BUS 322 EXAM- CH08
FedEx chose Memphis, Tennessee, for its central location, or "hub," primarily because of the incentives offered by the city of Memphis and the state of Tennessee.
False
Location decisions are based on many things, including costs, revenues, incentives, attitudes, and intangibles, but not on ethical considerations,
False
The center-of-gravity method finds the location of a centralized facility, such as a distribution center, that will maximize the organization's revenue.
False (Methods of evaluating location alternatives, moderate)
The transportation model calculates an optimal shipping system between a central facility and several outlying customers.
False (Methods of evaluating location alternatives, moderate)
Starbucks Coffee's approach to choosing new café locations is largely based on executive intuition, not sophisticated models and site selection technology.
False (Service location strategy, easy)
Industrial location decisions often assume that costs are relatively constant for a given area.
False (Service location strategy, moderate)
The location decisions of goods-producing firms will generally pay more attention to parking, access, and traffic counts than will service location decisions.
False (Service location strategy, moderate)
Databases containing such variables as street maps, utilities, population age and income, and the software that analyzes such data for location decisions, are referred to as __________.
Geographic Information Systems or GIS (Service location strategy, easy) {AACSB: Use of IT}
What is it called when competing companies locate next to each other? Why do they do this?
It is called clustering. In many cases, this occurs because of a critical mass of information, talent, venture capital, or natural resources. Alternately, clustering occurs because several firms close together create a larger total market than the same firms separated. (Factors that affect location decisions, moderate)
What is the role of labor productivity in location decisions? Why is it more important than low wages in location decisions?
Labor productivity is the number of units output per hour of labor input. For location decisions, this is more often displayed in the form of "labor content," which is the dollar labor cost per unit. Labor content provides a useful comparison in cases where wage rates and productivities vary greatly from country to country. (Factors that affect location decisions, moderate)
__________________ is a cost-volume analysis to make an economic comparison of location alternatives.
Locational break-even analysis (Methods of evaluating location alternatives, moderate)
Why is "quality of life" an element of intangible costs associated with location decisions? Provide an example as part of your discussion.
Quality of life affects location decisions in at least one indirect way. Consider a firm that has narrowed its location to two cities. One city has an abundance of educational and recreational facilities, good hospitals and parks. The other has very little of these elements. If you were a prospective employee, in which city would you rather live? Low quality of life can drive up labor costs, and might also have an impact on training costs and health care costs. (Factors that affect location decisions, moderate) {AACSB: Reflective Thinking}
An example of an intangible cost, as it relates to location decisions, is the quality of education.
T
__________ costs are readily identifiable and can be measured with precision.
Tangible (Factors that affect location decisions, easy)
Why does FedEx use a "hub-and-spoke" airline network, rather than a "point-to-point" network? Describe FedEx's approach to choosing the airports that serve as its hubs.
The hub system is more centralized, and allows for greater control; greater control reduces package mishandling and transit delays. Their U.S. hub in Memphis reflects a need to be geographically centralized, and in a location where schedules can more reliably be kept. (Global company profile, moderate)
Identify those factors identified in the textbook as creating legal or ethical issues for operations mangers as they analyze location decisions.
The text identifies bribery, corruption, child labor, sweatshop and other poor working conditions. The text also identifies allegiance—does a firm owe anything to a town or state that it is about to depart from? (Factors that affect location decisions, moderate) {AACSB: Ethical Reasoning}
The ______________ is used to determine the best pattern of shipments from several points of supply to several points of demand.
transportation method (Methods of evaluating location alternatives, moderate)
Operations managers will need to consider ethical and social responsibility issues when location decisions involve a. child labor issues b. sweatshop conditions c. allegiance to the firm's current location d. corruption e. all of the above
(Factors that affect location decisions, moderate) {AACSB: Ethical Reasoning}
A full-service restaurant is considering opening a new facility in a specific city. The table below shows its ratings of four factors at each of two potential sites. Factor Weight Gary Mall Belt Line Affluence of local population .20 30 30 Traffic flow .40 50 20 Parking availability .20 30 40 Growth potential .20 10 30 The score for Gary Mall is _____ and the score for Belt Line is ______. a. 120
120 b. 22; 24 c. 18; 120 d. 34; 28 e. none of the above ;d (Methods of evaluating location alternatives, moderate) {AACSB: Analytic Skills} 51.
