BUS 001

Which of the following statements about ethics training is true?

Ethics training is formal training to develop awareness of inappropriate behavior and to practice appropriate responses.

An organization's first responsibility is to provide a job to employees.

TRUE

Human rights include an individual's right to life, to freedom, and to the pursuit of happiness.

TRUE

It is a firm's responsibility to its customers to deliver what it has promised.

TRUE

Organizations can be evaluated on two basic dimensions with regard to social responsibility--legality and responsibility.

TRUE

Social responsibility is a voluntary obligation.

TRUE

The distributive process by which the burdens and rewards that society has to offer are shared varies from society to society.

TRUE

Social responsibility goes beyond obligations provided by law or union contract. Two important aspects of social responsibility are that the obligation is both:

voluntary and broad

Which of the following is an example of an ethical business activity?

The employee reported to his supervisors that a co-worker had misappropriated company funds.

_____ is the practice of charitable giving by corporations; includes contributing cash, donating equipment and products, and supporting the volunteers' efforts of company employees.

Corporate philanthropy

_____ is the set of moral standards for judging whether something is right or wrong.

Ethic

In the chocolate market, Green & Black is acting at the _____ responsibilities level of the pyramid of corporate social responsibility when it makes a profit, does so by abiding by the laws, and helps cocoa farmers by agreeing to pay above-market prices for cocoa.

Ethical

Ethical decision making begins in the marketing department.

FALSE

The only social responsibility that a company has to its investors is an economic responsibility--it must make a profit.

FALSE

The philosophy of utilitarianism is used to explain why restaurants, theaters, and hotels should make themselves handicapped accessible.

FALSE

To be a useful code of ethics, the code should offer broad policies and procedures rather than detailed rules.

FALSE

_____ is a philosophy that focuses on the consequences of an action to determine whether it is right or wrong. This philosophy holds that an action that affects the majority adversely is morally wrong.

Utilitarianism

Social responsibility should extend beyond the shareholders to include:

employees suppliers community consumers

A retailer that allowed its employees to handle a customer complaint without having to ask for permission or direction from management would have:

empowered its employees to help customers

One of the keys to ethical business behavior is:

how the company's top management conducts themselves