Aflac Academy Insurance Exam ACL006-010

*An Aflac Short-Term Disability policyholder will no longer receive total disability benefits when:* (A) He/she is released by his/her physician to perform the material and substantial duties of their current full-time job (B) He/she begin to work at any job (C) After six months (D) Both A and B

(D) Both A and B

*Whole Life may be appropriate for a customer interested in:* (A) Permanent coverage that builds cash value (B) Temporary coverage that has no building cash value (C) A and B (D) None of the above

*(A) Permanent coverage that builds cash value*

*Aflac's dental policy includes two optional riders: the Orthodontic Benefit rider and the Cosmetic Benefit rider. The ____________ is payable on an after-tax basis only.* (A) Orthodontic Benefit (B) Cosmetic Benefit (C) Both A and B (D) None of the above

*(B) Cosmetic Benefit*

*Lump Sum Critical Illness (LSCI)/Specified Health Event (SHE) coverage from Aflac may be appropriate for a customer because:* (A) Benefits are intended to help pay for expenses not covered by major medical (B) Benefits can complement coverage provided by primary major medical insurance (C) Benefits will cover all of a customer's expenses for a critical illness or specified event (D) A and B

*(D) A and B*

*Accident Only coverage from Aflac may be appropriate for a customer because:* (A) Benefits are designed to provide coverage throughout the different stages of care (B) Benefits are payable for both accidental and non-accidental injuries (C) Benefits can complement coverage provided by primary major medical insurance (D) Both A and C

*(D) Both A and C*

*Vision coverage from Aflac may be appropriate for a customer because:* (A) It is a discount plan (B) There are no network restrictions (C) Aflac goes beyond traditional exams and materials and provides benefits for serious eye conditions (D) Both B and C (E) None of the above

*(D) Both B and C*

*Prohibited Practices are __________________________________________.* A) providing any cash returns in an effort to reduce premiums B) watching the applicant sign the application C) both A and B D) neither A and B

*A) providing any cash returns in an effort to reduce premiums*

*Aflac's Juvenile Term Life insurance policy/certificate is designed to provide protection for people age _____ through age _____.* A. 0, 24 years B. 3 months, 24 months C. 6 months, 2 years D. 12 months, 4 years

*A. 0, 24 years*

*Money laundering is defined as _________________________.* A. A process of concealing the existence, illegal source, or application of income derived from criminal activity B. An activity that is frowned upon, but not illegal C. Only being necessary with new customers that pay with cash

*A. A process of concealing the existence, illegal source, or application of income derived from criminal activity*

*Aflac's Accident Only coverage includes coverage for accidents such as those caused by or resulting from a covered person:* A. Breaking their arm after slipping on ice B. Being intoxicated as defined by applicable law C. Inflicting self-harm D. Having dental treatment

*A. Breaking their arm after slipping on ice*

*Agents MUST be diligent in offering products and levels that are suitable for an applicant's ______________________.* A. Financial situation B. Race C. Credit rating

*A. Financial situation*

*Which example satisfies the requirement that a producer MUST be licensed to sell insurance in EACH state in which the account resides PRIOR to soliciting insurance coverage to customers?* A. Obtaining confirmation of your valid state insurance license to sell insurance in each state in which the account resides prior to meeting with any customers about buying insurance coverage B. Talking with friends and family about buying insurance coverage from you while you are studying for the agent licensing test C. Selling less than five insurance policies before receiving your insurance agent license D. Selling three insurance policies in a neighboring state to the state where you have a valid agent's license

*A. Obtaining confirmation of your valid state insurance license to sell insurance in each state in which the account resides prior to meeting with any customers about buying insurance coverage*

*Aflac's Accident Only coverage is guaranteed-renewable for life.* A. True B. False

*A. True*

*Aflac's Dental coverage waiting period is defined as the period after the effective date of coverage for which benefits are not payable.* A. True B. False

*A. True*

*Aflac's Hospital Indemnity base plan coverage offers an HSA compatible option.* A. True B. False

*A. True*

*Aflac's Hospital Indemnity base policy is eligible for pre-tax deduction under Internal Revenue Code Section 125.* A. True B. False

*A. True*

*Eye exams are payable during the first 30 days of coverage.* A. True B. False

*A. True*

*Grandparents ARE eligible to purchase juvenile life policies/certificates for their grandchildren.* A. True B. False

*A. True*

*If the policyholder changes his or her Vision Correction Benefit Option, this benefit will be subject to a new waiting period, if any, beginning with the effective date of the new option.* A. True B. False

*A. True*

*In most states with Lump Sum Critical Illness (LSCI), dependent children are covered at no extra cost.* A. True B. False

