BA321

Who among the following performs the role of publicly taking notes on issues discussed, key decisions made, and action items assigned, using a flip chart or whiteboard?

**INCORRECT** A timekeeper

Which of the following is true of effective delegation? Communication and delegation go hand in hand. Effective delegation begins with an authoritative and autocratic environment. One-way communication is essential for effective delegation. Delegation of work is possible only in the production line approach.

Communication and delegation go hand in hand.

Which of the following is a maintenance-related behavior of a facilitator?

Diagnosing

Which of the following statements is true of procrastination? It gives ample time to review a piece of work for accuracy. It reduces stress between an employee and their coworkers. It avoids alienating coworkers. It is usually associated with avoidance behavior.

It is usually associated with avoidance behavior.

Which of the following is a loss associated with compromise as a conflict management strategy?

Possibility of recurring conflicts

________ takes place when members who are part of a group agree to a more unsafe course of action than any individual would have alone.

Risky shift

According to Schein, which of the following is an example of a maintenance-related behavior monitored by facilitators during team meetings?

Standard setting

Which of the following is an objective of counseling?

To obtain a willingness to change

In the context of conflict management strategies, ________ is critical when the conflicting parties are responsible for implementing the solution to a problem.

collaboration

In the context of the Big Five personality traits, ________ represents the degree to which an individual is dependable, can be counted on, follows through on commitments, and keeps promises.

conscientiousness

An effective feedback is one which is

documentable.

For effective meetings, it is helpful to

establish ground rules for debate.

A Theory X manager

holds the belief that subordinates shirk responsibility.

In ________ cultures, people are valued for their self-motivation and self-interest.

individualistic

Ron, a facilitator, presides over a group meeting. He identifies that the group has lost track of its meeting objective and that he needs to get the group back on track again. Given this scenario, it is ideal for Ron to use the facilitative intervention strategy of

playing dumb.

The coaches at Nanotype Data Processing try to make sure that they constantly show their concern and try to empathize with the employees' needs and problems. Nanotype's coaching sessions would therefore contain the highest levels of ________ behaviors.

supportive

If Garrison, a team member, is monopolizing the conversations while others are nearly silent, the facilitator can opt for using

the round-robin method.

The ________ phase marks the end of the introduction or "rollout" of the new system and starts the permanent implementation of the new system.

transition

Only when Jon was fighting against leukemia did he and his family realize that he could be a strong, highly independent, and an optimistic person. Before this, he was seen as a highly vulnerable individual. This information about Jon that he and the others were unaware of would fall under the ________ in the Johari Window before the incident.

unknown area

In ________ diversity, the importance or significance of someone's difference does not automatically lead to actions or reactions on the part of the individual considering the diversity or difference.

valuing

According to the traditional view of conflict management, conflict is

viewed as a result of dysfunctional managerial behavior and therefore should and could be stopped at the source.

In effective teams, it is ideal for the team leader to

watch for nonverbal cues and changes in the group's dynamics

Alan does not want to lend his car to Linda, his coworker, because he believes that all women are irresponsible drivers. Which of the following barriers to accepting diversity does this scenario illustrate?

Prejudice

Which of the following would most likely be part of an individual's surface-level diversity?

The individual's gender

A team set up by Zendon Inc. to design a new product in the U.S. office space consists of members from the organization's marketing, finance, research and development, planning, and operations. The team derives its strength from diversity and ensures that all relevant points of view are considered. Such a team would best be described as a(n)

cross-functional team

General Mills, a leather manufacturing company, has developed an organizational system for analyzing situational and environmental factors to determine if the organization is meeting its set ethical standards. This process is known as a(n)

ethical audit

Ryan, a marketing manager, needs to decide whether to hire an untrained individual from a well-known family as his new team member or a qualified individual. In this case, Ryan's situation may be attributed to a(n)

ethical dilemma

At association meetings, Remo always makes a point of informing others that he received his law degree from Harvard, giving him a distinctive edge. Remo's belief that his degree and affiliation with Harvard makes him superior to others is an example of ________.

ethnocentrism

According to Hofstede's dimensions of cross-cultural differences, countries that encourage employees to work collaboratively and to be less assertive about their own personal needs are considered to be more

feminine

In ________, individuals agree reluctantly with a group's decision because they are more concerned about maintaining harmony and cohesiveness than critically thinking about problems or alternative approaches.

groupthink

Rachel, as a facilitator, sets norms and tests limits to facilitate a team's self-management in its team meetings. Rachel's behavior is

maintenance-related.

