ASAP Exam

You are sending an email to your team that contains instructions for how to place supply orders using the new online system. Which of the following subject lines is most appropriate? a. Important information about ordering b. helpful tips c. Instructions for new online supply ordering system d. Order your own supplies! e. FYI: Supplies

c. Instructions for new online supply ordering system (76)

A superior video editor, a preview utility and a streaming music service are features of which operating system? a. microsoft windows b. android c. mac os d. chrome os

c. mac os

Twenty-first century business leaders must be able to: a. Bring out the best in a diverse workforce b. Minimize change and uncertainty c. Identify the best way to complete work tasks d. Access the greatest amount of information possible e. All the above

a. Bring out the best in a diverse workforce (220)

Former employees represent what kind of security threat? a. Internal b. External c. Partners d. Minimal e. They are not a security threat

b. External (83)

Which service analyzes how a potential customer found your company website? a. B2C b. Google Analytics c. CNET d. Website builder

b. Google Analytics

A quick, introductory statement that helps others get to know who you are is also called a. your personal brand b. an elevator speech c. a personal power statement d. an affirmation e. a sales pitch

b. an elevator speech

A software acquisition model where you pay a monthly subscription fee instead of purchasing the entire product all at once and then download all or parts of the software package is called a. package b. software as a service c. consumption lease d. business-to-business purchase

b. software as a service

You are made aware of a job opportunity that isn't yet advertised to the general public. This is an example of: a. the formal job market b. the informal job market c. the informational job market d. insider trading e. none of the above

b. the informal job market (88)

According to The Platinum Rule, Thinkers and Relators are both: a. open meaning, they are expressive b. guarded, meaning they are reserved and formal c. direct, meaning they are forceful, extroverted and fast-paced d. indirect, meaning they are cautious, introverted and slower-paced e. none of the above

d. indirect, meaning they are cautious, introverted and slower-paced

Which of the following are examples of non-verbal active listening tools? a. probing and paraphrasing b. reflecting and encouraging c. clarifying and mirroring d. nodding and mirroring e. paraphrasing and reflecting

d. nodding and mirroring

Which of the following is a strategy for handling daily email communication by quickly prioritizing it into order of urgency? a. triangulation b. rule of thirds c. 70-20-10 rule d. triage

d. triage

Silently listening to gossip is a. the most effective response b. a way to avoid participation c. a way to keep yourself "in the know" d. viewed by others as implicit agreement and acceptance e. none of the above

d. viewed by others as implicit agreement and acceptance

When posting on any social media tool (including FB, Twitter, etc.), always assume your words and photos: a. Can and will be found by current and future employers, regardless of privacy settings. b. Will be judged by others as a reflection of your character. c. Will remain available online forever. d. May create professional consequences for personal activities. e. All the above

e. All the above (79-80)

Which of the following statements is true regarding the email box? a. it is the actual folder where new email messages are received b. it should be used as a temporary holding place c. it is where unprocessed messages should live d. any message that has already been processed should not live in the inbox. e. all the above statements are true

e. all the above statements are true (139)

The best positive feedback is all of the following except: a. timely and specific b. recognizes effort and behavior c. focused on personal impact d. frequent (but not overly so) e. only offered by management or those in leadership positions

e. only offered by management or those in leadership positions (36)