BI Study Guide

How many carry on items is H passenger allowed to have

1

How many flight attendants are required to be on an aircraft with 50 seats

1

How many personal items is each passenger allowed to have

1

Pre taxi procedures

1. A passenger count must be given the captain 2. Overhead bins are properly closed 3. Crew member carry on item secured and stowed in the proper locations 4.Carry on items properly stowed 5. Seat backs are in an upright and locked positions 6. Exists eat comply exit seat complains 7. Tray tables are properly stowed 8. All passengers are seated and seatbelt securely fasten 9. Laboratory is unoccupied 10. No smoking 11. Galley carts, cabinets, tables, coffee pots and drawers are secured 12. All service items provided by flight attendants must be collected in secured 13. Phone calls are discontinued and PED weighing more than 2 pounds are stowed.

List all of the required items.

1. FAM (610) 2. Carry on baggage program (195) 3. exit seat program (190) 4. Flight Attendant Certification (FAA) 5. Airport ID & Mesa Airlines, inc. Badge 6. pen 7. passport 8. workable wrist watch 9. operable flashlight

Flight attendants are not permitted to except a schedule duty period longer than ____ hours in any 24 consecutive hours. Each flight attendant shall be relieved from duty at least once during any _____. Flight Attendants must be given a period of ___ Consecutive hours

14, 24 hours, 7 consecutive days, 9

When must a full Pre flight briefing be conducted _____ When must an abbreviated preflight briefing be conducted

1st aircraft flight or crew change , other legs Aircraft swap or Change in weather

How many fight attendants are required to be on an aircraft with 51 seats

2

There must be _______ Extra safety information cards on each aircraft and _____ in each

20%, one, seat back pocket

crew members shall not participate in scuba diving ____ hours prior to reporting for duty

24

UM's are__ __ years of age. Who is directly responsible for unaccompanied minors on each flight

5 the 12 FA1

To become an IOE instructor you must have _____ of flight attendant experience.

6 months

flight attendants shall not preform inflight duties within ____ hours of blood donations

72

According to federal aviation regulations no crew member may consume any alcohol within _____ Hours of reporting for duty. Note: Mesa airlines incorporated company policy is within _______ Hours of duty

8, 12

Per its code share, Ums must be how old to make a connection AE_______. UAX_______

8,8

What is the minimum number of rest hours required by the FAA? ____ Maybe reduced to ____ Hours if the FA is given a rest period of at least ____ Hours that will begin no later than 24 hours after the beginning of the reduced rest period.

9, 8,10

Where are the procedures for dealing with passenger misconduct

A. Any passenger reasonably thought to be a potential threat will be decline boarding or removed from aircraft B. The fight attendant is responsible for notifying the captain of any passenger problems other or developing situation that may adversely affect flight safety security or the comfort or the general welfare of the passenger and crew C. Upon notice of a disturbance to the flight crew by the flight attendant the flight deck door will remain closed and locked until the scheduled landing D. Do not challenge or argue with the passenger accede the passengers demands it possible E. Respond to unreasonable and or unsafe actions with firm clear warnings if the passenger continues to be disruptive the flight Attendant may consider advising the passenger of potential serious legal Consequences Of Their continued missconduct. the fight Attendant shall complete a CIR online within 24 hours F. If the captain determines that a disruption as likely to affect the flight safety or may result in injury or serious psychological distress to passengers or crew they may divert to the nearest safe and suitable airport and request law enforcement assistance

List the steps for handling passengers with seat Duplications

A. Check passenger documents B. Reseat if necessary C. Arrange alternate seating for passenger moved D. Involve customer service rep at necessary (csr)

What are the requirements for Kane stowage

A. In an approved stowage compartment B. On the floor between non emergency exit window seats and fuselage C. Beneath to non emergency exit window seats flat on the floor D. Under a series of passenger seats in the same row not blocking exit aisles

