All Business Posttests

Which of the following management functions evaluates an organization's performance and corrects any problems that may exist

Controlling

A chain of command must have unity of command, which means that

Employees should only report to one supervisor

Completing an employee's insurance and tax paperwork is part of which staffing task

Onboarding

When a project's scope slowly gets bigger and bigger, it creates a challenge for project managers known as

Project creep

Which of the following is an example of a manager directing the company's resources efficiently

Tyrell tells Diane to use a part of her budget on a new ad campaign

Which of the following is an example of an activity associated with the directing function of management

A manager disciplines an employee for inappropriate behavior in the workplace

Which of the following examples best illustrates the creative aspect of directing

A manager instructs employees to develop a new website

Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of

A need for process improvement

Which of the following is an example of a project that enhanced an existing product:

A software update for your computer

Brianna works for a marketing agency, and she is skilled at graphic design. She spends all of her time creating graphics, rather than working on any other aspects of the marketing campaign. Brianna is

A specialized worker

Larissa tells her employees to spend one-third of their time on sales reports, one-third on answering emails, and one-third on generating new leads. This is an example of which step of the organizing process

Allocate resources

Which of the following is a true statement regarding project managers:

Anyone with the right skills can be a project manager

In which section of the business plan will Elena put extra supporting information

Appendices

The cost of employing product inspectors is a(n) __________ cost

Appraisal

Projects are different from business operations because business operations

Are permanent

Which of the following tasks would a manager complete when organizing

Arranging an office space

Before Lynnette takes her new product to a mass audience, she should write a business plan to

Assess a new product or promotion

Which of the following would be part of the management function of organizing

Assigning individual workers to specific jobs

in management, a primary organizing activity is

Assigning responsibility

Mitch's boss placed him in charge of shipping at his company. Whenever anyone wants to ship a package, they need his approval and oversight. Mitch has

Authority

Organizing can help companies handle issues with __________ so employees know to whom to report and who is responsible for what

Authority

Which of the following is an activity performed during the planning phase of a project

Budget development

Which of the following discusses how a company is intended to work in the future

Business plan

Which of the following statements about first-line management is true:

Businesses typically hire their first-line managers from inside the company

How does change management differ from risk management?

Change management addresses unforeseen circumstances

In which stage of project management is the product delivered

Closing

Which of the following are examples of first-line management job titles:

Collections supervisor, crew chief, and production supervisor

What must managers be able to do if they want employees to understand the business's goals and be productive

Communicate clearly

Thomas is listening to his employees' ideas about how to improve their time management. What directing activity is Thomas engaging in

Communicating

Project managers think through the flow of information needed for project success while creating the

Communications plan

Which of the following parts of a business plan includes the history of the business

Company description

An hourly wage or a yearly salary is a form of

Compensation

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

Conceptual skills

Which of the following is a factor that keeps quality at the forefront of the modern business world

Consumer pressure

The staffing function is different from the organizing function because staffing is

Continuous

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management

Controlling

A workload analysis assesses

Current and future human resources needs

Every project creates a(n)

Deliverable

The first step in the project-planning process is to

Determine the project's purpose and scope

A company has a goal to launch a new product. After setting this goal, company management needs to

Determine the work needed to accomplish it

When managers are grouping related tasks into departments or teams, they are

Determining the organizational structure

A furniture store manager who helps an employee decide when and where products should be delivered performs which management function

Directing

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus

Directing

Which of the following statements about directing is true

Directing is considered the "heart" of management

The scope of control that staff members have over their jobs affects the amount of time that a manager spends

Directing their work activities

Which of the following are examples of middle-management job titles:

District manager, department head, and regional sales manager

Which of the following is the first step in developing a work breakdown structure (WBS) for a project

Divide the workload into independent work packages

Textronics, Inc. manufactures and sells its computer chips in six countries. It employs over 8,000 people worldwide. Which organizational structure makes the most sense for Textronics, Inc.

