Art
If the wholesale cost of the casket is $1,000 and the funeral director marks caskets up to 100% what is the retail price for that casket: $1000 $2000 $2500 $1100
$2,000
Visible emissions (opacity) is rated on a scale from: 0% to 100% one 32nd of an inch and up. 0ppm to 100ppm. only what the human eye can see.
0% to 100%
which of the following are types of cemeteries? 1- Church Yard 2- cenotaph 3- Family 4-Veteran 5- Memorial Park
1- church yard 3, family, 4, veteran, 5- memorial park
How many holes must be drilled into a casket to prepare it for burial at sea? 20 holes, 2 inch diameter 20 holes, 3 inch diameter 25 holes, 1.5 inch diameter 15 holes, 2 inch diameter
20 holes, 2 inch diameter
Outlaws discrimination is hiring against those who are over forty years: Equal Employment Opportunity Act Equal Pay Act Age discrimination act of 1967 The Over Forty Act
Age discrimination act of 1967
In those States with up-to-date laws on cremation, which of the following is strictly forbidden: Incineration of waste and trash Cremation of more than one body Cremation of animal remains with humans
All of these: incineration of waste and trash , cremation more than one body, cremation of animal remains with humans
An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining which is designed for the encasement of human remains generally for the purpose of cremation is: Alternative container Six Handled Case Ziegler Case Disaster Pouch
Alternative container
An eight-side casket is referred to as: a hinge panel casket an octagon casket a slip-top casket a regular couch casket
An octagon casket
The component part of the throw that hangs down into the body of the casket is the: gimp apron cove roll
Apron
Usually the best way to meet our problems is to: lie about them repress them withdraw attack them directly
Attack them directly
A non-moveable handle consisting of lug only is: bucket permanent bail swing
Bail
The third of kubler-Ross' stages of anticipatory grief is identified as: depression anger bargaining denial
Bargaining
Regulating the activities of an organization: Directing Actuating Both Directing and Actuating Neither Directing or Actuating
Both Directing and Actuating
The quantity of heat required to raise one pound of water one degree Fahrenheit while water is in the liquid state: British Thermal Unit (BTU) Standard Temperature and Pressure (STP) Kilogram (kg) Giga Bite (GB)
British Thermal Unit (BTU)
Strict departmental standards with little or no variation is typical of mobility bureaucratization industrialization urbanization
Bureaucratization
The amount of waste incinerated, usually expressed in pounds per hour, with the characteristics or type of waste stipulated: rate per hour burn rate efficiency rate capacity
Burn rate
The artificial grass, chairs, tent and casket lowering device are generally referred to as: Cemetery set-up equipment Graveyard devices Vault supplies none of these
Cemetery set-up equipment
A sequence of chemical reactions between a fuel and a controlled oxidant, accompanied by the release of heat and production of new molecules like carbon dioxide and water is: combustion reduction explosion inflammation
Combustion
In decision making what term is defined as: "when all group members are in agreement?" syntax semantics consensus connotation
Consensus
Interventions for a highly emotional, temporary state in which individuals, overcome by feelings of anxiety, grief, confusion or pain are unable to act in a realistic, normal manner: crisis counseling empathy emotional counseling focusing
Crisis counseling
Military discharge papers: Form 27-2008 DD 1375 DD 214 Form 40-1330
DD 214
Not necessarily stated but held to be true by most citizens of the United States is the right to a: vault decent final disposition funeral casket
Decent final disposition
That statistical study of human populations with respect to their size, density, distribution, composition, and income: Population Census Actuating Demographics
Demographics
Sometimes seen as a safety valve allowing the anger to be released on an object or person that does not hold as much influence or present a danger to the person who has become angry: guilt empathy fear displaced aggression
Displaced aggression
Any vertical refractory wall supported by arch construction which serves to deflect gasses in a downward direction (sometimes referred to as a curtain wall)?: Damper Down-pass Drop arch Draft wall
Drop arch
The quantity to be purchased with minimizes total cost: Economic order quantity Year end order Truckload discount None of these
Economic Order Quantity (EOQ)
For shipment of remains it is necessary to have one of these to attached the papers to the shipping case: Mass cards Envelopes to contain transportation papers Christian Burial Permits None of these
Envelopes to contain transportation papers
The death of a child would be softened simply by the number of children in a(n): nuclear family patriarchal family matriarchal family extended family
Extended family
Before the rise of funeral directing in the United States, the person or persons in charge of the funeral was the: doctor family undertaker neighbor
Family
Incorrect thoughts that lead us to believe that we have heard the message before are: relative terms faulty assumptions euphemisms semantics
Faulty Assumptions
Provides the family with instructions on what is needed for the arrangement conference: First Call Brochure Christian Burial Permit Death Certificate All of these
First Call Brochure
If the family of a military veteran wants to order an upright head stone for his grave at Mountain View Cemetery, what form must the funeral director and family complete: Form 40-1330 Form 40-0247 Form 27-2008 none of these
Form 40-1330
Which of the following terms refers to making decisions about the services and financial details of a funeral? funeral service chapel service funeral arrangements last call
Funeral arrangements
An intangible assets such as the name of a funeral home: Insurance Expense Goodwill Fair market value
Goodwill
The rim is part of the casket: lid lower body molding bottom panel fixed handles