Explained the normal procedures of operating the flight deck door and flight

A. The pic or 1st officer will notify FA1 that the flight deck door needs to be opened be. All cabin crew members must terminate service in return galley cards to the galley FA1 will ensure that the forward lavatory is empty. C. Once the crew members have verified there are no passengers within the clear zone and the lavatory is empty I say one will physically blocked the passenger aisle at row 1 and remain afte. I fade to will contact the flight deck and advised the flight deck door may be opened E. The pic 1st officer or jump seat occupant will use the people to assess that the cabin is prepared as stated above and there is no sign of duress. F. FA to will enter the flight deck close and lock the door FA to and the pic or 1st officer will carry out the challenge and response procedure. G. For read M and for the flight deck the same procedures will be used with the duties of FA to perform by the flight deck officer who exited the flight deck. J. Once both slide decks officers in any jumps I documents have returned to the flight deck and the challenge and response procedure has been carried out successfully cabin crew members merit will return to normal duties

List the steps for dealing with passenger personality conflicts

A. Upon initial indication that passenger conflict, intervene and attempt to resolve passenger conflict B. Identify the passengers motivation and try to relocate as soon as possible C. If conflict is of serious nature and alternative arrangements cannot be Accomplished initiate seat change immediately D. Set the conflict escalate to levels which the safety security and general welfare of the passengers become unsafe the fight it in that will notify the captain via inter phone system E. Submit a cabin incident report online within 24 hours

List the regulations for carrying baggage in passenger seat

A.Under a 170 pounds B. Packets and cover to avoid injury to passengers C. Properly secured by seatbelt D. Will not restrict emergency exit equipment or regular exit aisles E. Does not block passengers view of placards or illuminated signs F. No dangerous goods G. At least one handle for the seat belt to loop through and secure the luggage H. Not restricting to bulk heads

While in uniform, flight attendants must always consider behavior in terms of how it's seen by others: A. Avoid _____ in public areas including aisles and galleys of the AC. Avoid _____ B. Do not sit ____ or on ____ C. Never wear _____ D. Tattoos and body piercings must be ____ E. Do not sit ____ during flight unless _____ F. Do not ask _____ professionalism while on duty is expected at all times.

A.small talk disputes, loud conversations and disputes B. wheel chairs, atlis bin and conveyor belts C. headsets D. covered at all times E. In passenger seats, jump seat is inoperative F. personal questions

When can the main cabin door be closed

After the paperwork has been exchanged

When must the flight attendant perform the exit row briefing? What is the exception to this

After the verification amounts are made and before the main cabin door closes, When the weather is extremely cold or it's really noisy outside

Where can crew memos be found?

Altitudes

Define sterile cockpit

Any critical phase of flight ~ Taxi, Takeoff, landing, and anytime under 10,000 feet.

How much to see about the fasten at someone is holding a lap child

Around the adult only

Flight attendant procedures for gate checked baggage

Asked the customer at they have e ciggs or batteries or any electronics Allow they are removal of the items and carry in cabin

No person may _______ A crew Member in the performance of that crew members duty on board an aircraft in operation

Assault, threaten, intimidate or interfere with

once ____ is complete and a_____, ______ shall _____ and _____ Using the applicable passenger count form notify the captain or the 1st officer ______

Boarding, all Passengers sested FA2, count passengers in each section, Confirmed total Passengers with FA1

What child restraint systems are not acceptable for use during taxi, take off, landing on messa operated flights

Booster seat, chest harness

How do you recognized HazMat label or place car

By it diamond shaped sign class number at the bottom

C.Always don _______ D. Always use ________ E.Avoid contact with ______ F. Wash your hands_______

C.Latex gloves D. a breathing barrier E. blood and bodily fluids F. immediately using soap and warm water

How can you report a hazard ______

CIR

__________ Is the only that arrow aviation association approved harness type child safety device allowed to be used on our aircraft

Cares, child aviation restriction system

Any time the flight deck door is open a procedure called _______ Must be used to verify that the doors closed and locked. It is carried out as followed ________

Challenge and response, Once the flight deck is closed, it will be locked from the inside. Either the pic or 1st officer will signal to the cabin crew that the door has been locked. This will be accomplished by calling FA1 on the inter phone. While remaining on the phone with the flight deck crew FA1 will attempt to open the door. If unsuccessful FA1 will notify the flight deck crew

If a flight attendant has any questions regarding has my issues, where could she refer to it in the fam

Chapter 2 pages 2.87 through 2.90

Explain the topics covered in the pre flight briefing

Crew coordination mission planning aircraft specific info security info question and answer

And exit seat is a seat having _____ From which a passenger can proceed directly to an exit without

Direct access, Having to enter an aisle.

