BA350 exam 1

OB researchers cannot offer reasonably accurate explanations of human behavior since people act very differently in similar situations.

false

Organizational Behavior principles are consistent between networked and non-networked organizations.

false

Organizational behavior is essentially the study of "people skills".

false

Many employees of global firms are "on call" 24 hours a day for all of the following reasons except ________. A) they are able to create and structure their own roles with flexible work schedules B) they need to consult with colleagues or customers eight or ten time zones away C) they can now do their work at home or other non-office locations D) they are being asked to put in longer hours by their organizations E) they are facing increasing demands of globalization and competition

A) they are able to create and structure their own roles with flexible work schedules

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based

D) systematic

Organizational behavior is a field of study that helps in measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. It has made important contributions to the study of group behavior, power, and conflict. true or false

FALSE

Behavior is generally unpredictable, and the systematic study of behavior is a means to making reasonably accurate predictions.

false

OB draws from several research-based theories about how people behave in organizations and contains several straightforward cause-and-effect relationships.

false

) Determining the ethically correct way to behave is especially difficult in a global economy because different cultures have different perspectives on certain ethical issues.

true

) Which one of the following is not an example of globalization? A) After years of lackluster performance, Boeing realized it needed to change its business model. B) McDonald's sells hamburgers in more than 100 countries in six continents. C) All major automobile makers now manufacture cars outside their borders. D) At Finland-based phone maker Nokia's renowned research center in Helsinki, non-Finns now outnumber Finns. E) ExxonMobil, a so-called United States company, reported that less than six percent of their 2011 earnings were from gas and products sales in the United States.

A) After years of lackluster performance, Boeing realized it needed to change its business model.

Which of the following is not an example of an ethical dilemma? A) Do I allow some employees to work from home, and not others? B) Do I offer a bribe to land a contract? C) Do I write a check on a closed account? D) Do I fire an employee to avoid paying her a big bonus? E) Do I fire a whistle blower for exposing the company's wrongdoing?

A) Do I allow some employees to work from home, and not others?

) The subject of organizational culture has been most influenced by which behavioral science discipline? A) anthropology B) psychology C) social psychology D) political science E) corporate strategy

A) anthropology

37) Myriam is analyzing the gender roles of men and women in management in the United States and comparing them to the gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB. A) anthropology B) psychology C) archaeology D) political science E) corporate strategy

A) anthropology

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations. A) anthropology B) corporate strategy C) political science D) operations research E) psycholinguistics

A) anthropology

Which of the following is not an example of people who can work from home or other non-office locations? A) assembly line workers B) systems analysts C) technical writers D) medical transcribers E) book and media editors

A) assembly line workers

76) Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures? A) by adapting his management style to their differences B) by keeping a straightforward and open communication style C) by using his own motivations to guide others D) by treating everyone uniformly, regardless of their background E) by guiding them to adapt to his management style

A) by adapting his management style to their differences

Given the climate of "temporariness" in modern organizations, employees must ________. A) continually update their knowledge and skills B) be prepared to stay in the same position for longer periods of time C) have closer connections with their peers D) foster friendship within the work environment E) limit their mobility if they hope to compete

A) continually update their knowledge and skills

An ethically healthy climate ________. A) exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors B) is non-existent in businesses C) seldom allows employees to do their work productively D) cannot be created by managers, but must be dictated by the organization's mission E) interferes with the actual performance of the organization

A) exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors

Organizations need to ensure that hiring and employment policies create equal access and opportunities to individuals, regardless of ________. A) gender B) experience C) educational qualification D) computer skills E) technical know-how

A) gender

"Big data" has been recently applied to making effective decisions and ________. A) managing human resources B) creation of surveys C) decreasing online sales D) marketing campaigns E) none of the above

A) managing human resources

The science of ________ was developed by applying general concepts to a particular situation, person, or group. A) organizational behavior B) anthropology C) psychology D) sociology E) social psychology

A) organizational behavior

According to Robbins and Judge, organizational behavior can be analyzed on all of the following levels except ________. A) outcome B) group C) organizational D) individual E) none of the above

A) outcome

The blurring of the line between work and non-work time has created ________. A) personal conflicts B) a more stable workforce C) higher pay scales for more hours worked D) dual career households E) greater job satisfaction

