to perceive emotions in the self and​ others, understand the meaning of these​ emotions, and regulate​ one's emotions​ accordingly? A. Emotional monitoring B. Emotional perception C. Emotional control D. Emotional intelligence E. Emotional understanding

D. Emotional intelligence

Studies suggest that moral judgments are based on​ ___________ rather than​ __________. A. ​behaviors; feelings B. thoughts; attitudes C. impressions; facts D. feelings; cognition E. theoretical​ ethics; reality

D. feelings; cognition

Emotion regulation is best described as​ _____________________. A. using the brain to reset emotions while sleeping B. prohibiting emotional outbursts in the workplace C. subconsciously keeping people grounded and reducing instances of extreme emotion D. identifying and modifying the emotions that you feel E. analyzing the emotions of others

D. identifying and modifying the emotions that you feel

The relationship between moods and job attitudes is​ _____________. A. ​non-existent B. symbiotic C. retaliatory D. reciprocal E. inversely related

D. reciprocal

Antoinette was a new supervisor at work and wanted to try and be the best inspirational leader that she could be. Toward that​ end, Antoinette should focus on​ ________________. A. creating a policy manual B. creating additional rules so everyone knows what to do C. reducing workload D. sharing positive emotions E. having lots of meetings

D. sharing positive emotions

What is an​ emotion? A. Mild feelings coupled with an experience. B. A generic term that covers a broad range of feelings. C. Feelings, beliefs, and action. D. A less intense mood. E. An intense feeling directed at someone or something.

E. An intense feeling directed at someone or something.

​_______________ is defined as an​ employee's expression of organizationally desired emotions during interpersonal transactions at work. A. Transactional labor B. Customer-related labor C. Physical labor D. Mental labor E. Emotional labor

E. Emotional labor

​Historically, emotions in the workplace were thought to be​ _______________. A. performance enhancing B. constructive C. meaningful D. beneficial E. detrimental

E. detrimental

Individuals in a negative mood are better able to​ _________________ than those in a positive mood. A. think clearly B. gauge other​ people's moods C. process information faster D. recognize other​ people's emotions E. discern truthful information

E. discern truthful information

Research has indicated that​ ___________ is critical to rational thinking. A. stress B. process C. reasoning D. ethics E. emotion

E. emotion

Jose was completely frustrated at work today because something he said to a coworker was taken completely out of context. In​ fact, before he could go into his​ supervisor's office he had to take a minute to calm himself down. This is an example of​ _________________. A. causation B. burnout C. positive trait tendency D. negative trait tendency E. emotion regulation

E. emotion regulation

The disparity that exists when an employee must project one emotion while actually feeling another is called​ _________________. A. mood incongruence B. felt emotion C. burnout D. deep acting E. emotional dissonance

E. emotional dissonance

The six universal emotions agreed upon by many researchers includes all of the following EXCEPT​ ___________. A. surprise B. fear C. anger D. disgust E. jealousy

E. jealousy