BUS CH 11

______ theories focus on identifying and understanding employees' needs, while ______ theories focus on understanding how employees choose behaviors to fulfill their needs. Content motivation; process motivation Reinforcement; process motivation Process motivation; content motivation Content motivation; reinforcement

Content motivation; process motivation

____ theories propose that the consequences of behavior will motivate employees to behave in predetermined ways, while ______ theories focus on understanding how employees choose behaviors to fulfill their needs. Content motivation; reinforcement Reinforcement; process motivation Process motivation; content motivation Content motivation; process motivation

Reinforcement; process motivation

Three interdependent factors determine the level of performance attained. ability × motivation × compensation capability × compensation × resources capability × motivation × resources ability × motivation × resources

ability × motivation × resources

For maximum performance, three factors must be high: ______. capability, compensation, and resources ability, motivation, and compensation capability, motivation, and resources ability, motivation, and resources

ability, motivation, and resource

Goal-setting theory proposes that ______. difficult goals motivate employees easy to achieve goals motivate employees achievable but difficult goals motivate employees difficult goals demotivate employees

achievable but difficult goals motivate employees

According to McClelland's acquired needs theory, people who have a desire to always do something better and are always looking for challenging tasks have a high need for ______. achievement safety affiliation power

achievement

A politician has a high need for power. The theory that best describes the politician's motivation is ______ theory. hierarchy of needs reinforcement acquired needs two-factor

acquired needs

Reinforcement theory proposes employees will be motivated to behave in predetermined ways ______. by achievable but difficult goals when they believe they can accomplish a task and the rewards for doing so are worth the effort by the consequences of their behavior by their perceived inputs and outputs

by the consequences of their behavior

The notion that employees' perception of being treated fairly affects their attitude and performance is part of what theory? expectancy theory reinforcement theory equity theory goal-setting theory

equity theory

According to the hierarchy of needs theory, focusing on acquiring status, self-respect, recognition for accomplishments, and a feeling of self-confidence and prestige is part of ______ needs. self-actualization physiological esteem social

esteem

Joanne is always talking to her employees so that she knows what is important to them in order to offer rewards that will motivate them when they perform a task well. She is using ______ theory. reinforcement goal-setting expectancy equity

expectancy

According to expectancy theory, motivation is the result of ______. instrumentality × valence x reward value × achievement × instrumentality expectancy × perception × valence expectancy × instrumentality × valence

expectancy × instrumentality × valence

Ingratiation and altercasting are part of which motivational technique? intermittent reinforcement positive reinforcement giving praise continuous reinforcement

giving praise

Because the way managers treat employees affects their behavior, ______ affects employee motivation and performance. employee engagement the Maslow effect leader-member exchange willingness to achieve organizational obje

leader-member exchange

Jack is an employee at Corporation Inc. He has a lot of potential and he is a great fit for the job. However, he dislikes his work and does the minimum amount of work that it takes to not get him fired. The factor contributing to low performance is ______. resources motivation reinforcement ability

motivation

What you like to do is known as ______, while what you are good at doing is known as ______. motivation; performance ability; motivation ability; performance motivation; ability

motivation; ability

Two-factor theory proposes that employees are motivated by ______ rather than by ______. physiological factors; esteem maintenance factors; motivators safety factors; social factors motivators; maintenance factors

motivators; maintenance factors

The past few months, Mayan has delivered work of the highest quality. Her reports demonstrate attention to detail and are more thorough than the reports other staff members have submitted. In order to encourage Mayan to keep up this good work, her manager offers a salary increase and additional paid time off. What is Mayan's manager practicing? positive reinforcement avoidance extinction punishment

positive reinforcement

What theories focus on understanding how employees choose behaviors to fulfill their needs? continuous reinforcement theories process motivation theories avoidance motivation theories content motivation theories

process motivation theories

Equity theory, goal-setting theory, and expectancy theory all focus on ______. reinforcing good behavior motivating employees identifying and understanding employees' needs understanding how employees choose behaviors to fulfill their needs

understanding how employees choose behaviors to fulfill their needs