Consider the table of Critical Success Factors in your textbook. Why do some items appear at the country level only, while others are present at both country and regional levels? Select one CSF as an example, and use it in your discussion.
A critical success factor should appear wherever it is relevant. A factor loses its ability to differentiate one location from another if it is the same for all alternatives. For this reason, the CSF "exchange rates" is listed at the country level. There are significant costs and risks associated with foreign currency trading and foreign currency accounting; these costs and risks vary from country to country. But there is no exchange rate risk between two U.S. states or cities, or between two sites within a city. (Factors that affect location decisions, difficult) {AACSB: Reflective Thinking}
Consider the table of Critical Success Factors in your textbook. From items on that list, select two which might involve ethical issues or issues of social responsibility, and cite a possible example of each. Write a brief explanation of each of your examples. Cite and describe a third example, from an area not covered by the CSFs.
At the country level, good candidates are cultural and economic issues, labor availability and costs. (Bribery, corruption, child labor, slave labor, racial and gender discrimination in the work force all raise ethical issues.) At the regional level, environmental concerns, and land cost are good candidates. (Corruption, bribery, or cronyism might be associated with land deals; or managers might be tempted to locate where environmental laws are less likely to be enforced.) At the site level, zoning and environmental impact are easy targets. (There might be bribery or corruption related to zoning issues or environmental permits.) Off the list of CSFs, student examples can include corruption and bribery in exchange for incentives. (Factors that affect location decisions, difficult) {AACSB: Ethical Reasoning}
Identify the changes that have fostered globalization.
Changes that foster globalization include better international communications; more rapid, reliable travel and shipping; ease of capital flow between countries; and high differences in labor costs. (The strategic importance of location, moderate) {AACSB: Multiculture and Diversity}
__________ occurs when competing companies locate near each other because of a critical mass of information, talent, venture capital, or natural resources.
Clustering (Methods of evaluating location alternatives, moderate)
Political risk, cultural issues, and exchange rates are among those __________ that affect which country will be selected for a location decision.
Critical Success Factors (Factors that influence location decisions, easy)
Identify five factors that affect location decisions at the site level.
Factors that affect location decisions at the site level include site size and cost; air, rail, highway, waterway systems; zoning restrictions; nearness of services/supplies needed; and environmental impact issues. (Factors that affect location decisions, moderate)
What is the impact of exchange rates on location decisions?
Exchange rates fluctuate, and can negate savings from low wage rates. (Factors that affect location decision, moderate) {AACSB: Multiculture and Diversity}
Identify the four major quantitative methods for solving location problems.
Factor rating method, locational break-even analysis, center-of-gravity method, and transportation method. (Methods of evaluating location alternatives, moderate)
"Proximity" or closeness implies that a firm should locate "close" to something. What are the three kinds of proximity described in the text? What are the basic conditions under which each is appropriate? What kinds of firms are likely to use each of these?
The three are proximity to markets, proximity to suppliers, and proximity to competitors. Proximity to markets is appropriate when customers will not travel far to get the good or service, or when delivering the product to the customer is costly or difficult. Many services must be close to their markets, as must home construction. Proximity to suppliers is appropriate when raw materials are perishable, or when supplies are costly or bulky to transport. Seafood processors need to be near the docks, and smelters need to be near the mines. Proximity to competitors reflects a kind of synergy—retailers find that volume is higher when there are more competitors nearby, because this clustering brings higher traffic counts. (Factors that affect location decisions, difficult)
Manufacturers may want to locate close to their customers if the transportation of finished goods is expensive or difficult,
True
One reason for a firm locating near its competitors is the presence of a major resource it needs.
True (Factors that affect location decisions, moderate)
The factor-rating method can consider both tangible and intangible costs.
True (Methods of evaluating location alternatives, moderate)
The graphic approach to location break-even analysis displays the range of volume over which each location is preferable.
True (Methods of evaluating location alternatives, moderate)
Labor cost and labor availability often drive the location decision in the call center industry.
True (Service location strategy, moderate)
Service firms choose locations based, in part, on the revenue potential of a site.
