BA 475 Chapter 11
In the context of group size, which of the following defines subgroups of individuals who often share the same goals, values, and expectations? A) social facilitators B) cliques C) social loafers D) clusters
Cliques
The inefficiencies created by more and more people working together are called A) groupthink. B) social loafing. C) process losses. D) deindividuation.
Deindividuation
In the context of group roles, which of the following is an example of a dysfunctional role? A) dominating B) gatekeeping C) information seeking D) routinization
Dominating
In the context of group size, leaders with a small span of control tend to be more directive, spend less time with individual subordinates, and use more impersonal approaches when influencing followers than do leaders with a large span of control.
False
Leaders with a large span of control tend to display more consideration and use more personal approaches when influencing followers.
False
Research suggests that e-mail and video conferencing are the best forms of communication for virtual teams.
False
Social contact is better satisfied by organizations than by groups.
False
Task-oriented behavior is never adequate for accomplishing long-term objectives.
False
n the Team Leadership Model (TLM), the four process measures of effectiveness are good leverage points for fixing a problem.
False
The sum of the forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called A) group polarization. B) social facilitation. C) group cohesion. D) punctuated equilibrium.
Group cohesion
In the context of group roles, which of the following occurs when someone receives inconsistent signals from several others about expected behavior? A) intersender role conflict B) intrasender role conflict C) role overload D) role ambiguity
Intersender role conflict
A manager makes the following statement to a subordinate: "I need this report back in five minutes, and it better be perfect." Which term best describes this type of role conflict? A) interrole conflict B) intrasender role conflict C) person-role conflict D) intersender role conflict
Intrasender role conflict
In the context of the developmental stages of groups, which of the following is a characteristic of the norming stage? A) clear emergence of a leader B) heightened emotional level C) polite conversation D) status differentiation
Norming
In the context of group cohesion, which of the following occurs when illegal actions are taken by overly zealous and loyal subordinates who believe that what they are doing will please their leaders? A) social loafing B) ollieism C) role conflict D) overbounding
Ollieism
Functional, interdependent roles that are focused on the performance of group tasks are characteristic of which stage of group development? A) forming B) storming C) norming D) performing
Performing
A store manager asks his employee to keep the outdated stocks of a product at the front of the shelf so that they can be sold. However, the employee is unwilling to mislead customers as this deception is inconsistent with the employee's values and beliefs. In this scenario, the employee is most likely to experience A) role overload. B) an intrasender role conflict. C) role ambiguity. D) a person-role conflict.
Person role conflict
At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the ________ that may be impacting their team. A) motivations B) creative skills C) reward systems D) interpersonal behaviors
Rewards systems
Molly, a member of a product development team, is most likely experiencing ________ if she wonders, "Just what am I supposed to be doing?" A) role ambiguity B) role conflict C) role overload D) role insufficiency
Role ambiguity
In the context of the developmental stages of groups, which of the following stages is characterized by intragroup conflict, heightened emotional levels, and status differentiation? A) norming B) storming C) forming D) performing
Storming
In the context of the nature of groups, ________ are the informal rules groups adopt to regulate and regularize group members' behaviors. A) task roles B) norms C) process measures D) clusters
Task roles
In comparing teams and group members, which statement is most likely true? A) Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult. B) Group members have common goals; teams may not have the same degree of consensus about goals. C) Group members often have more differentiated and specialized roles than do team members. D) Task interdependence typically is greater with groups than with teams.
Team members can readily identify who is and who is not on the team, identifying members of a group may be more difficult
Clusters are intact, self-managed teams that strive to achieve their organization's goals.
True
Design is often the most frequently omitted step in teamwork in traditional organizations.
True
In the context of team effectiveness, the individuals composing a team must sometimes not maximize their individual effort. This is referred to as subsystem nonoptimization.
True
