ARC Specialist Exam Question Pool
DOCUMENT ORDERING 16 Which ARC department is responsible for ticket orders? A. Document Services B. Ticket Resolution Services C. Risk Management D. Fraud Department
A
AGENT RPT AGREEMENT 48 Effective negotiation requires both sides to: A. Open Minds B. Willingness to change C. Mutual Respect D. All of the Above
Answer: D
AGENT RPT AGREEMENT 17 The Agent is ineligible for retention on the ARC agency list if a breach of fiduciary duty involving the use of funds of others is found by a court of competent jurisdiction to have been committed by all of the following EXCEPT A. Public auditor employed by the Agent B. Director employed by the Agent C. Officer employed by the Agent D. Qualifying Manager employed by the Agent
Answer: A
AGENT RPT AGREEMENT 22 The Agent is required to have a "Personal Guaranty of Payment and Performance" executed on its behalf if any of the following situations occur EXCEPT A. The Agent wishes to open a special location subject to the operating requirements of the Agent Reporting Agreement. B. The Agent is subject to the additional operating requirements. C. ARC sends the agent a notice of financial or reporting irregularity. D. The Agent seeks to appeal ARC's removal of its traffic documents and the airline plates.
Answer: A
AGENT RPT AGREEMENT 34 When the Agent fails to pay a debit memo sent to it by a carrier, the carrier can do all of the following EXCEPT A. Direct ARC to terminate its agreement with the Agent B. Withdraw its airline identification plate C. Terminate its appointment of the Agent D. Notify ARC of its actions so that ARC can notify all carriers and system providers
Answer: A
AGENT RPT AGREEMENT 38 When may a carrier examine the Agent's records with respect to ARC traffic documents issued by the Agent on behalf of such carrier? A. At any time. B. Carriers are not allowed to examine the Agent's records. C. Only upon 7 days notice. D. Only upon 14 days notice.
Answer: A
AGENT RPT AGREEMENT 43 Upon termination between the Agent and ARC and between the Agent and all carriers jointly, the Agent MUST A. return all ARC traffic documents (paper format) immediately. B. cancel its bond of letter of credit immediately. C. publicize the termination in the local media. D. destroy all airline identification plates.
Answer: A
AGENT RPT AGREEMENT 49 In order to meet the initial $20,000 financial security requirement, a new agency may provide ARC with: A. a letter of credit B. a letter of intent C. none of the above D. all of the above
Answer: A
AGENT RPT AGREEMENT 50 A compensatory fee may be assessed by ARC against an agency for: A. a sales report which is not timely received by ARC B. not keeping the agency open a minimum of 40 hours per week C. having a carrier appointment terminated D. failing to advise ARC of a change of location
Answer: A
AGENT RPT AGREEMENT 54 Which of the following is prohibited by the Agent Reporting Agreement? A. Reporting cash refunds against sales made on credit cards. B. Reporting refunds to credit card accounts that have been closed. C. Refunding tickets issued by you in a previous report period. D. Refunding tickets issued by your branch office.