Information overload, time, emotions, and use of slang are considered

potential barriers to communication

In the ________ stage of team development, teams are at a position in which they have worked through their differences, their membership is stable, the task is clear, and eyes are on the prize.

**INCORRECT** norming

A person's low score on the ________ component of the Big Five personality model is closely associated with the fact that they are insecure, anxious, and short-tempered.

*INCORRECT* openness

Stephanie is trying to convince her employer that she is eligible for a maternity leave of 12 weeks as opposed to the 10-week leave that has been granted to her. She claims that the law mandates that companies allow 12 weeks of maternity leave for its employees. According to the ACE Theory, which of the following characteristics of successful persuasion does Stephanie use?

Appropriateness

________ is usually the most appropriate communication style.

Assertive communication

Sarah, a new team member, wants her coworkers to be able to trust her. In this scenario, which of the following practices would help her?

Being consistent and predictable in her work

Which of the following terms best refers to the disposition to avoid an undertaking because of the anticipation of shame and humiliation upon failing? Anticipatory fear Failure to delegate Fear of failure Time famine

Fear of failure

Which of the following statements is true of virtual negotiations? In virtual negotiations, both parties incur huge costs in communicating with each other. In virtual negotiations, parties have the ability to take the time to gather data and think through their responses. In virtual negotiations, there is no scope for retaining or recording what is discussed and agreed. In virtual negotiations, the impact of nonverbal behavior on the negotiating parties is high.

In virtual negotiations, parties have the ability to take the time to gather data and think through their responses.

Which of the following statements is a defining characteristic of a group? It is a collection of people who work together but aren't necessarily working collectively toward the same goal. It has a higher degree of cohesiveness and accomplishment than a team. It is composed of three or more interdependent individuals who consciously work together to achieve a common objective. It becomes a team when members demonstrate a commitment to each other rather than to the end goal.

It is a collection of people who work together but aren't necessarily working collectively toward the same goal.

Which of the following groups would be better able to manage cross-cultural differences?

Managers committed to accepting a diversity of backgrounds and perspectives

________ involves supervising, coordinating, and directing the differences individuals bring to an organization to create an environment that will allow employees to achieve their full potential while ensuring that strategic organizational goals are being effectively met.

Managing diversity

Which of the following statements accurately brings out the disadvantage of using an arbitrator in negotiations? Arbitrators have no legal power to bind both parties in a negotiation to an agreement. Arbitration is less cost-effective and time-effective than litigation. Neither party is involved in generating the solution that the arbitrator provides. Arbitrators have vested interests in the outcome of negotiations.

Neither party is involved in generating the solution that the arbitrator provides.

Anne is perceived as a manager who alienates and discourages others from working with her. As a result, there is a possibility of potentially large-scale conflicts in the future. Which conflict management strategy is being adopted by Anne?

**INCORRECT** Avoidance

Which of the following is true of haptics? It involves sending messages through body movements and gestures. It conveys messages to people based on the layout of the space or room. It involves the use of space in communicating with others. Its use depends on the type of relationship between people.

**INCORRECT** It involves sending messages through body movements and gestures.

Integral Inc. coaches its employees to recognize that conflict is normal and not necessarily bad. This helps them to deal effectively with differing viewpoints and approaches, which can lead to innovation. Which organizational technique for preventing conflict is Integral Inc. using?

Conflict management and negotiation training

Management at Mova Autos Inc. has realized that the company's sales have started to decline due to increasing competition. Management has been working on several alternatives to tackle the problem of low sales. One such alternative includes lowering its car prices by adopting certain cost-cutting techniques. According to Dr. Walter A. Shewhart's problem-solving process, what should be the next step for Mova Autos?

