BCIS 3610
When an organization hires another firm in another country to perform a specific function on its behalf, it is known as offshoring. a) True b) False
a) True
The members of an organization who are most likely to contribute to organizational learning are _________. a) all of these b) mid-level managers c) executives d) hourly employees
a) all of these
Which of the following is NOT one of the four main components in Leavitt's Diamond? a) systems b) tasks c) people d) technology
a) systems
Which of the following statements is NOT true about a mainframe computer? a. A single computer with a single user is typical of a mainframe computer. b. A mainframe computer provides the computing and storage capacity to meet massive data processing requirements. c. A mainframe computer offers users high performance and excellent system availability
a. A single computer with a single user is typical of a mainframe computer.
Which of the following, (1) money deposited in a bank account, (2) student recording her answer to a question in an online test, (3) customer adding an item to the online shopping cart, are considered transactions in an information system? a. All of them b. 1 and 3 only c. 1 only d. None of them
a. All of them
Natural language processing involves the computer interacting in natural languages - like spoken English. a. True b. False
a. True
One of the primary advantages of a relational database is that it allows tables to be linked to reduce data redundancy and allow data to be organized more logically. a. True b. False
a. True
Organizations invest heavily in information systems to improve customer service. a. True b. False
a. True
Secondary storage can store large amounts of data, instructions, and information more permanently than allowed with main memory. a. True b. False
a. True
Since the 1950s, computers have been used to perform common business applications. a. True b. False
a. True
Software as a Service (SaaS) allows businesses to subscribe to Web-delivered business application software by paying a monthly service charge or a per use fee. a. True b. False
a. True
Software that allows an individual to create a to-do list, take notes, and organize tasks in a database would be classified as having a personal sphere of influence. a. True b. False
a. True
Some of the key factors in database design are content, access, structure, archiving, and security. a. True b. False
a. True
_____ encompasses all the activities required to get the right product into the right consumer's hands in the right quantity at the right time and at the right cost, from acquisition of raw materials through customer delivery. (A) Supply chain management (B) Value chain management (C) Inventory management (D) Customer management
(A) Supply chain management
Opportunities in information systems are available to people from different parts of the world. (A) True (B) False
(A) True
In most large organizations, the IS department is divided into the following functions __________. (A) operations and development (B) operations, development, and support (C) operations and support (D) systems, operations, and development
(B) operations, development, and support
An embedded system is a computer system that is implanted in and dedicated to the control of another device. a. True b. False
a. True
An example of a common hardware function performed by the operating system is presenting information on a monitor or printer. a. True b. False
a. True
An example of the concept of feedback is a factory information system that is programmed to alert the manager if there is any decrease in productivity so the manager can take corrective steps to improve productivity. a. True b. False
a. True
Depending on the brand of tablet you purchase, you may be able to enter data by typing on a keyboard, writing on the screen with a stylus, or speaking into the tablet's microphone. a. True b. False
a. True
Each central processing unit (CPU) produces a series of electronic pulses at a predetermined rate, called the clock speed, which affects machine cycle time. a. True b. False
a. True
Electronic business (e-business) goes beyond e-commerce and e-procurement by using information systems and the Internet to perform business-related tasks and functions. a. True b. False
a. True
For each data item, a data dictionary usually contains information such as the name of the data item, the range of values that can be used, and the amount of storage needed for the item. a. True b. False
a. True
If "color" is an attribute, then "green" is a data item. a. True b. False
a. True
The operating system's application programming interface (API) provides software developers with tools they use to build application software without needing to understand the inner workings of the operating system and hardware. a. True b. False
a. True
The primary function of application software is to apply the power of the computer to enable people, workgroups, and the entire enterprise to solve problems and perform specific tasks. a. True b. False
a. True
The relational database model is currently the most widely used. a. True b. False
a. True
The term data is used to label raw facts such as height and weight of a patient. a. True b. False
a. True
The use of virtual servers is growing rapidly because virtualization can save millions of dollars per year in capital and operating expenses. a. True b. False
a. True
Two of the major challenges business users face when using big data are finding the information they need to make decisions and knowing that the data they have is valid. a. True b. False
a. True
Unstructured data comes from sources such as word-processing documents and scientific research a. True b. False
a. True
Usability and user-interface design are key factors in delivering apps that business users will adopt and use. a. True b. False
a. True
Utility programs are used to perform system maintenance, such as repairing errors on a hard drive, improving system security, and optimizing sluggish system processes. a. True b. False
a. True
Utility programs help to perform maintenance, correct problems, merge and sort sets of data, keep track of computer jobs, and compress data files. a. True b. False
a. True
Virtual tape technology can decrease data access time, lower the total cost of ownership, and reduce the amount of floor space consumed by tape operations. a. True b. False
a. True
When a customer buys products using the company's website, it results in transactions that are recorded for later use by management information systems. a. True b. False
a. True
When an organization uses cloud computing, they do not have to buy and maintain expensive hardware a. True b. False
a. True