Answer: A
AGENT RPT AGREEMENT 61 After two years inclusion on the Agency List, the minimum amount of the Bond, Letter of Credit or Cash Security Deposit that shall be maintained by each Agent shall be ? A. $ 10,000 B. $ 20,000 C. $ 70,000 D. $100,000
Answer: A
AGENT RPT AGREEMENT 68 If the ARC Specialist Qualifier (ASQ) leaves the agency location, what happens to the individuals ASQ status? A. The ASQ certificate goes with the individual and the agency must get a new ARC Specialist Qualifier B. The agency keeps the status and the individual must re-take the test C. Both the individual and the agency keep the status D. Both the individual and the agency lose the status
Answer: A
AGENT RPT AGREEMENT 74 According to the Agent Reporting Agreement, can an Agent open a new branch location with only one employee? A. Yes, provided the employee is both an ARC Specialist and a Manager Qualifier approved by ARC B. Yes, provided the employee is both a Ticketing Qualifier and a Manager Qualifier approved by ARC C. No, the new branch location requires both a Manager Qualifier and a Ticketing Qualifier, two people minimum D. No, the new branch location requires both a Manager Qualifier and an ARC Specialist, two people minimum
Answer: A
AGENT RPT AGREEMENT 77 Does a Home Office location applying for inclusion on ARC's Agency List today have to employ an ARC Specialist Qualifier (ASQ) at its location? A. Yes, a new Home Office location is required to have an ASQ on staff B. No, a new Home Office location only needs a Ticketing Qualifier to meet the personnel standards C. No, a new Home Office location is only required to have a Manager Qualifier D. No, a new Home Office location is specifically exempted from the personnel standards
Answer: A
AGENT RPT AGREEMENT 9 The Agent decides to install a Satellite Ticket Printer (STP) at a client's office. Which of the following services can be provided by the Agent at the STP location? A. Ticket Delivery only B. Ticket Sales only C. Receiving Payment only D. Both ticket delivery and sales
Answer: A
AGENT RPT AGREEMENT 1 What is the MINIMUM time an agent is required to keep copies of each sales report and supporting documents submitted to the area bank? A. 1 year from the date of submission B. 2 years from the date of submission C. 5 years from the date of submission D. 7 years from the date of submission
Answer: B
AGENT RPT AGREEMENT 10 By the terms of the Agent Reporting Agreement, disputes between the Agent and ARC shall be resolved by the A. Department of Transportation. B. Travel Agent Arbiter. C. Association of Retail Travel Agents. D. American Society of Travel Agents.
Answer: B
AGENT RPT AGREEMENT 12 Unless a carrier grants authority to the contrary, under the terms of the Agent Reporting Agreement, a refund may be issued by an agent A. only if sold by another agency and for which that other agency has issued an ARC traffic document. B. only if sold by that agent and for which that agent has issued an ARC traffic document. C. only if returned by the ticket holder within thirty days of issuance by the agent. D. only if returned by the ticket holder within forty-five days of issuance by the agent.
Answer: B
AGENT RPT AGREEMENT 14 According to the Agent Reporting Agreement, what is the MINIMUM amount that NEW agencies must post as a bond, letter of credit or Cash Security Deposit with ARC? A. $ 10,000 B. $ 20,000 C. $ 70,000 D. $100,000
Answer: B
AGENT RPT AGREEMENT 25 What is the earliest that ARC is allowed to present a draft to the Agent's account for monies owed the carriers based on the sales report submitted by the Agent? A. No earlier than 7 days after the close of the sales period B. No earlier than 5 days after the close of the sales period C. No earlier than 14 days after the close of the sales period D. No earlier than 16 days after the close of the sales period
Answer: B
AGENT RPT AGREEMENT 28 The ARA maintains that the agency needs to keep all supporting documents and records for a period of how many years? A. 1 year B. 2 years C. 3 years D. 7 years
Answer: B
AGENT RPT AGREEMENT 3 What are the MINIMUM staffing requirements for each authorized agency location? A. One part-time employee with 2 years experience in either selling general travel services to the public or supervising a business offering such services. B. One full-time Manager Qualifier C. Two full-time employees with 2 years experience in either selling general travel services to the public or supervising a business offering such services D. One full-time employee with 5 years experience in either selling general travel services to the public or supervising a business offering such services
Answer: B
AGENT RPT AGREEMENT 32 What will happen to the Agent if, after being declared in default pursuant to Section VIII.D of the Agent Reporting Agreement, the Agent refuses to surrender all ARC traffic documents (paper format) and airline identification plates? A. The Agent is subject to the additional operating requirements of Section IX of the Agent Reporting Agreement for a period of 6 months. B. The Agent is subject to the additional operating requirements of Section IX of the Agent Reporting Agreement for a period of 12 months. C. The Agent is subject to the additional operating requirements of Section IX of the Agent Reporting Agreement for a period of 18 months. D. The Agent is subject to the additional operating requirements of Section IX of the Agent Reporting Agreement for a period of 24 months.
Answer: B
AGENT RPT AGREEMENT 39 When may ARC examine the Agent's books and records to determine compliance with the Agent Reporting Agreement? A. ARC has no right to examine the Agent's records. B. ARC may examine the Agent's records upon reasonable notice. C. ARC may examine the Agent's records only upon 7 days notice. D. ARC may examine the Agent's records only upon 14 days notice.