*A. True*

*In most states, benefits are not payable for procedures performed by a member of the covered person's immediate family.* A. True B. False

*A. True*

*Life benefits CANNOT be paid directly to minor children.* A. True B. False

*A. True*

*Short-Term Disability (STD) insurance, which is most often applied for as part of a voluntary benefit plan at work, can be paid by either the employer or the employee.* A. True B. False

*A. True*

*The Juvenile Life plans ARE available via payroll deduction AND direct billing.* A. True B. False

*A. True*

*The Lump Sum Critical Illness (LSCI) plan has a Subsequent Critical Illness Benefit.* A. True B. False

*A. True*

*The Vision Correction Benefit is paid when a charge is incurred for vision correction materials or for refractive error correction surgery.* A. True B. False

*A. True*

*The Vision Now policy excludes cosmetic surgery that is not due to eye disease, disorder, or injury.* A. True B. False

*A. True*

*The flexibility of Aflac's Lump Sum Critical Illness (LSCI) plan allows policyholders to choose their own medical treatment provider.* A. True B. False

*A. True*

*The main goal of both the information security and privacy policies is to protect personal/confidential information.* A. True B. False

*A. True*

*A situation that arises during the sale of insurance coverage to a customer in which the producer's self interest interferes with their obligation to act in the best interests of the customer is called:* A. conflict of interest B. dispute resolution C. teachable moment D. NONE of the ABOVE

*A. conflict of interest*

*For Lump Sum Critical Illness (LSCI), guaranteed-issue is available to all applicants for how many dollars of coverage?* A. $5,000 B. $10,000 C. $20,000 D. $25,000

*B. $10,000*

*Pregnancy benefits are typically payable after _____ months.* A. 6 B. 10 C. 12 D. 24

*B. 10*

*Failure to forward claims documentation the same day of receipt is an example of______________________.* A. Exercising your discretion B. A Prohibited Practice C. Churning D. All of the above

*B. A Prohibited Practice*

*Which provision will pay a portion of the death benefit PRIOR to the insured's death due to a terminal condition?* A. Waiver of Premium B. Accelerated Death Benefit For A Terminal Illness C. Cost of living D. Disability Income

*B. Accelerated Death Benefit For A Terminal Illness*

*Which of the following is an example of agent fraud?* A. requiring each applicant, including a spouse, to sign their own application. B. Altering a customer's date of birth on an application C. requiring a customer to review and acknowledge all disclosures during the application/enrollment process. D. NONE of the ABOVE

*B. Altering a customer's date of birth on an application*

*The following are all characteristics of Individual Accident Only coverage from Aflac, EXCEPT:* A. Coverage is individually owned and portable B. Benefits are coordinated with major medical coverage C. Designed to provide policyholders with benefits throughout the stages of care D. There are no network provider requirements

*B. Benefits are coordinated with major medical coverage*

*A policyholder's spouse and dependents are eligible for disability on the base policy.* A. True B. False

*B. False*

*Aflac's Accident Only coverage provides coverage for a covered accident that occurs TWO days BEFORE the Effective Date of coverage.* A. True B. False

*B. False*

*Aflac's Hospital Indemnity Coverage covers care or treatment caused by pre-existing conditions that begin one week AFTER the effective date of coverage.* A. True B. False

*B. False*

*Aflac's Whole Life policies/certificates can be billed BOTH pre-tax AND after-tax.* A. True B. False

*B. False*

*Aflac's dental product REQUIRES pre-certification.* A. True B. False

*B. False*

*Aflac's dental product requires network participation.* A. True B. False

*B. False*

*Disability benefits are paid for multiple disabilities at a time.* A. True B. False

*B. False*

*Glasses not prescribed by an optometrist or ophthalmologist, such as over-the-counter reading glasses, are eligible for the Vision Correction Materials Benefit.* A. True B. False

*B. False*

*You need special software to encrypt Word and Excel files.* A. True B. False

*B. False*

*Specified Health Event (SHE) coverage from Aflac is designed to provide coverage for critical illnesses such as:* A. Loss of limb due to a car accident B. Heart attack, stroke, and end stage renal failure C. Pneumonia

*B. Heart attack, stroke, and end stage renal failure*

*_____________ refers to HOW a policy/certificate owner may APPLY the cash value of a life insurance policy/certificate IF the policy/certificate lapses.* A. Beneficiary B. Nonforfeiture option C. Interstate compact D. Term Life insurance

*B. Nonforfeiture option*

*National Sales Guidelines combine _____ and _____ for Aflac specific business protocol.* A. Rules, exceptions B. Procedures, direction C. NONE of the above