When dealing with large multinational or global organizations, vendors often sell their software programs to the organizations but then outsource the technical support to local, third-party distributors. a. True b. False
a. True
When you buy books from another consumer through an online auction site such as eBay.com, you are involved in e- commerce a. True b. False
a. True
You have lots of images on your hard drive totaling 500 million bytes. A 2 Gigabyte storage device will be adequate to store those photos a. True b. False
a. True
When the IS organization and its resources are focused on efforts that support the key objectives defined in the managers' strategic plan for the business, the organization is in _________. a. alignment b. compliance c. development d. construction
a. alignment
_____ are responsible for running and maintaining information system equipment and also for scheduling, hardware maintenance, and preparing input and output. (A) Data-entry operators (B) System operators (C) Web operators (D) Local area network operators
(B) System operators
Harrison works at a nationally known grocery store chain. He is analyzing sales data from the past five years to determine which low-selling products should be discontinued. Harrison is most likely a(n) ________. a. data scientist b. end user c. knowledge worker d. top executive
a. data scientist
Kyle works for National Sporting Goods, where he manages critical data elements, such as identifying and acquiring new data sources, creating consistent reference data, and analyzing data for quality. Kyle is a _______. a. data steward b. data administrator c. database administrator d. data manage
a. data steward
Software can be divided into two types: operating software and application software. a. True b. False
b. False
Solid state storage devices (SSDs) store data in hard disk drives or optical media rather than memory chips. a. True b. False
b. False
Suppose a manager wishes to analyze historical trends in sales. He would use the online transaction processing (OLTP) system. a. True b. False
b. False
According to Lewin and Schein's 3-stage model of organizational change, which of the following tasks would be found in the 'unfreezing' stage? (A) Monitor progress against success criteria (B) Establish controls to ensure change is occurring (C) Establish processes and systems to institutionalize change (D) Assign leaders and implementation team
(D) Assign leaders and implementation team
_____ involves reducing the number of employees to cut costs. (A) Outsourcing (B) Offshoring (C) Utility computing (D) Downsizing
(D) Downsizing
The idea of _____ is a form of innovation that constantly seeks ways to improve business processes and add value to products and services. (A) reengineering (B) process redesign (C) disruptive change (D) continuous improvement
(D) continuous improvement
Suppose you are assigned to manage a virtual team. Which of the following will you NOT do? (A) define goals, and set expectations (B) be aware of team members cultural sensitivity (C) ensure the team members are familiar with each other at a personal level (D) hold team meetings regularly - whether the team members like it or not
(D) hold team meetings regularly - whether the team members like it or not
In a supply chain, _____ involve the transformation, movement, and storage of supplies and raw materials. (A) virtual flows (B) matrix flows (C) information flows (D) physical flows
(D) physical flows
Important functions of the chief information officer include (A) employing an IS department's equipment and staff to help the organization reach its goals (B) monitoring the financial considerations of the IS department, such as return on investment (C) ensuring the organization complies with laws and regulations (D) all of these
(D) all of these
In the contemporary view of information systems, they are considered an integral part of the supply chain management process mainly because they: _________. a) aid in product transformation b) are a means of providing input into the process c) are a means of producing output d) all of these
d) all of these
A traditional view of information systems holds that organizations use them to control and monitor processes and ensure effectiveness and efficiency. (A) True (B) False
(A) True
According to Lewin's Change Model, an organization must deliberately change old habits, learn new work methods, and accept the new work methods as parts of the job. (A) True (B) False
(A) True
One of the primary roles of a senior IS manager is to communicate with other areas of the organization to determine changing business needs. (A) True (B) False
(A) True
Perceived usefulness and ease of use of a system influence an individual's attitude toward the system. (A) True (B) False
(A) True
Suppose a retail business has an unwritten rule that "every sales person cooperates with others." This is an example of organizational culture. (A) True (B) False
(A) True
The diffusion of innovation theory can be useful in planning the rollout of a new information system. (A) True (B) False
(A) True
The information systems operations group is responsible for the day-to-day running of IS hardware to process the organization's information systems workload. (A) True (B) False
(A) True
When organizational learning occurs, what is revealed can be small, incremental adjustments known as continuous improvement. (A) True (B) False
(A) True
While information systems were once primarily used to automate manual processes, they have transformed the nature of work and the shape of organizations themselves. (A) True (B) False
(A) True
The successful implementation for change only happens when people accept the need for change and believe that it will improve factors such as productivity and/or customer satisfaction. (A) True (B) False
(A) True
When an organization hires another firm in another country to perform a specific function on its behalf, it is known as offshoring. (A) True (B) False
(A) True
Which of the following theories explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization? (A) diffusion of innovation theory (B) contingency theory (C) public choice theory (D) two-factor theory
(A) diffusion of innovation theory
Providing value to a _____ is the primary goal of any organization. (A) stakeholder (B) product (C) competitor (D) service
(A) stakeholder
Which of the following is NOT a potential drawback to downsizing? (A) reduced payroll costs (B) decreasing employee morale (C) lower quality (D) none of these
(A) reduced payroll costs
Suppose, you need to advise someone about getting a certification. Which of the following will be appropriate advice? (A) Getting certification is a sure way of improving your income (B) Certifications are vendor-specific (C) Certifications are the same as courses offered at universities (D) You need a college degree before you can take a certification exam
