Bus 302 CH4

What does cognitive dissonance mean, and how is it relevant to attitudes (changing attitudes)

- Cognitive dissonance: tension is created when an individual's behavior is inconsistent with his or her thoughts and beliefs. This tension then motivates an individual to make an attitude change that would produce consistency between thoughts and behaviors

Related to one's global attitude disposition, there are people with good attitudes (positive) and bad attitudes (negative) and all those in between. So what? What impact does this have and may it not have?

- if someone around you has a bad attitude it can easily impact how you feel. When people have good attitudes there is less conflict and things tend to go smoothly.

What does it mean to describe attitude as a global disposition?

Global Disposition- tendency to think, act, or feel in certain ways. How pessimistic or optimistic are you? We care because it can affect work performance

Define the three types of job related attitudes.

Job satisfaction: positive emotions about their job, satisfied with salary, bonuses, benefits etc. Job involvement: how closely an individual is linked with their job, how active they engage in the job, their job enhances their self-worth Organizational Commitment: high level of loyalty of employees toward their organization, aspires to remain a member of org

What are the five Cultural Values that are different across countries—list the term, describe it, indicate where the U.S. falls on the dimension, and list another country that is different than us (at the opposite end).

Power Distance- extent to which we value a greater power distance/ other countries have lower power distance but want more say and power. Individualism/Collectivism-Individualism: focuses on the individual. Collectivism: focuses on family and groups. US-individual Collectivism: South American Countries. Uncertainty avoidance- avoid uncertainty and change, low uncertainty avoidance - allow uncertainty, push out into the unknown. US- low uncertainty avoidance High uncertainty avoidance- china, Asia Masculinity-value of possession, accumulation, materialism. Femininity- relationships, quality of life not just work. US - quantity/ European - Quality Long Term/Short term orientation- LT: patience, perseverance. ST: achieve and accomplish in short term. US - short term, people in US will change careers 2-3 times. Asia/china: long term, loyalty, stay with 1 company forever

List, explain, and give examples of the five competencies of Emotional Intelligence.

Relate to ourselves: Self Awareness: recognizing and understanding your emotions, appreciating how they affect those around you. Ex: if you are self aware, you know how you're feeling, acting, and how you appear. Knowing your strengths and weaknesses will help you be a better leader bc you understand what skills you are missing and what you need from others. Self regulation: ability to remain calm in emotionally trying situations. Ex: would want to be self regulated as a firefighter so you don't panic and pass out Self motivation: your drive to improve and achieve: setting high standards for yourself and working consistently towards your goals. Relate to others Empathy: ability to put yourself in someone else's shoes and see a situation from their perspective. Effective relationships(Social Skills)- "people person", involves understanding people, developing relationships, and motivating others. Make great leaders, inspiring colleagues, managing change, resolving conflict and giving praise when due

List the main points from the article "Drifting Toward Hope."

The Chung Family went to sea for a better future, they valued the idea of safety, freedom and building a better life. Valued the "American dream" and faced death in order to find the life they've always wanted. They valued church, work, and education in their children's lives and the characteristics they developed. One big challenge they faced was isolation as they weren't allowed to interact with others in fear of being deported. Together they have gained 6 doctorate degrees and 5 master degrees at universities such as Yale and Harvard. Visited Vietnam and was saddened to see how his friends were living, knows that he must pass on the blessings he received to those in need

List the main points from the articles on Tiger Woods.

Tigers advantage over his competition is mental more than physical. He thinks "he's supposed" to win. Most successful golfers play for the challenge, and satisfaction from improving. - Won the masters and didn't realize it was his last hole - kept out thoughts of score, position and outcome. -Before mental makes a difference, one must learn course management and swing skills. -"The way for Bernie to beat Tiger, is to forget him".

What are the five generational categories and describe one attribute or value of each one.

Traditionalist:(1925-1945) cautious of resources, hardworking. Resources for materials were very scarce Baby Boomer:(1946-1964) hardworking, end of world war 2. Big building industry Gen X:(1965-1979) work to live not live to work. Raised in a period of abundance. Gen Y, Millennials:(1980-2000) everyone's a winner, special, schedule, praise them, does what is expected of them and nothing more and expects praise Gen Z:(2001-now) "digital natives", never not had electronics, values electronics, values diversity- welcome and acceptive of diversity. "Lonely Gen", more anxiety/depress. From less face to face interaction

List the main points from the article "A Chance Encounter."

While on the streets Maurice valued simple things such as food, shelter, water. Laura a successful bus. women valued her professional and financial stability and success. After meeting, Maurice valued quality time, home cooked meals, and doing laundry. Laura valued the gift of giving to others and helping those in need. Wanted her children to feel "safe" unlike her childhood. Maurice's firsts: going to a baseball game, decorating a Christmas tree, and buying his first bike. Maurice left for North Carolina to start his business to become a man and start a family. They still see each other often. Laura felt she was the lucky one in the relationship and values him and the opportunity she had to help him

Explain how people's beliefs and values combine to create attitudes about specific things.

attitudes are composed of emotions, thoughts, and behaviors. If someone has previous experience of a situation, they will view it much differently (or have a different attitude) than someone with no experience

Why should companies care about differences in people's values or generational values?

because our values and generation values impact individuals behavior and performance. Having a diverse group of employees can give us different perspectives on the decisions of the company

List several keys or things people can use or do to help themselves or others to change their attitudes.

exercise - alone time - positive internal dialogue - meditation - listen to music

What are values and how might they vary across persons?

values are basic and fundamental beliefs that guide or motivate attitudes or actions. They help us determine what is important to us. Values can vary from person to person because of experience, age and gender