BI Study Guide
How many carry on items is H passenger allowed to have
1
How many flight attendants are required to be on an aircraft with 50 seats
1
How many personal items is each passenger allowed to have
1
Pre taxi procedures
1. A passenger count must be given the captain 2. Overhead bins are properly closed 3. Crew member carry on item secured and stowed in the proper locations 4.Carry on items properly stowed 5. Seat backs are in an upright and locked positions 6. Exists eat comply exit seat complains 7. Tray tables are properly stowed 8. All passengers are seated and seatbelt securely fasten 9. Laboratory is unoccupied 10. No smoking 11. Galley carts, cabinets, tables, coffee pots and drawers are secured 12. All service items provided by flight attendants must be collected in secured 13. Phone calls are discontinued and PED weighing more than 2 pounds are stowed.
List all of the required items.
1. FAM (610) 2. Carry on baggage program (195) 3. exit seat program (190) 4. Flight Attendant Certification (FAA) 5. Airport ID & Mesa Airlines, inc. Badge 6. pen 7. passport 8. workable wrist watch 9. operable flashlight
Flight attendants are not permitted to except a schedule duty period longer than ____ hours in any 24 consecutive hours. Each flight attendant shall be relieved from duty at least once during any _____. Flight Attendants must be given a period of ___ Consecutive hours
14, 24 hours, 7 consecutive days, 9
When must a full Pre flight briefing be conducted _____ When must an abbreviated preflight briefing be conducted
1st aircraft flight or crew change , other legs Aircraft swap or Change in weather
How many fight attendants are required to be on an aircraft with 51 seats
2
There must be _______ Extra safety information cards on each aircraft and _____ in each
20%, one, seat back pocket
crew members shall not participate in scuba diving ____ hours prior to reporting for duty
24
UM's are__ __ years of age. Who is directly responsible for unaccompanied minors on each flight
5 the 12 FA1
To become an IOE instructor you must have _____ of flight attendant experience.
6 months
flight attendants shall not preform inflight duties within ____ hours of blood donations
72
According to federal aviation regulations no crew member may consume any alcohol within _____ Hours of reporting for duty. Note: Mesa airlines incorporated company policy is within _______ Hours of duty
8, 12
Per its code share, Ums must be how old to make a connection AE_______. UAX_______
8,8
What is the minimum number of rest hours required by the FAA? ____ Maybe reduced to ____ Hours if the FA is given a rest period of at least ____ Hours that will begin no later than 24 hours after the beginning of the reduced rest period.
9, 8,10
Where are the procedures for dealing with passenger misconduct
A. Any passenger reasonably thought to be a potential threat will be decline boarding or removed from aircraft B. The fight attendant is responsible for notifying the captain of any passenger problems other or developing situation that may adversely affect flight safety security or the comfort or the general welfare of the passenger and crew C. Upon notice of a disturbance to the flight crew by the flight attendant the flight deck door will remain closed and locked until the scheduled landing D. Do not challenge or argue with the passenger accede the passengers demands it possible E. Respond to unreasonable and or unsafe actions with firm clear warnings if the passenger continues to be disruptive the flight Attendant may consider advising the passenger of potential serious legal Consequences Of Their continued missconduct. the fight Attendant shall complete a CIR online within 24 hours F. If the captain determines that a disruption as likely to affect the flight safety or may result in injury or serious psychological distress to passengers or crew they may divert to the nearest safe and suitable airport and request law enforcement assistance
List the steps for handling passengers with seat Duplications
A. Check passenger documents B. Reseat if necessary C. Arrange alternate seating for passenger moved D. Involve customer service rep at necessary (csr)
What are the requirements for Kane stowage
A. In an approved stowage compartment B. On the floor between non emergency exit window seats and fuselage C. Beneath to non emergency exit window seats flat on the floor D. Under a series of passenger seats in the same row not blocking exit aisles
Explained the normal procedures of operating the flight deck door and flight