(B) Certifications are vendor-specific
"Adapting" is the second stage in Lewin's Change Model, which involves learning new work methods, behaviors, and systems. (A) True (B) False
(B) False
A sustaining innovation is one that initially provides a lower level of performance than the marketplace has grown to accept. (A) True (B) False
(B) False
An organization's structure is independent of its goals and approach to management. (A) True (B) False
(B) False
For someone to be a good CIO, technical ability is the most important characteristic. (A) True (B) False
(B) False
Organizations cannot have many value chains. (A) True (B) False
(B) False
Over time, disruptive innovation tends to become less attractive to users in a new market. (A) True (B) False
(B) False
Reengineering and continuous improvement have the same definition. (A) True (B) False
(B) False
Suppose an organization wishes to change for the better. It can accomplish that just by changing people's roles, responsibilities, and lines of authorities. (A) True (B) False
(B) False
The activities that lead to getting the right product into the right consumer's hands in the right quantity at the right time at the right cost are known as value chain management. (A) True (B) False
(B) False
The concept of a value chain is not significant to organizations unless they manufacture products. (A) True (B) False
(B) False
The diffusion of innovation theory states that adoption of any innovation happens all at once for all members of the targeted population. (A) True (B) False
(B) False
The role of a systems analyst is narrowly defined and seldom involves communications with others. (A) True (B) False
(B) False
Today, many organizations can function and compete effectively without computer-based information systems. (A) True (B) False
(B) False
_____ is a visa program that allows skilled employees from foreign lands into the United States. (A) L-1B (B) H-1B (C) 4F (D) G-5
(B) H-1B
In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT: (A) inbound logistics (B) finance and accounting (C) marketing and sales (D) customer service
(B) finance and accounting
All of the following are positive driving forces that influence chance according to Lewin's Theory of Force Field Analysis, EXCEPT: (A) beliefs (B) past performance (C) expectations (D) cultural norms
(B) past performance
Which of the following is NOT one of the four main components in Leavitt's Diamond? (A) people (B) systems (C) tasks (D) technology
(B) systems
The performance levels of radically new 'high-tech' products usually improve with newer versions. Such types of products are known as (A) sustaining innovations (B) continuous improvement (C) disruptive innovations (D) business reengineering
(C) disruptive innovations
Suppose you work at a business unit that has group of people who would rather wait to try a new technique. They listen to and follow the opinion leaders. They would be classified as the _________. (A) innovators (B) early adopters (C) early majority (D) late majority
(C) early majority
You might be an information systems worker if you _________. (A) prefer a slow-paced environment, where technology rarely changes (B) prefer to work only on the computer and are not interested in the business (C) enjoy learning new techniques and enjoy working with people (D) are good in book-keeping, like an accountant
(C) enjoy learning new techniques and enjoy working with people
Which of the following is NOT a task typically associated with the systems analyst role? (A) conveying system requirements to software developers and network architects (B) troubleshooting problems after implementation (C) collaborating with others to build a software product from scratch (D) choosing and configuring hardware and software
(C) collaborating with others to build a software product from scratch
All of the following are potential drawbacks to outsourcing EXCEPT: (A) loss of flexibility and control (B) low employee morale (C) greater focus on core business (D) potential for data breaches
(C) greater focus on core business
In the contemporary view of information systems, they are considered an integral part of the supply chain management process mainly because they: _________. (A) aid in product transformation (B) are a means of producing output (C) are a means of providing input into the process (D) all of these
(D) all of these
Positive outcomes of continuous improvement include ________. (A) increased customer loyalty (B) increased customer satisfaction (C) protection against competitors (D) all of these
(D) all of these
The members of an organization who are most likely to contribute to organizational learning are _________. (A) hourly employees (B) mid-level managers (C) executives (D) all of these
(D) all of these
One method an IS professional might use to find a new job would be ____________. (A) seeking referrals from colleagues, friends, and family members (B) searching and applying for open positions on Internet job sites (C) networking through an IS professionals' organization (D) all of these
(D) all of these
According to the diffusion innovation theory, _____ are the risk takers, always the first to try new products and ideas. (A) early majority (B) late majority (C) early adopters (D) innovators
(D) innovators
In a large IS organization, the professional who is responsible for maintaining the security and integrity of the organization's systems and data is__________. (A) the data center manager (B) the data security manager (C) the system security operator (D) the information systems security analyst
(D) the information systems security analyst
_____ involves reducing the number of employees to cut costs. a) Downsizing b) Offshoring c) Utility computing d) Outsourcing
a) Downsizing
_____ are responsible for running and maintaining information system equipment and also for scheduling, hardware maintenance, and preparing input and output. a) System operators b) Web operators c) Local area network operators d) Data-entry operators
a) System operators
A traditional view of information systems holds that organizations use them to control and monitor processes and ensure effectiveness and efficiency. a) True b) False
a) True
One of the primary roles of a senior IS manager is to communicate with other areas of the organization to determine changing business needs. a) True b) False
a) True
Opportunities in information systems are available to people from different parts of the world. a) True b) False
a) True
Perceived usefulness and ease of use of a system influence an individual's attitude toward the system. a) True b) False
a) True
The diffusion of innovation theory can be useful in planning the rollout of a new information system. a) True b) False