When is the flight attendant required to complete recurrent

Each calendar year month of and month prior

Passengers traveling with personal pets may not set in the ______ seats

Exit row

What is the signal for gradual

FA please secure cabin for arrival

The verification announcement is performed verbatim by_____ when

FA1, 1 After boarding an additional passenger before closing the main cabin door

_______ Makes the verification Announcement. ______ Will then walk the entire length of the cabin and verify with FA1 that the following pre taxi items have been completed _______

FA1, FA2, Before main cabin door closes

At gradual descent ______ Makes the gradual descent announcement and then walks the cabin to verify

FA2, Exit clear , service items picked up, overhead bins closed, carry on stowed, passenger's seat seat belts, laboratories are empty, provide crew with special request, exit feet compliances, empty coffee pot

The company properties must be returned if employment is terminated.

FAM, Company ID, Airport ID, Parking pass, Cary on baggage program, Exit seat program

Passengers are not permitted to use their headphones and during the main announcement to ensure they pay attention the safety demos

False

Mesa air group and Corp operations are governed by the federal aviation regulations approved by the _____

Federal Aviation Administration

________ Are exempt from carry on baggage limits when traveling on ________

Federal air Marshals, mission status or official business

All child restraint systems or seats which contain labels stating they are approved by ________ Are acceptable for use aboard Mesa airlines aircraft

Federal aviation association FAA , a foreign government or united nations

What does the abbreviation FRH stand for? What is Mesa's policy for FRH

Flameless ration heater, does not accept flameless ration heaters

Who is responsible for TWOV passengers on board the aircraft

Flight Attendant

Give some examples of items considered insidental that will not be counted against the personal items allowance

Food, duty free, jackets Coats, umbrellas, walking assistant devices, compact folding strollers, canes

A hazard is A hazard as a condition that is a _______ Risk is the _____ Measured in terms of ______, ______ Is apply to the hazard to ______ To acceptable levels

Foreseeable contribute to an accident, pre requisite that of an accident, consequence of a hazard, likelihead, severity, SMS, mediate their risk

What does the abbreviation commonly known as haz mat stand for

Hazardous materials

Passengers who are unable or unwilling to comply with exit seat requirements are_______. Station agents are flight attendants must honor a passenger's request to be seated at a 9 exit seat. In the event of a full flight _______ In the event that no passenger will be willing to exchange seats, _______ and able

Immediately move, exit seats will be left empty passenger will be reaccomidated by customer service, willing, able

When not in use or when in a carry on, the POC may be placed ______ Provided that

In an overhead bin, it is turn off and battery is separate

Spare lithium batteries must be _____ to prevent short circuit

Individual protected

Make note on the passenger count form of the Following

Infant lap children, service animals, special needs, pilot in command may ask wait, items occupying seats

Define blood borne pathogens

Infectious substances in human blood that causes infection and disease

What must the flight attendant do if there is not enough seatbelt extenders on board an aircraft to accommodate all passengers of size who need one

Inform captain and gate agent

Flight attendants must _____ 4 manual and required item checks indicated that ______ Subsequent flights with same flying partner______ Must still be initialed on form

Initial, physically verify, verbally verified

Carry on baggage is not permitted in overhead bins and/or other areas where it might

Interfere with crew access to emergency equipment or block view of passenger signs and placards

The cabin into that report shall be filled out when an ________ occurs

Irregularity or discrepancy

A passenger may hold food in his hand for immediate consumption during taxi, take off and landing as long as ________

It weighs less than 2 pounds and is no greater than 10"

Inform ______ That_____ The FA1 will notify the pilot in command that ______ As part of_____

Like crew, cabinet secure, how exit C occupants have been verified, the cabin is secure Notification

Verify ______ By checking_______ And______

Main cabin door is locked, operating lever position, lock indicators

If a flight attendant become pregnant she must notify ____

Manager

Passengers who appear to be intoxicated are _____. Regulations require that: A. ______________ B. During boarding, ______ For the following indications that a passenger may appear to be intoxicated. S present, these indications require that _______. This may require talking with the passenger. Signs of intoxication may include: i. ____________ ii. _____________ iii. ___________ iv. __________ C. S any one or more of these additional symptoms or behaviors is observed, it ______ To believe the passenger ______ and ______: i. _______ ii. _______ iii. ________ D. Flight attendant must _____ the _____ Of a passenger who appears to be intoxicated. The pilot in command well ensure the station's supervisor is notified and the passenger is _____ E. Is there an acceptable level of intoxication F. If the passenger appears drunk but happy are they OK to board.

