All Business Posttests
Which of the following management functions evaluates an organization's performance and corrects any problems that may exist
Controlling
A chain of command must have unity of command, which means that
Employees should only report to one supervisor
Completing an employee's insurance and tax paperwork is part of which staffing task
Onboarding
When a project's scope slowly gets bigger and bigger, it creates a challenge for project managers known as
Project creep
Which of the following is an example of a manager directing the company's resources efficiently
Tyrell tells Diane to use a part of her budget on a new ad campaign
Which of the following is an example of an activity associated with the directing function of management
A manager disciplines an employee for inappropriate behavior in the workplace
Which of the following examples best illustrates the creative aspect of directing
A manager instructs employees to develop a new website
Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of
A need for process improvement
Which of the following is an example of a project that enhanced an existing product:
A software update for your computer
Brianna works for a marketing agency, and she is skilled at graphic design. She spends all of her time creating graphics, rather than working on any other aspects of the marketing campaign. Brianna is
A specialized worker
Larissa tells her employees to spend one-third of their time on sales reports, one-third on answering emails, and one-third on generating new leads. This is an example of which step of the organizing process
Allocate resources
Which of the following is a true statement regarding project managers:
Anyone with the right skills can be a project manager
In which section of the business plan will Elena put extra supporting information
Appendices
The cost of employing product inspectors is a(n) __________ cost
Appraisal
Projects are different from business operations because business operations
Are permanent
Which of the following tasks would a manager complete when organizing
Arranging an office space
Before Lynnette takes her new product to a mass audience, she should write a business plan to
Assess a new product or promotion
Which of the following would be part of the management function of organizing
Assigning individual workers to specific jobs
in management, a primary organizing activity is
Assigning responsibility
Mitch's boss placed him in charge of shipping at his company. Whenever anyone wants to ship a package, they need his approval and oversight. Mitch has
Authority
Organizing can help companies handle issues with __________ so employees know to whom to report and who is responsible for what
Authority
Which of the following is an activity performed during the planning phase of a project
Budget development
Which of the following discusses how a company is intended to work in the future
Business plan
Which of the following statements about first-line management is true:
Businesses typically hire their first-line managers from inside the company
How does change management differ from risk management?
Change management addresses unforeseen circumstances
In which stage of project management is the product delivered
Closing
Which of the following are examples of first-line management job titles:
Collections supervisor, crew chief, and production supervisor
What must managers be able to do if they want employees to understand the business's goals and be productive
Communicate clearly
Thomas is listening to his employees' ideas about how to improve their time management. What directing activity is Thomas engaging in
Communicating
Project managers think through the flow of information needed for project success while creating the
Communications plan
Which of the following parts of a business plan includes the history of the business
Company description
An hourly wage or a yearly salary is a form of
Compensation
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
Conceptual skills
Which of the following is a factor that keeps quality at the forefront of the modern business world
Consumer pressure
The staffing function is different from the organizing function because staffing is
Continuous
A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management
Controlling
A workload analysis assesses
Current and future human resources needs
Every project creates a(n)
Deliverable
The first step in the project-planning process is to
Determine the project's purpose and scope
A company has a goal to launch a new product. After setting this goal, company management needs to
Determine the work needed to accomplish it
When managers are grouping related tasks into departments or teams, they are
Determining the organizational structure
A furniture store manager who helps an employee decide when and where products should be delivered performs which management function
Directing
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus
Directing
Which of the following statements about directing is true
Directing is considered the "heart" of management
The scope of control that staff members have over their jobs affects the amount of time that a manager spends
Directing their work activities
Which of the following are examples of middle-management job titles:
District manager, department head, and regional sales manager
Which of the following is the first step in developing a work breakdown structure (WBS) for a project
Divide the workload into independent work packages
Textronics, Inc. manufactures and sells its computer chips in six countries. It employs over 8,000 people worldwide. Which organizational structure makes the most sense for Textronics, Inc.