a) True
_____ is a program concerned with the efficient and environmentally responsible design, manufacture, operation, and disposal of IS-related products. a. Green computing b. Grid computing c. Cloud computing d. Utility computing
a. Green computing
_____ is an open-source operating system whose source code is freely available to everyone. a. Linux b. Mac OS X c. Chrome d. Unix
a. Linux
A database administrator (DBA) must have a clear understanding of the fundamental business of an organization, be proficient in the use of selected database management systems, and stay abreast of emerging technologies and new design approaches. a. True b. False
a. True
A database is essential to the operation of a computer-based information system. a. True b. False
a. True
A database management system (DBMS) serves as an interface between an application program and a database. a. True b. False
a. True
A database must reflect the business processes of an organization. a. True b. False
a. True
A database, a database management system, and the application programs that use the data, make up a database environment. a. True b. False
a. True
A field is typically a name, number, or combination of characters that describes an aspect of a business object. a. True b. False
a. True
A relational model splits the information up into many two dimensional data structures. a. True b. False
a. True
A single computer can be used by a single user or by multiple, simultaneous users. a. True b. False
a. True
A software suite is a collection of programs packaged together as a bundle and typically includes a word processor, spreadsheet program, graphics program, and more. a. True b. False
a. True
An operating system is a set of programs that controls the computer hardware and acts as an interface with applications. a. True b. False
a. True
As the difference among computer manufacturers in the areas of price and performance narrows, support for green computing is emerging as a new business strategy for these companies to distinguish themselves from the competition. a. True b. False
a. True
Carlos is working with an existing database, but he wants to eliminate some of the columns in the table to create a new, more streamlined database. He will use projection to create his new database. a. True b. False
a. True
Components of a computer-based information system include people such as the CIO (chief information officer) and end-users. a. True b. False
a. True
Corporate executives often object to the use of open-source software because it lacks formal technical support, even though information and solutions regarding the software are usually readily available online. a. True b. False
a. True
Data represents real-world things including raw facts such as image and audio data. a. True b. False
a. True
If a hotel wishes to determine where to spend resources on renovations - on interior decor or on curb appeal or on recreational facilities - they would use business intelligence to make the decision. a. True b. False
a. True
In a typical computer configuration, secondary storage has a much larger capacity than the volatile random access memory. a. True b. False
a. True
In the context of the relational database model, projecting involves eliminating columns in a table. a. True b. False
a. True
Massively parallel processing systems are a form of multiprocessing that speeds processing by linking hundreds or thousands of processors to operate at the same time. a. True b. False
a. True
Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business. a. True b. False
a. True
Most operating systems support virtual memory which allocates space on the hard disk to supplement the immediate, functional memory capacity of RAM. a. True b. False
a. True
Some smartphones allow you to take notes and to "write" emails or text messages by speaking into the phone. These are examples of speech-recognition technology a. True b. False
a. True
Sometimes a database can contain "bad data," meaning incomplete, incorrect, inaccurate, or irrelevant records, which can be corrected or deleted through data cleansing. a. True b. False
a. True
The database approach to managing data is superior to the file-based approach. a. True b. False
a. True
The need for additional data storage capacity is one of the factors driving the growth in data centers. a. True b. False
a. True
The operating system converts a basic user request into the set of detailed instructions that the computer hardware requires, thus acting as an intermediary between the application and the hardware. a. True b. False
a. True
Your friend has a Mac that runs OS X. If she needs to run a Windows app on it, she can set it to run Windows also a. True b. False
a. True
Federal Express (FedEx) was one of the first large companies to empower customers to serve themselves at their convenience through the use of _____. a. a corporate extranet b. personal assistants c. automated customer service d. a mobile app
a. a corporate extranet
Finn designs and sells screen-printed t-shirts. He is reviewing sales data from previous years to decide which colors are the most popular, and would therefore be the best investments for his next batch of t-shirts. This is an example of _________. a. business analytics b. a management information system c. data science d. all of these answers
a. business analytics
In the _____ process, all of the data from various sources is converted into a single format suitable for processing. a. extract b. transform c. load d. consolidate
a. extract
A clothing store chain tracks the sale of each product at each location. Managers use this information to calculate the organization's profits, to track inventory needs, and to determine which styles and fabrics are the most popular among its customers. This is an example of quality information that is ___________. a. flexible b. economical c. relevant d. verifiable
a. flexible
Which of the following types of credit cards is currently diminishing in popularity and being replaced by the other three types? a. magnetic stripe b. chip card c. smart card d. contactless payment card
a. magnetic stripe
The component of a computer that provides the CPU with a working storage area for program instructions and data is called the __________. a. main memory b. input/output device c. bus d. processor
a. main memory
A collection of fields all related to a single object, activity, or individual is a(n) _____. a. record b. file c. attribute d. character
a. record
To keep information beyond reach of unauthorized users, is to keep the information _____. a. secure b. economical c. simple d. verifiable
a. secure