Lid
The modern day mausoleum is named in memory of _______ who died in 353 BC , and the monument built as his memorial at Halicarnassus included among the seven wonders of the ancient world: Hercules Mausolus Fred Flintsone Methuselah
Mausolus
Using a casket that comes from a source other than the funeral home proving services:: is illegal is subject to a 10% stocking fee must be accepted with no objection is referred to as a tying agreement
Must be accepted with no objection
That portion of the atmosphere supplied to the cremation chamber for combustion, cooling and ventilation is: moisture oxygen CO2 fuel
Oxygen
Insurance that protects a firm against claims that it's products caused bodily injury or property damage to the user: Product liability insurance Aflac Umbrella insurance None of these
Product liability insurance
Mr. Floyd Miller passed away and your funeral home was called to take care of his final disposition. While getting acquainted with the familyyou find out that ever since he was a kid, he wanted to drive a train. He was fascinated by trains as a young boy and had an extensive model train collection. He worked for 30 years for Southern Pacific railroad in Phoenix. When discussing funeral and financial arrangements, what funds may likely to be used to apply to his funeral expenses: Railroad Retirement AARP Social Security Veterans Administration
Railroad retirement
In some states the __ has replaced the brisk transit permit for intrastate disposition: Mass Card Prayer card Report of Death Ambulance Form
Repot of death
The principal government agency concerned with the financing, operation, and management of small businesses: OSHA IRS ADA SBA
SBA
A plan which promotes inducements to potential purchasers of products or services: Sales promotion public relations upgrade change of company logo None of these
Sales promotion
The Jewish term for a seven day mourning period that begins on the day of burial is: Shivah Taharah Sholoshim Yarhzeit
Shivah
Birch is used in casket construction to produce: cherry veneer caskets alternative containers composition board caskets solid wood caskets
Solid wood caskets
The sales agreement between the funeral home an the family for the purchase of merchandise and services: Statement of Goods and Services Selected GPL Invoice Application for Burial Benefits
Statement of goods and services selected
Often if two or more people are involved in an accident where one is killed but other(s) were not, those who remain suffer from a psychological trauma called: yearning suppressed guilt survivor guilt post-loss guilt
Survivor guilt
Which of the following forms behavior illustrates "regression" by an adult: throwing a temper tantrum blaming the other person "turning the other cheek" saying that he did not want the job anyway
Throwing a temper tantrum
The quality of one's voice (angry, happy): shade tint volume tone
Tone
Which of the following does NOT describe the joint/extended family unit? Urban based Large in size may include several generations restricted mobility
Urban based
In the middle of the 17th century, Sir Thomas Browne wrote the earliest known essay in defense of "____" It stressed the advantages of this form of burial: urn burial catacombs church yard cemeteries common (mass) graves
Urn burial
Reasons for making funeral arrangements in advance of need: 1- make personal wishes known to the next of kin 2- decisions can be made with less emotion 3-survivors are relieved of the financial burden in the case of pre- funded contracts 4- reductions of assets for Medicaid eligibility in the case of irrevocable pre -funded contracts
all of these
An example of a transfer container is: a concrete box an air tray a wood box a sectional box
an air tray
Grieving that occurs prior to the actual loss is called: anticipatory grief mourning actual grief bereavement
anticipatory grief
external communication: all communication business communication with customers communication among employees any communication that goes beyond the doors of your business
any communication that goes beyond the doors of your business
Which of the following individuals cannot certify the cause of death of a death certificate? Medical examiner Coroner Chiropractor Justice of the peace
chiropractor
Person-centered counseling is also referred to as: directive counseling client-centered counseling psychiatry situational counseling
client centered counseling
Patterns identifiable in all cultures: Rites rituals cultural universal norms
cultural universal
In the funeral procession, the family car should be placed: directly before the lead car directly before the funeral coach directly after the funeral coach directly after the lead car
directly after the funeral coach
The attention reasonably expected from, and ordinarily exercised by, a person who seeks to satisfy a legal requirement or to discharge an obligation is: due diligence insurance non-breach of contract non-malpractice
due diligence
A record of statements made at the time the applicant first seeks employment: Employment application Employee record Both employee record and employment application Neither of these choices
employment application
The efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is: finance management office management facilities management marketing management
finance management
A stone with an inscription used to mark the grave. May be as simple as the name and dates- John Doe 1927 - 2004:: Lot Holder Gravestone Footstone Lawn crypt
gravestone
Blame directed toward one's self based on real or unreal conditions: mourning grief guilt bereavement
guilt
The traditional location of the preparation of a dead human body for funeralization was originally in ___ in early America: the home the church the funeral home the hospital
home
Which of the following is being used when the funeral director does not remain in the selection room throughout the selection process? conventional presentation direct presentation indirect presentation alternative presentation
indirect presentation