Divisional
A "living" document is
Dynamic
A business's human resources needs may change if it begins to require new types of skills and experience. This occurs frequently because the business world is
Dynamic
Which of the following is an example of motivation as a means of directing
Emmie praises her employees for quality work
Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates which important characteristic of quality service providers
Empathy
Which of the following do many businesses believe to be their most important resource:
Employees
Why is it important for managers to provide stability through direction
Employees who feel secure are more productive and happier
Yabbie's BBQ just hired several new staff members, so it decides to increase the number of managers working at once. This is an example of how
Employees' competence affects organizing decisions
A product that is useful and performs its job well demonstrates which of the following components of quality
Excellence
During what phase of the project life cycle does the project manager activate project controls
Execution
In which stage of project management does the actual work of the project take place?
Execution
The part of the business plan that gives an overview of the entire document is the
Executive summary
When a customer returns a defective product for a refund, it's a(n) __________ cost
External failure
The part of the business plan that discusses where funding for specific projects will come from is called the
Financial plan
Where in a business plan can you find cost estimates and the effect of each cost on the company
Financial plan
Nick is the CEO of a business. The vice presidents of marketing, product development, finance, and operations all report to him, and they each have their own teams made up of several employees. This is a __________ structure
Functional
Which of the following is an effective tool for project scheduling
Gantt chart
An important part of the planning function of management is to determine the business's
Goals
Rules and regulations for keeping a project on track are known as
Governance mechanisms
Directing is pervasive, which means that it
Happens at every level of the organization
An organization with a wide span of control usually
Has a lack of middle managers
Since Justin needs to examine the methods used to reach his company's goals, he wants to write a business plan to
Implement a strategic plan
Which of the following is a benefit of using project management software
Improved efficiency
Which of the following is a potential benefit of implementing quality management
Increased consistency
Which of the following is a benefit of the division of labor
Increased efficiency
Which of the following is an effect of overstaffing
Inefficiency
Stakeholders can be categorized and managed by their level of
Influence and control
A manager studies the business's previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?
Information
When BlueLight, Inc. merged with a competitor, the managers strived to instruct their employees on the best ways to transition. This is an example of how directing
Initiates changes smoothly
Antonio tells his staff to sort through files to locate notes from a meeting. Antonio is
Instructing
Under what circumstances would a company adopt a matrix organizational structure
It frequently uses cross-functional teams
Which of the following is a true statement about a project plan:
It is a road map
Which of the following is a true statement regarding quality management
It is an ongoing process
Which of the following is a true statement about identifying project deliverables:
It's important to get expected deliverables in writing from the client
Managers must create explanations of the responsibilities and tasks associated with each work position. These are known as
Job descriptions
Which of the following is a potential challenge when implementing quality management
Lack of integration
Quality management must begin at which level of a company
Leadership
A project's risk-management plan includes strategies for identifying potential risks as well as for
Limiting their impact
The fundamental activity associated with the planning function of management involves
Looking ahead
In which section of his business plan will Paulo discuss each key manager's skills
Management plan
In which section of the business plan would you find an examination of competitors' activities
Market analysis
In which section of the business plan would you find evidence of customer interest in a new product
Market analysis
Six Sigma is a popular quality-management
Methodology
Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?
Middle managers
An organization will likely consider its purpose for existing when developing an appropriate human resources management strategy. This purpose is referred to as the organization's
Mission
The primary purpose of developing a work breakdown structure (WBS) for complex projects is to
Organize the work in a logical sequence
Jackie is a manager with the SDP Company and is establishing a systematic way for her department to complete a long-term assignment. What function of management is Jackie carrying out
Organizing
Jill's company just took on a new project, and she knows that she needs to decide which staff members will be in charge of each aspect of the project. Jill is
Organizing
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise
Organizing
Projects are different from business operations because business operations
Outcome
Managers need to form relationships with employees and understand human behavior. This is an example of which characteristic of directing
People-focused
Quality management is a
Philosophy
While preparing to sell their consignment shop, Erin and Evan should write a business plan to
Place a value on the business
In which stage of project management does risk analysis take place?
