Bcom test 3
12. One way for Type B workers to achieve balance is to _______________. a. become a proactive communicator versus a reactive communicator b. learn to say no c. ignore small problems d. continue being laid back as stress can be dangerous
a
30. The most effective communication style for leaders with low readiness followers is the selling approach. a. True b. False
b
32. Skipping over under prepared employees during meetings is the best way to maximize everyone's time. a. True b. False
b
35. Thank-you notes should be sent after you have received a job offer a. True b. False
b
2. Which of the following is an example of an information communication technology? a. a punch time clock b. a type of language used by two-way devices c. a personal data assistant d. a rotary phone
c
2. Organizations that pass the leadership roles onto the children of former leaders most likely view leadership as a(n) ____________. a. trait b. socially based characteristics c. inherited personality d. birthright
d
25. What does strategic planning encourage the development of? a. goals b. initiative c. strategies d. all of the above
d
8. What belief is held by Theory X managers? a. the average employee likes work b. employees should be self-directed c. employees prefer to not be told what to do d. employees value job security above all else
d
34. Performance evaluations should occur more often than once a year. a. True b. False
a
5. At the organization Jim works for, he is repeatedly harassed by the majority of his coworkers. Jim is being ___________. a. bullied b. mobbed c. threatened d. fired
b
35. Sometimes it is okay to send a joke through company-wide email as long as it is not offensive. a. True b. False
B
26. Approximately 35% of workers care for their aging family members. a. True b. False
a
27. Burnout can be caused by conflict between employees as well as workload. a. True b. False
a
29. McGregor's Theory X managers utilize a top-down approach to communication. a. True b. False
a
3. Mutual influence, common purpose, and collaboration are marks of ___________. a. leadership b. team-based skills c. groups d. team goals
a
35. Work-life balance improves relations between employees and management. a. True b. False
a
6. Most workplace bullies are _____________and most victims are ____________. a. supervisors, women b. men, women c. women, administrative employees d. customers, janitorial staff
a
13. Electronic bulletin boards can be accessed ___________. a. by joining a listserv first b. by subscribers c. by anyone d. through company channels
C
15. Which of the following text messages should have been communicated with a phone call or in person? a. "see you there." b. "meeting @ 10" c. "you got the promotion!" d. none of the above
C
26. Although assistants may not have a manager title, they still retain power in an organization. a. True b. False
A
25. Why is it important to understand the drawbacks of technology in the workplace? a. To learn to avoid electronic communication whenever possible b. To understand that misinterpretation, employee surveillance, and information overload can hinder your professional excellence c. To make sure that no one has access to your personal information d. To create a workplace culture that is not greatly influenced by electronic communication
B
10. What factor(s) contribute to full time work outside of the home losing its appeal to mothers? a. a lack of work life balance due to the "second shift" b. their partners are able to contribute more financially, allowing them to be able to stay at home c. science shows women desire to stay at home to be with their children d. unequal pay
a
13. Type A personality types can achieve balance by _____________. a. giving control to other people b. becoming proactive c. assign firmer deadlines d. checking their colleagues' work more often
a
7. Victims of bullying usually ______________. a. sue the company b. ignore the bully or avoid bullies by staying in their office c. lose their jobs d. begin bullying others
c
20. Jake recently made changes in his office to allow employees more time with their families. During that time, Jake has noticed a marked drop in employee turnover. Jake has increased _________. a. employee retention b. employee attrition c. employee growth d. employee self-esteem
a
24. Which of the following is true about technological boundaries? a. technology has grown more confusing in recent times b. technology has increased our work-related tasks and maintenance c. the amount of data we can carry has decreased d. increased technological communication does not allow us to move as freely as before
b
28. Writing startup sheets are used for employees to begin outlining press releases a. True b. False
b
30. When it comes to dealing with angry or rude customers, giving in to their demands is the most appropriate way to avoid further stress. a. True b. False
b
31. Part of the role of a manager is to make sure vacant positions are filled as quickly as possible. a. True b. False
b
33. Work-life balance is spending equal amounts of time on work and family. a. True b. False
b
4. Every week, Sophia's company has to post a job advertisement because someone has resigned. Her company is experiencing ____________. a. normal turnover b. attrition c. retention d. internal burnout
b
15. "Dr. Black's teacher evaluation scores ranked in the top 2% of the entire University results" is an example of using ___________. a. general language b. a summary c. a vivid illustration d. specific language
d
30. Information overload occurs when information, requests for feedback, taking on new projects, responding to questions, answering the phone, and completing required online classes for work on top of taking care of loved ones, children, pets, and other family matters leaves us feeling as though things are spinning out of control. a. True b. False
A
31. Because of the distance a message has to travel, computer-mediated communication occurs in asynchronous time. a. True b. False
A
10. Which of the following is a type of quantitative data? a. interview transcript b. survey results c. open-ended comments d. phrases
B
19. When looking at a prospective employee's Facebook profile, what could be a red flag to potential employers to not hire someone? a. Seeing where the candidate went to school or grew up b. Seeing what type of people make up the candidate's friends list c. Pictures or posts that do not convey a professional and responsible person d. Information about religion, political beliefs, or personal values
C
21. Being charismatic, charming, tactful, and popular are examples of _________ traits. a. personality b. social background c. social d. physical
C
12. Which of these statements is true regarding spam e-mail? a. spam recipients are never random b. all spam contains viruses designed to hack your computer c. spammers often steal sensitive passwords d. spammers buy your information from companies you have given your e-mail address to.