*B. Procedures, direction*

*Aflac Short-Term Disability coverage is not coordinated with other benefits and pays __________ other insurance you may have. This includes federal and state employer-sponsored plans.* A. Only if you do not receive a benefit from B. Regardless of any C. Twice the benefit amount paid by D. No more than the benefit amount paid by

*B. Regardless of any*

*Short-Term Disability coverage from Aflac offers:* A. Basic hospital coverage B. Some protection against lost wages C. Major medical expense coverage D. All of the above

*B. Some protection against lost wages*

*You are calling on a co-op of marijuana growers in a state where marijuana is LEGAL. Which of the statements below IS accurate?* A. You can sell to this group because marijuana is legal in the state where the group is located B. You cannot sell to this group because sales to marijuana-related businesses are prohibited C. You can sell to this group because they only grow the marijuana, they do not have a retail shop

*B. You cannot sell to this group because sales to marijuana-related businesses are prohibited*

*Which of the following reasons is NOT a valid reason for replacing a customer's insurance coverage?* A. rate increase B. declining health status C. need for increased coverage D. NONE of the ABOVE

*B. declining health status*

*Aflac's Cancer coverage excludes:* A. reconstructive surgery B. premalignant conditions C. bone marrow screenings D. hospice care

*B. premalignant conditions*

Q 106 *Aflac's Term Life MAY be appropriate FOR adult customers looking for life coverage for:* A. Their entire life B. 5, 15, or 25 years C. 10, 20, or 30 years D. 15, 25, or 35 years

*C. 10, 20, or 30 years*

*With Aflac's Individual Hospital Indemnity coverage, in most states, newborn children of policyholders are automatically covered from the moment of birth for ______ days; however, confinement for routine nursing or routine well-baby care for a newborn child is usually excluded.* A. 7 B. 14 C. 30 D. 60

*C. 30*

*With Specified Health Event (SHE), benefits for dependent children are:* A. The same as the insured/spouse B. Triple the amount of the insured/spouse C. 50% of the amount of the insured/spouse D. 25% of the amount of the insured/spouse

*C. 50% of the amount of the insured/spouse*

*Aflac's Dental coverage EXCLUDES:* A. Treatment outside of territory limits B. Services that are not recommended by a dentist or that are not required for the preservation or restoration of oral health C. ALL of the ABOVE

*C. ALL of the ABOVE*

*If you provide false or misleading statements to Aflac regarding your insurance sales activity or knowingly allowing false or misleading statements on a customers application for coverage or claim form:* A. your contract may be suspended B. your contract may be terminated C. ALL of the ABOVE

*C. ALL of the ABOVE*

*Accident Only coverage from Aflac is designed to provide:* A. Basic hospital coverage B. Major medical expense coverage C. Accident only coverage for covered accidents D. ALL of the ABOVE

*C. Accident only coverage for covered accidents*

*If the amount requested for Lump Sum Critical Illness (LSCI) is more than $10,000, what happens?* A. Amounts in excess of $10,000 are automatically approved. B. Amounts in excess of $10,000 must be approved by the DOI. C. Amounts in excess of $10,000 must be approved by WWHQ.

*C. Amounts in excess of $10,000 must be approved by WWHQ.*

*Disability due to normal pregnancy or childbirth is paid _______________.* A. As an injury B. Only with a rider C. As a sickness D. As a health screening/wellness benefit

*C. As a sickness*

*Which of the following is NOT a characteristic of Vision Now coverage from Aflac?* A. Coverage is individually owned and guaranteed-renewable B. There are no network provider requirements C. Changes can be made multiple times per policy year

*C. Changes can be made multiple times per policy year*

*If an applicant wishes to replace a life insurance policy/certificate from another company with our policy/certificate, you must:* A. Garner a verbal agreement B. Ask the employee to call the other company in your presence C. Complete and submit a Replacement Notice/Life Replacement Form

*C. Complete and submit a Replacement Notice/Life Replacement Form*

*For Term Life, the premium is _______________ for the selected term option, so employees will know how much their coverage will cost from month to month.* A. Increased 1% by year B. Decreased 1% by year C. Guaranteed D. Increased 2% every fifth year

*C. Guaranteed*

*If your local radio station requests an interview with you to discuss Aflac Insurance products in your capacity as an Aflac sales producer, are you authorized to speak with the station?* A. NO, only sales management are authorized to speak on behalf of Aflac B. YES, every sales producer is designated a spokesperson for Aflac C. NO, only individuals authorized by Aflac WorldWide Headquarters (WWH) are permitted to discuss Aflac or its products with the media.