A. The pic or 1st officer will notify FA1 that the flight deck door needs to be opened be. All cabin crew members must terminate service in return galley cards to the galley FA1 will ensure that the forward lavatory is empty. C. Once the crew members have verified there are no passengers within the clear zone and the lavatory is empty I say one will physically blocked the passenger aisle at row 1 and remain afte. I fade to will contact the flight deck and advised the flight deck door may be opened E. The pic 1st officer or jump seat occupant will use the people to assess that the cabin is prepared as stated above and there is no sign of duress. F. FA to will enter the flight deck close and lock the door FA to and the pic or 1st officer will carry out the challenge and response procedure. G. For read M and for the flight deck the same procedures will be used with the duties of FA to perform by the flight deck officer who exited the flight deck. J. Once both slide decks officers in any jumps I documents have returned to the flight deck and the challenge and response procedure has been carried out successfully cabin crew members merit will return to normal duties
List the steps for dealing with passenger personality conflicts
A. Upon initial indication that passenger conflict, intervene and attempt to resolve passenger conflict B. Identify the passengers motivation and try to relocate as soon as possible C. If conflict is of serious nature and alternative arrangements cannot be Accomplished initiate seat change immediately D. Set the conflict escalate to levels which the safety security and general welfare of the passengers become unsafe the fight it in that will notify the captain via inter phone system E. Submit a cabin incident report online within 24 hours
List the regulations for carrying baggage in passenger seat
A.Under a 170 pounds B. Packets and cover to avoid injury to passengers C. Properly secured by seatbelt D. Will not restrict emergency exit equipment or regular exit aisles E. Does not block passengers view of placards or illuminated signs F. No dangerous goods G. At least one handle for the seat belt to loop through and secure the luggage H. Not restricting to bulk heads
While in uniform, flight attendants must always consider behavior in terms of how it's seen by others: A. Avoid _____ in public areas including aisles and galleys of the AC. Avoid _____ B. Do not sit ____ or on ____ C. Never wear _____ D. Tattoos and body piercings must be ____ E. Do not sit ____ during flight unless _____ F. Do not ask _____ professionalism while on duty is expected at all times.
A.small talk disputes, loud conversations and disputes B. wheel chairs, atlis bin and conveyor belts C. headsets D. covered at all times E. In passenger seats, jump seat is inoperative F. personal questions
When can the main cabin door be closed
After the paperwork has been exchanged
When must the flight attendant perform the exit row briefing? What is the exception to this
After the verification amounts are made and before the main cabin door closes, When the weather is extremely cold or it's really noisy outside
Where can crew memos be found?
Altitudes
Define sterile cockpit
Any critical phase of flight ~ Taxi, Takeoff, landing, and anytime under 10,000 feet.
How much to see about the fasten at someone is holding a lap child
Around the adult only
Flight attendant procedures for gate checked baggage
Asked the customer at they have e ciggs or batteries or any electronics Allow they are removal of the items and carry in cabin
No person may _______ A crew Member in the performance of that crew members duty on board an aircraft in operation
Assault, threaten, intimidate or interfere with
once ____ is complete and a_____, ______ shall _____ and _____ Using the applicable passenger count form notify the captain or the 1st officer ______
Boarding, all Passengers sested FA2, count passengers in each section, Confirmed total Passengers with FA1
What child restraint systems are not acceptable for use during taxi, take off, landing on messa operated flights
Booster seat, chest harness
How do you recognized HazMat label or place car
By it diamond shaped sign class number at the bottom
C.Always don _______ D. Always use ________ E.Avoid contact with ______ F. Wash your hands_______
C.Latex gloves D. a breathing barrier E. blood and bodily fluids F. immediately using soap and warm water
How can you report a hazard ______
CIR
__________ Is the only that arrow aviation association approved harness type child safety device allowed to be used on our aircraft
Cares, child aviation restriction system
Any time the flight deck door is open a procedure called _______ Must be used to verify that the doors closed and locked. It is carried out as followed ________
Challenge and response, Once the flight deck is closed, it will be locked from the inside. Either the pic or 1st officer will signal to the cabin crew that the door has been locked. This will be accomplished by calling FA1 on the inter phone. While remaining on the phone with the flight deck crew FA1 will attempt to open the door. If unsuccessful FA1 will notify the flight deck crew
If a flight attendant has any questions regarding has my issues, where could she refer to it in the fam
Chapter 2 pages 2.87 through 2.90
Explain the topics covered in the pre flight briefing
Crew coordination mission planning aircraft specific info security info question and answer
And exit seat is a seat having _____ From which a passenger can proceed directly to an exit without
Direct access, Having to enter an aisle.