Divisional

A "living" document is

Dynamic

A business's human resources needs may change if it begins to require new types of skills and experience. This occurs frequently because the business world is

Dynamic

Which of the following is an example of motivation as a means of directing

Emmie praises her employees for quality work

Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates which important characteristic of quality service providers

Empathy

Which of the following do many businesses believe to be their most important resource:

Employees

Why is it important for managers to provide stability through direction

Employees who feel secure are more productive and happier

Yabbie's BBQ just hired several new staff members, so it decides to increase the number of managers working at once. This is an example of how

Employees' competence affects organizing decisions

A product that is useful and performs its job well demonstrates which of the following components of quality

Excellence

During what phase of the project life cycle does the project manager activate project controls

Execution

In which stage of project management does the actual work of the project take place?

Execution

The part of the business plan that gives an overview of the entire document is the

Executive summary

When a customer returns a defective product for a refund, it's a(n) __________ cost

External failure

The part of the business plan that discusses where funding for specific projects will come from is called the

Financial plan

Where in a business plan can you find cost estimates and the effect of each cost on the company

Financial plan

Nick is the CEO of a business. The vice presidents of marketing, product development, finance, and operations all report to him, and they each have their own teams made up of several employees. This is a __________ structure

Functional

Which of the following is an effective tool for project scheduling

Gantt chart

An important part of the planning function of management is to determine the business's

Goals

Rules and regulations for keeping a project on track are known as

Governance mechanisms

Directing is pervasive, which means that it

Happens at every level of the organization

An organization with a wide span of control usually

Has a lack of middle managers

Since Justin needs to examine the methods used to reach his company's goals, he wants to write a business plan to

Implement a strategic plan

Which of the following is a benefit of using project management software

Improved efficiency

Which of the following is a potential benefit of implementing quality management

Increased consistency

Which of the following is a benefit of the division of labor

Increased efficiency

Which of the following is an effect of overstaffing

Inefficiency

Stakeholders can be categorized and managed by their level of

Influence and control

A manager studies the business's previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?

Information

When BlueLight, Inc. merged with a competitor, the managers strived to instruct their employees on the best ways to transition. This is an example of how directing

Initiates changes smoothly

Antonio tells his staff to sort through files to locate notes from a meeting. Antonio is

Instructing

Under what circumstances would a company adopt a matrix organizational structure

It frequently uses cross-functional teams

Which of the following is a true statement about a project plan:

It is a road map

Which of the following is a true statement regarding quality management

It is an ongoing process

Which of the following is a true statement about identifying project deliverables:

It's important to get expected deliverables in writing from the client

Managers must create explanations of the responsibilities and tasks associated with each work position. These are known as

Job descriptions

Which of the following is a potential challenge when implementing quality management

Lack of integration

Quality management must begin at which level of a company

Leadership

A project's risk-management plan includes strategies for identifying potential risks as well as for

Limiting their impact

The fundamental activity associated with the planning function of management involves

Looking ahead

In which section of his business plan will Paulo discuss each key manager's skills

Management plan

In which section of the business plan would you find an examination of competitors' activities

Market analysis

In which section of the business plan would you find evidence of customer interest in a new product

Market analysis

Six Sigma is a popular quality-management

Methodology

Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?

Middle managers

An organization will likely consider its purpose for existing when developing an appropriate human resources management strategy. This purpose is referred to as the organization's

Mission

The primary purpose of developing a work breakdown structure (WBS) for complex projects is to

Organize the work in a logical sequence

Jackie is a manager with the SDP Company and is establishing a systematic way for her department to complete a long-term assignment. What function of management is Jackie carrying out

Organizing

Jill's company just took on a new project, and she knows that she needs to decide which staff members will be in charge of each aspect of the project. Jill is

Organizing

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise

Organizing

Projects are different from business operations because business operations

Outcome

Managers need to form relationships with employees and understand human behavior. This is an example of which characteristic of directing

People-focused

Quality management is a

Philosophy

While preparing to sell their consignment shop, Erin and Evan should write a business plan to

Place a value on the business

In which stage of project management does risk analysis take place?