Do

Due to a recessive economy, the management at R&S Systems Inc. has decided to reduce its employees' salaries. This would prevent the company from going to the extent of downsizing its workforce. If the management decides to use questions in the negotiation to help the employees understand the company's viewpoints and needs, which of the following would be most appropriate to say?

Do you feel the management's decision is fair?

Jonna is a sales manager in Stalwart Industries. Her team is showing poor performance consistently. Which of the following methods should Jonna follow to be an effective team leader and to improve the performance of her team?

Enable others to act

Which of the following statements is true about electronic communication? It is effective for sending brief messages quickly to one or more persons. It is accompanied by nonverbal forms of communication. It is effective only when members of a team are working in the same location. It should be the primary medium when the message that needs to be sent is negative.

It is effective for sending brief messages quickly to one or more persons.

Which of the following statements is true about oral communication? It is used when it is important to engage in discussion and come to a consensus with one or more persons. It is the most effective method for communicating precise or complex information. It is a one-way process, and the primary focus is on the speaker. It tends to be the least preferred form of communication for managers.

It is used when it is important to engage in discussion and come to a consensus with one or more persons.

Which of the following statements is true of eustress? It causes time famine. It presents opportunity for personal growth. It has debilitating effects. It is the result of internal stress factors and not external stress factors.

It presents opportunity for personal growth.

Identify a true statement about empowerment. It reinforces member participation and growth, and a more open, honest environment. It increases operational costs by incorporating many layers of management, staff, quality control, and checking operations. It increases turnover and adversely affects the retention rate. It is most appropriate for tall organizations with more levels of management and more resources than flat organizations.

It reinforces member participation and growth, and a more open, honest environment.

Jacob and Gareth are new employees in an information technology (IT) firm. Gareth is outgoing and likes to assert his authority over others. Jacob is shy and hardly socializes with his peers. Both Gareth and Jacob are punctual and hardworking. In the context of the Big Five personality traits, which of the following statements is true about this scenario?

Jacob is an introvert.

Which of the following is not an effective way of increasing self-awareness?

Keeping your thoughts and feelings to yourself, without sharing them with others

Which of the following statements is true of leaders? Leadership is limited to the person with the title of the leader. Leaders move beyond the basic tasks of the day by creating a vision. The power of leadership is merely designated by a formal power base designated to leaders. The terms "manager" and "leader" can be used interchangeably.

Leaders move beyond the basic tasks of the day by creating a vision.

Nancy is aware that her morale suffers when she is working in a large group. This is mainly because she is not confident sharing her opinions with others or opposing their ideas. She realizes that to be able to perform better she should tactfully communicate with her team members. Which of the following components of behavior is Nancy primarily aware of in this situation?

Modes of interacting

In ________, a person becomes overwhelmed by the multiple options available and never proceeds to selecting one.

analysis paralysis

You are the facilitator of a meeting. One of the attendees is a silent member. To get her involved in the discussion, it is best to

ask her opinion and give positive verbal and nonverbal reinforcement.

________ refers to efforts taken to change perceptions and behavior when external and internal demands exceed personal resources.

Stress management

The residents of Yellowvard Avenue are collectively working to negotiate with a construction company to reduce the noise, mess, and traffic that have increased as a result of a building project in the neighborhood. Which of the following types of negotiation does this best illustrate?

Team-based negotiation

Which of the following is not true regarding communication? The sending of a message from source to receiver constitutes one-way communication. Two-way communication guarantees agreement and ensures understanding. Feedback is an essential component for two-way communication. Feedback allows the receiver to clarify and confirm the sender's message.

Two-way communication guarantees agreement and ensures understanding.

Which of the following statements is true about countries where power distance is high?

Organizations are characterized by paternalistic management.

