bcis 4690 chapter 8-13
1) All of the following are methods used to value an IT investment EXCEPT: a) IRR b) Payback analysis c) CTO d) ROI e) NPV
c
1) An IT dashboard provides: a) A distraction from where more IT attention should be focused. b) A snapshot of a firm's financial data at any given point in time. c) Current and critical measurements for the organization in an easy to read manner. d) Summary information gathered over a period of time. e) Statistics on system usage.
c
This is a balanced approach to managing a company's IT organization. a) Fedual b) IT Duopoly c)Federalism D) IT monarchy E) Business Monarchy
c
1) This financial calculation provides a percentage rate that measures the relationship between the amount the business gets back from an investment and the amount invested. a) NPV b) EVA c) Payback d) ROI e) IRR
d
1) A CIO must spend part of the day performing _____ tasks and the some part of the day working on operational tasks. Rarely can a CIO focus on just one task in any given day. a) Technology b) Financial c) Database d) Administrative e) Strategic
e
1) A local marketing firm is considering launching a new and extensive social media marketing campaign. This investment of resources is being looked at through the length of the project since it is anticipated to last at least 5 years. What financial calculation should be used to compute the investment's value, taking into account the time value of money? a) ROI b) EVA c) TCO d) IRR e) NPV
e
Which of the following should a manager expect from the IS organization? a) Innovating current processes. b) Managing data, information and knowledge. c) Participating in setting and implementing strategic direction. d) Promoting enterprise security. e) All of the above.
e
IT organizations implement powerful information systems like ERP and SCM that provide centralized data repositories. In addition, business units have tools for their particular units that individuals can use to report on and analyze collected data. This IT governance approach is best described as: ________. a) Decentralized b) Centralized c) Federalism d) Joint-Control
C
In the early days of IT, the CIO would report to the ____ as IT was seen as a way to control costs. As technology has become more strategic and able to deliver a competitive advantage, CIOs now report directly to the ____. a) CEO; CTO b) CEO; CFO c) CFO; CEO d) CFO; COO e) COO; CEO
C
The archetype that is represented by IT executives and one other group is: a) Feudal b) IT monarchy c) IT duopoly d) Business monarchy e) Federal
C
This IT governance archetype consists of C-level executives and at least one other business group. An IT executive may be an additional participant. a) IT monoarchy b) IT Duopoly c) Federal d) Fuedal e) Business Monarchy
C
This method of IT funding is the most equitable, as the costs associated with IT are based on use. However, it can be difficult and tedious to calculate the usage costs. a) Allocation b) Corporate budgeting c) Chargeback d) Distributed e) Usage
C
This type of organization management is where IT controls most of its IT infrastructure in one location. a) Joint-Control IS organization b) Federalism c) Centralized IS organization d) Distributed IS organization e) Decentralized IS organization
C
To justify an IT investment and receive necessary support and approval, a manager must often create a(n) ________________. a) workflow diagram b) business technology plan c) business case d) community plan e) IT portfolio
C
To provide potential customers an idea of an outsourcing provider's development capabilities, the Software Engineering Institute developed this rating. a) ISO9001 b) Six Sigma c) CMM d) Tier e) LaaS
C
Which one of the following software products is NOT an open source software release? a) Linux b) Mozilla c) Microsoft Office d) PERL e) Open Office
C
1) A small cluster of three countries (China, Malaysia and Korea) are creating a reputation for this type of outsourcing. a) Nearshoring b) Farshoring c) Full outsourcing d) Cloud Computing e) Captive Center
A
1) By utilizing business analytics, a company can learn which one of the following? a) Who is likely to buy the product in a given period of time b) Which products are moving slowly versus which products are moving quickly c) The suppliers who contributed to the manufacturing of the product d) Where each product sits (warehouse, store or factory location) e) Which products have been sold in the past 3 months
A
1) Scope may be divided into product scope and __________ scope. a) Project b) time c) time d) cost e) sequence
A
1) This is an ad-hoc codification system that manages tags for annotating and categorizing content. a) Folksonomy b) Socio-content c) Collaborative data store d) Social Network e) Data mart
A
According to the research by Peter Weill, a firm that boosts investments in infrastructure is typical of those firms with a focus on (1) _______ and a firm that boosts investments in transaction systems is typical of those firms with a focus on (2) ______ a) (1) agility (2) cost b) (1) savings (2) expansion c) (1) cost (2) ability d) (1) ability (2) agility e) (1) transactions (2) connections
A
Activity based costing _____________ a) groups costs into meaningful buckets that are then distributed based on the activity or product they support. b) is useful for allocating small project work. c) considers only initial capital investments. d) calculates ongoing maintenance costs. e) charges all costs to "cost centers".