May not be acceptable for travel A. Passengers who appear and toxicated may not board aircraft B. An assessment is necessary to determine of passenger appears to be intoxicating 1. Smell of alcohol on breath 2. Blood shot eyes 3. Excessive talking or mumbling 4. Inappropriate speech or laughter C. Is reasonable, appears to be and toxicated, should not be boarded. i. Slurred Speech ii. Can not maintain Balance iii. Confusion or disorientation Immediately notify, pilot in command, deplaned E. No F. No

When the seat belt sign is turn off, passengers using a POC may ______

Move about the cabin, continue to operate

A passenger has requested to move out of the exit row, must he disclosed why

No

Are the following permoted while in uniform? Setting on Atlas binds

No

Can the captain's den in for a flight attendant during the boarding and deplaning process

No

Entering the liquor store or the consumption of alcohol

No

Non conservative eye wear

No

Our batteries that are not installed and electronic devices and East cigarets permitted in checked bags

No

R fi attendance required to clean up vomit

No

Reading while on duty except as necessary for the performance of

No

Sleeping are giving the appearance of sleeping in Tabb and while on duty or in view of passengers

No

Wearing headphones

No

chewing gum

No

How many service items are allowed in the cabin

No limit

Any time a flight attendant ______ or ______ Hazardous materials are being loaded on the aircraft, they must

Notify the captain so items can be detained and the situation in resolved

How many seatbelt examiners may be given to a passenger of size

One

Where information must you give to UM during the UM briefing

Operation of seat belt common proper stowage of carry on luggage, passenger service unit common supplement oxygen mask, location and laboratory, advise them to stay in seat untill all passengers are off

A flight attendants first concern is?

Passenger safety

How many personal cabin pets are allowed in the cabin for messa flights operating as a code share

Per codeshare

The ______ Is directly responsible for and is the final authority as the operation of the aircraft

Pilot in command

Lisas the Succession of command

Pilot in command, 1st officer, flight attendant one, Flight attendant 2

Blood and bodily fluids of all persons should be considered

Potentially infectious for HIV and hepatitis B virus and should be treated as such

List the four times you can be drug/alcohol tested

Prior to employment, random computer generated selection, after an accident, at a manager's request

List at the 3 times the flight attendant is required to perform the preflight inspection

Prior to the 1st fly on an aircraft, Anytime aircraft as left unattended, after a flight attendant or aircraft change

______ Closing the main cabin door FA1 will get confirmation ______ That the door can be closed ______ Must be completed and aircraft must be______

Prior to, from the captain, Fueling, disconnected

When is the flight attendant allowed to get out of the jumps I darem sterile cockpit

Safety related functions and communications and seatbelt checks

At final descent_______ Makes the announcment and then_____ Walk the length of the cabin and verify______

Seat backs are up, lights are off comment trays are stowed, gallery is secure, large PEDs are stowed

When a child reaches their _______ Birthday comment they must occupy a separate seat with a seat belt

Second

The messa airlines SMS model for reporting a hazard is

See something say something

A passenger using a POC during flight may not

Set an exit row seat

When must the lap child be held by an adult

Sterile cockpit Or any critical phase of flight

What is the TWOV program

TWOV is a program in which PAX are allowed to transit a country to reach their final destination even though they do not have a visa for the transit city

What does TWOV sand for

Transit without visa passenger

Any exposure to blood or bodily fluids must be ______. Always use ______ When dealing with bodily fluids, first protecting yourself

Treated carefully, good judgment

During the exit row briefing a passenger may have their headphones on

True

Flight attendants are subject to the same civil penalties as passengers for non compliance with PED rules