You would use Query by Example, if _____. a. you wish to use a visual approach to query building b. you build a query from an example c. you use a template for reports d. wish teach SQL with examples
a. you wish to use a visual approach to query building
Information is simply a collection of raw facts such as an employee number or the total hours worked in a week. a. True b. False
b. False
For someone to be a good CIO, technical ability is the most important characteristic. a) True b) False
b) False
Reengineering and continuous improvement have the same definition. a) True b) False
b) False
Which of the following does not is NOT an application software? a. Quicken b. Android c. SAP d. QuickBooks
b. Android
With _____, the database is stored on a service provider's server and accessed by the client over a network, typically the Internet. a. Internet access b. Database as a Service c. Software as a Service d. Oracle
b. Database as a Service
_____ is an approach that starts by investigating the general data and information needs of an organization at the strategic level and then examines more specific data and information needs for the functional areas and departments within the organization. a. Data selecting b. Enterprise data modeling c. Data cleansing d. Social graph analysis
b. Enterprise data modeling
A collection of data fields that are all related to one object, activity, or individual is called a file. a. True b. False
b. False
A command-based user interface employs icons and menus that people use to send commands to the computer system. a. True b. False
b. False
A computer-based information system (CBIS) is a single set of hardware, databases, networks, people, and procedures configured to collect, manipulate, store, and process data into information, but the CBIS does not include software. a. True b. False
b. False
A database administrator (DBA) is an important nontechnical position responsible for defining and implementing consistent principles for a variety of data issues, including setting data standards and data definitions that apply across all the databases in an organization. a. True b. False
b. False
A liquid crystal display (LCD) functions by exciting organic compounds with electric current to produce bright and sharp images. a. True b. False
b. False
A management information system (MIS) is exactly the same as a transaction processing system (TPS); the two terms can be used interchangeably. a. True b. False
b. False
A set of random or unrelated tasks performed to achieve a definite outcome is called a process. a. True b. False
b. False
An attribute is a general class of people, places, or things for which data is collected, stored, and maintained. a. True b. False
b. False
An enterprise data model is created only for documentation, but is otherwise inconsequential. a. True b. False
b. False
An intranet is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company's extranet. a. True b. False
b. False
Another name for the World Wide Web is the Internet of Things. a. True b. False
b. False
Application software, such as Microsoft Word, manages basic computer operations such as start-up. a. True b. False
b. False
Bioprinting, which uses 3D printers to build human parts and organs from actual human cells, is widely considered to be unethical. a. True b. False
b. False
Cybercriminals are hackers who try to steal business information or government data related to a nation's infrastructure, all for personal gain. a. True b. False
b. False
DBMSs are used primarily for modeling data. a. True b. False
b. False
Data modeling usually involves setting a specific business goal and then analyzing the data and information needed to reach that goal. a. True b. False
b. False
Each programming language has a set of rules, called the program code of the language. a. True b. False
b. False
Either system software or application software, but not both, are needed for all types of computers. a. True b. False
b. False
If 10 users can run programs at the same time on the same computer, it is known as multi-tasking. a. True b. False
b. False
If a large organization wants software that will benefit the entire organization—what's known as enterprise application software—the organization must develop it specifically for the business in order to get the functionality required. a. True b. False
b. False
In the context of the relational database model, selecting involves combining two or more tables. a. True b. False
b. False
Increasingly, companies are no longer incorporating computer-based information systems into their products and services. a. True b. False
b. False
Operating systems provide a measure of security by allowing users to access to those resources they've been cleared to use as well as other users' resources if those resources are beneficial. a. True b. False
b. False
Organizations can collect many types of data from a wide variety of sources, but typically they only collect structured data that fits neatly into traditional relational database management systems. a. True b. False
b. False
Proprietary software is mass-produced by software vendors to address needs that are common across businesses, organizations, or individuals. a. True b. False
b. False
QuickBooks is an accounting application used by many large, multinational organizations. a. True b. False
b. False
RAM stands for random access memory; a form of memory that holds its contents even if the current is turned off or disrupted. a. True b. False
b. False
Software as a Service (SaaS) refers to the use of computing resources, including software and data storage, on the Internet rather than local computers. a. True b. False
b. False
Suppose your friend, who is a small business owner, wants to computerize her business functions such as accounting, payroll, and inventory management. She would need to purchase separate software to meet each functional requirement. a. True b. False
b. False
Systems development projects should always be outsourced in order to allow an organization to focus on what it does best. a. True b. False
b. False
The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound, but does not offer cloud computing capabilities. a. True b. False
b. False
The relational model describes data using a standard tabular format; all data elements are placed in three-dimensional tables called relations, which are the logical equivalent of files. a. True b. False
b. False
The scope of green computing is limited to the efficient and environmentally responsible design and manufacture of all types of computers. a. True b. False
b. False
Thin client computers are a type of portable single-user computers. a. True b. False
b. False
Today, most organizations use the traditional approach to data management, where multiple information systems share a pool of related data. a. True b. False
b. False