When is the flight attendant required to complete recurrent
Each calendar year month of and month prior
Passengers traveling with personal pets may not set in the ______ seats
Exit row
What is the signal for gradual
FA please secure cabin for arrival
The verification announcement is performed verbatim by_____ when
FA1, 1 After boarding an additional passenger before closing the main cabin door
_______ Makes the verification Announcement. ______ Will then walk the entire length of the cabin and verify with FA1 that the following pre taxi items have been completed _______
FA1, FA2, Before main cabin door closes
At gradual descent ______ Makes the gradual descent announcement and then walks the cabin to verify
FA2, Exit clear , service items picked up, overhead bins closed, carry on stowed, passenger's seat seat belts, laboratories are empty, provide crew with special request, exit feet compliances, empty coffee pot
The company properties must be returned if employment is terminated.
FAM, Company ID, Airport ID, Parking pass, Cary on baggage program, Exit seat program
Passengers are not permitted to use their headphones and during the main announcement to ensure they pay attention the safety demos
False
Mesa air group and Corp operations are governed by the federal aviation regulations approved by the _____
Federal Aviation Administration
________ Are exempt from carry on baggage limits when traveling on ________
Federal air Marshals, mission status or official business
All child restraint systems or seats which contain labels stating they are approved by ________ Are acceptable for use aboard Mesa airlines aircraft
Federal aviation association FAA , a foreign government or united nations
What does the abbreviation FRH stand for? What is Mesa's policy for FRH
Flameless ration heater, does not accept flameless ration heaters
Who is responsible for TWOV passengers on board the aircraft
Flight Attendant
Give some examples of items considered insidental that will not be counted against the personal items allowance
Food, duty free, jackets Coats, umbrellas, walking assistant devices, compact folding strollers, canes
A hazard is A hazard as a condition that is a _______ Risk is the _____ Measured in terms of ______, ______ Is apply to the hazard to ______ To acceptable levels
Foreseeable contribute to an accident, pre requisite that of an accident, consequence of a hazard, likelihead, severity, SMS, mediate their risk
What does the abbreviation commonly known as haz mat stand for
Hazardous materials
Passengers who are unable or unwilling to comply with exit seat requirements are_______. Station agents are flight attendants must honor a passenger's request to be seated at a 9 exit seat. In the event of a full flight _______ In the event that no passenger will be willing to exchange seats, _______ and able
Immediately move, exit seats will be left empty passenger will be reaccomidated by customer service, willing, able
When not in use or when in a carry on, the POC may be placed ______ Provided that
In an overhead bin, it is turn off and battery is separate
Spare lithium batteries must be _____ to prevent short circuit
Individual protected
Make note on the passenger count form of the Following
Infant lap children, service animals, special needs, pilot in command may ask wait, items occupying seats
Define blood borne pathogens
Infectious substances in human blood that causes infection and disease
What must the flight attendant do if there is not enough seatbelt extenders on board an aircraft to accommodate all passengers of size who need one
Inform captain and gate agent
Flight attendants must _____ 4 manual and required item checks indicated that ______ Subsequent flights with same flying partner______ Must still be initialed on form
Initial, physically verify, verbally verified
Carry on baggage is not permitted in overhead bins and/or other areas where it might
Interfere with crew access to emergency equipment or block view of passenger signs and placards
The cabin into that report shall be filled out when an ________ occurs
Irregularity or discrepancy
A passenger may hold food in his hand for immediate consumption during taxi, take off and landing as long as ________
It weighs less than 2 pounds and is no greater than 10"
Inform ______ That_____ The FA1 will notify the pilot in command that ______ As part of_____
Like crew, cabinet secure, how exit C occupants have been verified, the cabin is secure Notification
Verify ______ By checking_______ And______
Main cabin door is locked, operating lever position, lock indicators
If a flight attendant become pregnant she must notify ____
Manager
Passengers who appear to be intoxicated are _____. Regulations require that: A. ______________ B. During boarding, ______ For the following indications that a passenger may appear to be intoxicated. S present, these indications require that _______. This may require talking with the passenger. Signs of intoxication may include: i. ____________ ii. _____________ iii. ___________ iv. __________ C. S any one or more of these additional symptoms or behaviors is observed, it ______ To believe the passenger ______ and ______: i. _______ ii. _______ iii. ________ D. Flight attendant must _____ the _____ Of a passenger who appears to be intoxicated. The pilot in command well ensure the station's supervisor is notified and the passenger is _____ E. Is there an acceptable level of intoxication F. If the passenger appears drunk but happy are they OK to board.