A) personal conflicts

Organizational behavior is constructed from all of the following disciplines except ________. A) physics B) psychology C) anthropology D) sociology E) social psychology

A) physics

The use of temporary work groups and employee rotation has reduced the ________ of working in a specific group, as well as the security attached to it. A) predictability B) spontaneity C) autonomy D) morale E) satisfaction

A) predictability

The difference between good and bad management can be the difference between ________ and ________. A) profit; loss B) employment; success C) development; deterioration D) collaboration; noncooperation E) productivity; unproductivity

A) profit; loss

Austin is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________. A) psychology B) anthropology C) political science D) social psychology E) archaeology

A) psychology

Which of the following is not an action characteristic of an organization in flux? A) replacing temporary workers with permanent ones B) reorganizing divisions C) downsizing operations D) subcontracting noncritical services and operations to other organizations E) selling off poorly performing divisions

A) replacing temporary workers with permanent ones

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. You should expect that the faculty member from ________ will probably contribute information about large-scale group behavior. A) sociology B) psychology C) social psychology D) anthropology E) industrial engineering

A) sociology

The common characteristic of service jobs is that they require ________. A) substantial interaction with an organization's customers B) low pay C) a focus on productivity D) little job knowledge E) little technical competence

A) substantial interaction with an organization's customers

Over the last three decades, business school curricula has focused more on the technical aspects of management such as economics, accounting, finance, and quantitative techniques, and less on subjects related to human behavior and people skills true or false

Answer: FALSE

________ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. A) Globalization B) Workforce diversity C) Affirmative action D) Organizational culture E) Operational homogeneity

B) Workforce diversity

11) Which of the following explains the usefulness of the systematic approach to the study of organizational behavior? A) Human behavior does not vary a great deal between individuals and situations. B) Human behavior is not random. C) Human behavior is not consistent. D) Human behavior is rarely predictable. E) Human behavior is often not sensible.

B) Human behavior is not random.

) ________ is a science that seeks to measure, explain, and sometimes change the behavior of humans and other animals. A) Psychiatry B) Psychology C) Sociology D) Political science E) Organizational behavior

B) Psychology

) ________ focuses on the study of people in relation to their social environment. A) Psychology B) Sociology C) Corporate strategy D) Political science E) Operations management

B) Sociology

Which of the following statements best describes contingency variables? A) They are scientific factors based on universal truths. B) They are factors that moderate the relationship between two or more events or situations. C) There is general consensus among OB researchers that they can be controlled. D) They are the cause-and-effect principles that tend to apply to all situations that have been discovered. E) They are simple and universal principles that explain organizational behavior.

B) They are factors that moderate the relationship between two or more events or situations.

) Whereas ________ focuses on differences among people from different countries, ________ addresses differences among people within given countries. A) workforce diversity; globalization B) globalization; workforce diversity C) culture; diversity D) culturalization; workforce diversity E) psychology; social psychology

B) globalization; workforce diversity

OB concepts must reflect contingency conditions for all of the following reasons except ________. A) human beings are complex B) our predictions and assumptions are almost accurate all the time C) one person's behavior changes in different situations D) we are limited in our ability to make sweeping generalizations E) two people often act very differently in the same situation

B) our predictions and assumptions are almost accurate all the time

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation? A) sociology B) psychology C) anthropology D) political science E) industrial engineering

B) psychology

) Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of culture E) the level of interacting groups

B) the level of the individual

) As managers oversee the movement of jobs to countries with low-cost labor, ________. A) they tend to ignore the home country needs B) they must deal with strong criticism from labor groups C) they manage less diverse workforces D) they avoid markets like China and other developing nations E) they work themselves out of a job

B) they must deal with strong criticism from labor groups

There is a connection between companies which have ________ and the incorporation of organizational behavior principles. A) high turnover rates B) specialized technical processes C) superior financial performance D) long-lasting CEO's E) all of the above

C) superior financial performance

9) In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion? A) common sense B) direct observation C) systematic study D) speculation E) organizational theory

C) systematic study

3) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global

C) technical

Which of the following would not be considered a service employee? A) Fast food counter worker B) Sales clerk C) Police officer D) Automobile repair technician E) Financial planner

C) Police officer

Which of the following problems would an OB study be least likely to focus on? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover among volunteer workers at a non-profit organization

C) a decrease in sales due to growing foreign competition

Raul is a financial analyst who oversees the daily financial expenditures for a major big box retailer. On a typical day, Raul does not interact with other employees and only meets with his team on Monday afternoons; however, he typically has to run a report at 7:30 am and then a final report at 7:30 pm. Raul and his wife Emily have a 6 month old son and Emily will soon be returning to work thus requiring the couple to engage childcare. To enhance Raul's well-being at work, his manager could ________. A) reassign Raul to a position which requires less time B) allow Raul to completely work from home C) allow Raul to work from home four days a week D) fire Raul E) None of these ideas would enhance Raul's well-being.