Answer: B
AGENT RPT AGREEMENT 5 An agent is required to do all of the following EXCEPT A. maintain ethical standards of business at all times. B. accept or receive service of summons or any other process on behalf of the carrier or ARC C. identify any sales to itself and/or such other persons under common control with the Agent. D. obtain specific permission of the carrier before using any credit card which is issued in the name of the Agent for the purchase of air transportation for sale or resale to other persons.
Answer: B
AGENT RPT AGREEMENT 56 The Agent Reporting Agreement requires the Agent to do which of the following? A. Submit a weekly sales report accounting for all documents voided. B. Submit a weekly sales report accounting for all documents sold. C. Submit a weekly report stating hours in which the agency was open. D. Submit a weekly report stating hours when ARC Specialist Qualifier was at work.
Answer: B
AGENT RPT AGREEMENT 59 When the Agent's Bond is cancelled, the Agent has days to provide ARC with a proper replacement. A. 15 B. 30 C. 45 D. 60 Answer: B
Answer: B
AGENT RPT AGREEMENT 64 All Agent's must provide an ARC operational: A. contact person B. email address C. department D. home address
Answer: B
AGENT RPT AGREEMENT 66 How do agencies pay shortages? A. By increasing the next report's Authorized Amount by the shortage amount. B. By sending a check and the shortage notice to the address specified on the shortage notice. C. By including the shortage notice with the next weeks adjustments in the Cash Batch. D. By mailing a check and the shortage notice directly to the carrier.
Answer: B
AGENT RPT AGREEMENT 78 Does a Home Office location that applied for inclusion on ARC's Agency List in December 1998 have to employ an ARC Specialist Qualifier (ASQ) at its location? A. Yes, all Home Office locations are required to have an ASQ regardless of inclusion date B. No, the Home Office location is grand-fathered according to the personnel standards C. No, the Home Office location only needs a Manager Qualifier to meet the personnel standards D. No, the Home Office location only needs a Ticketing Qualifier to meet the personnel standards
Answer: B
AGENT RPT AGREEMENT 80 What is the normal submission deadline time for you IAR report in a normal non holiday week? A. Sunday Midnight Eastern Time B. Tuesday Midnight Eastern Time C. Sunday Midnight Local Time D. Tuesday Midnight Local Time
Answer: B
DOCUMENT ORDERING 1 How do you show proof that you received your ARC ticket shipment? A. Sign the Acknowledgement form and mail to ARC. B. Ensure that you sign the UPS signature panel upon delivery of ticket stock. C. Call ARC to advise receipt of ticket shipment. D. Send a conformation email to ARC.
Answer: B
AGENT RPT AGREEMENT 11 A carrier appointment may be terminated as between the Agent and any individual carrier A. for cause only. B. for a material breach of the ARA only. C. at any time by notice in writing from one party to the other. D. at any time as ARC so directs.
