Bus 271 Exam

Which of the following is the most appropriate subject line for an email? a. Please confirm shipping date b. We have a problem c. Need a volunteer

a. Please confirm shipping date

Integrating both external and internal customers into an audience interested in the company is described by what model? a. The Integrated Customer Service Model b. The Internal/External Customer Model c. The Customer Loop

a. The Integrated Customer Service Model

One of the biggest differences in using Google Sheets over Excel is that a. Google Sheets is easier to format. b. Google sheets offers online functionality. c. Google Sheets does not automatically save your work. d. Google Sheets is free.

b,. Google sheets offers online functionality.

The key elements of a good presentation are: a. Strong opening and strong close b. Content, organization and delivery c. Confidence and credibility

b. Content, organization and delivery

Where can you find the option to edit the header in Word? a. the Header tab b. the Home tab c, the Insert tab

c, the Insert tab

Randy is trying to determine if customer complaints are still active in the tracking system and then why. After he receives a worksheet with all the complaints and their status listed, he first wants to indicate on the spreadsheet which ones are still active with a new column that shows 'yes' or 'no'. Which Excel function should he use to do this? a. "COUNTIF" b. Filter c. "IF"

c. "IF"

Imagine that you are working in a customer service capacity for a large organization. Customers have begun to report similar problems over and over via voice mail messages. You should: a. Post a blog in the weekly company newsletter. b. Send an email to all customers. c. Create a podcast on the company website that addresses the problem and posts the solution.

c. Create a podcast on the company website that addresses the problem and posts the solution.

As Carlos plans to speak to his department, he considers what each individual might need from his speech. What characteristic of public speaking is Carlos demonstrating? a. Confidence by having an easy audience b. Practice until you know it c. Paint a Picture through Storytelling d. Connect with your Audience

d. Connect with your Audience

Veronica had received a bid from a vendor that provided better prices for bigger purchases, (for example, 10 percent off after $25,000). This worked well for big prices, but not for small supplies. With digital communications, vendors were submitting electronic spreadsheets of the entire catalog with detailed special item pricing. What attribute of digital communications made this possible? a. Communication is extensive. b. Communication is instant and fast-paced. c. Communication is convenient. d. Communication contributes to positive social change.

a. Communication is extensive.

Marisa just received a large worksheet with the last five years of names from the monthly mailers. She wants to quickly determine how many duplications there are in the list. What should she do? a. Conditionally format with "Highlight Cells Rule">"Duplicate Values" b. Conditionally format with her own specific rule for specific addresses c. Manually search through the text for duplicate addresses

a. Conditionally format with "Highlight Cells Rule">"Duplicate Values"

Chris is speaking to his team about his recent project success. Before he went, he reviewed the project's Lessons Learned files to ensure he had the details right. Which characteristic of public speaking was Chris focused on? a. Confidence b. Authenticity c. Passion d. Practice

a. Confidence

Which of the following best describes the importance of pre-writing? a. Creating an outline beforehand helps you formulate a topic and solidify ideas. b. Preparing yourself for writing before you write anything impresses your boss and others higher up in the company. c. Creating an outline leaves a legal paper trail.

a. Creating an outline beforehand helps you formulate a topic and solidify ideas.

Aracely is thinking about how to start her research project. What should be her first step? a. Determine a problem and define a question to answer. b. Scoping out a project. c. Background reading.

a. Determine a problem and define a question to answer.

Which of the following is a negative of using Facebook? a. Facebook is typically used more by older demographics. b. The demographics on Facebook are too wide to create targeted marketing. c. Older demographics typically do not use Facebook.

a. Facebook is typically used more by older demographics.

You're building a layered slide, with a full-size image and a text box. You created the text first and it's now obscured by the image. To bring your text forward, you would use the following commands: (powerpoint) a. From the Home tab, select Arrange > Send to back b. From the Transitions tab, select Arrange > Send backward c. From the Transitions tab, select Arrange > Send backward From the Design tab, select Format background > Set background

a. From the Home tab, select Arrange > Send to back

Charlie wants to use some creative ways of finding candidates for his Overnight Supervisor position. His best idea is to a. Go to lunch with coworkers and see if they know anyone b. Call regular shoppers and see if they know anyone c. Hire someone to spin a sandwich board out front d. Use huge websites like Monster only

a. Go to lunch with coworkers and see if they know anyone

Jennifer emails notes and copies for tax preparation. The CPA emails signature files to Jennifer and final documents to the tax authorities. Why did the CPA send a reminder of how to store paper backups? a. Hard-copy can be a safer option if electronic systems crash. b. The reminder is in error left over from old messaging. c. The CPA is getting ready to retire, so he will no longer provide this service.

a. Hard-copy can be a safer option if electronic systems crash.

________ would be the best primary sources to consult when preparing a presentation about how the company culture has changed and evolved over time. a. Historical documents and communications b. Articles about the company in business magazines c. Library databases d. Employee information and interviews

a. Historical documents and communications

Which is the best example of a well-defined research questions? a. How do early preschool programs like Head Start affect student preparedness for the statewide 2nd grade exams? b. What makes a successful company? c. Who eats the most hamburgers in America? d. How do celebrity preferences determine consumer trends in fashion choices?

a. How do early preschool programs like Head Start affect student preparedness for the statewide 2nd grade exams?

What should you consider when writing business reports? a. How my report will help someone make a decision or take a specific action, and/or to gain insight or information. b. Informing customers about new products. c. Building a good company culture.

a. How my report will help someone make a decision or take a specific action, and/or to gain insight or information.

Why has Live Chat become a go-to tool for companies and their websites to engage with customers? a. Live Chats allow companies to start a conversation with visitors to the page, where they might not have been able to talk to them otherwise. b. Live Chat completes the whole circuit of the social communication model efficiently and effectively. c. The Live Chat tool helps companies actively listen.

a. Live Chats allow companies to start a conversation with visitors to the page, where they might not have been able to talk to them otherwise.

Marcus had been working for his Fortune 500 company for ten years. First he was a line worker with an hourly pay, then he became a team lead. Just now, he got a big promotion from hourly employee to his first supervisory position. It was exciting, but it felt like something of a setback when his new boss said, "I'm so glad to have you working on the team. Please know that it will take you up to eighteen months before you will be truly comfortable. You and I will meet weekly for the first six months. You should consider making use of the company tuition reimbursement plan to finish your college degree." Marcus thought he had reached the maintaining, not exploring, part of his career. Is he correctly assessing his career position? a. No, Marcus is likely in neither of these stages. His boss is trying to help him. b. No, Marcus is likely in the exploring stage of his career. c. Yes, Marcus is likely in the maintain stage of his career.

a. No, Marcus is likely in neither of these stages. His boss is trying to help him.

Daryl is excited to see an email confirmation of a formal job offer to Desks Inc. The salary is slightly higher than expected. Should Daryl formally accept? a. No. It sounds like the company's offer is not complete. Benefits and job duties are not addressed. b. Yes. It is better to have any job than no job and this is a good start. c. Yes. Daryl needs to quickly accept and ask how soon the contract can be signed. d. No. The first offer is never the best offer. Hesitation may cause Desks Inc to offer a bit more.

a. No. It sounds like the company's offer is not complete. Benefits and job duties are not addressed.

Aleksandar sat down at the office computer to fix the monthly vendor letter and realized he would need to start from scratch. The digital file had somehow been lost or never saved, and all he has is a paper copy. Working in Word, where will Aleksandar find the settings that will help him get his line spacing and indentation correct? a. On the Ribbon marked Paragraph b. Selecting the Format > Line Spacing commands. c. By using the [enter] key and [spacebar] repeatedly.

a. On the Ribbon marked Paragraph

Which of the following is the best summary of how a scheduling tool such as Doodle or Calendly works? a. Participants answer a poll with what time is most convenient for them. The organizer receives a message with an average of participants' answers and can then schedule a meeting. b. The organizer sends out an email telling participants when the meeting is. c. Participants receive an email asking them what time they are available. A meeting is automatically scheduled once each participant answers.

a. Participants answer a poll with what time is most convenient for them. The organizer receives a message with an average of participants' answers and can then schedule a meeting.

What is arguably the best feature of Google Sheets? a. Real time collaboration. b. Integration with other office apps. c. Visually simple and easy to use.

a. Real time collaboration.

Which of the following examples best employs sentence parallelism? A. When scheduling travel, be sure to plan for each of these potential issues: a late arrival at the airport, a delayed flight time, a long wait at baggage claim, and an issue with traffic as you leave the airport. B. Waiting a long time for customer service, feeling unheard, and poor merchandise—these are all common complaints that come to our customer service desk. a. Sentence A employs parallelism better. b. Sentence B employs parallelism better. c. Sentence A and Sentence B are equally parallel.

a. Sentence A employs parallelism better.

Looking at the required address field of a memo, Lorena wants to impress her new boss with her professionalism and speed with putting the request out to several departments. Which of the following will be the most efficient practice? a. Separate each department's name should be separated by commas on the "to" line, with the boss's name on the "cc" line and Lorena's name on the "from" line b. All internal department names on on the cc line, the boss's email ID on the "bcc" line, and a friendly signature or "Lorena" with her office telephone number. c. Each department's name separated by commas on the "to" line, the boss's name on the "cc" line, and Lorena's full contact information below the message's content.

a. Separate each department's name should be separated by commas on the "to" line, with the boss's name on the "cc" line and Lorena's name on the "from" line

Your boss wants to go over a PowerPoint presentation you will be giving to the entire staff. She would like you to talk her through it while she's out of town on a work trip. What's the BEST option for accomplishing this? a. Setting up a web sharing call using a service such as WebEx or Join.Me. b. Setting up a Facetime call on your phone and turning the phone to show her your slides as needed c. Sending her the slide deck via email and talking it through on a regular audio call

a. Setting up a web sharing call using a service such as WebEx or Join.Me.