May not be acceptable for travel A. Passengers who appear and toxicated may not board aircraft B. An assessment is necessary to determine of passenger appears to be intoxicating 1. Smell of alcohol on breath 2. Blood shot eyes 3. Excessive talking or mumbling 4. Inappropriate speech or laughter C. Is reasonable, appears to be and toxicated, should not be boarded. i. Slurred Speech ii. Can not maintain Balance iii. Confusion or disorientation Immediately notify, pilot in command, deplaned E. No F. No
When the seat belt sign is turn off, passengers using a POC may ______
Move about the cabin, continue to operate
A passenger has requested to move out of the exit row, must he disclosed why
No
Are the following permoted while in uniform? Setting on Atlas binds
No
Can the captain's den in for a flight attendant during the boarding and deplaning process
No
Entering the liquor store or the consumption of alcohol
No
Non conservative eye wear
No
Our batteries that are not installed and electronic devices and East cigarets permitted in checked bags
No
R fi attendance required to clean up vomit
No
Reading while on duty except as necessary for the performance of
No
Sleeping are giving the appearance of sleeping in Tabb and while on duty or in view of passengers
No
Wearing headphones
No
chewing gum
No
How many service items are allowed in the cabin
No limit
Any time a flight attendant ______ or ______ Hazardous materials are being loaded on the aircraft, they must
Notify the captain so items can be detained and the situation in resolved
How many seatbelt examiners may be given to a passenger of size
One
Where information must you give to UM during the UM briefing
Operation of seat belt common proper stowage of carry on luggage, passenger service unit common supplement oxygen mask, location and laboratory, advise them to stay in seat untill all passengers are off
A flight attendants first concern is?
Passenger safety
How many personal cabin pets are allowed in the cabin for messa flights operating as a code share
Per codeshare
The ______ Is directly responsible for and is the final authority as the operation of the aircraft
Pilot in command
Lisas the Succession of command
Pilot in command, 1st officer, flight attendant one, Flight attendant 2
Blood and bodily fluids of all persons should be considered
Potentially infectious for HIV and hepatitis B virus and should be treated as such
List the four times you can be drug/alcohol tested
Prior to employment, random computer generated selection, after an accident, at a manager's request
List at the 3 times the flight attendant is required to perform the preflight inspection
Prior to the 1st fly on an aircraft, Anytime aircraft as left unattended, after a flight attendant or aircraft change
______ Closing the main cabin door FA1 will get confirmation ______ That the door can be closed ______ Must be completed and aircraft must be______
Prior to, from the captain, Fueling, disconnected
When is the flight attendant allowed to get out of the jumps I darem sterile cockpit
Safety related functions and communications and seatbelt checks
At final descent_______ Makes the announcment and then_____ Walk the length of the cabin and verify______
Seat backs are up, lights are off comment trays are stowed, gallery is secure, large PEDs are stowed
When a child reaches their _______ Birthday comment they must occupy a separate seat with a seat belt
Second
The messa airlines SMS model for reporting a hazard is
See something say something
A passenger using a POC during flight may not
Set an exit row seat
When must the lap child be held by an adult
Sterile cockpit Or any critical phase of flight
What is the TWOV program
TWOV is a program in which PAX are allowed to transit a country to reach their final destination even though they do not have a visa for the transit city
What does TWOV sand for
Transit without visa passenger
Any exposure to blood or bodily fluids must be ______. Always use ______ When dealing with bodily fluids, first protecting yourself
Treated carefully, good judgment
During the exit row briefing a passenger may have their headphones on
True
Flight attendants are subject to the same civil penalties as passengers for non compliance with PED rules
True
What passenger is not allowed to carry a pet on board
Unaccompanied minor, um
Portable oxygen concentrator (POC) A. Pics may be stowed _______ or_____
Underseat, approve storage location
A passenger will not be seated in an exit if it is determined by ______ visual inspection that physical or mental capabilities unable to perform exit seat function because the person: A._______ B._________ C.________ D.________ E._________ F._________ G_________ H._________ I.__________
Visual, A. Lacking mobility and strength B. younger than 15 years old C. Lacking the ability to read English D. Lacking the ability to understand English E. Lacking the ability to speak English F. Visual capability G. lacks ability to form the required functions H. Unable to communicate I. people with small kids and conditions that may cause them harm if they perform these duties
Smoking in designated smoking areas
Yes
Can a flight attendant call the flight deck during sterile
Yes for emergencies
Does MSA airlines trains for high risk prisoners ______ If so how many_____/
Yes, One per flight
Can dry ice be transported on a Mesa operated flight and if so, what criteria should be met before transportation?