A
Ensuring a cultural fit with an outsourcing provider is especially important when an organization is considering which one of the following? a) Offshoring b) Onshoring c) Selective outsourcing d) Insourcing e) Cloud computing
A
In 1989, Kodak chose a(n) _____ approach to outsourcing IS activities and chose to work with suppliers like IBM, DEC and Businessland. This approach was soon dominated by other firms. a) Multivendor b) Full outsourcing c) Offshore d) Centralized e) nearshore
A
Mary is recommending IT investments in the neighborhood of $250 million for her company. However, the board is hesitant since it's such as capital-intensive project. If the project fails the company could go out of business. What financial calculation should they use? a) EVA b) ROI c) IRR d) FV e) NPV
A
Most companies would like to obtain the advantages derived from both centralized and decentralized organizational paradigms. What type of IT governance model would best help them to achieve this goal? a) Federalism b) Joint-Control c) Distributed Control d) Centralized e) Decentralized
A
Organizations choose to outsource IT activities for all of the following reasons EXCEPT: a) To create a core competency b) To have access to specialists they do not have in-house c) To realize cost savings d) To support capcity on demand e) To infuse cash into the company
A
Outsourcing providers have more experience dealing with a large number of IS staff and as a result, are often good at doing all of the following EXCEPT: a) Retaining IT workers for short-term employment b) Developing $ sharing best practices c) Providing relevant technical training d) Hiring good IT professional e) Marketing IS talent
A
Sam has just purchased 10 new high speed color laser printers for his company. He is very excited because he got a 40% discount and paid only $2,990 for each unit. His boss, Joe, wants to know things such as operating costs, support, overhead, etc. for the printers. Joe wants to know this value: a) TCO b) ROI c) EVM d) RCO e) NPV
A
The purchase of a good or service that was previously provided internally, or that could be provided internally, is called: a) Outsourcing b) Insourcing c) Offshoring d) Nearsourcing e) Inshoring
A
This method of IT funding is the most equitable, as the costs associated with IT are based on use. However, it can be difficult and tedious to calculate the usage costs. a) Chargeback b) Distributed c) Usage d) Corporate budgeting e) Allocation
A
To reduce risk, a project should have which one of the following qualities. a) High Clarity b) Large in budget c) Big in size d) Lots of programmers e) High complexity
A
1) If someone wants a system cheaply, quickly, and with a large scope, we can conclude: a) This is normally not possible: you can usually only achieve two of those three objectives at a time. b) Management might be providing an impossible goal. c) That desire represents the three sides of the Project Triangle. d) All of the above. e) None of the above
D
1) Organizations may shy away from cloud computing because ______. a) SLAs cannot be established. b) it costs more money than offshoring. c) short term contracts are required. d) of increased data security and privacy concerns. e) it does not support multiple time zones.