Guadalupe is the manager for the meats and seafoods department for a rapidly-expanding grocery chain, Valuetown. The main reasons for Valuetown's expansion is because they have been purchasing individually-owned stores or small chains in the region. One of the issues Guadalupe has faced is that the display and storage units in these stores are not in great shape, and often meats can't be displayed. Valuetown is also spending a lot on repairs on equipment. Guadalupe has done an analysis of what the old refrigeration units are costing in terms of repairs and lost revenue. Her manager told her to write a report to present to the Valuetown board requesting a budget for the new units. How should she proceed? a. She should write a formal report with her conclusions at the front, a summary of her analysis in the middle, and back matter that includes the raw data on costs and lost revenue including estimated costs to replace the units. This report should be thoroughly edited and proofread so it is both stylistically perfect and in line with the needs of her audience. b. She should ask for time to give a presentation at the next board meeting and then take questions. She's more persuasive in person than on paper. c. She should ask for time to give a presentation at the next board meeting and then take questions. She's more persuasive in person than on paper. She should write an informal report that briefly summarizes what she wants to do, highlights of her analysis, and then the data in the back matter. Her goal should be to get this report out as quickly as possible, even if it has a few errors.

a. She should write a formal report with her conclusions at the front, a summary of her analysis in the middle, and back matter that includes the raw data on costs and lost revenue including estimated costs to replace the units. This report should be thoroughly edited and proofread so it is both stylistically perfect and in line with the needs of her audience.

Julie's boss just asked her to update the formatting of the quarterly vendor letter. What are the format settings that Julie needs for this letter? Responses a. Single-line spacing. Double lines between the paragraphs. No indent. b. Double line spacing. No extra lines between paragraphs. ½ inch indent (or 5 spaces) at the start of each paragraph. c. Chicago style or a modified version of MLA.

a. Single-line spacing. Double lines between the paragraphs. No indent.

Ann is writing a report for her manager. Her report is to help her manager decide on which inventory software system will be purchased in the next quarter. Which strategy will help her manager the most? a. Spending a month researching each software company, what the software does, and the cost of each, then preparing an analytical report for her manager. b. Looking up the top-used software companies and only researching those, then preparing an analytical report for her manager. c. Spending as much time as is needed researching each software, even if the research process runs into the next quarter, then preparing an analytical report for her manager. d. Looking briefly at each software option and getting her manager a recommendation as quickly as possible.

a. Spending a month researching each software company, what the software does, and the cost of each, then preparing an analytical report for her manager.

You send an email to your team about a project's deadline being moved up. Ten minutes later, you receive an email from one of your employees with the following message: "Can you tell us what the new deadline for the project is? No one on the team knows for sure." Which of the following is the most likely problem in your last email to your team? a. The message did not contain enough details. b. Everyone on your team misread your original message. c. The message had too many irrelevant details.

a. The message did not contain enough details.

What would you use the CRAAP analysis for? a. To evaluate the quality of a given source. b. To pin down ideas so you can understand them better. c. To gather more sources.

a. To evaluate the quality of a given source.

Which situation would lead Marilyn to avoid using a panel hiring process again? a. Tom was somewhat hostile to those who might know the inventory software better than he did b. It seemed like this process rubber-stamped a decision already made by the VP c. Brihanna brought in so many unique candidates that is was hard to reach group consensus d. Tom and Brihanna had so many schedule conflict interviews were hard to establish

a. Tom was somewhat hostile to those who might know the inventory software better than he did

Beckham needs to do some research about GMOs and student health for his nutrition internship at the school district. He's tried searching for "GMO" and "health" but can't quite find the information he needs. What would you recommend? a. Try new keyword searches, including things like "GMO" AND "children" or "GMO risks for students" b. Read about GMOs on Wikipedia. c. Search for things like "GMO" and "filetype:.pdf" to get only academic articles. d. Use new keyword searches, particularly using the Boolean operator OR to yield more specific results.

a. Try new keyword searches, including things like "GMO" AND "children" or "GMO risks for students"

What insight from qualitative anthropological study can be applied to research in business? a. Understanding that everyone has biases, and it's typically better to acknowledge them than to pretend they don't exist. b. Understanding the variety of survey methods available and when to use which. c. Learning how to reason your way out of any situation.

a. Understanding that everyone has biases, and it's typically better to acknowledge them than to pretend they don't exist.

Yolinda remembered the college networking her advisor made her do. That semester seemed like a series of endless career fairs—juggling ice water, handshakes, and business cards. Now that she has been working at the grocery chain's home office for six years, she was reminded during a workplace career seminar of the importance of networking to maintain career skills. Which of the following will likely be the best way for Yolinda to proceed? a. Update her LinkedIn account, join the National Grocers Association, and ask her friends at work what they do for professional connections. b. Go to more career seminars and see who is there. There should be some upper-level management from her company. c. Print personal business cards, look in the paper or online for Career Fairs, see if her dad will share his contact list for an email blast of Yolinda's newest résumé.

a. Update her LinkedIn account, join the National Grocers Association, and ask her friends at work what they do for professional connections.

Xander is trying to put together information on the feasibility of opening a new store in a small town in Ohio. He has all the numerical information he needs but he has no idea how the town feels about his company. What would be the best primary research for him to do? a. Xander could interview as many people in the town as he can. b. Xander could spend a week in the town observing the residents. c. Xander could do an analysis of the town's main businesses. d. Xander could create a survey that is mailed to the town's residents.

a. Xander could interview as many people in the town as he can.

As Karen is scrolling through her News Feed on Facebook, she sees a paragraph posted by a yoga gym's Facebook group that she finds inspirational. She copies the text and posts it as her Facebook status. Was this plagiarism? a. Yes, absolutely. b. No, she simply wanted to pass on the inspiration! c. No, she didn't reuse enough material for this to count as plagiarism.

a. Yes, absolutely.

Are internal jobs advertised differently from external jobs? a. Yes, internal candidates may have different notice and different application process. b. No, to avoid discrimination charges, all ads and applications are handled the same way. No, to avoid discrimination charges, all ads and applications are handled the same way. c. No, Indeed and Monster are open to internal candidates. d. Yes, internal is far more likely to be paper-based rather than web based.

a. Yes, internal candidates may have different notice and different application process.

Jasmine earned an Associate of Science (AS) degree in Chemistry from the local community college. She has always loved science. To put herself through school she worked as the front desk employee as at local retirement home for three years. She now wonders if that means she can only apply for jobs like "Lab Assistant at chemical companies." Is she qualified for other jobs? a. Yes. Employers look at more than education. b. Maybe. She should either focus on jobs involving chemistry or receptionist jobs. c. No. If science is one of her best skills, she should look that industry because of her degree.

a. Yes. Employers look at more than education.

Samira is hosting a day-long seminar for store managers from all over her region on the topic of Bringing Technology to the Sales Floor. As she's thinking about what would help to advance the seminar objectives and engage the audience with the seminar theme, she comes up with three possibilities. Which of these would be the strongest? a. a combination pen and tablet stylus b. a packet of flower seeds with a printed sticker that says "Sprout into Technology!" c. a t-shirt with the company logo

a. a combination pen and tablet stylus

Which one of these is NOT an element of nonverbal communication? a. a written letter b. proximity c. clothing

a. a written letter

Positive or neutral conclusions would suggest you put the recommendations ________. a. at the beginning of the report. b. included with the research section. c. at the end of the report.

a. at the beginning of the report.

Monica is using the CRAAP analysis process for evaluating sources. She is looking at the source of the information to see where it comes from and who wrote it. Which component in the analysis process is she utilizing? a. authority b. accuracy c. reliability d. purpose

a. authority

To see the themes available in Google Slides, you need to ________. a. click on the Slide dropdown menu and then choose Change Theme b. click on the Format dropdown menu and then choose Theme c. double click on the slide frame and choose View Themes from the popup menu

a. click on the Slide dropdown menu and then choose Change Theme

Kasey and Samuel are working together on a project. Kasey created a cool collage by arranging several staff photos and turning them into a single image by using the Group command. Samuel wants to use just one of those photos for a slide he's working on. What should he do? (google slides) a. click on the grouped image, click the Arrange pulldown menu, and click Ungroup. If he's being thoughtful, he should remember to regroup the image as it was once he has the photo he needs b. click on the grouped image, click on the Slide pulldown menu, click Apply Layout, and click Separate Object Elements c. take a screenshot of the part he wants and enlarge and edit it

a. click on the grouped image, click the Arrange pulldown menu, and click Ungroup. If he's being thoughtful, he should remember to regroup the image as it was once he has the photo he needs

Broadly speaking, sociologists tend to use surveys to study organizations, while anthropologists tend to ________. a. embed themselves in the organization. b. watch from a distance. c. rely on secondary sources.

a. embed themselves in the organization.

In the social communication model, the communication process would be linear except for: a. feedback b. decoding c. noise

a. feedback

Which of the following should a cover letter accomplish? a. get the reader's attention, reflect genuine interest in the position, and explain why you are the best person for the position b. get the reader's attention, reflect genuine interest in the position, explain why you need a new job c. explain what you did wrong in your last position that you would like to fix if you get this position d. give prospective employers an autobiography, listing every accomplishment from childhood to the present

a. get the reader's attention, reflect genuine interest in the position, and explain why you are the best person for the position

Shanika has been assigned her first-ever presentation since being promoted to the corporate office. She's really nervous about it, especially since her boss keeps tossing around the phrase "death by PowerPoint." Once Shanika figures out what this means, she should be able to avoid it by focusing on which of these things? a. keeping her slides clean, easily deliverable, and audience-focused b. making sure her slides are colorful and use a lot of animation c. getting her slides done quickly and spending most of her time rehearsing her delivery

a. keeping her slides clean, easily deliverable, and audience-focused

An informal report would be appropriate for ________. a. mileage expenses for out-of-town customer visits. b. detailed market analysis of a new geography the company is considering. c. quarterly financial performance analysis and statistics.

a. mileage expenses for out-of-town customer visits.