Answer: C
AGENT RPT AGREEMENT 16 What is the MAXIMUM allowable time for an Agent to notify ARC of a change in the employment status of its qualifying CAS or ARC Specialist? A. 15 days B. 30 days C. 45 days D. 60 days
Answer: C
AGENT RPT AGREEMENT 20 When is it allowable to report the sale of air transportation as a credit card transaction if the Agent bills, invoices, or receives payment in cash from the customer? A. Only when the credit card is issued in the name of the Agent B. Only when the credit card is issued in the name of any of the Agent's personnel C. Only when the carrier has given specific permission to do so D. Only when ARC has given specific permission to do so
Answer: C
AGENT RPT AGREEMENT 21 Which of the following are covered by the Agent Reporting Agreement? A. Only the home office, but not branch locations B. Only branch locations C. Both home office and branch locations D. Neither home office nor branch locations
Answer: C
AGENT RPT AGREEMENT 23 When and by what means must the Agent inform ARC of its intent to change its ARC designated bank account? A. By fax or overnight delivery at least 24 hours prior to the area bank presenting the weekly draft. B. By fax or overnight delivery at least 48 hours prior to the area bank presenting the weekly draft. C. Notice must be received at least seven (7) days prior to the beginning of the affected sales period D. By certified mail at least 14 days prior to the beginning of the affected sales period
Answer: C
AGENT RPT AGREEMENT 24 All of the following are not acceptable means of delivering an IAR report EXCEPT A. First Class mail postage prepaid B. Express Mail postage prepaid C. Submitting your report from the IAR Homepage D. Personal delivery to the designated area bank
Answer: C
AGENT RPT AGREEMENT 27 The Agent Reporting Agreement allows ARC to charge a compensatory fee for all of the following EXCEPT A. Dishonored check for payment of sales reports B. Unreported and improperly reported sales C. Failure to maintain proper bond or letter of credit D. Missing report for which the Agent does not have evidence of timely dispatch
Answer: C
AGENT RPT AGREEMENT 29 What is the MINIMUM number of checks for weekly sales that the Agent may dishonor and not make immediate reimbursement to ARC before the Agent is subjected to the requirements of Section IX of the Agent Reporting Agreement? A. 1 B. 2 C. 3 D. 4
Answer: C
AGENT RPT AGREEMENT 4 What is an authorized agency required to do when temporarily closing a location? A. Store all ARC traffic documents off-site and send an inventory to ARC . B. Suspend its bond or letter of credit for the duration of the temporary closure. C. File a written request with ARC within ten (10) days of the temporary closure. D. Return all ARC traffic documents together with a complete inventory to ARC
Answer: C
AGENT RPT AGREEMENT 41 Upon termination as between the Agent and ARC, and between the Agent and all carriers jointly, the Agent must do all of the following EXCEPT A. Immediately return all ARC traffic documents (paper format) B. Immediately return all airline identification plates C. Immediately cancel its bond or letter of credit D. Immediately pay all monies due and payable to the carriers
Answer: C
AGENT RPT AGREEMENT 42 By the terms of the Agent Reporting Agreement, a full service agency location MUST A. be a minimum of 1,500 square feet. B. supply a computer for each person on the staff. C. be staffed only by citizens, nationals or aliens authorized employment by the United States government. D. be open a minimum of 40 hours per week.
Answer: C
AGENT RPT AGREEMENT 51 ARC Specialist status can only be obtained by A. providing an affidavit that the agent has read and understands the IAH B. recommendation by two or more carriers C. taking and passing the ARC Specialist exam D. completing an independent study course on travel
Answer: C
AGENT RPT AGREEMENT 53 Which of the following is prohibited by the Agent Reporting Agreement? A. Using ticket stock that was issued to the agency by a carrier. B. Using ticket stock that was issued to the agency by ARC. C. Using ticket stock at the home office that was issued to a branch location. D. Using ticket stock at the home office to issue tickets to the agency's personnel.
Answer: C
AGENT RPT AGREEMENT 55 Which of the following is prohibited by the Agent Reporting Agreement? A. Exchanging tickets issued by your branch office. B. Exchanging paper tickets for electronic tickets. C. Refunding tickets issued by a carrier. D. Refunding tickets issued in an electronic format.
Answer: C
AGENT RPT AGREEMENT 57 According to the Agent Reporting Agreement, which of the following is the Agent required to do? A. Advertise in local media. B. Hire only U.S. citizens C. Maintain ethical standards of business. D. Be affiliated only with ARC-approved organizations.
Answer: C
AGENT RPT AGREEMENT 6 All of the following will result in an Agent being subject to additional operating requirements (i.e., increased bond, letter of credit or Cash Security Deposit, reduced ticket stock, discontinued use of ETDN's) EXCEPT A. two or more dishonored drafts with no immediate payment upon demand within any twelve month period. B. two or more late (i.e., beyond 24 hours after notice to the Agent from ARC) weekly sales reports within any twelve month period. C. three or more credit card chargebacks within any twelve month period, with no immediate reimbursement (i.e., within 96 hours after notice to the Agent) to either ARC or the carrier. D. where the Agent has been declared in default for financial or reporting irregularities and has refused to surrender ARC traffic documents and airline identification plates but such declaration is withdrawn prior to the Agent's termination.
