BUS-10 - Ch. 10 SmartBook

Job enrichment is most closely related to ______.

Herzberg's higher-level motivators

According to Ouchi's Theory, which of these elements are included in Type A management?

Individual decision-making Rapid promotion

Feeling personal satisfaction because you perform well is which type of reward?

Intrinsic reward

Select assumptions made by a Theory Y manager about people.

People like to work. People seek responsibility.

Which type of management became the dominant strategy for improving productivity in the early 1900s?

Scientific Management

Vroom's expectancy theory states that the ______.

amount of effort an employee exerts on a specific task depends on expectations of the outcome

Every older generation thinks the next ones are ______ the rules.

breaking

Frederick Taylor was nicknamed the ______ of scientific management:

father

Employers can recognize a job well done by:

increasing employee responsibilities increasing pay providing a path for advancement

Ouchi studied Japanese _________ because the U.S. was not competing successfully with them.

management

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as _______ studies.

time-motion

Viewing employees as people who hate to work is considered the view point of a Theory ___ manager.

X

Which of the following theories of motivation is the basis for Management by Objectives?

Drucker's Goal-setting theory

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by ______.

Frederick Herzberg

Herzberg studied the relationship between ______.

motivation and job-related factors

Maslow's theory states that once needs are met they:

no longer motivate

Taylor's method was to:

- study the most efficient way to do a task - determine the one "best" way - teach people the one best way to do their jobs

What theory is based on the idea that employees try to maintain fairness or balance between inputs and outputs as compared to others in similar positions?

Equity

True or false: Frederick Gilbreth was the "Father of Scientific Management".

False

Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. Other researchers who worked with him, included:

Frank and Lillian Gilbreth Henry L. Gantt

Which is not an element of scientific management?

Human factors

What two theories concentrate on managers' attitudes and assumptions about workers?

McGregor's Theory X McGregor's Theory Y

The belief that your work makes a difference and gives you satisfaction is an example of:

an intrinsic reward

Job enrichment focuses on enhancing the elements most closely related to Herzberg's ______ or higher level needs as defined in his theory.

motivators

As generations age and new managers move up, the ________ generation usually thinks the _______ is doing things the wrong way.

older; younger

Letting people know their work is appreciated is usually a more powerful motivator than giving only a(n) ________.

raise

Which of these are basic elements of Taylor's Scientific Method?

rules of work time methods

According to McGregor, Theory X managers view employees as ______.

unmotivated to work

According to Ouchi's Theory Z, Type ___ management is achievement oriented.

A

According to Ouchi's research about the effect of national culture on organizations, Type __________ management relies on individual decision making and achievement.

A

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?

Drucker's goal-setting theory

Frederick Taylor wrote:

The Principles of Scientific Management

What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

productivity continued to increase regardless of changing conditions

Equity theory states that employees:

compare their inputs and outputs to those of others in similar positions perceptions of fairness affect motivation try to maintain equity between what they put into a job and what they get out of it

A manager that views most employees as motivated to do work is operating under Blank______, while a manager that views most employees as lazy, is operating under Blank______.

Theory Y; Theory X

Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?

Expectancy theory