True (Service location strategy, moderate)
Starbucks Coffee's use of geocoded demographic and consumer data in site selection decisions is an example of the use of a Geographic Information System, or GIS.
True (Service location strategy, moderate)
Motorola is in an industry where there are intense pressures to keep costs low. Why did Motorola reject a possible location that offered low manufacturing costs?
While there are pressures to keep costs low, cost is not the only driver for location choices. Motorola is also in an industry that values innovation and creativity; the firm needs high-quality labor inputs. Motorola felt that the location lacked infrastructure and education levels that would support its specific production technologies. (Factors that influence location decisions, moderate)
East Texas Seasonings is preparing to build one processing center to serve its four sources of seasonings. The four source locations are at coordinates shown below. Also, the volume from each source is provided. What is the center of gravity? X-coordinate Y-coordinate Volume Athens, Texas 30 30 150 Beaumont, Texas 20 10 350 Carthage, Texas 10 70 100 Denton, Texas 50 50 200 a. X = 28.125
Y = 31.25 b. X = 22000; Y = 24000 c. X = 27.5; Y = 40 d. center of gravity = 28 e. none of the above ;a (Methods of evaluating location alternatives, moderate) {AACSB: Analytic Skills} 56.
Evaluating location alternatives by comparing their composite (weighted-average) scores involves a. factor rating analysis b. cost-volume analysis c. transportation model analysis d. linear regression analysis e. crossover analysis
a (Methods of evaluating location alternatives, moderate)
A county wants to build one centrally-located processing facility to serve the county's four recycling drop-off locations. The four drop-offs have characteristics as given in the table below. What is the approximate center of gravity of these four locations? Location X-coordinate Y-coordinate Tonnage Drop-off point A 1 8 10 Drop-off point B 6 7 35 Drop-off point C 6 2 25 Drop-off point D 4 7 50 a. 4.75, 6.04 b. 17, 24 c. 33.5, 135.4 d. 6, 4.25 e. 570, 725
a (Methods of evaluating location alternatives, moderate) {AACSB: Analytic Skills} 57.
LaQuinta Motor Inns has a competitive edge over its rivals because it a. uses regression analysis to determine which variables most influence profitability b. picks better locations than its rivals c. picks larger locations than its rivals d. builds only along interstate highways e. all of the above
a (Service location strategy, moderate)
Which of the following is a location analysis technique typically employed by a manufacturing organization? a. transportation method b. queuing theory c. correlation analysis and traffic counts d. simulation e. demographic analysis
a (Service location strategy, moderate)
Which of the following is a location analysis technique typically employed by a service organization? a. purchasing power analysis b. linear programming c. queuing theory d. crossover charts e. cost-volume analysis
a (Service location strategy, moderate)
Industrial location analysis typically attempts to a. reduce costs b. maximize sales c. focus more on human resources d. be environmentally friendly e. none of the above
a (Strategic importance of location, easy)
A location decision for an appliance manufacturer would tend to have a(n) a. cost focus b . labor focus c. revenue focus d. environmental focus e. education focus
a (Strategic importance of location, moderate)
A manufacturing firm finds a location that has a significant cost advantage over alternatives, but rejects that location because the educational infrastructure was insufficient to train the firm's workers in its special production technologies. The firm's action illustrates the link between __________ and location. a. innovation b. clustering c. tax incentives d. globalization e. proximity
a (The strategic importance of location, easy)
Governmental attitudes toward issues such as private property, intellectual property, zoning, pollution, and employment stability may change over time. The term associated with this phenomenon is a. bureaucratic risk b. political risk c. legislative risk d. judicial risk e. democratic risk
b (Factors that affect location decisions, moderate)
Which of the following is the best example of the proximity rule that, for service firms, proximity to market is the most important location factor? a. Soft drinks are bottled in many local plants, where carbonated water is added to proprietary syrups that may have been shipped long distances. b. Few people will travel out-of state for a haircut. c. Patients will travel very long distances to have their hernia surgeries performed at Shouldice Hospital. d. Furniture makers choose to locate near the source of good hardwoods, even though it means locating near other furniture manufacturers. e. Metal refiners (smelters) locate near mines to accomplish significant weight reduction near the metal's source.
