Advanced Professional Development Exam 5 Review

Which statement about online presence is true?

A personal brand built through an online presence can help business professionals gain opportunities.

Which meta message would most likely be communicated through a professional networking site such as LinkedIn?

I am committed to my industry.

What is cyber silence?

It is the act of not responding to emails or other digital communications.

What is a helpful tip for using webcams during a group video call?

Maintain direct eye contact with the camera as much as possible.

Which guideline for phone conversations with business colleagues is most helpful? Begin discussing business issues immediately after saying hello. To keep a formal tone, avoid using the other person's name. Multitask as long as you can do so without the other person suspecting. Make sure that the conversation time is balanced between both parties. To avoid wasting your colleagues' time, end without social niceties.

Make sure that the conversation time is balanced between both parties.

What should you do when you cannot respond to a request made in an email?

Reply immediately to explain how soon you can respond in full.

Penny always hits "reply to all" whenever she answers a team email, even if the email was a question posed by one other person and directed only to Penny. When she initiates an email about her project, she sends it to everyone in her department. Judging only from this information, what impact is Penny most likely having on her department's communications?

She is contributing to email overload in her department.

Kayce, the administrative assistant, sends an email with the annual holiday schedule to everyone in the department. At the bottom of the email, Kayce types "no reply necessary." What can you infer about Kayce from this? She is not a very polite person. She is creating unnecessary e-interruptions. She is trying to reduce email overload. She is taking on too much authority. She sees herself as unimportant.

She is trying to reduce email overload.

The evolution of the Internet from Web 1.0 to Web 2.0 platforms is the primary driver of the ________ Age. Machine Technological Information Social Industrial

Social

Which statement accurately describes microblogs?

They contain just a few sentences per entry.

Which element is a typical Web 2.0 communication? a discussion forum that allows users to post questions and answers a museum web page that displays hours and a map photos of a restaurant menu posted online a single web page for a small business showing photos of products an author's web page with a biography and list of books but no contact form

a discussion forum that allows users to post questions and answers

When he is working on his monthly reports, George has a habit of asking colleagues questions via IM instead of looking up data himself. Because of this, George is likely to be perceived as efficient. a team player. valuable. a leader. a taker.

a taker.

Patricia needs to communicate with many people in her department, but it is not necessary for everyone to receive the message at the same time. Which channel is the best tool for Patricia to use? a videoconference an email a phone conversation a conference call a webinar

an email

What should be placed in the subject line of an email?

an expected action

User 1.0

an individual who primarily uses and prefers Web 1.0 tools

Individuals involved in ________ communication can pay attention to and respond to communications when it is convenient for them.

asynchronous

The development of Web 2.0 tools has contributed to the development of more authoritarian organizations. respect for status. two-way communication. emphasis on individual achievement. collaborative networks.

collaborative networks.

synchronous communication

communication that occurs in real time

When Baruch joined his company, his manager encouraged him to use the company's digital platform to network with those who have shared professional interests and to join their groups. These groups are called

communities of practice.

Monisha is coordinating a video conference involving colleagues in different time zones using different technologies. In addressing coordination and resource issues, she is dealing with

constraints.

What should be included in the signature block of an email? a list of attachments an expected action statistical data contact details the names of all the recipients

contact details

What has the greatest influence on the impact of social media in the workplace?

cultural norms and values

When you log into most social software systems, you access a front page known as a

dashboard.

Akiko sends the following message to the people she supervises in the factory: "Plant inspection Wed. 9:00. Sounds like a blast, huh? Akiko." What is the best way to make this text more professional?

deleting the phrase "Sounds like a blast, huh?"

active incivility

direct forms of disrespect

When using a shared file platform, it is important to

discuss protocols for co-editing files.

When creating a blog, you should use naming, labeling, indexing, and tagging to

help others find your information.

Which term refers to how quickly someone is able to give feedback during communication? coordination immediacy cue permanence richness

immediacy

Web 2.0

interactive, customizable, and social (media)

In a press-release style message, the "story" is written in third person in a style often referred to as ________ style. journalistic dateline conventional headline inverted pyramid boilerplate.

inverted pyramid

Passive incivility

involves indirect forms of disrespect (i.e., using emails for time-sensitive messages, not acknowledging receipt of emails, not replying to emails).