Richard, the manager of a bank, has called a meeting to notify the employees about the bank's new incentive system. This meeting has been called to

disseminate information

Andrea is under pressure to complete her projects on time. She loses her enthusiasm to work, and her productivity falls. Eventually, her job affects her mental well-being. In this scenario, Andrea is experiencing

distress

Theory Y managers are more likely to ________ than Theory X managers.

empower their employees

Modifying Maslow's theory, Clayton Alderfer tried to simplify the needs into three categories

existence, relatedness, and growth.

In the Big Five personality model, ________ assesses the degree to which you are social or antisocial, outgoing or shy, assertive or passive, active or inactive, and talkative or quiet.

extroversion

As a manager, Tim has realized that active listening is important because it

invites others to listen to him and results in reciprocation

When Team Sporting Goods was working through its process change, it provided employees with information regarding the changes that would result from implementing empowerment. This action generated and demonstrated organizational support. These actions are associated with the ________ stage of implementing empowerment.

preparation

During implementation of empowerment, setting the stage for generating and demonstrating organizational support is referred to as

preparation.

Steve has the tendency to postpone his work and is least stressed about meeting deadlines. As a result, it becomes problematic for his team to complete a project on time. Steve best exemplifies a(n) ________.

procrastinator

Since a meeting involves more than one person, it

raises the potential for ineffectiveness and inefficiency.

Two research teams at BioSure Pharmaceutical Inc. are in a conflict over the company's scarce resources. Both teams share the same lab, tools, and sometimes even the personnel. The company's finances are also proportionately distributed among the two teams. Due to some delay in one team's work, both teams have been called for a mutual negotiation. In order to make the negotiation effective, the research teams should

remain objective and avoid personalizing issues

In the wrap-up stage of a meeting, the team leader

reviews decisions made and summarizes the key points discussed.

________ are leaders who focus their energy on helping others improve their performance and achieve goals.

Coaches

________ refers to the tension that exists when individuals' beliefs do not align with their behaviors.

Cognitive dissonance

Which of the following is an example of a nondirective approach to facilitating the counseling process?

Listening and supporting

Which of the following is most likely to be included under initiating behaviors as opposed to supportive behaviors?

Providing feedback and analysis of issues and concerns

When coaching an employee on career advancement, Pam made statements that offered help, resources, and links to other people and information. Which supportive behavior did Pam use?

Tangible

Jane belongs to a 15-member team. She approaches Matt and tells him at length about a problem concerning one of her team members. She seeks his opinion on the matter and wants him to help her out. Which type of problem person does Jane best exemplify?

The Advice Seeker

Which of the following problem people is most likely to inhibit creativity, causing others to feel inadequate?

The Know-It-All

The management of a company has introduced a new performance incentive scheme for its employees. Anticipating that the employees may raise objections to the change, the management calls for a meeting. In the meeting, the management highlights some of the benefits of the new incentive scheme, such as how the opportunity to earn more will enable them to spend more. Which of the following persuasion tactics is the company using?

The company is creating a frame for common ground to convince the employees to accept the changes.

When looking at the quality analysis report, Calvin sees that the product defect rate is 25% higher than acceptable standards. From which of the following sources does Calvin receive feedback?

The task itself

Which of the following statements is true of low self-monitors?

They are not at all interested in what others think.

Which of the following statements is true about negative conflicts?

They decrease innovation and creativity.

Most managers believe they should act and behave in a way that conforms to the expectations of their peers and organization while meeting the expectations of society as expressed by law. According to Kohlberg, these managers are at the ________ level of moral development.

conventional

Many organizations have ________ to assist with personal and health problems ranging from mental illness, substance abuse, day care, and family issues to physical health issues and financial planning.

employee assistance and wellness programs

The two methods that primarily facilitate the counseling process are the severity of the problem being addressed in the session and

the manager's comfort and ability with counseling.

Which of the following conflict management strategies involves energy, commitment, and excellent skills in communication, problem-solving, and negotiation?

Collaboration strategy

Which of the following is a successful strategy for managing organizational diversity effectively?

Communicate diversity goals clearly to employees.

Which of the following is required for successful collaborative decision-making?