*C. NO, only individuals authorized by Aflac WorldWide Headquarters (WWH) are permitted to discuss Aflac or its products with the media.*

*ALL of the following are characteristics of Dental coverage from Aflac EXCEPT:* A. Coverage is individually owned and guaranteed-renewable B. No annual deductible C. No waiting periods

*C. No waiting periods*

*When Aflac receives a disability claim and determines that the premiums were paid by the employer or paid on a pre-tax basis, Aflac will:* A. Notify the claimant by email to submit the amount in his/her tax return B. Not make any tax adjustments or notifications C. Reduce the amount of the benefit due by the applicable FICA (Social Security and Medicare) tax package D. Withhold payment until claimant submits proof the income has been reported

*C. Reduce the amount of the benefit due by the applicable FICA (Social Security and Medicare) tax package*

*Which of the following is a good way to avoid email phishing attempts?* A. Ask policyholders to provide you with their credentials so you can help them file claims. B. Provide customer information in an email, only if the request comes from another Aflac associate or broker. C. Refrain from opening unsolicited emails. D. Open only email that goes to your us.aflac.com email address.

*C. Refrain from opening unsolicited emails.*

*We create environments that are free from discrimination and harassment. This means ________________ toward other people, whether they are our Aflac teammates or external contacts.* A. Engaging in inappropriate conduct B. Allowing discrimination and harassment C. Refraining from inappropriate conduct D. NONE of the above

*C. Refraining from inappropriate conduct*

*A beneficiary whose rights to receive the policy/certificate proceeds can be canceled by the policy/certificate owner at any time PRIOR to the insured's death describes which type of beneficiary?* A. Primary Beneficiary B. Contingent Beneficiary C. Revocable Beneficiary D. Irrevocable Beneficiary

*C. Revocable Beneficiary*

*The beneficiary is the person or other party named by the insured who will receive the life insurance proceeds upon the insured person's death. If no beneficiary is named, proceeds are typically paid to ___________.* A. Any surviving parent B. The oldest child C. The insured's estate D. None of the above

*C. The insured's estate*

*Life coverage from Aflac may be appropriate for a customer because Aflac offers:* A. Whole Life only B. Whole Life and Term Life only C. Whole Life, Term Life, and Juvenile Life

*C. Whole Life, Term Life, and Juvenile Life*

*Purposely holding applications for contest qualification for yourself or others is ________________________________.* A. allowable, if you are trying to qualify for Honors Clubs B. frowned upon but acceptable C. a prohibited practice

*C. a prohibited practice*

*Purposely holding applications for contest qualification for yourself or others is ___________________________________.* A. allowable, if you are trying to qualify for Honor Clubs B. frowned upon but acceptable C. a prohibited practice

*C. a prohibited practice*

*It is a Prohibited Practice to __________________________________________.* A. refuse to accept premiums (other than the initial premium on direct) from policyholders. B. submit unaltered forms and policy requests C. collect any premiums (other than the initial premium on direct) without specific written authorization from Aflac WWHQ D. ALL of the ABOVE

*C. collect any premiums (other than the initial premium on direct) without specific written authorization from Aflac WWHQ*

*Cancer coverage from Aflac pays for treatment of cancer and associated cancerous conditions, including ________________, _________________, or recurrence.* A. direct extension, premalignant conditions B. metastatic spread, premalignant conditions C. direct extension, metastatic spread

*C. direct extension, metastatic spread*

*What MUST insurance producers have in the event of being sued for malpractice?* A. personal savings B. lawsuit and liability insurance coverage C. errors and omissions insurance coverage D. NONE of the ABOVE

*C. errors and omissions insurance coverage*

*Aflac coverage does not cover losses resulting from:* A) inflicting self harm B) participating in a felony C) being exposed to war or any act of war D) a, b, and c

*D) a, b, and c*

*Most Whole Life plans ENDOW at age ________.* A. 70 B. 80 C. 90 D. 100

*D. 100*

*Aflac's Accident Only coverage may provide the following benefits for covered accidents.* A. Ambulance Benefit B. Hospital Confinement Benefit C. Accident Treatment Benefit D. ALL of the ABOVE

*D. ALL of the ABOVE*

*Vision coverage from Aflac is designed to provide:* A. Eye Examination Benefit and Vision Correction Benefit B. Specific Eye Diseases/Disorders Benefit C. Eye Surgery Benefit and Permanent Visual Impairment Benefit D. ALL of the ABOVE

*D. ALL of the ABOVE*

*Which of the following is true about the role of Information Security?* A. They manage the technical and physical protection of Aflac and customer data B. They protect data from unauthorized access and use, and disclosure C. They protect data from unauthorized modification or destruction D. ALL of the ABOVE

