bus 1011 chapter 10 assigment

Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. Other researchers who worked with him, included

Henry L. Gantt Frank and Lillian Gilbreth

Job enrichment is most closely related to Blank______.

Herzberg's higher-level motivators

Vroom's expectancy theory states that the Blank______.

amount of effort an employee exerts on a specific task depends on expectations of the outcome

A researcher whose work was based on Taylor's was Henry L. Gantt who developed to plot and track production.

chart

Employee empowerment cannot be successful without clear and open _____________ throughout an organization.

communication

Taylor's method was to:

determine the one "best" way teach people the one best way to do their jobs study the most efficient way to do a task

Companies like Ford are using self-managed teams to improve productivity by allowing teams enough _______________to solve problems and meet objectives.

freedom

While workers in the United States are more task oriented and require information to do their jobs, workers from Korea are more motivated by strong relationships and developing trust to do the same job. That is because Korea is a ______ context culture and the U.S. is a ______ context culture. Multiple choice question

high, low

According to Herzberg, ______ factors are ones that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

hygiene

Management by objectives works best Blank______.

in stable situations

Management by objectives means that managers ______.

include employees in setting goals so the employees are self motivated

In a recent survey, what reason was given by nearly half of the respondents when asked what their reason was for changing jobs?

lack of appreciation

management by objectives is most effective in stable situations that allow managers to make _________-________ plans with few changes.

long term

Globalization has created a need for managers to understand cultural differences in order to _______________ employees around the world.

motivated

According to Maslow, needs that have already been satisfied no longer provide

motivation

Herzberg studied the relationship between Blank______.

motivation and job-related factors

Maslow's theory states that once needs are met they

no longer motivate

The workers in Herzberg's studies found which three factors of the job environment were not motivators for them?

pay job security friendly supervisors

Taylor's goal was to increase worker efficiency and in order to benefit both the firm and workers.

productivity

The unexpected results in the first set of Hawthorne Experiments that led to the second set of experiments was:

productivity continued to increase regardless of changing conditions

During the first set of Hawthorne Experiments

productivity continued to increase regardless of changing conditions researchers thought they had failed due to the unexpected results researchers realized there had to be another factor affecting productivity

When implementing management by objectives it is a manager's responsibility to involve everyone, commit employees to the goals, monitor progress, and ________________accomplishments.

reward

When implementing management by objectives it is a manager's responsibility to involve everyone, commit employees to the goals, monitor progress, and accomplishments.

reward

Taylor's method of studying workers to find the most efficient ways of doing things and then teaching people those techniques is called

sceintific managment

The idea that all jobs can be broken down into elemental steps that can be made more efficient is the principle of Blank______.

scientific management

The Management by Objectives system is most effective ______________in situations that allow long-range planning.

stable

What were the goals of Taylor's scientific management?

Increase worker productivity Benefit the worker Benefit the firm

An assumption about people made by a Theory Y manager is that people ______.

naturally like to work

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by Blank______.

Frederick Herzberg

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by ______.

Frederick Herzberg

A manager that views most employees as motivated to do work is operating under Blank______, while a manager that views most employees as lazy, is operating under Blank______.

Theory Y; Theory X

A manager that views most employees as motivated to do work is operating under ______, while a manager that views most employees as lazy, is operating under ______.

Theory Y; Theory X

What feature of self-managed teams allows them to improve productivity?

They have the freedom to make decisions.

What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

Time-motion

According to Herzberg, another name for hygiene factors is ______.

maintenance factors

A(n) - study occurs when a manager observes workers as they shovel different types of materials with different types of shovels in order to determine the most efficient tool and method to use.

time motion

"The Principles of Scientific Management" was written by

Frederick Taylor

According to Ouchi's Theory Z, Type __________management is achievement oriented.

A

According to Ouchi's research about the effect of national culture on organizations, Type ___________ management relies on individual decision making and achievement.

A

According to Ouchi's research about the effect of national culture on organizations, Type management relies on individual decision making and achievement.

A

Achieving increased productivity to benefit the worker and the firm was the goal of Blank______.

Frederick Taylor

Which of the following theories of motivation is the basis for Management by Objectives?

Drucker's Goal-setting theory

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?

Drucker's goal-setting theory

According to Herzberg's study, which of the following were listed by workers as among the top 5 factors that create motivation instead of being dissatisfiers on the job?

Earned recognition for a job Sense of achievement

Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as a motivator for workers?

Job security

What two theories concentrate on managers' attitudes and assumptions about workers?

McGregor's Theory X McGregor's Theory Y

Which of the following is an example of time-motion study?

Measuring the time and amount produced by different methods and tools when shoveling coal

Select assumptions made by a Theory Y manager about people.

People like to work. People seek responsibility.

Which type of management became the dominant strategy for improving productivity in the early 1900s?

Scientific

Which item was listed by workers as creating enthusiasm for job content? Multiple choice question.

Sense of achievement

What is the purpose of Management by Objectives?

To reward the accomplishment of organization goals To monitor the results of implementing goals To motivate all levels of the organization through goal setting and implementation

True or false: Frederick Taylor's studies were the foundation of Henry Gantt's chart development.

True

Viewing employees as people who hate to work is considered the view point of a Theory

X

Managers must recognize that motivating individuals today requires

understanding of different cultures within a country familiarity with a variety of cultures from around the world knowing that generations have different cultures

According to McGregor, Theory X managers view employees as ______.

wishing to avoid responsibility

Studying workers as they shovel different types of materials with different types of shovels in order to determine the most efficient tool and method to use is an example of Blank______.

a time-motion study

Characteristics of the Millennial Generation include:

always having the Internet in their world having cell phones having been raised by indulgent parents

The use of time motion studies to increase efficiency was important because:

the findings were used to set standards and goals

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as Blank______ studies.

time-motion

Equity theory states that employees will perform well if they:

try to maintain equity between what they put into a job and what they get out of it compare their inputs and outputs to those of others in similar positions perceptions of fairness affect motivation

Gen X managers recognize the need to balance _____________and life needs.

work

Herzberg

A theorist who looked at the factors that affect people's motivation to work. He identified a two-factor theory that suggested that motivation depends on two causes or factors.

According to Herzberg's study, which of the following were listed by workers as among the top 5 factors that create motivation instead of being dissatisfiers on the job? Multiple select question.

Earned recognition for a job Sense of achievement

Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?

Expectancy theory

According to Ouchi's Theory, which of these elements are included in Type A management?

Rapid promotion Individual decision making

Quchi type A

Relied on short-term employment, individual decision making, individual responsibility for the outcomes of decision, rapid evaluation and promotion, explict control mechanism, specialized career paths, and segment concern for employees.

Gen Xers seek economic security by doing which of the following?

They focus on career security and change jobs to find it

Characteristics of Millennials in the workplace are being:

adaptable multitaskers tolerant

Job enrichment focuses on enhancing the elements most closely related to Herzberg's ______ or higher level needs as defined in his theory. Multiple choice question.

motivators