The store manager asked James to track down the paperwork on a missing shipment and write the email to Surfine Vending explaining what went wrong. James feels like he needs to do something more before he starts the message. Which of the following does he need before he can start writing? a. more information about the receiver of the message b. the number of hours he searched to prove he did a good job c. a copy of the contract proving his company does not owe

a. more information about the receiver of the message

Select which of the following strategies would best improve the clarity of this sentence: Some of our products have not been performing well lately. a. precision b. lists c. plain words

a. precision

Select which of the following strategies would best improve the clarity of this sentence: Some of our products have not been performing well lately. a. precision b. plain words c. lists

a. precision

Maria is a new employee, and her manager has asked her to prepare a report with information about the company's last quarter. The manager would like a story or two along with all the required factual data. The types of data Maria would need to include in her report would be: a. qualitative and quantitative b. internal and quantitative c. external and qualitative d. internal and external

a. qualitative and quantitative

Which of the following strategies would best improve this sentence? Because Sophie worked so hard on the presentation, the demo was a showcase of ingenuity. a. reduce the number of prepositions b. use verbs c. avoid repetition

a. reduce the number of prepositions

The title page of a formal report should ________. a. repeat the information from the cover page and add important details. b. list the topics to be covered in the report. c. explain how the report was compiled.

a. repeat the information from the cover page and add important details.

Josh needs to gather information about the best software companies for managing medical data. Where should he go to find information? a. specific internet searchers, journals, business periodicals, and newspaper articles. b. to outside sources, conducting interviews with other medical companies and providers. c. the local library d. Google or other generic general internet search engines

a. specific internet searchers, journals, business periodicals, and newspaper articles.

If you are sharing a cute anecdote about something your kids did at the park, you should: a. still use the seven principles of business communication. b. use one or two of the seven principles of business communication so people understand. c. not worry about the seven principles of business communications—it's a personal story.

a. still use the seven principles of business communication.

Roman is writing a territory analysis report for his senior manager, Elly. He estimates the report will be about 35 pages long, based on his knowledge of the report completed five years ago. He knows this work will be classified as a formal report. He looks back over the prior report to consider which sections he might need to include in the report. Which of the following might Roman use in his formal report as part of the back matter? a. store-by-store data b. alternative evaluation c. abstract

a. store-by-store data

A feature of customer-facing live chat is: a. the ability for a company to initiate a conversation with the customer that might not have otherwise happened. b. the company can shut down the customer's ability to give feedback c. the customer can share his experiences with others

a. the ability for a company to initiate a conversation with the customer that might not have otherwise happened.

When communicating, one should ________. a. use the seven principles of effective communication. b. be objective and concise. c. write like you speak at all times

a. use the seven principles of effective communication.

This was the third installation of the new Magna-Cooler. It is ready to be shipped nationally. How should the lessons learned from these installations be shared with local installers? a. wiki b. blog c. IM d. email

a. wiki

Spoken communication allows for flexibility in the social communication model because: a. you can get immediate feedback and address misunderstandings b. you create good relationships c. spoken communication can be part of a meeting

a. you can get immediate feedback and address misunderstandings

Amy just received a worksheet from the automated call center. She is interested in seeing how many calls Mike, the newest employee, was able to process. What Excel feature should she use to determine this information? a. "IF" b. "COUNTIF" c. "Filter

b. "COUNTIF"

To balance readability and information processing, the 10/20/30 formatting rule recommends a: a. 10 point font size b. 30 point font size c. 20 point font size

b. 30 point font size

Which of the following is the best lead-in for your presentation? a. A bullet point list of action items. b. A chart illustrating the new product development performance relative to plan. c. An image illustrating open innovation.

b. A chart illustrating the new product development performance relative to plan.

Malique has worked with Albert since he started at the store three years ago. Recently, Albert was promoted to be Malique's boss. They are scheduled to sit down next week to establish performance objectives for the year. Malique is trying to decide how to start the first sentence of the email asking which form to use. Which of the following statements is the best choice? a. Albert, I'm going to use the same form as last time with a few updates. Ok with you? b. Albert, could you verify which form you want me to use for our meeting next week? c. Albert, yo! In your new boss-role did they tell you which forms to use for our meetings?

b. Albert, could you verify which form you want me to use for our meeting next week?

You're vying for an opportunity to represent your company at the local community college's career conference. (Did I mention the speaker chosen is awarded a $1,000 bonus plus two additional vacation days?) The topic is defined. What's your next step? a. Research your audience. b. Answer the question: why you? c. Start writing—anything!—to avoid writer's block.

b. Answer the question: why you?

One of the slides in your presentation is an introduction of three new team members, with a row of three headshots and three text boxes with brief profiles below. You built it on the fly, and the rows of boxes are not even. To format the two rows horizontally, you would use which of the following functions: (google slides) a. Edit > Align b. Arrange > Center on page c. Format > Align

b. Arrange > Center on page

As with many things in life, getting started—in our case, writing the start to a speech—is often the hardest part. Which of the following is an effective way of opening a speech: a. Using a joke you found online. b. Asking a "what if" question. c. Thanking the audience for the invitation.

b. Asking a "what if" question.

To save a new Microsoft PowerPoint presentation online: a. Select File. Then click Save and title your presentation b. Click to edit Presentation and rename c. Select Ctrl+F (PC) or Command+S (Mac)

b. Click to edit Presentation and rename

David wants to make his data from Excel look more visually pleasing for a presentation. What would be an easy-to-read format he could utilize? a. Conditional Formatting b. Clustered Column Charts c. Worksheet d. Flash Fill

b. Clustered Column Charts

All résumés share certain elements in common, whether they are chronological, functional, or hybrid. Which of the following are the best match to expected sections in all résumés? a. Contact information, Education, References b. Contact information, Education, Past Employers c. Skills, Contact Information, Work Experiences

b. Contact information, Education, Past Employers

Formal reports have a front section that is comprised of: a. Cover page, Table of Contents, and Budget Proposal. b. Cover page, Executive Summary, and Table of Contents. c. Table of Contents, List of Contributors, and Problem Statement.

b. Cover page, Executive Summary, and Table of Contents.

Lorenzo has returned item data organized by month. If he wishes to visually see which month had the most returns, what should he do? a. Sort the data b. Create a clustered column chart c. AutoSum the data

b. Create a clustered column chart

Which of the following is an example of qualitative data? a. Customers reporting on a scale of 1 to 10 how they feel after a shopping experience. b. Customers reporting which store location they prefer to visit and why. c. Customers reporting how many items they purchased in a single shopping trip.

b. Customers reporting which store location they prefer to visit and why.

Christopher wants to address the issue of his local animal shelters being overcrowded and wants to advocate that people adopt animals. He has defined the question he is researching along with doing general background research. What should he do next? a. Keep a list of research sites b. Develop a research strategy c. Conduct research on his issue d. Evaluate what he has learned

b. Develop a research strategy

Christopher wants to address the issue of his local animal shelters being overcrowded and wants to advocate that people adopt animals. He has defined the question he is researching along with doing general background research. What should he do next? a. Keep a list of research sites b. Develop a research strategy c. Evaluate what he has learned d. Conduct research on his issue

b. Develop a research strategy

Which opening would you use to open a speech to the homeowners of a mountain town about tree mitigation on their property? a. What if you had no fire insurance? b. Did you realize Colorado averages 2500 wildfires each year, according to the DNMS? c. "There are worse things in life than spending the evening with an insurance salesman" said Woody Allen. d. State Farm will do what it takes to earn your fire insurance business.

b. Did you realize Colorado averages 2500 wildfires each year, according to the DNMS?

Edward reports to a boss in New Jersey and lives in Colorado. Not that many years ago, Edward would have had to move to New Jersey for this promotion. What changed to let him stay in Colorado? a. Eco-friendly laws do not allow any more people work at the New Jersey site due to pollution. b. Digital communication technology is so fast that it is just like sitting down the hall from his boss. c. The ease and affordability of local printing through places like Kinko's and Office Max. An expensive printer did not have to be purchased for the Colorado site.

b. Digital communication technology is so fast that it is just like sitting down the hall from his boss.

Which would be your best opener for a speech to the salespeople of an insurance company looking to expand from the United States to Canada? a. On average, Canada has around 100 tornados a year. How does that matter to you and our company's expansion to Canada? b. Emily Carr says, "It's wonderful to feel the grandness of Canada in the raw." Let's put that grandness to work for company growth. c. The US has a population of 325.7 million people compared to Canada's 36 million people. Think about us expanding sales in Canada. d. Comedian Jim Carey says, "My upbringing in Canada made me the person I am. I will always be proud to be a Canadian." Do you think we can break in to that market?

b. Emily Carr says, "It's wonderful to feel the grandness of Canada in the raw." Let's put that grandness to work for company growth.

Each member of your work group is required to role-play a 5 minute employee coaching session in front of the management team. As one of the younger members of the group, your focus is on projecting a tone of confidence and command. Which of the following vocal techniques will make your vocal delivery more powerful when used judiciously? a. End key sentences with a rising tone. b. End key sentences with a descending tone. c. Use a flat intonation throughout.

b. End key sentences with a descending tone.

Which of the following statements is the BEST example of bias-free writing? a. Every employee will receive a bonus based on his performance. b. Every employee will receive a bonus based on his or her performance. c. Every employee will receive a bonus based on her performance.

b. Every employee will receive a bonus based on his or her performance.

When you're thinking about starting your project, what's typically the first thing you should nail down? a. Lay out milestones and build a plan. b. First start with a well scoped research question. c. Use a powerful visual aid.

b. First start with a well scoped research question.

You want to experiment with different color, layout, and font options, but the number of possible combinations is overwhelming. You decide to scroll through the theme options to see how they work with your material. To do that (powerpoint) a. Select Format > Theme and select a theme b. From the Design tab, select a theme and click it to apply c. Select File > Open and select a theme

b. From the Design tab, select a theme and click it to apply

Your meeting organizer sends you an email asking you to edit your presentation down to 15 minutes to accommodate a "drop in" visit from your President. To delete one or more slides: ( powerpoint) a. From the Review tab, click on a slide thumbnail and select Delete. b. From the Home tab, click on a slide thumbnail and select Delete. c. Click on a slide thumbnail and select Ctrl+D (PC) or Command+D (Mac)

b. From the Home tab, click on a slide thumbnail and select Delete.

When a panel interview format is used, which of the following is more likely to happen? a. More vocal members of the group will influence the panel's recommendation. b. Group members will arrive at a more reliable evaluation of a candidate's abilities. c. A candidate will be sabotaged due to a perceived competitive threat.

b. Group members will arrive at a more reliable evaluation of a candidate's abilities.