Answer: C
AGENT RPT AGREEMENT 60 The MAXIMUM amount of the Bond, Letter of Credit or Cash Security Deposit that shall be maintained by each Agent shall be . A. $ 10,000 B. $ 20,000 C. $ 70,000 D. $100,000
Answer: C
AGENT RPT AGREEMENT 65 Which of the following may cause ARC to send a Statement of Unreported Sales to an agency? A. ARC sends statements on all documents returned to the Agent that have not been resubmitted B. ARC sends a statement for any ticket numbers generated by the GDS but not on the agency report C. At the request of the carrier when a document has been used but does not appear on the Sales Summary D. At the request of the carrier when a document has not been reported within 10 days of being issued
Answer: C
AGENT RPT AGREEMENT 67 According to the ARA, for which of the following is ARC required to send notification to the agency's surety? A. Debit Memo B. Recall Commission Statement C. Dishonored Draft D. Shortage Notice
Answer: C
AGENT RPT AGREEMENT 69 When placed in Additional Operating Requirements are implemented, ARC will notify both Agent and Carrier: A. 45-days prior to the effective date B. 10-days prior to the effective date C. 30-days prior to the effective date D. 60-days prior to the effective date
Answer: C
AGENT RPT AGREEMENT 79 When may an agent charge a ticket to an agency credit card where the customer has paid in cash? A. Never, the form of payment can not be changed B. Only when the customer specifically requests it C. Only when the carrier specifically authorizes it D. Only when the agency does not maintain cash at the agency
Answer: C
AGENT RPT AGREEMENT 13 According to Agent Reporting Agreement, what types of responsibilities are retained by the home office of an agency? A. No legal and financial responsibility for the administration, staff and maintenance of its branch location(s). B. No legal and financial responsibility for the liability and operational expense of its branch location(s). C. Limited legal and financial responsibility for the administration, staff, liability, maintenance, and operational expense of its branch location(s) D. Full legal and financial responsibility for the administration, staff, liability, maintenance, and operational expense of its branch location(s).
Answer: D
AGENT RPT AGREEMENT 15 As a manager your boss expects you to: A. Reflect and support company goals and objectives B. Reflect and support company policies and procedures C. Communicate the company's needs to employees D. All of the Above
Answer: D
AGENT RPT AGREEMENT 18 Which of the following will make the Agent ineligible for retention on the ARC agency list? A. The Agent's employee is an alien authorized employment in the US and has access to monies from the sale of traffic documents. B. The Agent is a foreign corporation authorized to do business in the jurisdiction in which the location is situated. C. The Agent is a citizen or national of the United States, or an alien authorized employment in the US. D. The Agent's authorized agency location does not have the requisite licenses of the jurisdiction in which located.
Answer: D
AGENT RPT AGREEMENT 19 For which of the following is the Agent authorized to accept or receive service of summons? A. The carrier but not ARC B. ARC but not the carrier C. Both the carrier and ARC D. Neither the carrier nor ARC
Answer: D
AGENT RPT AGREEMENT 2 By the terms of the Agent Reporting Agreement, a full service agency location must be all of the following EXCEPT A. open and freely accessible to the public. B. held out to the public as an office for the sale of air transportation. C. staffed by citizens or nationals of the U.S., or aliens authorized employment in the U.S. D. open a minimum of forty (40) hours per week.
Answer: D
AGENT RPT AGREEMENT 26 When a check drawn by the area bank has been dishonored by the Agent's bank, and the Agent does not immediately provide a certified check or wire funds to cover the dishonored check, ARC will do all of the following EXCEPT A. Prohibit the use of ARC traffic document numbers by system providers for the issuance of ARC traffic documents (electronic format) on behalf of such Agent B. Remove all ARC traffic documents and airline plates from all authorized locations under common control with the Agent C. Notify the system providers to inhibit the transmission of ticketing records for the printing of such onto ARC traffic documents (paper format) by such Agent D. File a petition with the local courts to recover monies owed to ARC on behalf of the carriers for the sales covered by the dishonored draft
Answer: D
AGENT RPT AGREEMENT 30 Managers should: A. Learn to delegate B. Be present C. Advocate for employees when necessary D. All of the Above
Answer: D
AGENT RPT AGREEMENT 31 If a manager is taking on a mentor's role you will help your employee to: A. Set long-term goals and short-term objectives B. Explore new directions to achieve goals C. Find ways to develop and grow D. All of the Above
Answer: D
AGENT RPT AGREEMENT 33 Where may ARC traffic documents (including ARC-issued numbers used in an electronic format) supplied for issuance at a specified place of business covered by the Agent Reporting Agreement be written up? A. At any of the Agent's branch locations, except on-site branches B. At any of the Agent's on-site branches. C. At the Agent's Satellite Ticket Printer locations. D. At the Agent's location to which they were issued.