*D. ALL of the ABOVE*

*To be eligible for an Accelerated Death Benefit For A Terminal Illness payment, _______________.* A. The terminal condition must be diagnosed by a physician B. The diagnosis must be made after the policy/certificate effective date and while the policy/certificate is in force C. Death must be expected within 12 months of diagnosis D. All of the above

*D. All of the above*

*Aflac's Accident Only coverage is available to ____________ occupational classes.* A. Two B. Three C. Four D. Five

*D. Five*

*Term Life insurance is typically characterized by:* A. Low premiums and high cash value B. High premiums and no cash value C. High premiums and high cash value D. Low premiums and no cash value

*D. Low premiums and no cash value*

*Juvenile Term Life CAN convert to Whole Life ______________.* A. At a reduced payout B. With additional underwriting questions C. If the parent has a Whole Life policy D. Only at the end of the term, if requested

*D. Only at the end of the term, if requested*

*Dental coverage from Aflac offers benefits that include:* A. Dental Wellness/Health Screening Benefit and X-Ray B. Fillings and Pain Management C. Oral Surgery, Gum Treatments, and Prosthetic Repair/Services D. Crowns E. ALL of the ABOVE

*E. ALL of the ABOVE*

*Which of the following are examples of NEED-BASED insurance sales strategies? (Select ALL that apply.)* [] Asking your customer about their current insurance coverage [] Taking time to learn about a customer's insurance needs and financial objectives/obligations [] Using salary illustration to show the impact of premium payments on take home pay [] Recommending an insurance product or combination of products that meet the customer's insurance coverage and financial needs

*[X] Asking your customer about their current insurance coverage [X] Taking time to learn about a customer's insurance needs and financial objectives/obligations [X] Using salary illustration to show the impact of premium payments on take home pay [X] Recommending an insurance product or combination of products that meet the customer's insurance coverage and financial needs*

*Which of the following are characteristics of Cancer coverage from Aflac? (select all that apply)* [] coverage is individually owned [] includes premalignant conditions [] cancer or an associated cancerous condition diagnosed before the cancer coverage has been in force 30 days is NOT covered (may vary by state) [] Aflac's cancer policies offer multiple benefits

*[X] coverage is individually owned [] includes premalignant conditions [X] cancer or an associated cancerous condition diagnosed before the cancer coverage has been in force 30 days is NOT covered (may vary by state) [X] Aflac's cancer policies offer multiple benefits*

*Which of the following is a characteristic of Individual Hospital Indemnity coverage from Aflac?* a. Coverage is individually owned and has a guaranteed-issue feature b. Benefits are coordinated with major medical coverage c. Pre-certification is required to receive treatment d. There are network provider requirements

*a. Coverage is individually owned and has a guaranteed-issue feature*

*Cancer coverage from Aflac may be appropriate for a customer because:* a. benefits are payable upon initial diagnosis with a variety of other benefits payable throughout cancer treatment b. benefits replace coverage provided by primary major medical insurance c. benefits will replace all of a customer's lost income if they are accidentally injured and can't work d. NONE of the ABOVE

*a. benefits are payable upon initial diagnosis with a variety of other benefits payable throughout cancer treatment*

*Aflac insurance may complement, but is not intended to replace major medical coverage.* a. true b. false

*a. true*

*Aflac pays cash directly to the policyholder, unless otherwise assigned.* a. true b. false

*a. true*

*Benefits, limitations, and exclusions may vary by state.* a. true b. false

*a. true*

*Cancer plans are HSA compatible.* a. true b. false

*a. true*

*In MOST states, Cancer coverage from Aflac can provide benefits NOT ONLY for treatment, but also for health screening/wellness visits.* a. true b. false

*a. true*

*Cancer plans exclude coverage for treatment during the _______ or before the _______.* a. effective period, treatment date b. waiting period, effective date c. reinstatement period, first payment d. waiting period, 25th birthday

*b. waiting period, effective date*

*In most states, children ____ years and under can be covered under Aflac policies.* a. 19 b. 21 c. 23 d. 26

*d. 26*

*Aflac's Hospital Indemnity base policy may provide the following benefits for covered individuals:* a. Hospital Confinement benefit b. Waiver of Premium benefit c. Rehabilitation Unit benefit d. ALL of the ABOVE

*d. ALL of the ABOVE*

*Cancer coverage from Aflac is designed to provide:* a. wellness/health screening b. hospitalization and continuing care benefits c. ambulance, transportation, lodging and bone marrow screening benefits d. ALL of the ABOVE

*d. ALL of the ABOVE*