When Lucy first started as a waitress, she had to check the paper schedule on the bulletin board. Now there is new scheduling software that she can access from her phone. What was Lucy's likely emotional reaction to this digital communication change? Responses a. Irritation because her workplace did not seem as far as it used to from her days off b. Happiness because she can see her own schedule and everyone else's, even when the restaurant is closed. c. Sadness because her manager used to leave little drawings on the paper schedule.

b. Happiness because she can see her own schedule and everyone else's, even when the restaurant is closed.

Derek is writing an email to a colleague about new research that puts some of their previous work into question. While he is clearly not writing a formal paper, how can he still ensure he attributes the work he summarizes in his email? a. He should pick one of the standard citation methods (APA, MLA, etc.) and cite his work accordingly. b. He could provide links to the articles he read and summarized. c. He could attach a works cited page so his colleague can find the same sources later. d. He doesn't need to attribute sources in an email.

b. He could provide links to the articles he read and summarized.

The CFO has asked you to develop a comprehensive internal social media strategy. Your most important priority is ________. a. How to achieve maximum brand awareness. b. How to network employees. c. How to provide online chatting for customers.

b. How to network employees.

What would be the best illustration of the benefits of modern business communication? a. It is so much easier for me to compose and revise a message using a computer. b. I can work with my team wherever I am—even from a home office—and have a flexible work schedule. c. I can create distribution lists and re-use them to reach everyone in my organization.

b. I can work with my team wherever I am—even from a home office—and have a flexible work schedule.

The results from job analysis are put into which two important documents? a. Statement of employee characteristics and statement of defined duties b. Job advertisement and job specification c. Selection documentation and discrimination statements Selection documentation and discrimination statements d. Specification of education and responsibilities of the job

b. Job advertisement and job specification

When reviewing digital tools to see if they'll help you communicate effectively, you should: a. Consider if you can use the seven principles of effective business communication b. Measure them against the social communication model and determine what kinds of communication the tool facilitates. c. Consider how much they cost and whether they're easy to use

b. Measure them against the social communication model and determine what kinds of communication the tool facilitates.

Adena was tasked to write a proposal suggesting ways to improve the sales at her store. As soon as she was given this task, she began researching ways other stores had improved their sales. Was this the best approach? a. No; she should have waited for more details from her supervisor. b. No; she should have made a plan before diving right into her research. c. Yes; looking at other successful stores will help Adena improve the sales at her own store.

b. No; she should have made a plan before diving right into her research.

Romeo wrote an email about the parking lot repaving project. Now his supervisor wants the same information in memo form and posted to the break room bulletin board. What changes to the content of the message are needed? a. Romeo needs to ensure all contractions are spelled out and that there are passive not active verbs for the memo. b. None. The Opening, Body and Closing of a memo are similar to the email in organization and readability. c. None. All he needs to do is type "Memorandum" above the email addressing in bold, then print it out and post it.

b. None. The Opening, Body and Closing of a memo are similar to the email in organization and readability.

Liliana prepared a paper for her History class. In her paper she used the sentence "The War of 1812 was fought between the United States and Great Britain." without citing it. What is this an example of? a. Unintentional plagiarism; he probably didn't mean to do it. b. Not plagiarism; it could be considered common knowledge. c. Intentional plagiarism; it is clearly a direct quote from another source. d. Plagiarism; she just paraphrased something she read.

b. Not plagiarism; it could be considered common knowledge.

James's manager asked him to email the rest of the employee team to let them know about the new security badging system and the security cameras being installed. James is worried the employees will think the company is being intrusive if they think they are being surveilled. What should James do next? a. Ask two or three employees if they think this new security system seems like managerial spying. b. Plan his message to an audience who may react negatively to his email. c. Write the message assuming a neutral audience.

b. Plan his message to an audience who may react negatively to his email.

You're an executive recruiter specializing in the retail industry. A client has asked you to develop a short list of qualified candidates for a new sustainability role. You're on a deadline, and it's critical that you assemble a pool of highly qualified candidates. Which one of the following options should not be at the top of your action items: a. Circulate the opportunity through the American Sustainable Business Council Circulate the opportunity through the American Sustainable Business Council b. Post the opportunity to all the major job boards & social media sites. c. Circulate the opportunity through Retail Industry Leaders Association (RILA)

b. Post the opportunity to all the major job boards & social media sites.

Nancy presented her interior design suggestions to the new eco-friendly architect in town via materials on her thumb drive, iPad, and portable projector. Why did a competitor win when Nancy "didn't seem credible"? What had her competitor most likely done to leave a different impression? a. Been a man; this is a diversity problem. b. Provided business card and brochures on high quality paper. c. Provided lunch to show how she would spend extra on the business.

b. Provided business card and brochures on high quality paper.

To avoid fear of public speaking, we should realize that________ . a. Public speaking is scary, so admit it and jump in. Public speaking is scary, so admit it and jump in. b. Public speaking is merely an extension of speaking skills we already have. c. Public speaking is only changed by the more formal clothes we wear. d. Public speaking is simple, just speak a bit louder.

b. Public speaking is merely an extension of speaking skills we already have.

The primary advantage of SMS text messaging versus IM is ________. a. SMS text technology is used by everyone privately. b. SMS text messages can reach thousands of users in seconds. c. IM is not allowed to be used in business applications.

b. SMS text messages can reach thousands of users in seconds.

Your meeting organizer sends you an email asking you to edit your presentation down to 15 minutes to accommodate a "drop in" visit from your President. You think it would be easier to delete and move slides in grid view. To shift from the default to grid view: (Google slides) a. Select Format and then Grid View b. Select View and then Grid View c. Select Ctrl+G (PC) or Command+G (Mac)

b. Select View and then Grid View

Lucas thinks about the structure of his memo to coordinate PC installations at the office. Which of the following helps his message stay organized and concise? a. Subject: Please confirm installation support, Opening: Not needed with simple memo. Move to Body immediately. Body: Quantity and types of Equipment, Closing: Reminder of date needed and thank you for assistance. b. Subject: Please confirm installation support, Opening: Expand in sentence form on the Subject. Body: Quantity and types of Equipment, Closing: Reminder of date needed and thank you for assistance. c. Quote needed, Opening and Body combined in short memo: List Quantity and types of Equipment, Closing: Thank you

b. Subject: Please confirm installation support, Opening: Expand in sentence form on the Subject. Body: Quantity and types of Equipment, Closing: Reminder of date needed and thank you for assistance.

When trying to put information into a useful format to analyze data sets using statistical methods, one helpful tool is/are ________. a. personal interviews b. Survey Monkey c. paper surveys d. internal questionnaires

b. Survey Monkey

Which of the following statements is the BEST example of bias-free writing? a. The money raised will go to help AIDS victims. b. The company prohibits denying service to people diagnosed with multiple sclerosis. c. The charity helps epileptics find the care they need.

b. The company prohibits denying service to people diagnosed with multiple sclerosis.

How would you describe good secondary source research?f a. Building awareness before conducting primary research. b. The gathering, curating, and presenting of information from primary resources. c. Arrangement journal articles for someone else.

b. The gathering, curating, and presenting of information from primary resources.

What is the common denominator of request, adjustment, claim, and complaint messages? a. A courteous and even tone should be maintained throughout the message. b. The main point should be stated immediately in the subject line and the opening of the message. c. A business letter could be used as an alternative to an email.

b. The main point should be stated immediately in the subject line and the opening of the message.

A face-to-face interview is often the final stage in the hiring process, and it's often the interviewer's last chance for a live interaction with the candidate. Which one of the following is the most important point for an interviewer to keep in mind? a. The quality of the questions asked—by interviewer and candidate—is the most important aspect of the interview. b. The quality of the questions asked—by interviewer and candidate—is the most important aspect of the interview. Understanding how what the candidate is communicating relates to the success factors of the job. c. Perception is reality. Develop an overall impression of the candidate based on his/her appearance and presentation.

b. The quality of the questions asked—by interviewer and candidate—is the most important aspect of the interview. Understanding how what the candidate is communicating relates to the success factors of the job.

Why does communicating effectively make people better employees? a. They deliver the right product or experience the first time. b. They deliver results and good customer service. c. They can operate without constantly checking in with their managers.

b. They deliver results and good customer service.

Your company's quarterly results were presented to investors by your CEO in an effective, but highly technical, slide presentation. Your manager has tapped you to edit the content of the presentation—streamlining out most of the detailed finance jargon—and have the CEO present the key points to company employees. Which multimedia platform would you choose for this task? a. a wiki entry b. a podcast c. a blog

b. a podcast

A formal report organized into sections identifying work done by functional company areas would be most appropriate for which of the following? a. a summary of the Accounting departments' efforts to review available software packages b. a summary of the company's efforts over the last 6 months to consolidate from 5 to 4 locations involving real estate dealings, HR issues, IT projects, and financial accounting c. a study run in HR discussing the benefits of a new vacation policy

b. a summary of the company's efforts over the last 6 months to consolidate from 5 to 4 locations involving real estate dealings, HR issues, IT projects, and financial accounting

Twelve candidates appear to good matches for a call center job where outbound calls are placed from the computer and a computer script is followed when someone answers. Once they answer the phone, they have to do some data entry about the client. According to their resumes, all the candidates are qualified. What else could be used to find the best candidate of the twelve applicants? a. a recording test to see if they know how to use a recording device. b. a typing test since this job involves computer work. c. a grammar test to see if they understand how to use commas. d. nothing, they're equally qualified, so it doesn't matter who is chosen.

b. a typing test since this job involves computer work.

Which of the following options are NOT available in Google Docs? a. checking sentence length b. adding different headers and footers to every page c. using double-line spacing

b. adding different headers and footers to every page

When writing an internal memo to her statistics research company about maintaining professional integrity, Marissa reminds her employees to always use proper citations but to also protect their clients and themselves from issues by a. not considering the purpose and relevance of the data. b. anonymizing and protecting data. c. never disclosing the results of their data analysis. d. synchronizing and protecting data.

b. anonymizing and protecting data.