Answer: D
AGENT RPT AGREEMENT 35 While subject to the additional operating requirements of Section 34 of the Agent Reporting Agreement, the Agent must accomplish all of the following EXCEPT A. Provide a bond or letter of credit or Cash Security Deposit in an amount equal to its net cash remittances for a current 6 week period. B. Discontinue the issuance of ARC traffic documents in an electronic format. C. Surrender all ARC traffic documents (paper format) so that it retains no more than a one month supply at each of its locations. D. Have no instances of dishonored drafts, missing reports, or defaults for a minimum period of 24 months.
Answer: D
AGENT RPT AGREEMENT 36 Which of the following is the Agent allowed to do without specific authority from the ticketing carrier whose ARC traffic document is to be issued? A. Issue an ARC traffic document in exchange for any traffic document previously issued by another agent. B. Issue an ARC traffic document in exchange for any traffic document previously issued by another carrier. C. Issue an ARC traffic document in exchange for any traffic document previously issued by the Agent naming another carrier as the ticketing carrier. D. Issue an ARC traffic document in exchange for any traffic document previously issued by the Agent naming the same carrier as the ticketing carrier.
Answer: D
AGENT RPT AGREEMENT 37 Regarding communication and feedback, managers should: A. Value the importance of listening to their employees B. Have daily interactions with employees C. Establish an open door policy D. All of the above
Answer: D
AGENT RPT AGREEMENT 40 When it appears to ARC that there may be or has been fraudulent conduct on the part of the Agent and that there is a clear and present danger of substantial loss to ARC and/or the carriers, ARC may do all of the following EXCEPT A. Notify the system providers to inhibit the transmission of ticketing records for printing of such onto ARC traffic documents (paper format) by such Agent. B. Prohibit the use of ARC traffic document numbers for the issuance of ARC traffic documents (electronic format) by system provider on behalf of such Agent C. Immediately remove its traffic documents (paper format only) and all airline identification plates from the Agent D. Immediately terminate its agreement with the Agent, and between the Agent and all carriers jointly, and so notify all carriers of such termination
Answer: D
AGENT RPT AGREEMENT 44 According to the Agent Reporting Agreement, which of the following is an Agent NOT permitted to do? A. Send to ARC a weekly sales report accounting for all ARC traffic documents issued during the report period. B. With the consent of the carrier, settle its account with the carrier pursuant to a variable remittance plan. C. Utilize the carrier's traffic document. D. Enter into a variable reporting plan, where the Agent reports to ARC every other week.
Answer: D
AGENT RPT AGREEMENT 45 By the terms of the ARA, the Agent's authorized agency location must have the requisite licenses of the jurisdiction in which it is located. What is considered to be an Authorized Agency location? A. Home Office B. Branch Locations C. Special Event Locations D. All of the Above
Answer: D
AGENT RPT AGREEMENT 46 When management is communicating through writing, they should focus on: A. Their Audience B. The Intent of the Communication C. The Message D. All of the Above
Answer: D
AGENT RPT AGREEMENT 47 Before scheduling a meeting you should: A. Write down what you expect the meeting to accomplish B. Make a list of the people who need to be at the meeting and the contribution you expect each person to make C. Answer the question can you accomplish your outcome without a meeting D. All of the Above
Answer: D
AGENT RPT AGREEMENT 52 Pursuant to the ARA, an agent must comply with: A. instructions provided in the Industry Agents' Handbook B. instructions provided by the carrier C. instructions provided by ARC D. all of the above
Answer: D
AGENT RPT AGREEMENT 58 According to the Agent Reporting Agreement, in which of the following situations is the Agent required to provide ARC with a Personal Guaranty of Payment and Performance? A. When the agency is initially included on the Agency List. B. When the agency has net assets less than $10,000. C. When the agency is located in an area considered by ARC to be "high risk". D. When the Agent is subject to the additional operating requirements of Section 34.