b (Factors that affect location decisions, moderate)
Globalization of the location decision is the result of all of the following except a. market economics b. higher quality of labor overseas c. ease of capital flow between countries d. high differences in labor costs e. more rapid, reliable travel and shipping
b (Factors that affect location decisions, moderate) {AACSB: Multiculture and Diversity}
A firm is considering two location alternatives. At location A, fixed costs would be $4,000,000 per year, and variable costs 0.30 per unit. At alternative B, fixed costs would be $3,600,000 per year, with variable costs of $0.35 per unit. If demand is expected to be 10 million units, which plant offers the lowest total cost? a. Plant A, because it is cheaper than Plant B for all volumes under 8,000,000 units b. Plant B, because it is cheaper than Plant A for all volumes over 8,000,000 units c. Plant A, because it is cheaper than Plant B for all volumes d. Plant B, because it has the lower variable cost per unit e. neither Plant A nor Plant B, because the crossover point is at 10 million units
b (Methods of evaluating location alternatives, easy) {AACSB: Analytic Skills} 52.
An approach to location analysis that includes both qualitative and quantitative considerations is a. locational cost-volume b. factor rating c. transportation model d. assignment method e. make or buy analysis
b (Methods of evaluating location alternatives, moderate)
Production and/or shipping costs are always considered in which of the following location decision methods? a. factor rating method b. transportation method c. locational break-even analysis d. center-of-gravity method e. crossover analysis
b (Methods of evaluating location alternatives, moderate) 58.
The transportation method, when applied to location analysis a. minimizes total fixed costs b. minimizes total production and transportation costs c. minimizes total transportation costs d. maximizes revenues e. minimizes the movement of goods
b (Methods of evaluating location alternatives, moderate) 59.
A clothing chain is considering two different locations for a new retail outlet. They have identified the four factors listed in the following table as the basis for evaluation, and have assigned weights as shown on the left. The manager has rated each location on each factor, on a 100-point basis, as shown on the right. What is the score for Chester? a. 10.00 b. 24.50 c. 25.75 d. 27.00 e. 100.00
b (Methods of evaluating location alternatives, moderate) {AACSB: Analytic Skills}
Which of the following is most likely to affect the location strategy of a manufacturing firm? a. appearance/image of the area b. utility costs c. purchasing power of drawing area d. competition in the area e. parking availability
b (Service location strategy, moderate)
Which of the following is not among the eight components of revenue and volume for a service firm? a. quality of the management b. shipment cost of finished goods c. purchasing power of the customer-drawing area d. uniqueness of the firm's and the competitor's locations e. competition in the area
b (Service location strategy, moderate) 60.
When firms build supply chains that include foreign firms, __________ and __________ are issues that raise ethical and legal concerns with operations managers.
bribery, corruption (Factors that influence location decisions, easy) {AACSB: Ethical Reasoning}
Tangible costs include which of the following? a. climatic conditions b. availability of public transportation c. taxes d. quality and attitude of prospective employees e. zoning regulations
c (Factors that affect location decisions, moderate)
When making a location decision at the region/community level, which of these would be considered? a. government rules, attitudes, stability, incentives b. cultural and economic issues c. cost and availability of utilities d. zoning restrictions e. air, rail, highway, waterway systems
c (Factors that affect location decisions, moderate)
Which of these factors would be considered when making a location decision at the site level? a. government rules, attitudes, stability, incentives b. cultural and economic issues c. zoning regulations d. cost and availability of utilities e. proximity to raw materials and customers
c (Factors that affect location decisions, moderate)
Which of the following statements regarding FedEx is true? a. Its hub in Memphis, Tennessee, was selected because of its low cost. b. Memphis, Tennessee, is the only hub in the company's global flight network. c. FedEx believes the hub system helps reduce mishandling and delays due to better controls. d. FedEx uses a hub system in the U.S., but a city-to-city network in other countries. e. Memphis is FedEx's only hub airport in the United States.
c (Global company profile, easy)
Which of the following methods best considers intangible costs related to a location decision? a. crossover methods b. locational break-even analysis c. factor rating analysis d. the transportation method e. the assignment method
c (Methods of evaluating location alternatives, moderate)
The center-of-gravity method does not take into consideration the a. location of markets b. volume of goods shipped to the markets c. value of the goods shipped d. combination of volume and distance e. center-of-gravity method considers none of the above
c (Methods of evaluating location alternatives, moderate) 53.