Confirming understanding is a feature of: a. spoken communication b. both spoken and written communication c. written communication

b. both spoken and written communication

If you're talking and you think your audience isn't listening you can help your audience listen better by: a. using good body language to keep their attention on you. b. breaking in to say, "Hey, let me stop here. Am I being clear in what I'm saying?" c. keeping yourself out of the conversation. keeping yourself out of the conversation.

b. breaking in to say, "Hey, let me stop here. Am I being clear in what I'm saying?"

Antonio lives in Tampa, and his boss asks him to use Doodle to find the best time for a remote meeting with store managers in Portland, Oregon and Austin, Texas. Which of these options does Antonio NOT need to think about? a. making sure there is enough time to deal with technology and get the business of the meeting done b. calculating the time zone difference for each of the time slots he is proposing in his poll c. trying to make sure that all the time slots fall within regular work hours

b. calculating the time zone difference for each of the time slots he is proposing in his poll

An alternate way to add a picture WITHOUT using the Image button on the toolbar is which of these? (google slides) a. right-click on the slide and choose the Search Photo Gallery option b. click on the Insert dropdown menu and choose Image c. click on the image and then click on the Format dropdown menu and choose Paste Without Formatting

b. click on the Insert dropdown menu and choose Image

Maddie and Mary have been working on their presentation for a while when they decide to change slide themes. They will need to resize a few text boxes to accommodate the theme graphics. How should they do that? a. double click on the text box and then choose Edit Formatting from the dropdown menu b. click within the text boxes and then drag the anchor squares until they have the size and shape they want c. nothing; choosing a new theme automatically rearranges the slides to accommodate the theme graphics

b. click within the text boxes and then drag the anchor squares until they have the size and shape they want

Perhaps the most useful feature of Google Plus was the ________ tool. a. search b. communities c. sheer volume of users

b. communities

Nestor's English is very good, but it's not his first language. He's working on a presentation to introduce a new executive fashion line for spring. He wants to talk about the uniqueness of some of the pieces in the line, so he uses an app to find synonyms for "unusual." The app gives him "memorable," "conspicuous," and "exceptional." Which word has the best connotation for his target audience? a. memorable b. exceptional c. conspicuous

b. exceptional

Tobias is writing a feasibility report for, Alex, his senior manager. Tobias estimates the report will turn out to be about 40 pages long, based on his knowledge of a similar report completed five years ago. He knows this work will be classified as a formal report. He reviews the prior report and his school notes to consider which sections he might need to include in the report he is generating. Which of the following might Tobias use in his formal report as part of the "front section"? a.introduction b. executive summary c. recommendation

b. executive summary

A speech is a form of trade. In this trade, audience members give their attention in exchange for a perceived benefit. Your obligation as a speaker is to ________. a. entertain your audience. b. factor your audience into your content. c. read your speech exactly as written.

b. factor your audience into your content.

Christopher is creating a training presentation on the history of fashion for new manager candidates. Because his presentation is going to be very public, he must make sure he uses only images that fall within the Creative Commons license restriction. He really wants an elegant line drawing—something that looks like vintage Chanel—for his agenda slide. What should he do? a. type "Chanel line drawing in the search bar and then click on the ones he likes to check the license type. b. go to the Bing image search, choose "line drawing" in the Type menu, "Creative Commons" in the License menu, and then type "Chanel" in the search bar. c. go to the Chanel website, and when he finds a picture he likes, do a reverse image search in Google and then check the license

b. go to the Bing image search, choose "line drawing" in the Type menu, "Creative Commons" in the License menu, and then type "Chanel" in the search bar.

Shay is leading a video conference to share a demo of her company's new mousetrap with interested clients. Which of the following factors is most important for her to consider when choosing which video conferencing tool to use? a. availability on mobile b. having a high resolution image c. making sure all video windows are arranged equally

b. having a high resolution image

For decision-makers or colleagues to trust the reports you write, ________ must be above any concern. a. the ideology behind your approach b. how you go about doing your work c. your ability to do primary source work

b. how you go about doing your work

Twitter is one of the top social media platforms in the world. In the US in recent years, its use has ________. a. stayed about the same. b. increased for business purposes. c. decreased for business purposes.

b. increased for business purposes.

Chris has completed the report for Yasmin about changing the workday from five days to four days a week. As he does his final read-through before giving his findings to Yasmin, Chris wonders about other stakeholders. There are some co-workers and even store regulars that may not be excited about the change. As Chris thinks about how the findings might find their way to individuals beyond Yasmin, Chris is also thinking about ________. Responses a. direct and remote stakeholders. b. indirect and remote stakeholders c. direct and indirect stakeholders

b. indirect and remote stakeholders

Miguel is creating an informational report based on employees' personal stories. The type of data Miguel will use in his report is: a. internal quantitative b. internal qualitative c. external qualitative d. external quantitative

b. internal qualitative

Which of the following best distinguishes a business memo from a business letter? a. memos have salutations; letters do not b. memos have subject lines; letters do not c. memos and letters are interchangeable

b. memos have subject lines; letters do not

Rosie is posting something online and she wants to be ethical. One of the rules she should keep in mind is: a. to post controversial information anonymously so she doesn't get too many phone calls. b. not to share protected or proprietary information c. to always share information before she's checked to see if it's true

b. not to share protected or proprietary information

Chris's boss, Yasmin, wants to consider changing the work schedule from 40 hours over five days a week to 40 hours over four days a week. She wants to know if this will cause any employee dissatisfaction or increase the cost of overtime. Yasmin asks Chris to look into it and prepare a report. She then asks Chris how long it will take to complete this work. Chris calculates the time each step takes. These big steps to the report's creation include ________. a. creating an outline, writing the body, finding supporting research, and proofreading. b. planning, writing, and revising. c. an introduction, a recommendation, some reasons, and a conclusion

b. planning, writing, and revising.

Formal reports can include business plans, research reports and: a. conference reports. b. proposals. c. expense reports.

b. proposals.

Which of the following is a common guideline for business letters, memos, and emails? a. justified right margins b. ragged right margins c. centered paragraphs

b. ragged right margins

Hayley is writing a proposal for her senior manager, KJ. She estimates the report will turn out to be about 25 pages long. She knows this work will be classified as a formal report. Which of the following might Hayley use in her formal report as part of the body in the report? a. tables of exhibits b. research or method section c. appendix

b. research or method section

Which is the best description of primary research? a. research authorized by a group you want to study b. research you conduct yourself c. research done by a group

b. research you conduct yourself

Angela has finished her report about the potential change in the workplace layout and now needs to share the report with Dena, who asked for the report. Angela should ________. a. print a copy of the report and have it bound at a print shop b. send an email with the report as the body c. print a copy of the report and put it in Dena's in-basket.

b. send an email with the report as the body

The process illustrated in the social communication model: a. shows effective communication rules. b. shows effective communication as a cyclical process. c. shows effective communication as a linear process.

b. shows effective communication as a cyclical process.

What would be the best way to make this list parallel? The team's priorities for the month include the following: -Make updates to the project tracker -Alice and Lowell will send satisfaction surveys to new customers -Editing the new owner's manual -Thursday meetings a. Include the name of the person responsible in each one b. start them all with present-tense verbs c. shorten them all to approximately the same number of words

b. start them all with present-tense verbs

There are three different ways to delete a slide from the ________. (powerpoint) a. slide sorter view b. thumbnail pane c. home menu

b. thumbnail pane

Why is the recommendation section of an informal analytical report important? a. to give credit to the report authors for their work b. to show how the data supports the recommendation c. to demonstrate the logic of the writer's reasoning

b. to show how the data supports the recommendation

Effective writing is the result of: a. using the social communication model b. using the seven principles of effective communication c. being clear and concise

b. using the seven principles of effective communication

The line between personal and professional communication is becoming more blurred all the time because people: a. share what they had for lunch on social media pages. b. want to have a personal connection with others and want to understand the "human side" of the businesses they're patronizing. c. don't want to use the seven principles of business communication.

b. want to have a personal connection with others and want to understand the "human side" of the businesses they're patronizing.

Deandra is giving a highly technical speech on a new medical device to non-scientists within her company. Her listeners will use what they learn in marketing, package design, and sales. She wants to be sure they understand the key features and points of difference with the new product, so she decides to incorporate an audience-participation feature in her speech. Which one of these is NOT a good idea for Deandra to use? a. A short pencil-and-paper self-assessment that would quiz audience members on key aspects of the product. Deandra would then give the correct answers and take questions where there's confusion. b. A think-pair-share exercise in which pairs of people in the audience will work together to check each other's understanding of the product. c. A game in which the audience breaks into teams to come up with funny names for the device.

c. A game in which the audience breaks into teams to come up with funny names for the device.

Leandro started at his current company as a college intern. After graduation, the company hired him, and he has been steadily promoted over the last seven years until he reached his current position as the IT manager. Friends at other companies have told him that he could apply his IT skills and become a coder, which would earn him more money and put him in a much more exciting cutting-edge industry. Leandro hasn't had to create a resume in almost a decade. Given his current position and the kind of job he's hoping to get, what kind of resume should he create? a. A video resume. b. A reverse-chronological resume. c. A hybrid resume.

c. A hybrid resume.

What part of the social communication model is NOT a part of written communication? a. Only the feedback portion isn't present—the audience can't talk back when I write them a note. b. The noise and feedback portions are not part of written communication because my audience is not present to hear the message in person. c. All aspects of the social communication model are there, but they are not always immediate in a written communication

c. All aspects of the social communication model are there, but they are not always immediate in a written communication

Which of these topics would be best suited for an informational report versus an analytical report? a. A review of our executive staff's salaries compared to our competitors and those of similar market segments. b. Quarterly results being reported to the Board. c. Attendee profiles who attended our last marketing conference.

c. Attendee profiles who attended our last marketing conference.

Attention is both rare and fleeting, but there are a number of techniques a speaker can use to maintain an audience's attention. Based on the reading, which of the following is NOT an effective technique to use if you sense you're losing the audience's attention: a. Ask the audience a question regarding the material and what happens next. b. Take a scenic detour, veering off in an unexpected direction or sharing a surprising fact. c. Call a break to give audience members an opportunity to stretch.

c. Call a break to give audience members an opportunity to stretch.