D
2. Computer-mediated communication takes place via ____________. a. computers b. cell phones c. pagers d. all of the above
D
6. Managerial functions include important duties such as being in charge of and responsible for various goals and functions in an organization while leadership functions include _________________ followers as opposed to subordinates. a. influencing and guiding b. being in charge and delegating tasks to c. speaking in front of d. having the job title of manager or supervisor in charge of the
a
21. What pitfall should type-B personalities avoid? a. controlling every aspect of a project b. allowing slackers to get away with doing next to nothing c. covering for an absent employee d. doing all a group's work to stay ahead of a deadline
b
24. John recently assessed several important issues facing his department and sent his findings to his superior. This is an example of a(n): a. proposal b. report c. planning document d. assessment
b
8. Achieving work-life balance is important for the following reason(s) _____________. a. work-life balance must be present in order to sustain professional excellence b. imbalance between your work life and personal life can negatively influence the way you communicate c. work-life balance fosters the meaningful and successful relationships at home and work d. all of the above
d
1. Message clarity within written communication begins with __________. a. organization b. purpose c. proofreading d. outlining
A
17. What should a leader do in between meetings? a. allow their employees to work independently b. send reminders of upcoming work to be discussed at the next meeting c. take over a task that is not being completed in a timely manner d. allow workers to switch tasks if they think it will benefit the group
B
7. The most professional thank-you letters are ______________. a. e-mailed for quick delivery b. sent with a full letter c. hand-written d. delivered in person
C
19. Why is it important for organizations to promote healthy work-life balance? a. employees will not seek promotions or raises so often b. workloads can be increased to each employee c. employees become more committed to their work d. employers can reduce vacation time
c
24. Alex recently began working for a new manager who motivates him to work for the good of the company instead of for himself. Alex's manager is an example of a(n) ________ leader. a. motivational b. inspirational c. transformational d. psychological
c
25. Typically, who does the responsibility of caring for aging parents/in-laws fall on? a. grandchildren b. sons c. women d. state or private health physicians
c
8. Stacy has a Facebook account and uses it as a sounding board for her frustration with her personal life and company. Which of the following statements is true? a. Stacy should only delete anything on her Facebook page that is work related b. Stacy should be mindful about what others can retrieve about her on the internet and should refrain from posting things that may show her in a negative light c. She can post negative comments about the company as it is her right to exercise her right to free speech and because of this nothing negative will happen d. As long as she is not "friends" with her boss, she should be fine
B
34. Workplace stress can lead to obesity. a. True b. False
a
32. For the purposes of organization, all e-mail should be sent to one inbox and then filtered into separate folders within that inbox. a. True b. False
B
1. What is a disadvantage to using network e-mail? a. you must use your work computer or be signed on to your network to access software b. lots of storage space c. more difficult passwords d. easier file sharing
A
16. Giving team members homework or tasks at meetings __________. a. allows the team members to be more involved in each task b. is a way to assert authority c. helps maintain the line between subordinate and superior d. will cause employees to forget the other points of the meeting
A
20. Which of the following is not true about e-mail awareness? a. e-mail takes up a great deal of storage space b. e-mail is never secure c. e-mail can lead to misunderstanding d. e-mail abuse can lead to employee termination
A
24. Which of the following is an example of an e-mail flame? a. Jon sending an e-mail that is blunt, insensitive and rude to another coworker b. Susan sending an off-color joke to the entire company c. Alice using Facebook to complain about a customer d. Daniel using his company e-mail address for personal business
A
26. One way to avoid electronic aggression is to ask yourself if you would say the same thing to someone in person. a. True b. False