One potential drawback of using social media in the workplace is that social media

may lower productivity.

Suzanna was recently promoted to manager and is ready to start her first project with her new team. In order to develop trust and establish work rules, it would be best for Suzanna to

meet face to face with the team.

A status update is also known as a

microblog

asynchronous communication

occurs when team members do not meet at the same time

Web 1.0 communication tools are primarily passive and static. interactive and customizable. interactive and social. passive and customizable. customizable and social.

passive and static.

Thoren thinks that his boss favors his colleague Nadia over him. When the boss asks him to let Nadia know about a presentation, he waits until the last minute so she will have no time to prepare. Thoren's behavior is an example of maintaining formality. passive incivility. the negativity effect. the neutrality effect. cyber control.

passive incivility.

social age

people engage in networked communication, collaborate across boundaries, and solve problems communally

A unique set of professional skills and attributes that others associate with you is called your personal brand. online identity. social media profile. blogging style. meta message.

personal brand.

Which element is a typical Web 1.0 communication?

photos of a restaurant menu posted online

Which message can be appropriately conveyed through IM?

praise for a colleague's presentation

What is one of the most common types of effective posts when establishing a professional reputation? posting your accomplishments and awards posting pictures of your family and vacations promoting your employer sharing articles written by someone else sharing links to political opinions that reflect your own

promoting your employer

the negativity effect

recipients are more likely to perceive messages that are intended as neutral as negative

the neutrality effect

recipients are more likely to perceive messages with an intended positive emotion as neutral

User 2.0

refers to an individual who primarily uses and prefers Web 2.0 tools

Which term involves adjusting your initial perceptions by making more objective and fact-based evaluations and fewer personal judgments? reinterpretation planning coordination defusing incivility

reinterpretation

Karla's company uses an internal social networking platform. Karla's posts usually involve awards she has won or praise she has received. She rarely comments on others' posts. Others will most likely see her as

self-promoting.

The advantage of an op-ed style corporate blog is that it is often used to

share the opinions and expertise of a corporate leader with the public.

Fred needs to notify Yasmin that the proposal she wrote did not get funded. Which communication channel is most appropriate?

spoken communication

Which of these are almost always more appropriate as attachments?

spreadsheets

One major threat to productive discussions is inconsistency. Firstcomers to a forum discussion are most likely to cause problems by

stating their opinion but failing to take part as the conversation evolves.

microblogs

status updates; short comments that typically contain just a few sentences

Talking with a colleague face to face or on the phone are examples of ________ communication. synchronous synergized empathetic impersonal concurrent

synchronous

Which channel is typically used for short, one-to-one or one-to-many messages and is ideal for quick announcements and confirmation of plans?

texting

Web 1.0

the "original internet"; most web pages were read-only and static

One possible negative effect of texting and other forms of instant messaging is the brevity of messages can make them sound unfeeling. instant messaging is an inherently serious channel. instant messages cannot convey meta messages. the format of instant messages is not good for positive news. instant messages do not work for group conversations.

the brevity of messages can make them sound unfeeling.

The traditional role of public relations was to communicate with employees. customers. the media. shareholders. the government.

the media.

Soleh's manager expresses a concern that Soleh has been late with several recent reports. Soleh writes an email about the incident to his colleague, Sam, saying that it is impossible to get the reports done in the time given. Sam replies, objectively noting that Soleh has been spending a lot of time on social media at work. Soleh responds with "I thought you were my friend." Soleh's behavior is an example of

the negativity effect.

Elizabeth created three mock-ups for a product logo. She wants to send them to the company's executive team for feedback. The executives are in different cities, and the files are very large. What is the most efficient way for Elizabeth to distribute the logos?

through a sharing site such as Google Drive

What is the goal of most public relations messages?

to create a distinctive brand for a company or organization

Creating an internal company blog with comment features is a good way for managers to increase transparency. productivity. profits. sales. employment.

transparency.

Which online action is most likely to damage your professional reputation? liking a photo on your boss's Facebook page connecting with a friend at a rival company on LinkedIn praising a deserving colleague in a blog post posting vacation pictures on your company's networking page writing a glowing recommendation of a colleague with whom you have never worked

writing a glowing recommendation of a colleague with whom you have never worked