The center-of-gravity method is used primarily to determine what type of locations? a. service locations b. manufacturing locations c. distribution center locations d. supplier locations e. call center locations
c (Methods of evaluating location alternatives, moderate) 54.
A regional bookstore chain is about to build a distribution center that is centrally located for its eight retail outlets. It will most likely employ which of the following tools of analysis? a. assembly line balancing b. load-distance analysis c. center-of-gravity model d. linear programming e. all of the above
c (Methods of evaluating location alternatives, moderate) 55.
Which of the following statements regarding Starbucks Coffee is false? a. The firm plans to open three new cafes per day around the world. b. The firm uses GIS to evaluate every site decision. c. The firm's cafes are exclusively in traditional settings: malls, tourist areas, and airports. d. The firm places cafes into ever more innovative locations. e. The firm put cafes in Japan, even though that country had no GIS data available.
c (Methods of evaluating location decisions, easy) 63.
A jewelry store is more likely than a jewelry manufacturer to consider __________ in making a location decision. a. transportation costs b. cost of raw materials c. parking and access d. climate e. taxes
c (Service location strategy, moderate)
Traffic counts and demographic analysis of drawing areas are associated with a. industrial location decisions b. manufacturing location decisions c. service location decisions d. the transportation method e. none of the above
c (Service location strategy, moderate)
Which of the following is most likely to affect the location decision of a service firm rather than a manufacturing firm? a. energy and utility costs b. attitude toward unions c. parking and access d. cost of shipping finished goods e. labor costs
c (Service location strategy, moderate)
Which of these assumptions is not associated with strategies for goods-producing location decisions? a. Most major costs can be identified explicitly for each site. b. Focus on identifiable cost. c. High customer contact issues are critical. d. Intangible costs can be evaluated. e. Location is a major determinant of cost.
c (Service location strategy, moderate)
Traffic counts and purchasing power analysis of drawing area are techniques associated with a. an industrial location decision b. a manufacturing location decision c. a retail or professional service location decision d. the factor rating method e. the transportation method
c (Service location strategy, moderate) 62.
Geographic Information Systems can assist the location decision by a. automating center-of-gravity problems b. computerizing factor rating analysis c. combining geography with demographic analysis d. updating transportation method solutions e. giving good Internet placement for virtual storefronts
c (Service location strategy, moderate) {AACSB: Use of IT}
A location decision for a traditional department store (Macy's) would tend to have a(n) a. cost focus b. labor focus c. revenue focus d. environmental focus e. education focus
c (Strategic importance of location, moderate)
The ____________ is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas.
center-of-gravity method (Methods of evaluating location alternatives, moderate)
FedEx schedules its aircraft using a __________ system, which it credits with reducing package mishandling and delay in transit.
central hub (Global company profile, easy)
Intangible costs include which of the following? a. quality of prospective employees b. quality of education c. availability of public transportation d. all of the above e. none of the above
d (Factors that affect location decisions, moderate)
Which of the following is usually not one of the top considerations in choosing a country for a facility location? a. availability of labor and labor productivity b. exchange rates c. attitude of governmental units d. zoning regulations e. location of markets
d (Factors that affect location decisions, moderate) {AACSB: Multiculture and Diversity}
Which of these factors would be considered when making a location decision at the region/community level? a. government rules, attitudes, stability, incentives b. cultural and economic issues c. zoning restrictions d. environmental impact issues e. proximity to raw materials and customers
e (Factors that affect location decisions, moderate)
When making a location decision at the country level, which of these would be considered? a. corporate desires b. land/construction costs c. air, rail, highway, waterway systems d. zoning restrictions e. location of markets
e (Factors that affect location decisions, moderate) {AACSB: Multiculture and Diversity}
FedEx chose Memphis, Tennessee, as its U.S. hub because a. the city is in the center of the U.S., geographically b. the airport has relatively few hours of bad weather closures c. it needed a means to reach cities to which it did not have direct flights d. the firm believed that a hub system was superior to traditional city-to-city flight scheduling e. All of the above are true.