A
27. Communication through any type of technology is referred to as computer-mediated communication. a. True b. False
A
5. An employee's positive performance should be documented in a(n) __________. a. employee review b. internal memo c. business letter d. thank-you letter
A
17. Why do most companies find it necessary to have a written policy regarding electronic communication? a. Employers need a paper trail on employees' activities in case they want to fire them b. Issues such as viruses, misuse of the system, and e-mail etiquette need to be clearly spelled out to employees c. Finding out if job candidates can understand the policy is critical to the hiring process d. Employers want a legally binding contract in place to protect against lawsuits
B
23. Matt recently landed a job at a successful company after he linked up with a former fraternity member who was now the hiring manager. Matt's case is an example of: a. fraternal power b. connection power c. friend power d. networking power
B
4. Which e-mail address example is the most appropriate to use for professional use such as business connections? a. [email protected] b. [email protected] c. [email protected] d. [email protected]
C
18. Kyler did not finish his task and is unable to report on it for the meeting. What should the leader of his team do? a. give the task to someone else to finish b. tell Kyler to skip the meeting in order to work on the task c. move Kyler to the agenda for the next meeting d. require Kyler to attend and report on his unfinished work
D
3. Which of the following is not part of the components of a writing startup sheet? a. purpose b. audience c. delivery d. proofreading
D
13. Proactive media writing is a form of written communication similar to a press release that emphasizes an organization's commitment to ___________. a. safety and compliance b. harming the environment c. industry standards d. city governments
a
31. Process directives are a form of written communication that addresses changes in company policies. a. True b. False
a
20. Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of _________. a. copying b. plagiarism c. stealing d. none of the above
b
32. Written proposals should only include bulleted lists of objectives. a. True b. False
b
34. E-mail communication carries less formal expectations than written communication. a. True b. False
b
9. Theory Y managers believe _____________. a. employees are not motivated b. employees are underutilized c. employees need to be directed d. employees do not seek responsibility, but accept it
b
14. Sheryl believes her role as a leader is to facilitate the group. Sheryl is what type of leader? a. telling b. selling c. participating d. delegating
c
21. Which of the following is an example of an external communication plan? a company-wide e-mail explaining how to file a grievance with a superior b. an employee drafting a new communication chart for the department c. a department's new outline on drafting press releases d. a memo detailing the company's policy on internet use
c
4. A supervisor's authority to approve a timesheet is what kind of power? a. coercive power b. authority power c. legitimate power d. superior power
c
7. A company hires a consultant to give a presentation to the staff because she is a co-creator of the customer relations management software the company uses. The consultant has ___________. a freelance position b. subordinate status c. expert power d. a management connection
c
14. It is important to strive for written communication and professional excellence when using e-mail because _____________. a. email usage is prevalent b. people working in businesses and professional organizations increasingly rely on their e-mail systems to communicate with colleagues and accomplish their work c. it will contribute to professional excellence d. all of the above
d
16. Why is it especially important to be careful about the messages you send via electronic communication? a. Due to the lack of cues, misunderstandings can lead to electronic conflicts b. Almost anyone can look into your private emails c. The same rules apply for electronic communication as paper communication d. All of the above
A
2. Luke tells his team that they need to be more productive. Which is the best statement Luke could make to clarify that request? a. "Each of you need to generate 3 reports per week." b. "Be more productive or you will be demoted." c. "More productivity will increase the chance of a bonus." d. "Each of you need to work harder."