C) allow Raul to work from home four days a week

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________. A) by offering seminars, workshops, and other training programs to try to improve ethical behaviors B) by writing and distributing codes of ethics to guide employees through ethical dilemmas C) by hiring people who can identify unethical employees and take action against them D) by providing in-house advisors who can be contacted for assistance in dealing with ethical issues E) by creating protection mechanisms for employees who reveal internal unethical practices

C) by hiring people who can identify unethical employees and take action against them

Situations where an individual is required to define right and wrong conduct are termed ________. A) diversity issues B) human resource problems C) ethical dilemmas D) organizational complexities E) social puzzles

C) ethical dilemmas

Which behavioral science discipline is most focused on understanding individual behavior? A) sociology B) social psychology C) psychology D) anthropology E) organizational behavior

C) psychology

4) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits

C) to expand organizations' consulting needs

________ blends concepts from psychology and sociology and focuses on the influence people have on one another. A) Corporate strategy B) Anthropology C) Political science D) Social psychology E) Archaeology

D) Social psychology

Jude is a social psychologist. He is working on a concept in social psychology, which is a major study area, and learning how to implement it and how to reduce barriers to its acceptance. Jude is studying the concept of ________. A) culture B) ethics C) power D) change E) fatigue

D) change

Munwar and Jackson both work as logistics supervisors at a successful restaurant management company. Recently, the manager for District G retired and both Munwar and Jackson have been approached about filling the position. While Munwar was excited about the possible promotion, Jackson was not interested in the position because it would require relocation and travel as well as the supervision of over 200 employees. Jackson's behavior can be explained by ________. A) sociology B) big data C) organizational behavior D) contingency variables E) interpersonal skills

D) contingency variables

52) Which of the following has not contributed to blurring the lines between employees' work life and personal life? A) the creation of global organizations B) communication technology allowing employees to work any time and from any place C) organizations asking employees to put in longer hours D) creation of flexible teams E) the increase in dual career households

D) creation of flexible teams

12) Basing managerial decisions on the best available scientific support is called ________. A) intuition B) organizational process C) organizational behavior D) evidence-based management E) conceptual management

D) evidence-based management

) Which of the following is not considered a key quality of an employee in a customer-responsive culture? A) friendly and courteous B) accessible C) knowledgeable D) good computer skills E) willing to do what's necessary to please the customer

D) good computer skills

Employees today are ________. A) expressing increased confidence in management B) expressing increased trust in management C) increasingly certain about what constitutes appropriate ethical behavior D) increasingly uncertain about what constitutes appropriate ethical behavior E) less likely to engage in unethical practices

D) increasingly uncertain about what constitutes appropriate ethical behavior

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must ________. A) focus on the reliability and validity of research data B) attempt to establish cause-and-effect relationships C) be consistently applicable across a wide range of situations D) reflect situational, or contingency, conditions E) avoid assumptions

D) reflect situational, or contingency, conditions

2) Which of the following is not a core topic of organizational behavior? A) motivation B) attitude development C) conflict D) resource allocation E) work design

D) resource allocation

Group behavior, power, and conflict are central areas of study for ________. A) archaeologists B) philanthropists C) anthropologists D) social psychologists E) operations analysts

D) social psychologists

Workforce diversity means that organizations are becoming more heterogeneous in terms of all of the following except ________. A) age B) gender C) domestic partners D) socio-economic status E) religion

D) socio-economic status

10) Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________. A) the casual approach is nonsensical, and should be avoided as much as possible B) the systematic approach and the casual approach are one and the same C) laboratory experiments on human behavior often result in unreliable findings D) the casual or common sense approach to reading others can often lead to erroneous predictions E) behavior is unpredictable, hence there is no accurate way to analyze it