Answer: D
AGENT RPT AGREEMENT 62 During an employee's performance appraisal a manger should: A. Identify areas of accomplishments B. Identify areas for improvements C. Recognize growth and development D. All of the Above
Answer: D
AGENT RPT AGREEMENT 63 The Management Qualifier must be located at: A. the Home Office B. the Branch location C. home D. any where
Answer: D
AGENT RPT AGREEMENT 7 If no air transportation or ancillary service transactions were made during a 7-day period (Monday through Sunday) ARC will A. surrender all traffic documents to ARC. B. provide ARC with a written report explaining why no sales were made during that week. C. increase its bond or letter of credit. D. automatically the Agent's IAR sales report on behalf of the Agent.
Answer: D
AGENT RPT AGREEMENT 70 Additional Operating Requirements are implemented when an agent has: A. two late sales reports B. two dishonored drafts/checks C. two defaults D. All of the above
Answer: D
AGENT RPT AGREEMENT 71 Job performance coaching should include: A. Documenting your discussion B. An Improvement Plan C. Timely Follow-Up D. All of the Above
Answer: D
AGENT RPT AGREEMENT 72 Which of the following will cause an agency to be ineligible for inclusion on the Agency List for a period of one year? A. Failure to hire a ASQ within 4 weeks of ARC approval B. Failure to disclose the true ownership of the agency C. Failure to maintain a net worth of $100,000 D. Failure to be open to the public at least 40 hours
Answer: D
AGENT RPT AGREEMENT 73 According to the Agent Reporting Agreement, which of the following is considered a Section 34 violation? A. Failing to pay a carrier issued debit memo B. Submitting a late sales report due to a malfunction at the system provider C. Storage of ARC traffic documents in an unlocked filing cabinet D. Not providing immediate reimbursement for a dishonored check for the weekly sales report
Answer: D
AGENT RPT AGREEMENT 75 Does refunding a ticket issued by one of your branch offices at your home office indicate to ARC that the Agent is engaging in fraud? A. Yes, because refunds may only be made at the issuing location B. Yes, unless the refund is to a credit card C. No, unless the refund is a cash transaction D. No, refunds can be made by any affiliated location of the Agent's
Answer: D
AGENT RPT AGREEMENT 76 Does issuing non-ARC tickets at your agency indicate to ARC that the Agent is engaging in fraud? A. Yes, because the agency location may only issue tickets delivered to it by ARC B. Yes, because an ARC-accredited agency is specifically prohibited from using non-ARC ticket stock C. Yes, because carrier ticket stock may only be issued by the carrier at one of its locations D. No, because the Agent may issue any ticket stock provided to the Agent by the carrier
Answer: D
AGENT RPT AGREEMENT 8 An ARC Specialist should be aware that all of the following give the appearance that there may be, or has been, fraudulent conduct within an agency EXCEPT A. failure to include in a report all ARC traffic documents issued through the close of the sales report period. B. permitting blank, prevalidated, or partially written ARC traffic documents (paper format), or ARC-issued numbers (electronic format) to be removed from the authorized agency location for issuance elsewhere. C. falsification of reports, traffic documents or other documents. D. issuing ARC traffic documents from the authorized location to which they were assigned.
Answer: D
AGENT RPT AGREEMENT 81 Managers should have daily exposure to the changes taking place in their profession. So they should: A. Enroll in any workshops or classes your company offers B. Maintain active membership in relevant professional organizations C. Maintain any licensure or certification essential to work in your core skill area. D. All of the Above
Answer: D
DOCUMENT ORDERING 15 Which of the following statements regarding ARC Printables Collection Mini Itins is false? A. Mini Itins are easy-to-read, pocket itineraries for your clients' flight, hotel, car, train, and other travel information. B. Mini Itins are accountable traffic documents. C. Mini Itins can be customized by your agency to include your logo. D. Mini Itins can be used to print agent coupons through an ATB printer.
