BUS 395 CH 8 MC

Which process correct(s) or prevent(s) quality problems based on quality control measurements? a. process adjustments b. rework c. acceptance decisions d. decomposition

process adjustments

Which is a measure of quality control equal to one fault in one million opportunities problems? a. ISO 9000 b. six 9s of quality rule c. seven run rule d. Six Sigma rule

six 9s of quality control

Which process involves choosing part of a population of interest for inspection? a. statistical sampling b. conformance c. system testing d. fitness for use

statistical sampling

Which chart helps users identify the vital few contributors that account for most quality problems in a system? a. Gantt b. Pareto c. control d. tracking Gantt

Pareto

During which phase of the DMAIC process is the fishbone or Ishikawa diagram used? a. define b. measure c. analyze d. improve

analyze

What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization? a. prototyping b. systems thinking c. mind mapping d. benchmarking

benchmarking

Which term is used when the project's processes and products meet written specifications? a. conformance to requirements b. fitness for use c. project feasibility d. benchmarking

conformance to requirements

Which testing involves an independent test performed by end users prior to accepting the delivered system? a. integration b. unit c. user acceptance d. system

user acceptance

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities. a. 1.34 b. 3.4 c. 34 d. 13.4

3.4

Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes? a. SQFD b. MTBI c. OPM3 d. CMMI

CMMI

Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects? a. Juran b. Ishikawa c. Crosby d. Deming

Crosby

Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow? a. DMAIC b. weighted scoring model c. configuration management d. use case modeling

DMAIC

Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization? a. Seven run rule b. ISO 9000 c. Six Sigma d. ASQ

ISO 9000

What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range? a. prevention cost b. appraisal cost c. internal failure cost d. external failure cost

appraisal cost

Which graphic display of data illustrates the results of a process over time? a. statistical sampling chart b. Pareto chart c. Six Sigma chart d. control chart

control chart

Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management. a. initiating b. closing c. controlling d. executing

controlling

What term is used for any instance where the product or service fails to meet customer requirements? a. defect b. yield c. deliverable d. variance

defect

Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data? a. define b. measure c. analyze d. improve

define

Which technique helps identify variables that have the most influence on the overall outcome of a process? a. design of experiments b. backward pass c. activity-on-arrow d. crashing

design of experiments

Which statement is one of Deming's 14 Points for Management? a. An organization should increase dependence on inspection to achieve quality. b. Award business based on price tag alone rather than on other considerations. c. Minimize total cost by working with multiple suppliers rather than a single supplier. d. Eliminate the annual rating or merit system.

eliminate the annual rating or merit system

What are the system's special characteristics that appeal to users? a. features b. outputs c. yields d. metrics

features

Which term is used for the degree to which a system performs its intended function? a. reliability b. validity c. maintainability d. functionality

functionality

The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates? a. controlling quality b. planning quality management c. quality certification d. performing quality assurance

planning quality management

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling? a. quality planning b. quality certification c. quality assurance d. quality control

quality control

What term is used for the ability of a product or service to perform as expected under normal conditions? a. reliability b. performance c. maintainability d. functionality

reliability

Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations? a. process adjustment b. rework c. acceptance decision d. validation

rework

Which statement is one of Juran's ten steps to quality improvement? a. An organization should minimize top management involvement in the achievement of individual employee goals. b. An organization should entrust improvement to individual employees rather than appointing teams or facilitators. c. An organization should build awareness of the need and opportunity for improvement. d. An organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.

an organization should build awareness of the need and opportunity for improvement

Which term is used for the ability of a product to be used as it was intended? a. conformance to requirements b. fitness for use c. critical chain scheduling d. free slack

fitness for use

Which addresses the ease of performing maintenance on a product? a. reliability b. performance c. maintainability d. functionality

maintainability

What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)? a. skewed distribution b. normal distribution c. bimodal distribution d. degenerate distribution

normal distribution

Which addresses how well a product or service performs the customer's intended use? a. reliability b. performance c. maintainability d. functionality

performance

Which test is done to test each individual component (often a program) to ensure that it is as defect-free as possible? a. integration b. unit c. user acceptance d. system

unit

Performing quality assurance is a subprocess of which project quality management stage? a. initiating b. closing c. benchmarking d. managing

managing

Which term is used for a standard of measurement in quality management? a. milestone b. metric c. merge d. matrix

metric