Chris's boss, Yasmin, wants to consider changing the work schedule from 40 hours over five days a week to 40 hours over four days a week. She wants to know if this will cause any employee dissatisfaction or increase the cost of overtime. Chris really hopes Yasmin will make this change; he would love three days a week off a week no matter how long the work day is. What should Chris do? a. Chris should create an analytical report. b. Chris should create a survey to share with all the employees. c. Chris should create an informational report.

c. Chris should create an informational report.

Ryan is developing a social media plan for his new company. What is a benefit of using Facebook as a hub for all social media activity? a. Facebook allows you to schedule posts, which other platforms do not. b. Facebook has the widest reach, so using other sites is never as important as using Facebook. c. Facebook integrates well with other social media platforms, especially YouTube and Instagram.

c. Facebook integrates well with other social media platforms, especially YouTube and Instagram.

Having sat through hundreds (thousands?) of mind-numbingly boring presentations, you've vowed not to be that presenter. Quick check before you start working on your speech. Which of the following is NOT an effective way to involve the audience and answer their specific questions: a. Conduct a survey prior to your speech to surface audience questions b. Incorporate a partner or small group exercise to surface questions c. Forgo the prepared remarks and use a Q&A approach for the entire presentation

c. Forgo the prepared remarks and use a Q&A approach for the entire presentation

If you simply wanted to get an awareness around the academic or professional literature on a given topic, which tool might you use? a. Bing b. Wikipedia. c. Google Scholar

c. Google Scholar

Roberto and Anika attended the same two-hour conference call from their own offices in two separate time zones. Next on the agenda was Robert's project, and he just realized he had not asked Anika if her people were going to need the two extra weeks or not. What is the most efficient communication tool Roberto could use to get the response he needs so that he could have an accurate estimate when his name is called? a. He could mute the group call and use his cell to call Anika. b. He could have his secretary call Anika's assistant and have him pass her a note. c. He could open his IM app and reach out privately to Anika. She was usually online.

c. He could open his IM app and reach out privately to Anika. She was usually online.

Charon recently sent out an email to her coworker Ross inquiring when he might be finished with the first stage of a project. However, when she received his response, his email was filled with questions rather than an answer to Charon's original inquiry. After several exchanges, Ross was finally able to answer Charon's initial question. If Charon were to look back at her initial email, which error might she find? a. Her email included the right details, but it was too long, so Ross didn't read it. b. Her email never made it to Ross's inbox. c. Her email failed to include all of the information Ross needed to effectively answer her initial question.

c. Her email failed to include all of the information Ross needed to effectively answer her initial question.

Madison's manager has asked her to prepare a report on whether it would be profitable for her company to respond to a request for proposal (RFP) to provide all the local school district's food services needs in the next school year. Since Madison's boss requested the proposal, she thinks it is likely he will agree with her conclusions. Broadly speaking, what is the best way to organize her report? a. She should not include a recommendation, since it is likely the reader will come to the same conclusion as her. b. Her recommendation should come near the end of the report. c. Her recommendation should come near the beginning of the report.

c. Her recommendation should come near the beginning of the report.

What type of internal email message would you use to inform your department that the new Vice President has been hired and will start next Monday? a. I would mention the news in my daily status update to my team. b. I would include that information in the weekly company newsletter. c. I would release a memo announcing the new VP and his starting date.

c. I would release a memo announcing the new VP and his starting date.

What is the difference between a panel interview and a group interview? a. In a panel interview, the interview takes place over the phone. In a group interview, the interview takes place in person. b. In a panel interview, one interviewer presents to several interviewees. In a group interview, several interviewers meet with one interviewee. c. In a panel interview, several interviewers meet with one interviewee. In a group interview, one interviewer presents to several interviewees. d. In a panel interview, you practice in front of a row of people. In a group interview several interviewers sit in a circle and meet with one interviewee

c. In a panel interview, several interviewers meet with one interviewee. In a group interview, one interviewer presents to several interviewees.

You've been tasked with writing the advertisement for an opportunity that will be opening due to a promotion. The best way to attract qualified job applicants is to include the following in the job ad: a. Focus on the compensation and benefits associated with this position. b. Focus on the education, skill set, and task requirements of the job. c. Include company culture and position impact details as well as minimum requirements.

c. Include company culture and position impact details as well as minimum requirements.

Cora is a district manager whose company has just signed up for a video call service, and she's eager to try it, but she wants to make sure she's using it appropriately. For which of these upcoming conversations would video calling make the MOST sense? a. Showing a promotional video about new spring products and how to sell them and then discussing it afterward b. Sharing quarterly sales data that met expectations c. Interviewing a manager candidate who currently lives three states away

c. Interviewing a manager candidate who currently lives three states away

You've been monitoring business employment and career trends and have decided to develop a personal brand that allows you some measure of creative and financial independence. What action represents your best next step? a. Submit a pitch to speak at a industry or professional conference. b. Pitch for an opportunity to talk at a local TEDx conference. c. Join a local speakers bureau and volunteer to speak at low-stakes events.

c. Join a local speakers bureau and volunteer to speak at low-stakes events.

Zoya is fearful of her first speech as a new manager to her employee group, but she has three months before her promotion is announced. What could she do to be less fearful? a. Prepare the notes but have someone on the team who is more comfortable do the actual talk. b. Undergo hypnosis to get over her phobia. c. Learn more about public speaking by joining a speaking group outside the company. d. Start eating a few more lunches with the new team so they'll know her personally.

c. Learn more about public speaking by joining a speaking group outside the company.

You've been thinking about how the world could/should be and have resolved not to let your fear of public speaking keep you from "being the change." You specifically want to overcome your fear that when you stand up in front the audience, your mind will go blank and you will be jeered off the stage. Which of the techniques covered would best address this fear? a. Practice in front of an audience. b. Write your speech on notecards for reference. c. List and rationally challenge your fears.

c. List and rationally challenge your fears.

Dana is putting together a "How to Work in Microsoft Excel" document. It is very important that her document has accurate information. What is one way the she can be more assured that the information from a particular website is reliable? a. Look at websites that sell you something. b. Look for websites by popular t.v. personalities or celebrities with endorsements. c. Look at the purpose of the website. d. Look at the website copyright.

c. Look at the purpose of the website.

Incorporating sources into your reports uses a general pattern; what's the first part of the pattern? a. Doing primary source work. b. Understanding the ideology behind a given media source. c. Making a claim (that will then require evidence, or a supporting source).

c. Making a claim (that will then require evidence, or a supporting source).

Which of the following best represents the single-spaced line option in Word? a. Tight paragraph spacing b. 2.0 line spacing c. No Paragraph Spacing

c. No Paragraph Spacing

Shelby knows that it is a company requirement that all new employees formally accept the job offer. Shelby is eager to get this position filled so vacation rotations can start. Won't the employee showing up on Monday be sufficient? a. No, a formal signature is often needed. This may be completed on Monday. b. Yes, the action of showing up demonstrates agreement to the terms. c. No, Shelby should include a self-addressed stamped envelope. d. Yes, this job duties and pay are pretty standard for the industry.

c. No, Shelby should include a self-addressed stamped envelope.

The Employee Satisfaction Team negotiated for months about wearing jeans to the workplace. In the interest of speed, Carlos used the company IM list to quickly get the policy in every employees' hands. Was this the right choice? a. No, the policy was so long it might overwhelm company servers. b. Yes, IM is the insider way to communicate quickly to the employees. c. No, company policy should use a formal channel such as a document attached to an email.

c. No, company policy should use a formal channel such as a document attached to an email.

Dr. Phillips chose to speak without notes at the $200 children's hospital fundraiser. He covered a range of topics from his early days as a doctor, to cancer, and the new parking garage. Was the audience likely satisfied? a. Yes, the $200 each paid goes to hiring the parking lot attendant. b. No, the audience likely wanted to hear more jokes about the tough situation. c. No, he does not seem to have a specific point or purpose for this audience to take away. d. Yes, just having the important man there is the main idea.

c. No, he does not seem to have a specific point or purpose for this audience to take away.

Isadora creates a memo for the office on the new refrigerator policy. As a recent college graduate, Isadora, is familiar with papers using indented paragraphs and double-line spacing. Should she use the spacing of an academic paper for a memo? a. Yes, professional documents are exactly like the best college essays. b. No, memos are so short; they rarely require paragraph spacing. c. No, memo paragraphs are not indented and single-spaced.

c. No, memo paragraphs are not indented and single-spaced.

Berk's co-worker explained that emails were used when responding to customer complaints and the entire message would be shorter. "Use the subject line to say 'your complaint of April 27,' then start the details in the first paragraph of the message with something like, 'your exercise bike is not for individuals over 300 pounds' before you explain the reason we will not refund them." Should Berk follow this advice? a. Yes. Emails are shorter than letters. b. No. Statements of substance should be written by the lawyers. c. No. Email messages need the introduction in the message itself.

c. No. Email messages need the introduction in the message itself.

If you were a member of a startup or smaller organization, how would you go about citing sources? a. If you work in an organization like this, it's not important to cite sources; just get the info out there to the boss. b. The more formal the better! That way no one can doubt your integrity. c. Nothing too formal; you should use your best judgement to ensure proper attribution without making the overall document feel cumbersome.

c. Nothing too formal; you should use your best judgement to ensure proper attribution without making the overall document feel cumbersome.

Which of the following statements is the BEST example of clear writing that avoids language confusing to readers? a. Our newest promotion is gaining traction. b. We need to broaden our horizons. c. Our sales are increasing thanks to our new strategy.

c. Our sales are increasing thanks to our new strategy.

Laila is training new call center associates and wants to ensure they understand the required opening and closing call sequences. What is a good technique for her class of 20 new associates.? a. Tell them and have the complete individual written scenarios. b. Introduce each concept and repeat it three times. c. Partnered role play time with employees. d. Have a quiz at the end of the session.

c. Partnered role play time with employees.

