BUS-10 - Ch. 10 SmartBook
Job enrichment is most closely related to ______.
Herzberg's higher-level motivators
According to Ouchi's Theory, which of these elements are included in Type A management?
Individual decision-making Rapid promotion
Feeling personal satisfaction because you perform well is which type of reward?
Intrinsic reward
Select assumptions made by a Theory Y manager about people.
People like to work. People seek responsibility.
Which type of management became the dominant strategy for improving productivity in the early 1900s?
Scientific Management
Vroom's expectancy theory states that the ______.
amount of effort an employee exerts on a specific task depends on expectations of the outcome
Every older generation thinks the next ones are ______ the rules.
breaking
Frederick Taylor was nicknamed the ______ of scientific management:
father
Employers can recognize a job well done by:
increasing employee responsibilities increasing pay providing a path for advancement
Ouchi studied Japanese _________ because the U.S. was not competing successfully with them.
management
Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as _______ studies.
time-motion
Viewing employees as people who hate to work is considered the view point of a Theory ___ manager.
X
Which of the following theories of motivation is the basis for Management by Objectives?
Drucker's Goal-setting theory
The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by ______.
Frederick Herzberg
Herzberg studied the relationship between ______.
motivation and job-related factors
Maslow's theory states that once needs are met they:
no longer motivate
Taylor's method was to:
- study the most efficient way to do a task - determine the one "best" way - teach people the one best way to do their jobs
What theory is based on the idea that employees try to maintain fairness or balance between inputs and outputs as compared to others in similar positions?
Equity
True or false: Frederick Gilbreth was the "Father of Scientific Management".
False
Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. Other researchers who worked with him, included:
Frank and Lillian Gilbreth Henry L. Gantt
Which is not an element of scientific management?
Human factors
What two theories concentrate on managers' attitudes and assumptions about workers?
McGregor's Theory X McGregor's Theory Y
The belief that your work makes a difference and gives you satisfaction is an example of:
an intrinsic reward
Job enrichment focuses on enhancing the elements most closely related to Herzberg's ______ or higher level needs as defined in his theory.
motivators
As generations age and new managers move up, the ________ generation usually thinks the _______ is doing things the wrong way.
older; younger
Letting people know their work is appreciated is usually a more powerful motivator than giving only a(n) ________.
raise
Which of these are basic elements of Taylor's Scientific Method?
rules of work time methods
According to McGregor, Theory X managers view employees as ______.
unmotivated to work
According to Ouchi's Theory Z, Type ___ management is achievement oriented.
A
According to Ouchi's research about the effect of national culture on organizations, Type __________ management relies on individual decision making and achievement.
A
The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?
Drucker's goal-setting theory
Frederick Taylor wrote:
The Principles of Scientific Management
What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?
productivity continued to increase regardless of changing conditions
Equity theory states that employees:
compare their inputs and outputs to those of others in similar positions perceptions of fairness affect motivation try to maintain equity between what they put into a job and what they get out of it
A manager that views most employees as motivated to do work is operating under Blank______, while a manager that views most employees as lazy, is operating under Blank______.
Theory Y; Theory X
Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?
Expectancy theory