Planning

Staffing is one of the five functions of management, along with

Planning

Whenever clients arrive at the Skin Solutions Dermatology office, the receptionists struggle to find their records. Clients fill out multiple forms with the same information, and they wait a long time to be seen by a doctor. Skin Solutions is losing a lot of patients quickly. This is an example of how

Poor organizing damages a company's reputation

Which of the following should a business consider when developing a project plan to help control costs

Potential problems

Since Alana's company will build a new facility next year, she should write a business plan to

Prepare for an expansion

Which of the following are examples of top-level management job titles:

President, senior vice president, and chief executive officer

A project that has met quality standards has

Proceeded according to the project plan

A project is officially authorized to begin by the

Project charter

A manager worked to streamline the production process and was able to save the company several thousands of dollars. This is an example of how organizing

Reduces waste and improves efficiency

One of the most important characteristics of a quality good is

Reliability

When managers are building group dynamics, they are also often

Resolving conflict

Which of the following is a true statement regarding a project champion:

S/He can mobilize the necessary resources to get the project done

Keeping a project's scope in mind during the planning process helps project managers

Save time

The project manager controls what the project will and will not do, known as the project's

Scope

A good that is easy to fix and maintain is said to be

Serviceable

How can managers coordinate employees' activities

Share organizational charts with them

Which of the following are characteristics of tactical planning

Short-range and specific

Why is it important to define your project precisely

So you can achieve your objectives

Which of the following documents is drafted in the initiation stage of project management:

Statement of work

Where in a business plan can you find out how the business intends to handle public relations

Strategy and implementation

A primary purpose of preparing a work breakdown structure for a project is to

Streamline the workload

Sammy is observing her employees as they put together furniture. Sammy is

Supervising

What part of a business plan lists all of the document's sections with their page numbers

Table of contents

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

Technical skills

A workforce analysis assesses

The hunna resources that are available

Since Brianna wants to sell a bank or investor on her company's capabilities, she is motivated by the number one reason for writing a business plan, which is

The need for funding

Staffing is important because human resources are

The organization's most valuable assets

A project's quality-management plan includes strategies to ensure the quality of the deliverables as well as the quality of

The project itself

Motivation can best be thought of as

The reason you do the things you do

Which of the following is a true statement about human resources needs

They are always changing

Which of the following is a true statement about projects:

They are short-term undertakings

How does organizing provide a sense of security for employees

They know exactly what is expected out of them

The three common constraints on a project are scope, budget, and

Time

Which of the following is the main purpose of management

To accomplish the business's goals

Why should managers know how to do the work of the workers they supervise

To have realistic expectations for workers

Jon is always telling Petra what to do, but Petra doesn't know whether or not Jon is her superior. Petra's company needs

To implement the scalar principle

Why is it important to think ahead about how you will monitor your project

To make sure your project's quality doesn't suffer

Why do all businesses need financial resources?

To pay operating expenses

Which of the following is an important function of mid-level management:

To serve as a link between top-level and first-line management

Which task in the staffing process ensures that employees are knowledgeable and productive

Training and developing

Determining project costs involves taking the information gained from assessing needed resources and

Translating it into a realistic budget

Which of the following is the first step of effective managerial planning

Use a systematic approach to establish objectives

When the hybrid vehicle was introduced, it was an example of a project that

Used entirely new technology

Managers hope to increase sales by 10 percent this year as part of their overall effort to become #1 in the industry. This effort will affect human resources and is part of the organization's

Vision

Creating a communications plan includes determining

What channels will be used

Which of the following questions should effective managerial planning answer

What do we want to do?

Which of the following is a key question project managers ask when identifying needed resources

What level of expertise is required to complete each deliverable?