Yes, in quantity's of 5.5 pounds per container
What is the definition of a lap child
a child that hasn't reached their 2nd birthday
Who is never permitted in an exit seat
a. pax with service animals, emotional support animals or cabin pets. b. prisoners with guards c. pax with a POC, CPAP, respirator, pr ventilator
Why attendance may not serve alcohol to any persons who
anyone who appears to be intoxicated , A law enforcement officer with the prisoner,anyone under 21, LEO, A deadhead or any officer carrying a gun Prisoner being transported
Name each class and category of hazmat material
class 1: explosives class 2: gases class 3: flammable liquids class 4: flammable solids class 5: organic peroxides class 6: poisons class 7: radioactive class 8: corrosive class 9: misc. hazardous materials
Crew memos will be distributed ______ flight attendants will indicate they have read a memorandum by_____
clicking on the conformation link
flight attendants must notify ____ of telephone and address changes and _____ within _____
crew scheduling, ADP, 24 hours
A passenger can use their laptop there and taxi provided that they hold it in their lap
false
PED procedure is for domestic and International flights are the same
false
What does a 3 point briefing include
how to assist, when to evacuate, where the exits are located
injuries that occur while on duty should be reported ____to an ____ or _____. _____ any injury ____ could jeopardize or delay _____
immediately, inflight manager, base administrator, failure to report, within 24 hours, payment
POCs may be secured ______ When and use, provided that it does not _______
in an adjoining seat in the row of passenger, Restrict any passenger access to or use of any required emergency or regular exit or isles in the passenger compartment
Flight attendants must report for duty _____ with ____ at least ____ (show time) prior to the scheduled departure.
in their proper uniform, all required flight items, 45 min
If a qualified passenger moves into the exit see there and fly what must be done
individually do the exit row briefing
During taxi, take off, landing, and the taxi to the gate fight attendants must be in the _______ with the ______ and _____ fastened except ___________. What are 3 examples of these duties? A.____________ B.____________ C._____________
jump seat, seatbelt a, shoulder harness, when performing safety duties A. Passenger in distress B. Safety demonstrations C. Seatbelt compliance
Seat back pockets are not appropriate storage for ______
large laptop computers, beverage bottles weighing more than 24oz or other items with total combined weight that exceeding 2 lbs
When does a UM deplane
last
Who is responsible for updating flight attendant manual?
manual holder
The IOE consists of at least ____, followed by _____
minimum of 5 hour flight segments, one flight segment consisting of one check ride
Carry on bags may be placed in the ______ or _______
overhead bin, under the seat in front
Who receives at 3 point briefing
physically challenged & special assistance pax
List some examples of personal items
purse, small backpack, diaper bag, laptop bag, camera case, or an item of similar size
During take off and landing they must also be in there
required brace positions
If it is safe to do so a flight attendant must complete a Walker of the pilot in command suspects that there is an interference interference due to PED
true
How many spare rechargeable let me in batteries may a passenger transport and their carry on baggage
two
What is the signal for final descent
two tones
Before a flight attendant may take on any publicity assignment, written approval must be obtained from?
vice president of inflight services
Our passengers allowed on board during fuling
yes
Wearing sunglasses outdoors
yes