e (Global company profile, easy)
Community attitudes, zoning restrictions, and quality of labor force are likely to be considered in which of the following location decision methods? a. transportation method b. locational break-even analysis c. center-of-gravity method d. simulation e. factor rating method
e (Methods of evaluating location alternatives, moderate)
On the crossover chart where the costs of two or more location alternatives have been plotted, the quantity at which two cost curves cross is the quantity at which a. fixed costs are equal for two alternative locations b. variable costs are equal for two alternative locations c. total costs are equal for all alternative locations d. fixed costs equal variable costs for one location e. total costs are equal for two alternative locations
e (Methods of evaluating location alternatives, moderate)
Which of the following statements regarding "proximity" in the location decision is false? a. Service organizations find that proximity to market is the most critical primary location factor. b. Manufacturers want to be near customers when their product is bulky, heavy, or fragile. c. Perishability of raw materials is a good reason for manufacturers to locate near the supplier, not the customer. d. Reduction in bulk is a good reason for a manufacturer to locate near the supplier. e. Clustering among fast food chains occurs because they need to be near their labor supply.
e (Section, easy)
In location decisions, intangible costs are easier to measure than tangible costs,
false
Location analysis techniques typically employed by service organizations include a. factor rating method b. center-of-gravity method c. purchasing power analysis of area d. traffic counts e. all of the above
e (Service location strategy, moderate)
Which of the following is among the eight components of revenue and volume for a service firm? a. uniqueness of the firm's and the competitor's locations b. quality of the competition c. quality of management d. purchasing power of the customer-drawing area e. all of the above
e (Service location strategy, moderate) 61.
Which of the following worker characteristics would likely be least important for U.S. firms looking to open up call centers in different countries? a. willing to accept low wages b. have a high level of education c. speak English d. possess an in-depth knowledge of American popular culture e. are young
e (Service location strategy, moderate) {AACSB: Multiculture and Diversity}
What describes a system that stores and displays information that can be linked to a geographic location? a. AIS b. LOC c. GLOC d. LIS e. GIS
e (Service location strategy, moderate) {AACSB: Use of IT}
For a location decision, labor productivity may be important in isolation, but low wage rates are a more important criterion.
f
The ___________ method is popular because a wide variety of factors, from education to recreation to labor skills, can be objectively included.
factor-rating (Methods of evaluating location alternatives, moderate)
Generally, the objective of the location decision is to maximize the firm's profit.
false
State the fundamental objective of a firm's location strategy. How is this basic objective carried out by industrial or goods-producing firms
how does that differ for service firms? Answer in a clear, convincing paragraph. ;The fundamental objective is to maximize the benefit of location to the firm. For industrial location decisions, the focus is frequently on minimizing cost, because cost often varies dramatically from one location to another. Service location decisions focus on maximizing revenues. Service location alternatives may vary little in cost, but have dramatic differences in revenue or volume, because of differences in population, income, traffic count, or other variables. (The strategic importance of location, moderate)
A firm is seeking a new factory location, and is considering several countries worldwide. In some of these countries, child labor is prevalent
in others, working conditions and worker safety are inferior to conditions in the U.S. An operations manager paying attention to __________will factor these issues into the location decision. a. ethical and social responsibility issues b. critical success factors c. factor rating systems d. geographic information systems e. regression models ;a (Factors that influence location decisions, easy) {AACSB: Ethical Reasoning}
When _________, in addition to creativity and R&D investments, is critical to operations strategy, cost may cease to be the primary focus of location criteria.
innovation (The strategic importance of location, easy)
Labor cost per unit is also referred to as __________.
labor content (Factors that influence location decisions, easy)
Industrial firms choose locations that minimize cost, but service firms look for locations with good demographics and traffic count because these variables are indicators of good __________.
revenue or volume of business (Section, easy)
Lists have been developed that rank countries on issues such as "competitiveness" and "corruption."
t
The ratio of labor cost per day to productivity, in units per day, is the labor cost per unit.
t
Unfavorable exchange rates can offset other savings in a location decision.
t
When innovation replaces cost as a firm's focus for location decisions, the presence of other state-of-the-art firms is a plus, not a negative, for the firm's competitiveness.
t