A
22. Which of the following is an appropriate use of reward power? a. giving a good schedule to an employee for consistent timeliness b. taking away a raise opportunity for an employee's poor performance c. giving a good office to a favorite employee d. all of the above
A
33. Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user. a. True b. False
B
34. Using traditional ring tones is not important to your professional etiquette. a. True b. False
B
6. How far in advance should letters of recommendation be requested? a. 1 week or less b. at least 2 weeks c. at least a month d. 2 months or more
B
6. When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change is tone is a characteristic of what type of communication? a. verbal b. nonverbal c. non-professional d. computer-mediated
B
1. Early researchers believed leadership ability was a(n) ____________. a. inherited gene b. trait c. socially based characteristic d. myth
b
14. Which is the most proper voicemail etiquette? a. use only the standard factory greeting for callers to hear b. check messages regularly c. do not let callers know if you are out of your office d. refer the caller to someone else in your greeting for immediate help
D
21. What is a question you should take into consideration when attempting to include motivational language in your e-mails? a. Would I pass this information on in hard copy? b. Would I repeat this in person? c. Am I communicating professionalism to my colleagues? d. all of the above
D
15. Which of the following is an internal trigger to anger? a. frustration that you did not get promoted because you bombed the presentation and were unable to sign the client b. frustration that your team members did not do their part c. traffic d. irritation that your spouse does not understand your work schedule
a
16. How does the U.S. compare to other countries concerning vacation time? a. the U.S. has less vacation days and less required time off b. the U.S. has less vacation days and more required time off c. the U.S. has more vacation days and less required time off d. the U.S. has more vacation days and more required time off
a
22. When would you want to use qualitative data in a business proposal? a. when highlighting consumer feedback on a product b. when outlining the sales growth percentage for a product c. when comparing the gross versus net profits of a product d. when identifying the highest sales via customer demographics on a product
a
28. Employee attrition is one result of employee burnout. a. True b. False
a
31. Overemphasizing employee failures is one type of workplace bullying that leads to stress and burnout. a. True b. False
a
32. Less than 10% of bullies are usually punished, transferred, or terminated. a. True b. False
a
33. Leaders should publicly give team members credit for successes. a. True b. False
a
1. Which of the following describes someone with a Type A personality? a. a person who waits until the last minute before something is due b. a person who stays at work late making sure everyone's report is perfect c. a person who shows up late every day d. a person who shows up on time every day
b
13. Excellent leaders assess each situation and then select the leadership style and accompanying communication style that best fits the situation using three factors: the leader-follower relationship, the task structure, and the position power. This is a situational leadership theory called _______________. a. Blake and Mouton's Managerial Grid b. Contingency Theory c. Hersey and Blanchard's Situational Leadership Theory d. being a transformational leader
b
16. Ted is writing a business request for his boss and is worrying about whether he should send his message by hard copy or e-mail. Also, Ted is not sure when to send his request. Ted is worrying about the _________ of his message. a. timing b. delivery c. purpose d. language
b
18. Susan recently graduated college and has moved into a new neighborhood close to work. She likes her house, neighbors, and feels that her job offers long-term security and advancement. This is an example of: a. work-life balance b. community c. family d. boundary
b
28. In the laissez-faire leadership style, leaders make decisions based on the will of the people. a. True b. False
b
29. Employees who put in more hours tend to be the most productive. a. True b. False
b
12. Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader. a. team b. compassionate c. country club d. middle of the road
c
17. Which of the following should not be included on a business letter with price quote? a. scope of work b. clarifications c. deadline for payment d. breakdown of costs
c
19. What type of people should you use for letters of recommendation? a. teachers b. previous employers c. business professionals d. all of the above
d
22. Which of the following is false about workplace bullying? a. bullies are bosses more than 80% of the time b. less than 10% of bullies are punished, transferred, or terminated c. on a regular basis more than 40% of workers observe bullying in their organizations d. more than 50% of workers feel safe and secure at work
d
23. Which of the following is an example of a networking note? a. a note expressing appreciation to a coworker b. a note thanking a customer for their business c. a note offering new products and services to a community d. a note reminding an employer about your interview and qualifications
d
3. Which of the following is a cause of burnout? a. doing the same type of work with little variation b. lacking a sense of accomplishment and meaning c. being under constant pressure to produce, perform, and meet deadlines d. all of the above
d
9. Linda's organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in a(n) _____________. a. process directive b. internal letter c. external memo d. proactive memo
A
11. Which of the following would likely be included in an external communication plan? a. interview transcript b. survey results c. open-ended comments d. phrases
B
11. Which strategy is a way to avoid e-mail information overload? a. Ignore and delete what you can. b. Read and respond to messages that are important. c. Block out some time to delete inbox clutter. d. All of the above
B
15. When should a leader meet a new employee? a. during the interview b. sometime before they are hired c. on their first day on the job d. after they have been through an orientation
B
19. Leaders should give their positive feedback __________. a. in private, and sometimes publicly b. on a regular basis c. in public, but never privately d. in written form only
B
18. Katy's job requires her to constantly be traveling around the country, so she often text messaging to keep in contact with her company. What is a drawback to this strategy? a. Messages can't take place in real time b. Text messaging can be expensive and time consuming c. Text messaging has no place in the professional environment d. text messaging lacks many of the basic features that e-mail offers
D
10. The idea that workers are for working and managers are for thinking is characteristic of which leadership style? a. theory X b. theory Y c. authoritative d. democratic
a
26. Excellent written communication begins by reflecting on the general purpose. a. True b. False
a
7. Which of the following is true concerning workplace surveillance systems? a. Employers are allowed to track information being accessed from their computers. b. Work computers are more secure than personal computers. c. Employees can hide their online activity by clearing their search history. d. Systems that track web activity are illegal without the consent of the employee.