D
1) These are collections of data designed to support management decision making, and sometimes serve as repositories of organizational knowledge. a) Data containers b) Data storage centers c) RAID d) Data warehouses e) Data-marts
D
A company that seeks an IT portfolio that lowers costs as the primary business objective will be more likely to increase spending on ___________ because these applications can help automate processes. a) strategic systems b) infrastructure c) social media d) transactional systems e) informational systems
D
A successful project begins with a ____________ that articulates the purpose and details of the project, benefits and costs, stakeholders, and required resources. a) strategy b) project plan c) dashboard d) business case e) gantt chart
D
After Intel faced strong shifts in technologies, such as cloud services, social networking, mobile devices, etc., Intel realized that it needed to establish better governance, creating a _______________. a) Security committees b) Employee boards c) Customer boards d) Information governance boards e) Higher control framework
D
All of the following are risks associated with IS outsourcing EXCEPT: a) Dependency on outsourcing providers b) Loss of control c) Inadequate adaption of newer technologies d) Requiring more training of in-house staff e) Potential loss of competitive secrets
D
IT organizations will outsource which one of the following IT activities? a) Programming b) Knowledge-based business processes c) Data storage d) All of the above e) IT transactions
D
Joe works for a company where the IT department charges him for the number of CRM login accounts that are in his department. What type of IT funding model is his company deploying? a) Corporate budgeting b) Chargeback c) Usage d) Allocation e) TCO
D
Outsourcing to a company located in the same time zone is referred to as this type of sourcing. a) Insourcing b) Cloud computing c) Zoneshoring d) Nearshoring e) Farshoring
D
The IT Governance Council reports directly to the board of directors or the ________. a) COO b) CFO c) CIO d) CEO-- e) CTO
D
The decisions that determine how IT assets are structured fall into which one of the five major IT decision categories? a) IT principles b) IT investment and prioritization c) Business application needs d) IT architecture e) IT infrastructure
D
The initial reason organizations outsourced IT was which one of the following? a) Standardization b) Innovation c) Downsizing d) Cost Reduction e) Capacity
D
The project triangle includes 3 sides - time, scope and ________. a) Event b) Requirements c) Quality d) Cost e) product
D
This development methodology is more traditional and more structured than other approaches. a) Protyping b) Agile Programming c) Open source deployment d) Software Development life cycle (SDLC) e) Critical path method (cpm)
D
________ of the 1960's dictated a centralized approach to IT governance. a) The WWW b) Networks c) Servers d) Mainframes e) PCs
D
______________ organizations scatter IT components in different locations to address local business needs. a) Joint-Control b) Centralized c) Federalism d) Decentralized e) Distributed Control
D
1) Of the following list, the newest sourcing option for today's IT organizations is: a) Onshoring b) Outsourcing c) Fashoring d) Insourcing e) Cloud Computing
E
1) Open source software __________. a) is not allowed to be modified. b) is costly. c) is provided by software vendors like Microsoft and SAP. d) requires an organization pay a per user fee. e) is free.
E
1) This is a temporary endeavor undertaken to create a unique product, service or result. a) scope b) event c) system d) requirement e) project
E
1) Which of the following makes countries attractive for offshoring? a) Political Stability b) Economic Stability c) English Language Proficiency d) Countries with friendly relationships e) All of the above
E
1) Which one of the following is NOT one of the four essential elements of any project? a) Project management b) Project team c) Common project vocabulary d) Project cycle plan e) System evaluation
E
1) if a company decides to make and develop IS, they are using this type of sourcing. a) In shoring b) Cloud computing c) Outsourcing d) Offshoring e) Insourcing
E
All of the following are mechanisms that can be created to ensure good IT governance EXCEPT: a) IT Governance Council b) Review boards c) Policies d) Steering Committees e) Consultants
E
IT governance has two major components: the assignment of decision-making authority and responsibility, and the __________________________. a) business plan b) decision rights c) capability maturity model d) cost considerations e) decision-making mechanisms
E
The Sarbanes-Oxley Act of 2002 was primarily aimed at which functional unit of a corporation? a) Marketing b) Sales c) IT d) Production e) Finance
E
The archetype that is represented by a group of business executives that might or might not include the CIO is: a) Feudal b) IT monarchy c) Federal d) IT duopoly e) Business monarchy
E
The decision about approval and justification of new technologies would fall into which one of the five major IT decision categories? a) IT architecture b) Business application needs c) IT principles d) IT infrastructure e) IT investment and prioritization
E
The functions of an entire data center can be replaced by which one of the following cloud computing providers? a) Software as a Service (SaaS) b) Platform as a Service (PaaS) c) Outsourcing as a Service (OaaS) d) Application Service Provider (ASP) e) Infrastructure as a Service (IaaS)-----
E
The responsibility of the IT organization is to: a) Have sole responsibility for building information systems for the organization. b) Manage core business functions like selling, accounting and manufacturing. c) Design business processes. d) Set the business strategy. e) Partner with business managers to ensure the right IS exists to support the business strategy.