Two sets of fields can have a common primary key. a. True b. False
b. False
Using a computer to forecast future sales and order more inventory before a shortage can occur is an example of information system feedback. a. True b. False
b. False
When a business finds that many of its business applications have to be updated or rewritten, it will be better if they replace them with an ERP system. a. True b. False
b. False
_____ is the use of a collection of computers, often owned by many people or different organizations, to work in a coordinated manner to solve a common problem. a. Cloud computing b. Grid computing c. Parallel computing d. Web computing
b. Grid computing
_____ are used in standardized tests, including the SAT and GMAT tests, and to record votes in elections. a. Magnetic Ink Character Recognition (MICR) devices b. Optical mark recognition (OMR) systems c. Speech recognition devices d. Optical character recognition (OCR) system
b. Optical mark recognition (OMR) systems
In terms of information systems, Wikipedia would be an example of _________. a. a personal IS b. a group IS c. an enterprise IS d. an organizational complement
b. a group IS
New cars come with an onboard computer that controls anti-lock brakes, air bag deployment, fuel injection, etc. The software is known as ____. a. a multi-user system b. an embedded system c. an enterprise system d. mobile application software
b. an embedded system
Information systems applications help sales and marketing professionals with all of the following EXCEPT a. developing new goods and services b. computer-assisted manufacturing c. determining advertising approaches d. setting prices
b. computer-assisted manufacturing
The position of a _____ is a non-technical position responsible for defining and implementing consistent principles for setting data standards and data definitions that apply across all the databases in an organization. a. data analyst b. data administrator c. database administrator d. data owner
b. data administrator
At Coast-to-Coast Moving and Van Lines, Ryan is responsible for managing the flow of the company's data, from initial acquisition of new data to deletion of old, outdated data. Ryan is involved in ___________. a. data stewardship b. data lifecycle management c. database administration d. data management
b. data lifecycle management
Starting from monthly sales data, if you wish to get weekly sales data, use the ___ feature. a. roll up b. drill down c. slice and dice d. extract data
b. drill down
The value of information is directly linked to how it helps decision makers achieve their organization's _____. a. cost/profit target b. goals c. cost reduction initiatives d. customer satisfaction levels
b. goals
One of the disadvantages of proprietary software is that ______________. a. it is hard to control results even if one is involved in the development of software b. it can take a long time and significant resources to develop the required software features c. it does not allow modification of features that one might need to counteract an initiative by competitors
b. it can take a long time and significant resources to develop the required software features
Calligraph Publishing Company has created a system for storing every piece of data about every one of its books, both those that have already published and those that are still in production. The production team can input and access information about each book's format, editors can specify which procedures are in use, salespeople can input and access information about each book's sales history and availability, and even some external partners are allowed to access some data. This is an example of a(n) __________. a. database b. knowledge management system c. management information system d. group information system
b. knowledge management system
A system that provides monthly production figures for a manager at manufacturing facility is considered a(n)__________. a. decision support system (DSS) b. management information system (MIS) c. enterprise resource planning (ERP) system d. transaction processing system (TPS)
b. management information system (MIS)
A type of memory whose contents are not lost if the power is turned off or interrupted is said to be _____. a. unarbitrary b. nonvolatile c. inaccessible d. nonadjacent
b. nonvolatile
CPU clock speed is the _______________ at a predetermined rate. a. number of instructions processed b. number of electronic pulses created c. number of files created d. number of memory pages loaded
b. number of electronic pulses created
After entering data into a relational database, users can make all of the following basic data manipulations except: a. projecting b. organizing c. selecting d. joining
b. organizing
Globally, spending on _____ now exceeds other categories of IT expenditures. a. hardware b. software c. servers d. operating systems
b. software
3D printing is ________. a. printing illusions on paper b. used to make solid products c. for kids to play with d. the same as 2D printing
b. used to make solid products
Haley's employer has asked her to review tens of thousands of social media posts about their company's products and compile this data into a database. In terms of the characteristics of big data, Haley is dealing with ________. a. volume b. variety c. velocity d. veracity
b. variety
An information system that operates in the _____ sphere of influence supports two or more people who work together to achieve a common goal. a. personal b. workgroup c. enterprise d. social
b. workgroup
Suppose, you need to advise someone about getting a certification. Which of the following will be appropriate advice? a) Getting certification is a sure way of improving your income b) You need a college degree before you can take a certification exam c) Certifications are vendor-specific d) Certifications are the same as courses offered at universities
c) Certifications are vendor-specific
_____ is the term used to describe enormous and complex data collections that traditional data management software, hardware, and analysis processes are incapable of handling. a. Data warehouse b. Data mart c. Big data d. Knowledge base
c. Big data
All of the following are examples of someone using personal productivity software EXCEPT _________. a. Shawna creating an electronic to-do list for the weekend b. Mark entering appointments into his online calendar c. Callie entering a customer's order into a restaurant's ordering system d. Brandon recording the number of miles he's run each day on his exercise track
c. Callie entering a customer's order into a restaurant's ordering system
_____ is a storage technology that is primarily used only for backups. a. Magnetic disk b. Compact disc c. Magnetic tape d. Cache memory
c. Magnetic tape
