BCOM 3360

You have observed what you think may be unethical behavior in the workplace. Which of the following are ways to speak up constructively?

"If this is expected, will we feel comfortable being public about it?" "If this is accepted, why is there a company policy against it?"

Which of the following statements about trust in businesses and business executives in the early twenty-first century is true?

Americans have historic low rates of trust of both businesses and business executives.

Which of the following statements about company confidentiality are correct?

Company confidentiality is sometimes necessary under the law. Failing to keep certain company matters confidential could harm other employees. Companies can require employees to observe confidentiality about certain matters.

The ___ test is an excellent way for you to evaluate whether your communications meets ethical standards.

FAIR

True or false: Minor acts of dishonesty and slight deviations from the truth are harmless and should be encouraged in business.

False

True or false: Over 70% of business employees trust their senior management and believe that their company leaders act with honesty and integrity.

False

True or false: When you are known for failing to live up to your promises to stakeholders, you have a reputation for good character.

False

Which of the following is most closely related to competence?

Having a track record of success

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?

Her personal values do not align with the corporate values of her work.

Assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true?

If personal values are not in alignment with corporate values, a lack of integrity is possible. Matching personal values with corporate values is a key element of character.

Which of the following questions should you consider when preparing to communicate with customers or colleagues?

Is trustworthiness or credibility key to the way I work?

What are characteristics of the preview statement of a report? (Choose every correct answer.)

It should give the reader a general idea of what the report covers. It should summarize the report's key messages.

According to most surveys, what are ways in which employees tend to feel about their companies? (Select all that apply.)

Many believe their company leaders do not act with honesty and integrity. Nearly half do not trust senior management.

Which of the following statements about the cheating culture is true?

Many students believe Internet plagiarism is not a serious offense.

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?

Simon must establish credibility.

The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?

There has been a significant decrease in trust in businesses.

Which of the following is a characteristic of givers in business?

They are generous in their support of their colleagues.

Why might business professionals fail to speak up after observing unethical behavior in their company?

They believe the behavior is standard practice. They feel they should remain loyal to the company.

Which of the following statements are true of poor questions?

They often reflect a judgmental mind-set. They can lead to less listening.

What are two reasons why you should join clubs and professional interest groups?

You will likely make friendships that will last for years and result in job leads. You are likely to learn skills that will make you more marketable.

Which of the following are common barriers to effective listening?

a lack of patience a short attention span a lack of self-awareness

Demonstrating accountability in business implies which of the following?

an enlarged vision of those affected by a business an obligation to meet the needs of others

In a job interview, you should dress

appropriately for the standards of the company.

How should you view volunteering?

as a way to help your community as a way to grow your network as a way to improve at small talk

When including personal details in your résumé or cover letter, you should

avoid revealing anything that is not strictly relevant. tell a story of how your key abilities and attributes will help the company. include only interests that accentuate your abilities and attributes.

What are reasons a company might ask for confidentiality agreements from its employees?

because of copyright law to protect intellectual property

Which of the following are positive ways a transparent workplace can be created by a leader in business?

by listening to the concerns of others by being reachable

How can joining clubs help your career?

by teaching you marketable skills by helping you form relationships with other future professionals

Generosity towards others is an example of ______ in the business world.

caring

Which of the following factors impact a business executive's credibility? (Select all that apply.)

character being caring competence

According to anonymous surveys, a majority of graduate students in education, medicine, law, and business did which of the following to gain admittance to their programs?

cheat

Which of the following are abuses of honesty?

cheating in the classroom deceiving consumers identity theft

Perceptions of a person's adherence to personal and corporate values are mostly determined by the person's

communications.

Conducting business with ______ helps forge character and maximize competencies.

complete dishonesty

When given a set of hypothetical ethical dilemmas, MBA students scored as high on unethical behavior as

convicts in prison.

Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence by her focus on

creating a successful track record.

In business, it is important to establish your _____ from your first day on the job.

credibility

Which of the following are gained by business leaders by when they recognize and show concern for others' needs?

credibility trust

You can improve your professional skills by becoming a(n) ______ communicator.

credible and trusted

A well-written heading should be which of the following?

descriptive and engaging

When using action verbs on a résumé, it is important to remember that

different action verbs are better suited to different career fields.

Which of the following requires a source citation?

direct quotation ideas borrowed from a secondary source paraphrase

In business, dishonesty on financial performance is likely to lead to

dismissal.

The moral principles that steer the behavior of a group or an individual are known as

ethics.

To ensure that a document is free from plagiarism, writers should

exercise original thinking. use numerous sources to support their thoughts. arrive at original conclusions.

When acting with transparency, a company executive provides stakeholders with which of the following?

financial figures from the business business process information basic facts about the business

Which of the following are examples of good business ethics?

following the law ensuring proprietary information remains safe

Recent research has found that when workplaces develop a climate of betrayal, it is most often through which of the following kinds of actions?

going back on decisions hiding the truth sharing gossip about others

Colleagues and clients ______ persons they know care about them.

have greater trust in

Having good credibility implies which of the following qualities? (Choose all that apply.)

having strong ethical values being honorable and reliable ensuring promises are fulfilled

Having good character implies that one has ______ values.

high moral and ethical

By thinking about how your communication will affect recipients, you are using the ______ component of the FAIR test.

impacts

People can develop competence by finding discipline-related

jobs. internships. real-world experience.

Which of the following are benefits of having many givers in a business?

less employee turnover greater profitability increased productivity

After a job interview,

most hiring managers expect a follow-up of some type relatively soon.

A cover page should include which of the following?

names of people who wrote the report date title

Effective communicators gain trust by seeking to understand others'

needs.

In general, how long should an executive summary be?

one page for every 10 to 20 pages in the report

To build trust within an organization, decision making must be

open based on a collective conscience documented

Which of the following is the first step in active listening?

paying attention

If employees do not honestly communicate about business issues, it can lead to

poor financial performance.

Most people will judge a person's competence based on the person's

previous accomplishments.

The appendixes of business reports commonly include

reference materials.

Which of the following happens in a team when team members use the phrase "our needs" is used instead of "my needs"?

solutions are developed that help everyone

A person who demonstrates accountability is someone who will take a ______ perspective of the groups affected by his or her business.

stakeholder

You should respond to interview questions

strategically. concisely. confidently.

What are methods by which people can develop competence? (Choose all that apply.)

study watching interning

When applying the FAIR test to a document, the writer should make sure that

the message includes accurate facts that have not been slanted. the message is considerate of people's value and feelings. the message demonstrates respect for the inherent worth of others.

When you justify a routine request, you should provide

the rationale for the request in your message.

What are corporate values defined as?

the stated and lived values of a company

Global cheating culture refers to

the widespread cheating that takes place in schools.

When composing important or controversial communications, you should spend time evaluating the best way

to be fair.

A good business communications textbook is designed to give readers which of the following things?

tools to develop communication abilities over the course of a career opportunities to consciously elevate their communication skill set

When civil servants share relevant information and decision rationale with stakeholders, they engage in

transparency.

When people are credible, they have a reputation for being

trustworthy

To support the story line of a report, you should

use charts to simplify complicated numerical information. include charts only for statistics that are directly related to the central theme.

You can create a sense of trust in others by adopting which of the following orientations?

we you

An organization's code of conduct is a(n)

written code of ethics.