E
This is a type of captive center that performs core business processes for a parent company and outsources noncore work offshore. a) Core Captive b) Divest Captive c) Terminated captive d) Shared captive e) Hybrid captive
E
This is when an IS organization uses contractor services, or even builds its own data center, in a distant land. a) Insourcing b) Cloud computing c) Nearshourcing d) Inshoring e) Offshoring
E
Which one of the following needs would suggest outsourcing as an option? a) All of the above b) Increase Supplier Relations c) Reduced capacity d) Growth of data centers e) Ease of transition of new technologies
E
While a relatively simple method for funding, corporate budgeting ______________ a) gives business managers sole control over IT decisions. b) helps control the costs of IT. c) levies charges on specific users or business units. d) encourages sharing of funding resources between IT and business units. e) may result in an IT organization that is less end-user oriented.
E
iCloud is an example of which one of the following? a) Offshoring b) Backsourcing c) Farshoring d) Insourcing e) Cloud computing
E
Four asset classes of IT investments include: a) Control systems b) Financial Systems c) None of the above d) All the above e) Marketing systems
C
IT decisions have been categorized by Peter Weill and Jeanne Ross. These categories include all of the following EXCEPT: a) Business application needs b) IT security c) IT principles d) IT architecture e) IT infrastructure
B
In today's hypercompetitive business environment, firms that have strong project management skills have a higher likelihood of success because they are able to: a) Optimize business processes. b) Adapt processes and systems and therefore innovate faster than their competitors. c) Change and adapt in a slow yet methodical manner, reducing risk. d) Utilize social and mobile platforms. e) Spend money wisely.
B
Kellwood, the American apparel maker, decided to consolidate and bring IT operations back in-house in order to reduce costs. Kellwood choose which of the following strategies? a) Offshore b) Backsource— c) Captive Center d) Farshore e) Outsource
B
Scorecards provide a summary of information gathered over a period of time. Another common IT monitoring tool is the _____________. a) baseline b) dashboard c) metrics d) portfolio e) monitor
B
The balanced scorecard: a) Is one of many metrics used to evaluate the value of an IT investment. b) Is a method used to evaluate the health of an organization by looking at all value drivers such as the customers, the workforce, the financials and business processes. c) Is used to communicate the TCO for an IT investment. d) Is a tool used to communicate the organizational metrics using a traffic light approach (red/yellow/green). e) Focuses its attention on an organization's financials.
B
The most common driver for insourcing is to: a) Maintain control over the development of the system. b) Keep core competencies in-house. c) Make a system that cannot be bought. d) Develop internal skill sets. e) Keep employees loyal to the company.
B
This IT governance archetype consists of IT individuals or groups of IT executives. a) IT Duopoly b) IT monarchy c) Feudal d) Business Monarchy e) Federal
B
This is an IT governance framework that is consistent with COSO controls. a) Hippa b) Cobit c) ISO d) SoX e) ISACA
B
To maintain balance in a project with a fixed budget and a well-defined scope, a project team will require flexibility ________. a) with project quality. b) with the deadline. c) in spending. d) with assumed risks.
B
Valuing an IT investment is difficult because of many reasons. One of the reasons is: a) Increased customer satisfaction is not valued enough to justify costs. b) Many IT investments are necessities and payback is hard to calculate. c) IT investments often add no real business value. d) IT is seen as "a necessary evil". e) IT managers do not see the need to value an investment whose payback period is relatively short.