B
DOCUMENT ORDERING 2 What happens if the agency tries to order more ticket stock than the allowable reserve supply A. The agency can lose their accreditation B. ARC online document ordering system will give you an error C. ARC will audit the agency D. ARC will place the agency in default
B
DOCUMENT ORDERING 4 What do you need to access ARC Document Ordering System? A. PIN and Password B. User ID and Password C. PIN D. Password
B
DOCUMENT ORDERING 5 Under what circumstances must the Affidavit for Accountable Traffic Document Destruction/Return be notarized? A. When the Agent returns accountable ticket stock to ARC B. When the Agent destroys accountable ticket stock C. When the Agent returns an incorrect ticket shipment to ARC D. When the Agent uses a box of ticket stock out of sequence
B
DOCUMENT ORDERING 7 When are ATB tickets shipped to the designated host location instead of to the STP physical address? A. Always, because an STP location is not required to comply with any ticket security rules B. Always, because an STP location is not required to have staff on hand to receive the ticket stock C. Never, because an STP location is a fully operational site like all of the Agent's other locations D. Never, because ARC ticket stock is always shipped to the location where it will be issued
B
DOCUMENT ORDERING 10 What should an agency do when it runs out of ARC ticket stock? A. Borrow documents from another agency. B. Make copies of the available documents with ARC approval. C. Place a ticket stock order with ARC. D. Ask ARC for authority to borrow documents.
C
DOCUMENT ORDERING 11 If the agency is a Home Office to several branches, what type of accountable document transfer is allowed? A. Between two branches only B. Between the Home Office and a branch C. No transfer of accountable documents is allowed D. Among all branches
C
DOCUMENT ORDERING 12 What should you do if you use a ticket out of sequence? A. Return the unused, out-of-sequence portion of the box to ARC. B. Destroy the remainder of the box and report the error to ARC. C. Finish the box and return to the proper sequence. D. Stop using these forms and store the unused portion for six months
C
DOCUMENT ORDERING 13 When does an agency have to send ARC a notarized Affidavit for Accountable Documents? A. When ticket stock is transferred to another location B. When ticket stock is shipped back to ARC C. When ticket stock is destroyed D. When ticket stock is lost
C
DOCUMENT ORDERING 14 What procedure should you follow if a box of ticket stock is used out of order? A. Send the partial box back to ARC. B. Take the box out to complete later and go back to the correct box. C. Finish the box and then return to proper sequence. D. Void all remaining tickets in the box.
C
DOCUMENT ORDERING 19 ARC Document Ordering System confirmation screen will display: A. Only your order number B. Sales Reference number only C. The details of your order, Order Number & Sales Reference Number D. Only order details
C
DOCUMENT ORDERING 8 When a ticket shipment arrives at your agency, what are you required to do? A. Place a phone call to ARC's Document Services Department. B. Send an e-mail to ARC's Customer Support Center. C. Provide UPS with a Signature to acknowledge order. D. Sign and fax the Ticket Receipt to ARC.
C
DOCUMENT ORDERING 17 What is the limit on an emergency document order? A. Two different accountable stocks & one non-accountable B. Two different accountable stocks & two non-accountable C. Three different accountable stocks & one non-accountable D. Unlimited provided the 3-month supply limit is not exceeded.
D
DOCUMENT ORDERING 18 How much time should you allow for processing and shipping of a NORMAL online document order? A. 1 Week from the date the requisition is mailed to ARC. B. 1 Week from the date the requisition is received by ARC. C. 2 Weeks from the date the requisition is mailed to ARC. D. 2 Weeks from the date the online order is placed.
D
DOCUMENT ORDERING 3 ARC online document ordering system allows the agent to order A. Accountable Documents B. Non Accountable Documents C. ARC Printable Collection D. All of the Above
D
DOCUMENT ORDERING 6 How many boxes of non-accountable forms can be requested per emergency order? A. 1 B. 2 C. 3 D. Unlimited
D
DOCUMENT ORDERING 9 Which of the following is an accountable document? A. Sales Summary Adjustment Request. B. Agent Automated Deduction. C. Travel Agency Service Fee. D. Prepaid Ticket Advice.
D