Roxanne is putting together a social media strategy for her company to release a new line of women's exercise leggings. Which of the following is the BEST idea for Roxanne to incorporate in her plan? a. Plan a series of ads to promote on Pinterest to post after the product's release b. Plan a blog post to share on LinkedIn about the new opportunities that come with the increase of the company's product line. c. Plan a series of countdown tweets to post on the company's Twitter feed

c. Plan a series of countdown tweets to post on the company's Twitter feed

Which is the best closing to an email? a. We look forward to hearing from you. We have done business with you for quite some time. b. Thank you for your quick response. c. Please provide the refund by April 2. ABC Co. enjoys using your services when possible.

c. Please provide the refund by April 2. ABC Co. enjoys using your services when possible.

How might an email close after correcting a billing error of a $35.00 tip that was supposed to be $3.50? a. Thank you for your business. b. The server has been terminated. c. Please use this $15.00 gift certificate in appreciation of letting us correct this error. d. I think the error is probably credited to your account by now.

c. Please use this $15.00 gift certificate in appreciation of letting us correct this error.

Stefania has a perfectly researched and written speech. While she might find it a bit intimidating to address so many people, she's sure it won't be that hard to read her carefully-crafted speech because the words are interesting. What is Stefania overlooking? a. Memorizing it instead b. Finding out if there is a teleprompter c. Practicing vocal variety d. Retyping the speech for larger font

c. Practicing vocal variety

Ever since Noelle's last company shut down and laid everyone off, she has spent days searching for work, fixing her résumé, and confirming appointments. In the two or three interviews she has had, she felt positive, but then came another rejection letter. It was nice that her mom's friend, who worked in HR, offered to help Noelle before this next interview by giving her a nice folder with a copy of her résumé, cover letter, and a pen. She also printed out a separate sheet of references. Which of the following things should Noelle remember to do as she prepares? a. Booking a hair appointment for styling only before each interview. b. Making a list of her soft skills and memorizing them. c. Review the job advertisement.

c. Review the job advertisement.

You want to experiment with different color, layout, and font options, but the number of possible combinations is overwhelming. You decide to scroll through the theme options to see how they work with your material. To do that: (Google slides) a. Select File > Open and select a theme b. Select Format > Theme and select a theme c. Select Theme and click on a thumbnail to apply

c. Select Theme and click on a thumbnail to apply

Katy sat down at the office computer to fix the monthly vendor letter and realized she'd need to start from scratch. The digital file had somehow been lost (or never saved), and all she has is a paper copy. Working in Google Docs, where will Katy find the settings that will help her get the line spacing and indent correct? a. On the Ribbon marked Paragraph b. By using the [enter] key and [spacebar] repeatedly. c. Selecting the Format then choosing the Line Spacing command.

c. Selecting the Format then choosing the Line Spacing command.

You're delivering a presentation to your sales team on integrating social media into their prospecting routine. Which of the following is NOT a primary factor to consider? a. The majority of your team members are 40-50 years old. b. Your manager wants your team to start using the company's Twitter and Facebook accounts. c. The room you're presenting in has a slow Internet connection.

c. The room you're presenting in has a slow Internet connection.

Mitch is preparing a communication for his senior team outlining the new findings of his research and development team. He realizes that investors and science journals will be interested in this report as well. Who is Mitch's primary audience and who is his secondary audience? a. The primary audience is the senior team. Investors are the secondary audience and the science journals are the tertiary audience. b. The investors and science journalists are the primary audience, and the senior team is the secondary audience. c. The senior team is his primary audience and the investors and science journals are his secondary audience.

c. The senior team is his primary audience and the investors and science journals are his secondary audience.

Stan spent three months researching the shortest shipping routes for produce in southeast Colorado. Which tool will be the best to make his recommendation to the District Managers? a. Posting information to the private corporate Wiki site b. Explaining in a Blog on the private corporate site c. Using presentation software such as PowerPoint or Prezi

c. Using presentation software such as PowerPoint or Prezi

Is it necessary to use precise Boolean or other search related terms with web based search engines? a. It is good to use specific Boolean operators to get the best results. b. You should use them with some searches. c. While the use of "and" or other search terms can help refine your results, Google and other engines take most of these into account and produce results accordingly.

c. While the use of "and" or other search terms can help refine your results, Google and other engines take most of these into account and produce results accordingly.

What is the best closing to a customer's request for a duplicate loyalty card? a. Call if you need something else. b. Thanks for your business. c. Your card will arrive via FedEx by May 31. d. I was glad that I was able to do this for you.

c. Your card will arrive via FedEx by May 31.

Ngozi is putting together a report for the marketing department analyzing the impact of social media on marketing. Which of the following sources should she NOT incorporate in her report? a. a marketing tweet that went viral b. an article from an online newspaper about social media usage c. a blog post from a popular instagrammer

c. a blog post from a popular instagrammer

You are writing a status report on the work done by your cross-functional team. This status report should NOT include ________. a. a change in the dates of upcoming team meetings. b. an update of progress since the last report. c. a lengthy detailed analysis of project feasibility.

c. a lengthy detailed analysis of

Which of the following examples is the most receiver-focused? a. a single postcard-sized sheet with two paragraphs of disclaimers followed by one paragraph of assembly instructions b. a grayscale diagram with directions to assemble a product printed on a small pamphlet c. a pamphlet with step-by-step assembly instructions, including large diagrams for each step

c. a pamphlet with step-by-step assembly instructions, including large diagrams for each step

LinkedIn emphasizes ________. a. networking to sell goods. b. a user's work history c. a user's professional network

c. a user's professional network

The length of formal reports can lead to a large file size; which of the following is the best way to share them? a. an email is the best format for the report b. a podcast is the best method of sharing c. as an attachment or link to/from an email

c. as an attachment or link to/from an email

Select the emphasis strategy that will best improve the following sentence: Watson Models apologizes for the late arrival of your order. a. avoid showing personal enthusiasm b. use simple language c. avoid apologizing on behalf of the company

c. avoid apologizing on behalf of the company

Select the emphasis strategy that will best improve the following sentence: We are pleased you received your package on time!!! a. avoid bringing the company blame b. use bold or italics for emphasis c. avoid giving a company an emotional response

c. avoid giving a company an emotional response

Which of the following is NOT a way to add a new blank slide? (google slides) a. right click on the thumbnail sidebar and then select New Slide b. Ctrl+M c. click the File menu and then click New

c. click the File menu and then click New

When overseeing the production of a custom-made tree swing, Sue can ensure the correct product is delivered to the customer by: a. communicating a clear, concise, objective and consistent message to the rest of her team. b. submitting the order in plenty of time so the production team can make it. c. communicating by listening, using the seven communication principles, then repeating and reinforcing the message.

c. communicating by listening, using the seven communication principles, then repeating and reinforcing the message.

Carrie's boss, Jorge, is considering changing the work schedule from 40 hours over five days a week to 40 hours over four days a week. He wants a preliminary analysis in order to know if this will cause any employee dissatisfaction or increase the cost of overtime. Carrie's best choice of format for this research is to ________. a. create a formal report. b. create a PowerPoint presentation. c. create an informal report.

c. create an informal report.

All seven principles of communication should be a part of: a. verbal communication only. b. most verbal and written communications. c. every written communication.

c. every written communication.

You've created your first three slides when you accidentally close the tab for Google Slides. How can you get your work back? a. check your Gmail Sent folder; the program automatically sends you versions whenever the presentation is idle for more than five minutes b. do a Google search on any string of words from the presentation that you can remember c. go to your Google Drive and look for a Slides file called Untitled

c. go to your Google Drive and look for a Slides file called Untitled

A digital communication tool is effective: a. only if it allows for face-to-face conversation b. if it doesn't allow for noise in the social communication model c. if it allows you to experience more than one kind of communication (listening, verbal and nonverbal)

c. if it allows you to experience more than one kind of communication (listening, verbal and nonverbal)

You're considering the development of your slides for a presentation to a diverse audience. To ensure that the message you intend to communicate is the message that's received, a presentation best practice is to: a. hand out a hard copy of your presentation so the audience can read along b. use only factual text and data in your slides to avoid any misunderstanding c. incorporate appropriate images and media to engage multiple learning styles

c. incorporate appropriate images and media to engage multiple learning styles

An important company VP is resigning his position. What is the best way to communicate this organizational change internally and confidentially? Responses a. an email memo b. an IM to all employees c. internal social media

c. internal social media

Chris's boss, Yasmin, wants to consider changing the work schedule from 40 hours over five days a week to 40 hours over four days a week. She wants to know if this will cause any employee dissatisfaction or increase the cost of overtime. Yasmin tells Chris that other organizations are making this change, and she expects that Chris's research will find that this change makes sense for increased productivity. Chris expects to write an informal analytical report that Yasmin can use to support her decision to make this change. If Chris finds evidence to support this change, which organizational format makes the most sense for his report? a. introduction, recommendation, conclusion b. introduction, support/reasons, recommendation, conclusion c. introduction, recommendation, support/reasons, conclusion

c. introduction, recommendation, support/reasons, conclusion

Sophia noticed that the customer check-out lines at her store have become much longer than they used to be on Sundays. Some disgruntled customers have asked why there are so few checkers in the morning on a weekend. Sophia asks her morning manager, Valerie, to track the number of customers at each checker stand for the next 30 days and compare it to last year's numbers. Valerie collects the checker stand data and starts her outline for the short report. Which major sections should her report include? a. opening, body, close b. introduction, support, recommendations, summary c. introduction, support, summary

c. introduction, support, summary

Dena, who manages a team in her company's social media department, wants to change the layout of her team's office to include more collaborative workspaces. She wants to know if this will cause any employee dissatisfaction or cause team members to feel as if they won't have time to focus on personal projects. Dena has asked her assistant, Angela, to conduct a focus group of seven employees to talk about the impact of this possible change. Which type of informal report should Angela write to present her work to Dena? a. feasibility report b. conference report c. meeting minutes

c. meeting minutes

Gestures, facial expressions and eye contact are all considered part of: a. written communication. b. verbal communication. c. nonverbal communication.

c. nonverbal communication.