Isabelle is developing a document that divides a long-term project into meaningful subprojects and tasks, which she will use to guide the workflow. Isabelle is developing the

Work breakdown structure

Which of the following documents is drafted in the planning stage of project management:

Work breakdown structure

Trevor needs to determine the procedures that he needs to follow for a specific project work activity. Trevor can locate that information in the

Work breakdown structure dictionary

When a hurricane interrupted a business's new product development, the project team had a plan for getting things back on track. This is an example of how project management

allows employees to adapt to risk

In what way can a start-up business benefit from writing a business plan

define manager's role

When developing a human resources management strategy, managers

determine how to bridge gaps between HR needs and available HR

When a marketing manager goes on vacation, the marketing staff does not know what tasks to do and does not feel like it can work ahead on anything. This example illustrates that

directing is the starting point of action

The key to recruiting is

finding the right number of applicants.

A useful communications strategy in project planning is

grouping team members according to type and level of information

The first task in creating a risk-management plan is

identifying as many known risks as possible

A proofreader making sure every word in a document is spelled correctly is an example of quality management at which of the following levels

job/performance

Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business's advertising budget. This is an example of the ______________ function of management

planning

Germaine will discuss his company's seven services in which part of the business plan

product(s) offered

Who is usually responsible for planning a project

project manager

Caitlin is the manager for a busy accounting department and has decided not to replace the payroll specialist who recently resigned. She wants Martin, who currently handles the firm's accounts-receivable, and David, the accounts-payable clerk, to jointly take over the payroll-processing responsibilities. She also wants her assistant Fiona to take over some Martin's and David's current tasks. What organizing activity is Caitlin performing

reallocating resources

The last step in the project-planning process is

sharing and reviewing the project plan.

None of the other managerial functions can be carried out effectively without staffing because

staffing supplies the human resources needed for management

To create a project schedule, project managers often rely on

the input of subject-matter experts

Why do top-level managers usually receive high salaries

their decisions affect the entire company

Which of the following examples best depicts the directing function

A supervisor tells her team the tasks they need to complete

In what way can an existing business benefit from writing a business plan

Acquire funding for a new idea

An organization's "personality" is also referred to as its

Culture

What happens if managers do not coordinate individual employees' work and effort

Employees duplicate tasks and are not efficient

Why is leadership an important aspect of directing

Employees follow direction when they respect managers as leaders

Rita enjoys routine, so her manager gives her the same tasks every week. Therefore, Rita is satisfied with her job and wants to perform at a high level. Rita's manager is motivating her based on

Her need for stability

Which of the following should effective managerial planning do

Reduce uncertainty

Which of the following is an example of negative reinforcement

Reduced tedious paperwork

Which of the following is a benefit of project planning

Coordinating all of the parts of the project

Findley Construction Company has been awarded a major contract to work on a new shopping mall and arena that is being built in the city's business district. Because the project requires special skills and knowledge, Nick, Findley's human-resources manager, will need to acquire new workers to carry out the many tasks associated with the project. Nick is responsible for _________ workers, which is an activity associated with the __________ management function

Hiring, staffing

One activity associated with the directing function of management is

Instructing employees

The cost associated with throwing out defective products as they come off the production line is a(n) __________ cost

Internal failure

The most flexible document within a project plan is the

Project schedule

Which of the following is a system that focuses on preventing defective products from being created in the first place

Quality assurance

Which of the following is a process that weeds out defective products after they've been created

Quality control

Making changes in the organization as a means of maintaining quality is an example of

Quality improvement

Which of the following is a true statement regarding quality management and the environment

Quality-management plans should create environmentally sustainable processes and products

A manager's team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining

Quantity standards

When a customer considers a product to be worth the money s/he spent on it, the product demonstrates which of the following components of quality

Value

Fred wants his company to become the main supplier for a prominent local business. He should write a business plan to

Obtain a specific contract or agreement

Which of the following is an indicator that human resources needs may change

Organizational growth

What management function involves identifying qualified candidates to perform the business's work

Staffing

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area

Staffing