B
WalMart, the world's largest retailer, uses RFID tags to track movement of goods across its intense supply chain. One identifiable benefit is that pallets of goods no longer need to be manually logged by a worker when received. Instead, an information system automatically logs the goods as they arrive. This benefit is identified as which type of business change: a) Doing new things b) Cessation c) Work force reduction d) Efficiency e) Innovation
B
What is at the center of the project triangle? a) Focus b) Quality c) Cost d) Agility e) Speed
B
Which dimension of the balanced scorecard answers the question "How do customers see us?" a) Innovating and learning perspective b) Customer perspective c) Internal business perspective d) Financial perspective e) Supplier perspective
B
_____ of the 1980's allowed computing power to spread and gave rise to a decentralized approach to IT governance. a) Servers b) PCs c) Networks d) Mainframes e) The WWW
B
1) A system development life cycle a) Is a self-propelled ride at the "Technology Amusement Park" in San Francisco. b) Specifies how to build a prototype quickly then improve on it. c) Illustrates the steps needed to go from one stage to another: for example, analysis to design to construction to implementation to operation to maintenance. d) Is a chain of events that count down to the demise of a system. e) Assures us that as some systems die others are born in a sort of "circle of life."
C
1) What does PMO stand for? a) Project Maintenance Office b) Product Maintenance Office c) Project Management Office d) Project Mission Office e) Project Mission and Objectives
C
A steering committee works especially well with this particular IT governance archetype. a) IT Duopoly b) Feudal c) Federal d) IT monarchy e) Business monarchy
C
All of the following are frameworks for implementing Sarbanes-Oxley compliance EXCEPT: a) ITIL b) Committee for Sponsoring Organization of the Treadway Commission c) BCP d) COBIT e) COSO
C
1) What type of software is released under a license approved by the Open Source Initiative (OSI)? a) Shareware Software (SS) b) Open Source Software (OSS) c) Source System Software (SSS) d) Open System Software (OSS) e) System Architecture Software (SAS)
B
EEEEEBuilding a business case for an IT investment: a) Identifies the benefits of the investment. b) Creates a basis for monitoring the investment. c) All of the above. d) Helps gain commitment for the IT investment from business managers. e) Allows management to establish priorities for investing in different projects.
C
All of the following are indications that the project is successful EXCEPT: a) The project prepares the organization for future success and growth. b) The project profits are high and last for a very short time period. c) The project meets its return on investment goal. d) The project meets the established time and budget criteria. e) Customers receive a significant benefit from the project.
B
All of the following are new roles found in an IT organization today EXCEPT: a) Chief Social Media Officer b) Chief administrative assistant c) Chief Knowledge Officer d) Community manager e) Chief Privacy Officer
B
1) This is the term used to describe the techniques and technology that make it possible to deal with very large volumes of information that are created and stored for analysis. a) Business intelligence b) Big data c) Data analytics d) Database e) Data warehouse
B
1) This project cycle plan tends to be used for projects that have direct relationships between time and resources. a) Gantt b) CPM c) PERT d) Flowchart e) NPV
B
1) To help with organization and complexity, a project manager will break a project up into: a) Work b) Subprojects c) Business processes d) Infrastructure e) Variables
B
1) 67% of projects fail, if you define success by: a) Being completed on time b) All of the above c) Meeting performance criteria d) Being on or under budget e) None of the above
B
1) An organization may convert from an old system to a new system by choosing to run both the old and new systems at the same time until the new system is fully accepted. This is known as __________. a) SDLC b) Parallel conversion---- c) Direct cutover d) Agile development e) Cutover
B
1) Outsourcing decisions can be difficult and expensive to reverse because of: a) Cultural differences b) The complicated infrastructure and staffing considerations. c) Data loss d) Data security e) CMM
B
1) All of the following are qualities of a dashboard EXCEPT: a) Raw data b) Highly summarized c) Key metric driven d) Effective Visualization e) Alerts
a
1) Critical to the business case is the identification of both _________ and ________. a) costs, benefits b) benefits, detriments c) advantages, disadvantages d) costs, risks e) assumptions, risks
a
1) Denise works for a company where the IT department charges her department for actual usage of a SharePoint server, determining how often users log in and how much storage space her department consumes. What type of IT funding model is the company deploying? a) Chargeback method b) Allocation method c) Corporate budget method d) Distributed method e) Usage method
a
1) This is a plan designed to counter a manmade or natural disaster that could cripple an enterprise. a) Business Continuity Plan b) Disaster Recovery Plan c) Business-IT Maturity Model d) Disaster Business Case e) Business Disaster Plan
a
