Bus 452 Chapter 6

If a project team goes from three people to six, how many more communications channels are there?

12

If a project team has six people, how many two-way communications channels are there?

15

There are ____ MBTI categories based on combinations of the four dimensions of psychological type.

16

The confrontation mode of conflict resolution is best used when both the task and the relationship are of low importance.

False

The forcing mode of conflict resolution is most appropriately used when the task is of high importance and the relationship is of high importance.

False

_______________ diagrams can assist in ensuring and improving quality by finding the root causes of quality problems.

Fishbone or Ishikawa

Which of the following is a common problem encountered during project execution?

People working on the project are incompetent or unmotivated.

A contract is a mutually binding agreement that obligates the seller to provide the specified products or services, and obligates the buyer to pay for them.

True

Good communications management is crucial to project execution.

True

Project managers should actively manage stakeholder engagement, just like teachers should manage student engagement.

True

The June 21, 1999 issue of Fortune summarized research showing that the main reason chief executive officers (CEOs) failed was poor execution.

True

The least desirable approach for handling conflict is the withdrawal mode.

True

The products of a project are produced during project execution.

True

The smoothing mode of conflict resolution is best used when the relationship is of high importance and the task is of low importance.

True

Fortune magazine summarized research showing that the main reason CEOs failed was due to _______________.

a. poor execution

According to David McClelland, people with a high need for ____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances of achieving something worthwhile.

achievement

According to David McClelland, people with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others.

affiliation

In the context of the Social Styles Profile, "____" are reactive and people oriented.

amiables

A quality ____ is a structured review of specific quality management activities that helps identify lessons learned, which could improve performance on current or future projects.

audit

Which of the following practices is a component of project integration management?

b. Break the rules when needed.

How did Kristin handle the problem of a lack of motivation by Jamie on the Just-In-Time Training project?

b. She found a replacement for her.

You get tested at a gym to see how your physical fitness compares to others your age. This is an example of ___________.

benchmarking

. _______________ includes all of the activities related to satisfying the relevant quality standards for a project.

c. Quality assurance

In the context of the MBTI, the ____ dimension relates to the manner in which you gather information.

c. Sensation/Intuition (S/N)

A unique output of managing stakeholder engagement is ___________

c. an issue log

In general, the majority of a project's time and budget is spent on project ____.

c. cause-and-effect diagram

Which of the following is not an example of a soft skill?

c. financial analysis

Some project managers like to assess team performance by using a technique known as MBWA, which stands for _______________.

c. management by wandering around

When using the ____ mode, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements.

confrontation

Which of the following conflict handling modes do successful project managers use most often?

confrontation

If you want to praise a project team member for doing a good job, a(n) ____ would most likely want everyone to hear about her good work.

extrovert

The ____ mode can be viewed as the win-lose approach to conflict resolution.

forcing

Stephen Covey's first three habits of effective people—be proactive, begin with the end in mind, and put first things first—help people achieve a private victory by becoming ____.

independent

How many communication channels do 12 people require?

66

Which of the following actions will most likely improve team productivity?

Acknowledge individual and group accomplishments.

Which of the following actions will most likely improve team production?

Establish regular, effective meetings.

____ motivation causes people to do something for a reward or to avoid a penalty.

Extrinsic

According to Frederick Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment greatly improve worker productivity.

False

According to Jung's theory of psychological types found in the MBTI, perceiving types tend to establish deadlines and take them seriously, expecting others to do the same.

False

According to the Social Styles Profile, a driver prefers to ask others what to do and focuses on pleasing people versus completing tasks.

False

Frederick Brooks very clearly illustrates the concept that people are interchangeable parts.

False

In the context of Maslow's hierarchy of needs, a person can consider self-actualization before addressing basic needs concerning security and safety.

False

Quality audits must always be random.

False

Thamhain and Wilemon found that projects were more likely to fail when project managers relied too heavily on using work challenge and expertise to influence people.

False

The knowledge areas of scope, time, cost, and risk management have tasks directly related to project execution.

False

The main goal of team development is to release competitive energies in order to improve project performance.

False

According to David McClelland, people with a need for power (nPow) desire either personal power or institutional power.

True

An issue is a matter under question or dispute that could impede project success.

True

Conducting procurements often involevs creating a qualified sellers list and contracts.

True

David McClelland proposed that an individual's specific needs are acquired or learned over time and shaped by life experiences.

True

Few projects are completed without any conflict.

True

There's a saying that the project manager who is the smartest person on the team has done a poor job of recruiting.

True

What report is often used to summarize work performance data during execution?

a. milestone report

What is the name of a newer conflict-handling mode where decision makers incorporate different viewpoints and insights to develop consensus and commitment?

collaborating

Which of the following statements is false?

d. Most people today prefer managers who follow Theory X versus Theory Y.

When should a process for handling change requests be defining for a project?

during planning

The majority of a project's time and budget is spent on _______________.

executing

H. J. Thamhain and D. L. Wilemon identify the ____ influence base as the project manager's perceived specialized knowledge that others deem important.

expertise

Abraham Maslow, a highly respected psychologist who rejected the dehumanizing negativism of psychology in the 1950s, is best known for developing a(n) ____.

hierarchy of needs

According to Frederick Herzberg, a(n) ____ factor is a basic necessity, such as air-conditioning during hot weather.

hygiene

A(n) ___________ log is a tool used to document, monitor, and track issues that need to be resolved for effective work to take place.

issue

A common way to summarize work performance information is by using a(n) ____ report.

milestone

Which of the following is not considered to be a motivator according to Daniel Pink?

money

Key concepts related to dealing with people in a work setting include ____, influence, and effectiveness.

motivation

In the Tuckman model of team development, ____ is achieved when team members have developed a common working method, and cooperation and collaboration replace the conflict and mistrust of the previous phase.

norming

A process for handling changes should be defined during project ____ as part of the project management plan.

planning

How many communication channels do four people require?

six

When using the ____ mode to resolve conflicts, the project manager de-emphasizes or avoids areas of differences and emphasizes areas of agreement.

smoothing

As part of project ____ management, the project manager must perform the task of managing stakeholder engagement to complete the project.

stakeholder

Another human resource management task performed as part of executing a project is managing the project ______________, which, of course, is no small task.

team

According to Stephen Covey, when you use a ____ paradigm, parties in potential conflict work together to develop new solutions that make them all winners.

win/win