Planning
Staffing is one of the five functions of management, along with
Planning
Whenever clients arrive at the Skin Solutions Dermatology office, the receptionists struggle to find their records. Clients fill out multiple forms with the same information, and they wait a long time to be seen by a doctor. Skin Solutions is losing a lot of patients quickly. This is an example of how
Poor organizing damages a company's reputation
Which of the following should a business consider when developing a project plan to help control costs
Potential problems
Since Alana's company will build a new facility next year, she should write a business plan to
Prepare for an expansion
Which of the following are examples of top-level management job titles:
President, senior vice president, and chief executive officer
A project that has met quality standards has
Proceeded according to the project plan
A project is officially authorized to begin by the
Project charter
A manager worked to streamline the production process and was able to save the company several thousands of dollars. This is an example of how organizing
Reduces waste and improves efficiency
One of the most important characteristics of a quality good is
Reliability
When managers are building group dynamics, they are also often
Resolving conflict
Which of the following is a true statement regarding a project champion:
S/He can mobilize the necessary resources to get the project done
Keeping a project's scope in mind during the planning process helps project managers
Save time
The project manager controls what the project will and will not do, known as the project's
Scope
A good that is easy to fix and maintain is said to be
Serviceable
How can managers coordinate employees' activities
Share organizational charts with them
Which of the following are characteristics of tactical planning
Short-range and specific
Why is it important to define your project precisely
So you can achieve your objectives
Which of the following documents is drafted in the initiation stage of project management:
Statement of work
Where in a business plan can you find out how the business intends to handle public relations
Strategy and implementation
A primary purpose of preparing a work breakdown structure for a project is to
Streamline the workload
Sammy is observing her employees as they put together furniture. Sammy is
Supervising
What part of a business plan lists all of the document's sections with their page numbers
Table of contents
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
Technical skills
A workforce analysis assesses
The hunna resources that are available
Since Brianna wants to sell a bank or investor on her company's capabilities, she is motivated by the number one reason for writing a business plan, which is
The need for funding
Staffing is important because human resources are
The organization's most valuable assets
A project's quality-management plan includes strategies to ensure the quality of the deliverables as well as the quality of
The project itself
Motivation can best be thought of as
The reason you do the things you do
Which of the following is a true statement about human resources needs
They are always changing
Which of the following is a true statement about projects:
They are short-term undertakings
How does organizing provide a sense of security for employees
They know exactly what is expected out of them
The three common constraints on a project are scope, budget, and
Time
Which of the following is the main purpose of management
To accomplish the business's goals
Why should managers know how to do the work of the workers they supervise
To have realistic expectations for workers
Jon is always telling Petra what to do, but Petra doesn't know whether or not Jon is her superior. Petra's company needs
To implement the scalar principle
Why is it important to think ahead about how you will monitor your project
To make sure your project's quality doesn't suffer
Why do all businesses need financial resources?
To pay operating expenses
Which of the following is an important function of mid-level management:
To serve as a link between top-level and first-line management
Which task in the staffing process ensures that employees are knowledgeable and productive
Training and developing
Determining project costs involves taking the information gained from assessing needed resources and
Translating it into a realistic budget
Which of the following is the first step of effective managerial planning
Use a systematic approach to establish objectives
When the hybrid vehicle was introduced, it was an example of a project that
Used entirely new technology
Managers hope to increase sales by 10 percent this year as part of their overall effort to become #1 in the industry. This effort will affect human resources and is part of the organization's
Vision
Creating a communications plan includes determining
What channels will be used
Which of the following questions should effective managerial planning answer
What do we want to do?
Which of the following is a key question project managers ask when identifying needed resources
What level of expertise is required to complete each deliverable?
