Appointment Scheduling Chapter 9

If a patient is a no-show for an appointment, the receptionist should not do what?

Refer the patient to a specialist

Time patterns

Scheduling options

Wave Scheduling

Scheduling system that is set to begin and end each hour on time, in which each hour is divided into equal segments of time depending on how many patients can be seen in a hour.

What constitutes an emergency appointment?

58-year-old woman complaining of heavy vaginal bleeding.

Subpoena

A legal document that requires the office to present information such as the appointment book to the court.

When time is blocked off in the schedule for lunch this is know as establishing:

A matrix

A B C D E

Airway Breathing Circulation Disability Exposure

Specific Time

Allotted time period for each patient, depending on the reason for the visit.

The type of appointment scheduling where patients are told to come in at the beginning of the hour in which they will be seen is know as:

Wave

Privacy Screen

Apparatus that blocks others from viewing the computer screen, especially when the medical assistant is away from the desk.

Tickler File

Appointment reminder system in which the tickler card ( a self-addressed reminder post care used for annual PAP tests and other types of follow-up appointments) is filed under the date it should be mailed.

Screen Saver

Computer software program that makes the monitor unviewable by others, especially when the medical assistant is away from the desk.

Prior to calling the surgery scheduler for an inpatient surgery, the medical assistant should gather all of the following EXCEPT:

Dietary preferences

Double booking

Giving two patients the same time slot without allowing any additional time on the schedule.

Acute Conditions

Illnesses or injuries that occur suddenly and require treatment buy may or may not be life threatening.

Matrix

Periods of time blocked out on the daily schedule when an appointment is unavailable.

Surgery Scheduler

Person in the surgery department who schedules procedures.

Real Time

Keying in appointments, patient needs, and information within a computer program.

All of the following are examples of acute conditions except:

Laceration

Advance Directives

Legal documents that allow individuals to state what medical treatment they want or do not want in the event that they become incapacitated and are unable to express their wishes regarding medical care.

Cycle time

Length of time the average patient spends in the medical office.

Modified Wave Scheduling

Modification of scheduling that gives several patients an appointment on the hours, knowing that some will be late.

Established patient

One who has been seen within the past 3 years by any practitioner of the same specialty in the practice.

The type of appointment scheduling where no appointments are made and first patient to sign in is the first patient seen is know as:

Open hours

When scheduling an appointment for a patient over the telephone, it is most important to get what information?

Patient's date of birth patient's work telephone number patient's name, spelled correctly patient's home telephone number

Appointment reminder cards should NOT show what?

Patient's insurance information.

open-hours scheduling system

Patients arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis, unless there is an extreme emergency.

Triage

Process of sorting patients according to the seriousness of their condition; also, to assess the emergency care needed by patients.

Scheduling System

Process that is followed methodically when giving patients appointments

P A S S

Pull, Aim, Squeeze, Sweep

Cluster Schedule

Putting the same types of appointments with the same condition at the same time.

Open-ended questions

Questions that require more than yes or no responses.

Travis has an appointment at 10:00 am and his room-mate has an appointment the same day with the same physician at 10:20 am. What type of appointment scheduling system is Travis's physician using?

Specified time scheduling

Archived

Stored for later retrieval.

Catch-up-time

Time built into the morning or afternoon schedule for emergencies.

Advance booking

When the patient schedules his or her next appointment before leaving the office.