_____ is a personal application software that includes a wide range of built-in functions for statistical, financial, logical, database, graphics, and date and time calculations. a. Word processing b. Desktop Publishing (DTP) c. Spreadsheet d. Graphics
c. Spreadsheet
_____ is a special-purpose programming language for accessing and manipulating data stored in a relational database. a. Query by Example (QBE) b. Access c. Structured Query Language (SQL) d. Java
c. Structured Query Language (SQL)
_____ are used to support engineering and technical users who perform heavy mathematical computing, computer-assisted design (CAD), video editing, and other applications requiring a high-end processor. a. Desktops b. Netbooks c. Workstations d. Notebooks
c. Workstations
The smallest piece of data used by a computer is a(n) _____. a. entity b. byte c. bit d. character
c. bit
Suppose a new tech startup wants to define the data model. They would then ____. a. collect and cleanse the data b. define user access privileges c. create the entity-relationship model d. acquire a new database management system
c. create the entity-relationship model
Last week Jake and Gina used their computer programming skills to illegally gain access to a local veterinary clinic's customer database. They stole the customers' names, addresses, and credit card numbers, and they're now using this information to purchase things from the Internet. Jake and Gina are _________. a. end users b. cyberterrorists c. cybercriminals d. all of these
c. cybercriminals
A _____ is a climate-and-access-controlled building or a set of buildings that houses the computer hardware that delivers an organization's data and information services. a. data mart b. data warehouse c. data center d. data mine
c. data center
A ______ is a collection of instructions and commands used to define and describe data and relationships in a specific database. a. data dictionary b. schema c. data definition language d. data manipulation language
c. data definition language
A _____ is a subset of a data warehouse that is used by small- and medium-sized businesses and departments within large companies to support decision making. a. data dictionary b. data model c. data mart d. data mine
c. data mart
A(n) _____ can replace many applications with one unified set of programs, making the system easier to use and more effective. a. materials resource planning system b. management information system c. enterprise resource planning system d. decision support system
c. enterprise resource planning system
The _____ is the heart of the operating system and controls its most critical processes. a. user interface b. register c. kernel d. cache
c. kernel
Carson's supervisor has asked him to review a variety of portable computers for possible purchase for their company's employees. Which of the following should Carson NOT consider buying? a. laptops b. notebooks c. nettops d. tablets
c. nettops
A(n) _____ is a field or set of fields in a record that uniquely identifies the record. a. attribute b. entity c. primary key d. data item
c. primary key
The action of including only some columns for output while retrieving data is known as ____. a. selecting b. joining c. projecting d. linking
c. projecting
Suppose you wish to find what tables are in a database, what fields they have, and how they are related you would review the _____. a. SQL commands b. attributes c. schema d. sample data
c. schema
The use of middleware to connect disparate systems has evolved into an approach for developing software and systems called _____. a. cloud computing b. rapid application development c. service-oriented architecture d. Software as a Service
c. service-oriented architecture
All of the following are examples of ethical issues related to data and information systems EXCEPT _________. a. job losses due to humanlike technologies b. invasion of privacy through technology c. the cost of system development d. freedom of expression vs. censorship
c. the cost of system development
One of the advantages of off-the-shelf software is that ________________. a. an organization does not have to pay for features that are not required and never used b. the software always matches current work processes and data standards c. the initial cost is lower because the software firm can spread the development costs over many customer
c. the initial cost is lower because the software firm can spread the development costs over many customer
A _____ is a low-cost, centrally managed computer with no internal or external attached drives for data storage with limited capabilities. a. nettop computer b. cloud computer c. thin client d. workstation
c. thin client
_____ is a visa program that allows skilled employees from foreign lands into the United States. a) 4F b) G-5 c) L-1B d) H-1B
d) H-1B
The performance levels of radically new 'high-tech' products usually improve with newer versions. Such types of products are known as a) business reengineering b) sustaining innovations c) continuous improvement d) disruptive innovations
d) disruptive innovations
Ongoing research conducted by the Standish Group shows that ____% of very large, multimillion dollar software projects fail or are challenged. a. 23 b. 47 c. 78 d. 94
d. 94
Which of the following is NOT an example of a common use of a point-of-sale (POS) device? a. A server in a restaurant uses a POS to communicate a diner's order to the kitchen. b. A nurse in a hospital uses a POS to enter a patient's vital signs into his records. c. A barrista in a coffee store uses a POS to record a sale of some bakery items. d. A teller in a bank uses a POS to withdraw money for a customer
d. A teller in a bank uses a POS to withdraw money for a customer
Which of the following is a smart way to reduce the impact of software bugs on your own computing? a. Register the software programs you buy so that you receive bug alerts, fixes, and patches. b. Install the latest software updates c. Check the read-me files or online support Web site for patches and other solutions. d. All of these answers
d. All of these answers
_____ are people who work directly with information systems to get results. a. System analysts b. Database administrators c. System developers d. End users
d. End users
Which of the following statements is true of a database? a. It is accessed primarily for use by an organization's database administrator and data administrator. b. It provides an essential foundation for an organization's knowledge management and artificial intelligence systems. c. It is a collection of unstructured data. d. It helps companies analyze information to open new market opportunities.
d. It helps companies analyze information to open new market opportunities.