A
22. Sending authentic-looking but fraudulent e-mails in order to steal sensitive personal information is known as ___________. a. spam b. phishing c. mimicking d. miming
B
28. Searching social networking sites to view an employee's personal activities is illegal once an employee is hired. a. True b. False
B
29. Using a network e-mail address is the only way to ensure its security. a. True b. False
B
10. Computer-mediated communication occurs in ___________. a. synchronous time b. asynchronous time c. synchronous and asynchronous time d. neither synchronous nor asynchronous time
C
23. What is a reason why e-mail dialogues can lead to electronic aggression? a. People are often times frustrated by the overload of e-mail they receive b. E-mail dialogues often has glitches which make them difficult to read c. the lack of face-to-face cues can lead to misinterpretation and can be construed as offensive d. E-mail dialogues can detract from other important work someone might be doing
C
8. Memos should be sent ____________. a. to everyone in the company b. as frequently as possible c. for critical information only d. to reprimand employees
C
25. Which of the following is an example of healthy face-saving behavior? a. blaming a coworker for a missed deadline b. offering to take the blame for a failed project c. blaming a budget cut for poor project results d. saving negative feedback for a private setting
D
3. Which social networking site focuses more on business networking than social networks? a. Twitter b. MySpace c. Facebook d. LinkedIn
D
4. Cover letters should be written in the form of a ___________. a. business report b. business memo c. personal letter d. business
D
5. What type of e-mail should you avoid sending while at work or from a work account? a. forwards b. jokes c. e-mails containing emoticons d. all of the above
D
9. Which term correctly identifies the study of time as communication? a. oculesics b. linguistics c. proxemics d. chronemics
D
27. Being well-connected in the business world gives you a type of power known as connection power. a. True b. False
a
27. Using general language in written communication can often lead to misunderstandings. a. True b. False
a
20. Negative feedback should be given __________. a. in private only b. during a meeting c. publicly d. in written form only
A
11. Lucinda cares a lot about the amount of work being produced by her team, but she is also concerned about her employees' job satisfaction. Which style describes Lucinda?a. team leader b. compassionate leader c. country club leader d. theory X leader
a
11. Work-related ___________ and the negative habits that accompany this type of lifestyle have long been known to have a detrimental impact on health. a. stress b. anger c. projects d. anxiety
a
18. What is the purpose of a business letter for employee downsizing? a. to inform other businesses about skilled employees available for employment b. to inform employees they are being downsized c. to motivate employees to increase value and production d. to inform shareholders about company business
a
29. Job applicants should use the business letter format of written communication to write cover letters for job applications. a. True b. False
a
30. Anyone being asked to write a letter of recommendation should be specifically asked if they would be willing to write a favorable letter. a. True b. False
a
33. Interview data is a type of qualitative information included in business reports. a. True b. False
a
35. One of the most effective ways to motivate employees is to develop shared goals. a. True b. False
a
5. A manager who takes away a promotion offer as punishment for an employee's behavior is exercising her _______ power. a. legitimate and coercive b. legitimate and reward c. legitimate d. coercive
a
9. During the _________ phase of workplace mobbing, victims are labeled by the administration and/or mob. a. 1st b. 5th c. initial d. 4th
a
23. Chris works at an IT company in the customer service department. At his job, Chris is constantly picked on by the IT technicians who make fun of his lack of technical knowledge. This is an example of __________. a. workplace bullying b. singling out c. workplace mobbing d. workplace belligerence
c
14. Which of the following is an external trigger to anger? a. being frustrated that you did not ask for vacation time by the assigned deadline b. regret that you didn't participate in the software training session c. being mad at yourself for procrastinating d. another employee showing up late who has you cover for them
d
17. Which of the following is an appropriate example of a family? a. two college roommates b. man living with a girlfriend c. mother and an adopted child d. b and c
d