Isabelle is developing a document that divides a long-term project into meaningful subprojects and tasks, which she will use to guide the workflow. Isabelle is developing the
Work breakdown structure
Which of the following documents is drafted in the planning stage of project management:
Work breakdown structure
Trevor needs to determine the procedures that he needs to follow for a specific project work activity. Trevor can locate that information in the
Work breakdown structure dictionary
When a hurricane interrupted a business's new product development, the project team had a plan for getting things back on track. This is an example of how project management
allows employees to adapt to risk
In what way can a start-up business benefit from writing a business plan
define manager's role
When developing a human resources management strategy, managers
determine how to bridge gaps between HR needs and available HR
When a marketing manager goes on vacation, the marketing staff does not know what tasks to do and does not feel like it can work ahead on anything. This example illustrates that
directing is the starting point of action
The key to recruiting is
finding the right number of applicants.
A useful communications strategy in project planning is
grouping team members according to type and level of information
The first task in creating a risk-management plan is
identifying as many known risks as possible
A proofreader making sure every word in a document is spelled correctly is an example of quality management at which of the following levels
job/performance
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business's advertising budget. This is an example of the ______________ function of management
planning
Germaine will discuss his company's seven services in which part of the business plan
product(s) offered
Who is usually responsible for planning a project
project manager
Caitlin is the manager for a busy accounting department and has decided not to replace the payroll specialist who recently resigned. She wants Martin, who currently handles the firm's accounts-receivable, and David, the accounts-payable clerk, to jointly take over the payroll-processing responsibilities. She also wants her assistant Fiona to take over some Martin's and David's current tasks. What organizing activity is Caitlin performing
reallocating resources
The last step in the project-planning process is
sharing and reviewing the project plan.
None of the other managerial functions can be carried out effectively without staffing because
staffing supplies the human resources needed for management
To create a project schedule, project managers often rely on
the input of subject-matter experts
Why do top-level managers usually receive high salaries
their decisions affect the entire company
Which of the following examples best depicts the directing function
A supervisor tells her team the tasks they need to complete
In what way can an existing business benefit from writing a business plan
Acquire funding for a new idea
An organization's "personality" is also referred to as its
Culture
What happens if managers do not coordinate individual employees' work and effort
Employees duplicate tasks and are not efficient
Why is leadership an important aspect of directing
Employees follow direction when they respect managers as leaders
Rita enjoys routine, so her manager gives her the same tasks every week. Therefore, Rita is satisfied with her job and wants to perform at a high level. Rita's manager is motivating her based on
Her need for stability
Which of the following should effective managerial planning do
Reduce uncertainty
Which of the following is an example of negative reinforcement
Reduced tedious paperwork
Which of the following is a benefit of project planning
Coordinating all of the parts of the project
Findley Construction Company has been awarded a major contract to work on a new shopping mall and arena that is being built in the city's business district. Because the project requires special skills and knowledge, Nick, Findley's human-resources manager, will need to acquire new workers to carry out the many tasks associated with the project. Nick is responsible for _________ workers, which is an activity associated with the __________ management function
Hiring, staffing
One activity associated with the directing function of management is
Instructing employees
The cost associated with throwing out defective products as they come off the production line is a(n) __________ cost
Internal failure
The most flexible document within a project plan is the
Project schedule
Which of the following is a system that focuses on preventing defective products from being created in the first place
Quality assurance
Which of the following is a process that weeds out defective products after they've been created
Quality control
Making changes in the organization as a means of maintaining quality is an example of
Quality improvement
Which of the following is a true statement regarding quality management and the environment
Quality-management plans should create environmentally sustainable processes and products
A manager's team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining
Quantity standards
When a customer considers a product to be worth the money s/he spent on it, the product demonstrates which of the following components of quality
Value
Fred wants his company to become the main supplier for a prominent local business. He should write a business plan to
Obtain a specific contract or agreement
Which of the following is an indicator that human resources needs may change
Organizational growth
What management function involves identifying qualified candidates to perform the business's work
Staffing
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area
Staffing