True

What passenger is not allowed to carry a pet on board

Unaccompanied minor, um

Portable oxygen concentrator (POC) A. Pics may be stowed _______ or_____

Underseat, approve storage location

A passenger will not be seated in an exit if it is determined by ______ visual inspection that physical or mental capabilities unable to perform exit seat function because the person: A._______ B._________ C.________ D.________ E._________ F._________ G_________ H._________ I.__________

Visual, A. Lacking mobility and strength B. younger than 15 years old C. Lacking the ability to read English D. Lacking the ability to understand English E. Lacking the ability to speak English F. Visual capability G. lacks ability to form the required functions H. Unable to communicate I. people with small kids and conditions that may cause them harm if they perform these duties

Smoking in designated smoking areas

Yes

Can a flight attendant call the flight deck during sterile

Yes for emergencies

Does MSA airlines trains for high risk prisoners ______ If so how many_____/

Yes, One per flight

Can dry ice be transported on a Mesa operated flight and if so, what criteria should be met before transportation?

Yes, in quantity's of 5.5 pounds per container

What is the definition of a lap child

a child that hasn't reached their 2nd birthday

Who is never permitted in an exit seat

a. pax with service animals, emotional support animals or cabin pets. b. prisoners with guards c. pax with a POC, CPAP, respirator, pr ventilator

Why attendance may not serve alcohol to any persons who

anyone who appears to be intoxicated , A law enforcement officer with the prisoner,anyone under 21, LEO, A deadhead or any officer carrying a gun Prisoner being transported

Name each class and category of hazmat material

class 1: explosives class 2: gases class 3: flammable liquids class 4: flammable solids class 5: organic peroxides class 6: poisons class 7: radioactive class 8: corrosive class 9: misc. hazardous materials

Crew memos will be distributed ______ flight attendants will indicate they have read a memorandum by_____

clicking on the conformation link

flight attendants must notify ____ of telephone and address changes and _____ within _____

crew scheduling, ADP, 24 hours

A passenger can use their laptop there and taxi provided that they hold it in their lap

false

PED procedure is for domestic and International flights are the same

false

What does a 3 point briefing include

how to assist, when to evacuate, where the exits are located

injuries that occur while on duty should be reported ____to an ____ or _____. _____ any injury ____ could jeopardize or delay _____

immediately, inflight manager, base administrator, failure to report, within 24 hours, payment

POCs may be secured ______ When and use, provided that it does not _______

in an adjoining seat in the row of passenger, Restrict any passenger access to or use of any required emergency or regular exit or isles in the passenger compartment

Flight attendants must report for duty _____ with ____ at least ____ (show time) prior to the scheduled departure.

in their proper uniform, all required flight items, 45 min

If a qualified passenger moves into the exit see there and fly what must be done

individually do the exit row briefing

During taxi, take off, landing, and the taxi to the gate fight attendants must be in the _______ with the ______ and _____ fastened except ___________. What are 3 examples of these duties? A.____________ B.____________ C._____________

jump seat, seatbelt a, shoulder harness, when performing safety duties A. Passenger in distress B. Safety demonstrations C. Seatbelt compliance

Seat back pockets are not appropriate storage for ______

large laptop computers, beverage bottles weighing more than 24oz or other items with total combined weight that exceeding 2 lbs

When does a UM deplane

last

Who is responsible for updating flight attendant manual?

manual holder

The IOE consists of at least ____, followed by _____

minimum of 5 hour flight segments, one flight segment consisting of one check ride

Carry on bags may be placed in the ______ or _______

overhead bin, under the seat in front

Who receives at 3 point briefing

physically challenged & special assistance pax

List some examples of personal items

purse, small backpack, diaper bag, laptop bag, camera case, or an item of similar size

During take off and landing they must also be in there

required brace positions

If it is safe to do so a flight attendant must complete a Walker of the pilot in command suspects that there is an interference interference due to PED

true

How many spare rechargeable let me in batteries may a passenger transport and their carry on baggage

two

What is the signal for final descent

two tones

Before a flight attendant may take on any publicity assignment, written approval must be obtained from?

vice president of inflight services

Our passengers allowed on board during fuling

yes

Wearing sunglasses outdoors

yes