_____ is/are considered to be the most important element in computer-based information systems. a. Bandwidth b. Software applications c. Standard operating procedures d. People
d. People
_____ are the most powerful computers with the fastest processing speed and highest performance. a. Blade servers b. Workstations c. Mainframe computers d. Supercomputers
d. Supercomputers
Suppose an oil exploration company wishes to collect, codify, and store knowledge that is used in the organization, they should use _______. a. a virtual reality system b. an expert system c. a transaction processing system d. a knowledge management system
d. a knowledge management system
The Internet of Things connects wireless identifiable objects ________. a. with each other b. to their owners c. with a central server d. all of these
d. all of these
Over the next few years, it is expected that many organizations will focus on projects that _________. a. take advantage of cloud computing b. apply analytics to large amounts of business data. c. create more mobile applications for their customers and employees d. all of these answers
d. all of these answers
When an organization wants to develop a new information system to meet its needs, it can _________. a. buy software off the shelf b. build a custom application c. choose a software service provider d. all of these answers
d. all of these answers
All of the following are examples of activities performed by an operating system EXCEPT ________. a. allowing a user to manage system memory b. allowing a user to control common computer hardware functions c. allowing a user to manage files d. allowing a user to do word processing
d. allowing a user to do word processing
Authoritarian regimes sometimes limit citizens' access to certain Websites, reject the use of certain keywords in search engine searches, and track and monitor the Internet activities of individuals, which are all forms of ___________. a. cybercrime b. cyberoppression c. cyberterrorism d. censorship
d. censorship
To ensure reliability and integrity, SQL databases conform to four specific properties. Which of the following is NOT one of those four properties? a. atomicity b. durability c. isolation d. currency
d. currency
All of the following are functions of a knowledge management system EXCEPT: a. storing and retrieving knowledge. b. improving collaboration. c. locating knowledge sources. d. designing information systems
d. designing information systems
Each attribute in a relational database model can be constrained to a range of allowable values called a _____. a. bandwidth b. scope c. slot d. domain
d. domain
A global positioning system (GPS) device uses a(n) _____ to help people find their way around town or more remote areas. a. user software b. integrated development environment c. personal productivity software d. embedded system
d. embedded system
Suppose a small manufacturing business wishes to have a system to manage all its vital business operations, they should go for a(n) _______. a. decision support system b. transaction processing system c. management information system d. enterprise resource planning (ERP) system
d. enterprise resource planning (ERP) system
Which of the following is NOT an organizational complement? a. well-trained workers b. system support c. new decision rights d. familiar processes
d. familiar processes
A database is a collection of integrated and related _____. a. fields b. attributes c. records d. files
d. files
A(n) _____ device provides data and instructions to the computer and receives results from it. a. back-side b. expansion c. internal d. input/output
d. input/output
For the ____ operation, it is required that the the two tables have a common attribute. a. delete b. select c. project d. join
d. join
An operating system with _____ capabilities allows a user to run more than one program concurrently. a. networking b. hardware independence c. memory management d. multitasking
d. multitasking
Today's mobile phones and some PCs use a touch user interface called a _____ to allow people to control the personal computer. a. multiprocessing user interface b. command-based user interface c. speech recognition user interface d. natural user interface
d. natural user interface
Helen is 72 years old and is a retired school teacher on a fixed income. She would like to buy a new computer so that she can communicate via email, follow friends and family on social media, and occasionally access recipes and gardening tips from the Web. An important thing to consider is that Helen has arthritis in her hands, making it difficult for her to work with small buttons and gadgets. So, of the following options, her best choice is probably a(n) ________. a. smartphone b. e-book c. desktop d. nettop
d. nettop
Sara Beth and Taylor have developed a new software that they plan to distribute for free, allowing other software professionals to study, change, and improved it. Their software is an example of _________. a. an app b. an operating system c. a simulation system d. open source software
d. open source software
Kendra is taking a class in Finance and she has been asked to give a speech about a case study in which she's been working. She wants to create a set of slides containing a summary of her study notes that she will project on a screen while she's speaking. Which type of personal application software should she use to create her slides? a. word processing b. database c. spreadsheet analysis d. presentation graphics
d. presentation graphics
One advantage of proprietary software versus off-the-shelf software is that _____. a. the initial cost is lower b. the software is likely to meet the basic business needs that are common across organizations c. the software is likely to be of high quality because many customer firms have tested the software and helped identify its bugs d. the software provides a company a competitive advantage by solving problems in a unique manner
d. the software provides a company a competitive advantage by solving problems in a unique manner
Positive outcomes of continuous improvement include ________. a) protection against competitors b) increased customer satisfaction c) all of these d) increased customer loyalty
c) all of these
All of the following are potential drawbacks to outsourcing EXCEPT: a) loss of flexibility and control b) low employee morale c) greater focus on core business d) potential for data breaches
c) greater focus on core business