D) the casual or common sense approach to reading others can often lead to erroneous predictions

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication? A) the psychologist B) the anthropologist C) the political scientist D) the social psychologist E) the industrial engineer

D) the social psychologist

) ________ is an effect of increasing globalization. A) More expensive consumer goods B) An increase in manufacturing jobs in developed nations C) An ever increasingly homogeneous workforce D) Shared economic values among all cultures E) Jobs moving to nations with low-cost labor

E) Jobs moving to nations with low-cost labor

) ________ allow(s) people to communicate and work together even though they may be thousands of miles apart. A) Flexible cubicles B) Stratified work environments C) Decentralized communication D) Evidence-based management E) Networked organizations

E) Networked organizations

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations. A) Leadership B) Organizational strategy C) Performance management D) Employee relations E) Organizational behavior

E) Organizational behavior

Which of the following statements is not true about work force diversity? A) Disability is a category of workforce diversity. B) Managing workforce diversity presents many challenges. C) Workforce diversity focuses on differences within a country. D) Sexual orientation is a part of workforce diversity. E) Workforce diversity is a concern only in the United States.

E) Workforce diversity is a concern only in the United States.

Raymond is completing a study on discrimination in which he has noted that saleswomen who wear skirt suits make more sales than saleswomen who only wear pant suits. However, Raymond determined that his findings only pertained to those industries in which the purchasing decision maker is traditionally masculine. For example, the sales results were the same for all women selling to medical office managers, a female dominated field. Raymond used ________ variables to more accurately explain his results. A) global B) general C) dependent D) non-reactive E) contingency

E) contingency

7) Which of the following is not a topic or concern related to OB? A) turnover B) leader behavior C) productivity D) management E) family behavior

E) family behavior

Which of the following factors makes it imperative that organizations be fast and flexible? A) workforce diversity B) corporate excess C) truncated capacity D) advances in corporate strategy E) globalization

E) globalization

1) What are the three primary determinants of behavior in organizations? A) profit structure, organizational complexity, and job satisfaction B) individuals, profit structure, and job satisfaction C) individuals, groups, and job satisfaction D) groups, structure, and profit structure E) individuals, groups, and structure

E) individuals, groups, and structure

Which of the following is the major challenge to managers in a fully networked organization? A) eliminating the need for paper communication by relying entirely on e-mail, file transfers, and the like B) retaining team members who can easily move to another employer when demand for their services changes C) managing contract and temporary workers D) maintaining a "virtual office" through the use of computers, interoffice networks, and the Internet E) managing people who work together but are geographically separated

E) managing people who work together but are geographically separated

35) Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure? A) psychology B) operations management C) corporate strategy D) political science E) sociology

E) sociology

) Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on ________. A) intuition or "gut feeling" B) organizational behavioral studies C) subjective assessments D) preconceived notions E) systematic study

E) systematic study

Which of the following was the most significant change in the United States labor force during the last half of the twentieth century? A) substantial decreases in the number of workers who are under 55 B) increases in the percentage of United States citizens of Hispanic origin C) the increasing number of African-Americans at all levels within the workforce D) the steady increase in the percentage of employed males E) the rapid increase in the number of female workers

E) the rapid increase in the number of female workers

Social psychology is an area within psychology, blending concepts from both psychology and socialism.

false

The common characteristic of manufacturing jobs is that they require substantial interaction with an organization's customers.

false

What psychology is to the group, sociology is to the individual.

false

Workforce diversity is a topic dealing with how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.

false

) In good economic conditions, understanding how to reward, satisfy, and retain employees is at a premium, however, in bad times, issues like stress, decision making, and coping come to the fore.

true

Anthropology has helped us understand differences in values and attitudes between people in different countries.

true

As the world has become more global, managers have to become capable of working with people from different cultures.

true

Balancing work and life demands now surpasses job security as an employee priority.

true

Today's managers and employees must learn to cope with temporariness, flexibility, spontaneity, and unpredictability.

true

Conflict and power have been major topics of concern for social psychologists.

true

Ethical dilemmas are situations in which employees are required to identify right and wrong conduct.

true

Intuition comes from "gut feelings" about the state of some phenomenon of interest.

true

There's an increasing blurring between the work and nonwork time.

true