Considering yourself and the persons involved as one unit

________ is best described as a process by which several possibilities are considered and prioritized, resulting in a clear choice of one option over others.

Decision-making

Which of the following stress management strategies primarily involves engaging our ability to recall a special place or memory and invite the same positive feelings or sensations to return?

Guided imagery

Lana, while listening to Ryan, is taking in the information presented to her. However, she is not making an attempt to process the information or enhance the messages sent by Ryan. Which form of listening is Lana adopting in the given scenario?

Passive listening

Ron's goal is to run the local marathon next year, even though he only jogs briefly around his neighborhood. His first attempt to run 10 miles was a failure as he was only able to complete 5 miles. Which of the following key behaviors for effective goal setting is Ron lacking?

Starting small

Sylvie is a facilitator. She is objective and refrains from sharing her own ideas and opinions on any issue. Which facilitative prevention strategy does Sylvie exhibit?

Staying out of content

Which of the following problems would a team most likely face if one of its team members were an overachiever?

The person may monopolize in a genuine effort to be helpful.

Which conflict management strategy is high on cooperativeness and low on assertiveness?

Accommodation

Which of the following conflict management strategies is appropriate when the issue in discussion is not that important to an individual or when harmony is of greater importance to them than "winning" on the issue?

Accommodation strategy

Clara and Nathan have planned to merge their companies. They have met to put forth their respective proposals and the rationale behind the proposals. Also, both Clara and Nathan have made their interests and expectations from the merger obvious to each other. Which of the following stages of negotiation are Clara and Nathan in at present?

Clarification and justification

Shenaz remains calm with her customers who are intolerant and rude toward her. She always has a positive attitude and is able to quickly find solutions to her customers' issues. In the context of the Big Five personality traits, which of the following statements is most likely true about Shenaz?

Shenaz is emotionally stable.

Which of the following is a defining characteristic of process improvement teams? They are permanent and are retained even after the process being studied has been changed to the satisfaction of the management. They operate across time, space, and organizational boundaries using means other than face-to-face meetings. They consist of groups of employees who are responsible for a complete, self-contained package of responsibilities that relate to a final product. They focus on specific methods, operations, or procedures and are assembled with the specific goal of enhancing a particular component being studied.

They focus on specific methods, operations, or procedures and are assembled with the specific goal of enhancing a particular component being studied.

Which of the following is a primary function of a conciliator in a negotiation? To act as a spokesperson and advisor for any one of the negotiating parties To legally bind both parties to an agreement that an arbitrator drafts To influence the decisions of one party in favor of the other party To ensure that a steady flow of accurate information exists between the negotiating parties

To ensure that a steady flow of accurate information exists between the negotiating parties

Which of the following statements is true of nonverbal messages? Emails and text messages are examples of nonverbal communication. Nonverbal messages do not contradict verbal messages. Nonverbal messages primarily convey ideas rather than feelings. Trust improves when your nonverbal and verbal communication are in alignment.

Trust improves when your nonverbal and verbal communication are in alignment.

Not all conflicts are manageable or worth the effort needed to resolve them. Sometimes the situation worsens because too much attention is paid to issues that are better left ignored. In order to manage conflict in such cases, it is ideal to

decide whether to engage in the conflict in the first place.

Wood Tales Inc., a furniture company, was facing declining sales. In a brainstorming session, the company's product development team was asked to think about how a chair would be used from the perspective of 4-year-olds. After several creative ideas, the team came up with the idea that a chair could be used as a ladder, a table, or a shoe rack if it could be dismantled and rearranged. Hence, the company was able to commercialize its multipurpose chair. This method of seeking novel alternatives to a problem is referred to as ________.

divergent thinking

When a message needs to be sent, a communicator ________ the message according to their own perceptions, experiences, and abilities.

encodes

The primary role of a team leader or team member in the forming stage of team development is to

encourage the group to establish its mission and purpose

In the performing stage of team development, the role of a team member or team leader involves

encouraging members to provide support to and serve as resources for each other