The number of times the average inventory has been sold or used during a period: Inventory turnover human resource turnover Job analysis None of these
inventory turnover
The person to whom the Cemetery Authority has conveyed a right of interment in a number of adjacent cemetery lots: executor lot owner lawyer administrator
lot owner
Which of the following has no time limit for filing the appropriate Veteran's Administration application for benefits: marker plot interment allowance basic burial benefit
marker
A group of potential customers possessing purchasing power and unsatisfied needs: Region Market Demographic None of these
market
A family that is governed by the mother is: matriachal democratic patriarchal egalitarian
matriarchal
The person who usually makes the notification of death to the funeral home is which of the following? the medical examiner a member of the family a member of the local police. the family minister
member of the family
Which of the following terms best describes relocation or travel? urbanization anonymity mobilty industrialization
mobility
A cluster of two or more nuclear families united by a social bond for security, protection and help is: A neo- joint family A modified extended family A pseudo- joint family A nuclear family
modified extended family
An upright memorial, including what used to be called a tombstone, also includes large structures like obelisks, usually made of granite, marble or common stone: megalith ossuary monument plot
monument
The psychological needs of the bereaved family: need to be left alone need to be isolated need their emotional ties to remain with the deceased as before need emotional support
need emotional support
Carl Rogers is most frequently associated with: non-directive counseling directive counseling indirect counseling alternative counseling
non-directive counseling
Though the name is derived from the Greek, meaning "a small point , they are Egyptian. These are the physical representation of rays from the sun streaming the earth: Obelisk Cenotaph Ossuary Megalith
obelisk
Paschal candles are used in the: Protestant faith Mormon faith Roman Catholic faith Orthodox Jewish faith
of the Roman Catholic faith
These can be compared to the industry standards in regard to measuring the possible growth of the business: EOQ's Operating ratios Post closing trial balance None of these
operating ratios
Expenses incurred in the normal operation of a business: Revenue Cash to sales ratios Fixed expenses Overhead
overhead
A strong emotion characterized by sudden and extreme fear: shock guilt panic alarm
panic
The registered right of an inventor to make, use, sell, an invention: Patent Copyright caveat emptor Trademark
patent
In those states that require them, the metal ID disc for cremation must follow the remains through the process (from receiving to incineration to shipping) and must be: placed in the retort on the right hand side near the charging door. commingled with the remains. clamped to the container during the cremation process. put in the collection tray prior to the cremation.
placed in the retort on the right hand side near the charging door
Which of the following is a disadvantage of itemized pricing? results in a more profitable funeral a thorough discussion of all items of service and merchandise a clearer under-standing on the part of the client of all items of service and merchandise possible elimination of certain items of service resulting in loss of overhead recovery
possible elimination of certain items of service resulting in loss of overhead recovery
A ceremonial construction made of wood and fire, designed to reduce a deceased human body to ashes: pyre sarcophagus vault pyramid
pyre
Which of the following terms best describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others : Role taking Self-fulfilling prophecy Self-disclosure Modeling
self-disclosure
A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise: self-esteem self-concept self-help self-fulfilling prophecy
self-fulfilling prophecy
Which of these terms comes from the Latin "sepulcrum" which meant "a burial place?: Sanctuary Sepulchre Septum Cenotaph
sepulchre
A business that provides a service as opposed to a product: Manufacturer Small business Service business All of these
service business
The base molding is a part of a casket: interior shell hardware latching mechanism
shell
The science that deals with the organization of social groups and how they change or stay the same is called: psychology anthropology biology sociology
sociology
A casket constructed of cherry is a: solid wood casket pressed wood casket cloth covered casket corrugated fiberboard casket
solid wood casket
The main purpose of grave liners is to provide: protection of the contents of the grave from grave robbers protection against the elements of the earth support from the earth load extra protection against water
support from the earth load
The final component of Attachment Theory state that: the greater the potential for loss, the more intense the reaction the level of reliance upon the deceased dictates the response there is an inverse relationship between the amount of money in the estate and the level of effort to prevent the death strong emotional attachment to the deceased usually results in chronic grief
the greater the potential for loss, the more intense the reaction
A statement or action designed or perceived to create anxiety in an individual's life: Threat Fear Tort Guilt
threat
A form of credit that is extended by one business to another business to help finance distribution of producer's goods: Trade credit Risk credit Revolving credit None of these
trade credit
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs defines a: shirred interior piping interior crushed interior tufted interior
tufted interior
A metal or concrete enclosure designed to protect the casket is called a / n: urn vault columbarium niche
vault
According to Wolfelt- The ability to be considerate and friendly as demonstrated by both verbal and nonverbal behavior. Empathy Warmth and Caring Zeitgeist Yearning
warmth and caring