Madison works at the main office of a regional grocery store. Her District Manager found a Request for Proposal (RFP) on the local school district website asking potential suppliers to provide a bid for all the district's food service needs in the next school year. The two-page document listed many items that must be provided in the requested proposals, such as nutritional listings, ratio of hot to cold meals, requirement to provide a sample contract, costs for service, separating fixed from variable costs, and so forth. The report that Madison will help create is a ________. a. business plan b. feasibility report c. proposal

c. proposal

Analyzing a data set from anthropological data will be more a. quantitative than qualitative b. external than internal c. qualitative than quantitative d. quantitative than external

c. qualitative than quantitative

Claire is trying to remember what her coworker Luke told her about a project deadline. She can't remember whether Luke gave her the information through chat or email. Which of the following features of multifeature online platforms could best help solve this problem? a. learning only one piece of software or set of commands b. easy recording of all meetings c. searching through the entire environment

c. searching through the entire environment

Listservs are an effective way to ________. a. provide threaded chat on a company intranet. b. provide email addresses to corporate servers for storage and backup. c. send, maintain and administer email to hundreds of thousands of users at once.

c. send, maintain and administer email to hundreds of thousands of users at once.

Josh needs to gather information about the best software companies for managing medical data. Where should he go to find information? a. to outside sources, conducting interviews with other medical companies and providers. b. Google or other generic general internet search engines c. specific internet searchers, journals, business periodicals, and newspaper articles. d. the local library

c. specific internet searchers, journals, business periodicals, and newspaper articles.

As a communicator, you are nearly assured of composing an ethical communication if you: a. give credit to your sources. b. use tricky language that your audience might not understand. c. stick with the seven principles of business communication.

c. stick with the seven principles of business communication.

What is the most critical factor to consider when organizing your formal report? a. the depth of the information in your report. b. the length of the report. c. the audience.

c. the audience.

You are responsible for setting up a conference call that will include you, your boss, and the head of your division at the corporate office. You will be discussing an important new initiative for your region. Which of the following would be the BEST option for this call? a. a brand new VOIP system you read about on TechCrunch.com b. a three-way call with each person on their smartphone c. the conference function on the phone system at your workplace

c. the conference function on the phone system at your workplace

Jerica maintains a social media presence affiliated with her company. She can share some details of her personal life on this account as long as: a. the details are fun and will get people to buy more product. b. the details aren't potentially offensive to customers. c. the details are relevant to her post and something that she doesn't mind sharing.

c. the details are relevant to her post and something that she doesn't mind sharing.

Valerie needs to make a to-do list for all of her work but isn't sure how to format Google sheets to make a nice spreadsheet for this purpose. Where should she look? a. the worksheet gallery b. the project management gallery c. the template gallery d. at automatic formatting

c. the template gallery

While LinkedIn is very helpful in finding new opportunities, it is sometimes criticized for ________. a. over-personalization of professional interactions. b. poor user experience. c. vacant or empty exchanges.

c. vacant or empty exchanges.

The information you share, the type of language used and the depth of topic are all things you need to consider: a. for groups you don't know will read your communication. b. as it relates to your secondary audience. c. when communicating to your primary audience.

c. when communicating to your primary audience.

Which of the following entries is the most effectively worded for including on a résumé? a. "I organized volunteer projects for my favorite charity twice a year." b. "I organized biannual volunteer projects for my favorite charity." c. "I was instrumental in organizing volunteer projects involving over 100 people." d. "I organized biannual volunteer projects with upwards of 100 volunteers per event."

d. "I organized biannual volunteer projects with upwards of 100 volunteers per event."

If Mikayla is doing work for her college's freshman office on dropout rates and freshman retention, what is a good first step to her research strategy? a. Know where to find primary source material. b. Create an effective research strategy. c. Consult the right sources. d. Have a well-defined research question.

d. Have a well-defined research question.

With crews working shifts that span 24 hours a day, what is the most important thing for Satya to keep in mind as she prepares her live talk that will be replayed to employees on other shifts? a. Play loud, upbeat music on the audio before she begins to speak b. Be overly animated to keep their attention c. Look into the camera more than she would look at a live audience d. Keep it to 20 minutes or less

d. Keep it to 20 minutes or less

Brandon is following the seven pillars of information literacy to work on his research paper. So far he has identified a topic and assessed what he knows. What does he need to do next? a. Evaluate the data. b. Gather data. c. Present his information. d. Plan out his research.

d. Plan out his research.

Lauren's manager has requested that she research sales strategies for the company's new market launch. How can Lauren make sure that the data she finds is useful to her manager? a. She can prepare a factual report sharing all the data she has found. b. She can prepare a concise report of her opinion of the data she has collected about sales strategies. c. She can prepare a multi-page report detailing each of their competitors' sales strategies. d. She can prepare a factual, concise report that addresses the best sales strategies

d. She can prepare a factual, concise report that addresses the best sales strategies

Which is the best title for a speech to the Cashiers Association meeting? a. Hear These Cashier Ideas b. My Ideas on Balancing your Drawer c. Learn to Balance Your Cashier Drawer d. Three Steps to Cashier Accuracy

d. Three Steps to Cashier Accuracy

Ruthie is an intern at a small company and has been tasked with writing an informal report for her boss about quarterly sales. She uses mostly internal data, but pulls in two quotes from outside sources. How should she cite her sources? a. The more formal the better! That way no one can doubt her integrity. b. Use footnotes only so the citations don't get in the way of the text. c. If it's just for her boss, it's not important to cite sources. d. Use her best judgement to ensure proper attribution.

d. Use her best judgement to ensure proper attribution.

Liam was so anxious to present the team's ideas to the Executive Team that after he handed out the copies, he gently stretched the rubber band throughout his presentation. Was this a problem? a. No, dissipating nervous tension is a good idea. b. Yes, the rubber band might break and hit someone. c. No, that is why there are slides on the screen for the audience to focus on. d. Yes, while this may remove tension, it can easily be distracting to the audience.

d. Yes, while this may remove tension, it can easily be distracting to the audience.

Megan is hiring a new Communications intern to work on the company website and a few new product brochures. What additional information will be the most helpful to make the decision about her work? a. references related to communications experience b. a formal presentation of her work history c. a writing a sample press-release d. a portfolio of Megan's work

d. a portfolio of Megan's work

Which traits are typical of the exploring stage of career development? a. attending a professional conference b. attending a professional conference feeling stagnant and taking stock of where you are and where you want to go c. selecting or entering a field and looking for upward growth d. identifying your interests and aptitudes and trying out jobs

d. identifying your interests and aptitudes and trying out jobs

Three designers working in different locations recently updated the company website. They want to hold a meeting to show the changes each of them made to the managers of several different departments in the company. Which of the following is the best tool to use in this situation? a. VOIP call b. web conferencing with screen sharing c. cell phone call d. multi-feature online communication platform

d. multi-feature online communication platform

John wants to make sure all his sources are coherently integrated so his paper won't sound awkward. An effective way to test his paper would be to a. ensure that there is a direct quote in every paragraph. b. turn the paper in and hope for the best. c. use the writing center that the school provides. d. read the paper aloud to someone to see if the paper reads like conversation.

d. read the paper aloud to someone to see if the paper reads like conversation.

Which of the following is the first step to preparing for an interview? a. look up average pay for the position b. research the company c. send a thank-you note d. reread the job posting or description

d. reread the job posting or description

Bill wants to find information on the symbolism used in Dracula. What search engine would be the most useful? a. Bing b. Google Scholar c. Internet Explorer d. Google

b. Google Scholar

An associate is sharing a story of how the CEO has pushed back for additional information before a decision can be made on a capital purchase. Which response is a most appropriate as an active listener? a. "I may be able to help you pull that additional information together. Did he give you an idea what he wants to see?" b. "The same thing happened to me when I tried to get those new registers for the store!" c. "Why can't he make a decision without all these details, doesn't he trust that we know what we're doing?"

a. "I may be able to help you pull that additional information together. Did he give you an idea what he wants to see?"

Which of the following is the most likely use of email in the workplace? a. A variety of internal and external communications b. Notices only to those who work within the company c. Meeting notices, proposal delivery, price changes

a. A variety of internal and external communications

Included in the Back Matter section of a formal report is: a. Any detailed information that could not fit into the body of the report. b. The conclusion of the report. c. The background of the report research.

a. Any detailed information that could not fit into the body of the report.

Jonathan is one of many employees working from home. His boss uses an application called Salesforce that helps him supervise Jonathan and others. What is likely to be a feature of this internal social media application? a. Being able to share customer contacts in a database b. Being able to commiserate about company politics c. Being able to post personal photos to promote team unity

a. Being able to share customer contacts in a database

To find specific categories of information inside of an Excel spreadsheet, use the ________ feature. a. COUNTIF b. clustered column charts c. IF d. IF/THEN

a. COUNTIF

To save a new Google Slides presentation: a. Click to edit Untitled presentation and rename b. Select Ctrl+S (PC) or Command+S (Mac) c. Select File > Save and tile your presentation

a. Click to edit Untitled presentation and rename

There are several situations in which a memo or an email is equally appropriate. What common features do they share? a. Both contain "To" and "From" and a strong signature at the end. b. Both need to have single-spaced address block. c. Both need to be well-organized with a direct subject line and strong paragraphs.

.

Alex had his notepad handy to plan. He needed to write a vendor about the deliveries that seemed to be coming later and later each week. This was becoming a real problem for his business, so he wants to know what's going on to see if there is something his team can improve. He needs to get this email out before the next delivery. As Alex uses his plan, what should he focus on in this phase of writing this message? a. Alex will focus on writing skills such as the you-view, being concise , and so forth. b. Alex will focus on writing skills such as the you-view, being concise , and so forth. Alex will focus on making sure he has all of the exact details on the last three weeks of tardy shipments. c. Alex will focus on having a negative point in the Buffer, News, and Action areas of the message so that the vendor will correct the problem ASAP.

a. Alex will focus on writing skills such as the you-view, being concise , and so forth.

Which of these topics would be best suited for an informational report versus an analytical report? a. Attendee profiles who attended our last marketing conference. b. A review of our executive staff's salaries compared to our competitors and those of similar market segments. c. Quarterly results being reported to the Board.

a. Attendee profiles who attended our last marketing conference.

What is the purpose of bracketing? a. Acknowledging and accounting for bias in your research, or in the evaluation of sources. b. Pinning down ideas so you can understand them better. c. Dealing with your detractors when you're building your research.

a. Acknowledging and accounting for bias in your research, or in the evaluation of sources.