Bus. Com. Questions from Tests

The attractive power of arousing a sympathetic, stimulated response from the audience is considered _____. -appropriateness -audience -ability -appeal

Appeal

________________________ relates to a topic that is especially suitable or compatible with your audience's interest, expectations, norms, or customs. -Audience -Appropriateness -Appeal -Ability

Appropriateness

The order and the organization of visual and verbal elements in ways that allow the audience to correctly interpret the structure, hierarchy, and relationships among points of focus in your presentation is the _____. composition arrangement objective orientation

Arrangement

_____ are attributes and abilities that enable a person to communicate effectively and harmoniously with others. -easy skills -hard skills -quiet skills -soft skills

soft skills

Your body language, your dress, and your voice are all part of the _____ of your message. tone conciseness clarity logos

tone

In terms of understanding your audience, ___________________ are ideals that guide our behavior. -beliefs -ideas -attitudes -values

values

Grouping things or concepts by properties they share is _________ (in terms of perception). -continuity -similarity -uniformity -proximity

similarity

Match the term with its correct definition: -Page views -Ratings -Cookies -Hubs -Small, time-encoded files that identify specific users. -Documents with many links. -A count of how many times a web page is viewed, irrespective of the number of files it contains. -Measurements of the estimated number of viewers.

-Cookies: Small, time-encoded files that identify specific users. -Hubs: Documents with many links. -Page views: A count of how many times a web page is viewed, irrespective of the number of files it contains. -Ratings: Measurements of the estimated number of viewers.

When using movement in your presentation, work strategically to incorporate which of these? Select all that apply. -Speaker's triangle -Facial gestures -Rocking motions -Three step sequence -Eye contact -Pacing

-Speaker's triangle -Facial gestures -Three step sequence -Eye contact

The presentation to inform may be (select all that apply): -a description -an explanation -a sales pitch -a demonstration -a report

-a description -an explanation -a demonstration -a report

Identify the correct characteristics of a memo. Select all that apply. -discuss policy and procedures -brief and informational -share personal matters -long and chatty -internal organizational use

-discuss policy and procedures -brief and informational (MORE?)

In a study by Marshall and Rose, what percentage of both single and married couples indicated they had personally experienced physical violence? -30% -40% -20% -50%

50%

Which of these areas is not one of the three key stages in the process of conflict? -During -After -Before -Intra -Inter

??

_____ are the traffic signals and indicators that help to navigate the written word. -Accents -Punctuation marks -Margins -Footnotes

Punctuation marks

_______ refers to the ease with which anyone can read and comprehend the document. -Reading comprehension -Ease of reading -Comprehension of reading -Readability

Readability

Canary and Stafford identify these five tools as maintenance strategies for successful relationships at work. -Interference -Assurances -Openness -Positivity -Task Sharing -Networks -Storming

-Assurances -Openness -Positivity -Task Sharing -Networks

Which of these are aspects of a successful memo? Select all that apply. -Indirect format -Audience orientation -Objectivity -Formal tone -Correct subject line

-Audience orientation -Objectivity -Formal tone -Correct subject line

Which of these are some of the six design elements used to give a document visual variety? -Bullets -Footnotes -Index -Italics -Boldface -Underlining

-Bullets -Italics -Boldface -Underlining

Knowing when to walk away in an argument rather than continuing to negotiate is _____. -CONTRA -IDENA -BREXIT -BATNA

BATNA

__________ refers to etiquette, or protocols and norms for communication on the Internet.

Netiquette

Match the three forms of rhetorical proof with their definition. Pathos Logos Ethos -The organizational plan of the speaker. -The persuasive element used by the speaker. -The expertise and chartater of the speaker.

Pathos: -The persuasive element used by the speaker. Logos: -The organizational plan of the speaker. Ethos: -The expertise and character of the speaker.

What are the five main parts of any speech? Residual message Attention statement Objective Body Conclusion Adaptor Introduction

Residual message Attention statement Body Conclusion Introduction

A persuasive message that informs and presents a call to action is a _____. - focused proposal - spam text - sales message - prospective report

Sales message

In terms of understanding your audience, ____________ are learned predispositions to a concept or object. -beliefs -values -attitudes -ideas

attitudes

In terms of understanding your audience, _______________ are convictions or expressions of confidence. -ideas -beliefs -attitudes -values

beliefs

A/an ____________________________ resembles oral communication in style, tone, and word choice. -informal tone -conversational tone -expressive tone -formal tone

conversational tone

The _______ focuses on the information in order to learn, or to use, apply, or adapt the information presented. -critical listener -informational listener -just-in-time listener -empathetic listener

informational listener

The _____ is the thought or idea that remains with your audience well after the speech. residual message five-finger statement body expectation

residual message

Your self-concept is composed of which of these elements? (Choose all that apply.) -self-awareness -self-esteem -self-image -self-pity

self-esteem & self-image

Rhetoric, or the art of presenting the argument, was framed by Aristotle as including these three: Emotional appeal Ethics and credibility Historical references Logic

Emotional appeal Ethics and credibility Logic

Using someone else for you own purposes would be ________. -judgmentalism -exploitation -reciprocity -mutuality

Exploitation

Placing an imaginary set of boundaries around a story and _____ what is included and omitted is a good way to approach a presentation. -framing -adding positivity -stereotyping -blocking

Framing

In terms of presentations, ____________________, according to Pearson and Nelson, is "a process of determining what news, information, or entertainment will reach a mass audience." -fencemaking -framing -gatekeeping -selection

Gatekeeping

Informal vs Formal -please note the attached delivery data for July 2017. -here's the delivery data for last month.

Informal- here's the delivery data for last month. Formal- please note the attached delivery data for July 2017.

In terms of presentations, _____________________involves qualities that arouse attention, stimulate curiosity, or move an individual to a more excited state of mind. -relevance -interest -credibility -trust

Interest

Big words can clutter your writing with needless that may be a barrier to many readers. -analogies -jargon -bon mots -cliches

Jargon

___________is the study of the human use of space and distance in communication. -Proxemics -Regulators -Adaptors -Haptics

Proxemics

__________ is the organization based on relationship of space to objects, in terms of perception. -uniformity/homogeneity -continuity -similarity -proximity

Proximity

In terms of perception, ____________ involves noting ways in which concepts or objects are alike. -uniformity/homogeneity -continuity -similarity -proximity

Uniformity/homogeneity

______________________ is the manner in which a writer addresses the reader. -expressing style -writing style -speech style -speaking style

writing style

Documents that represent quality reasoning must have the following traits (select all that apply). -Clearly articulated purpose and goal -A title, degree, and university affiliation -Information, data, and evidence that is relevant to the stated purpose and goals, -Detailed information tied to all subject areas related to the information

-Clearly articulated purpose and goal -Information, data, and evidence that is relevant to the stated purpose and goals,

Match the type of organizing principle with its example. Comparison Psychological Oral interpretation Ceremonial Biographical -Focus on similarities and difference in your concepts -Examine specific people related to your topic -Focus on the inherent needs and wants of the audience -Address the importance of the event -Explain and interpret a piece of literature

-Comparison: Focus on similarities and difference in your concepts -Psychological: Focus on the inherent needs and wants of the audience -Oral interpretation: Explain and interpret a piece of literature -Ceremonial: Address the importance of the event -Biographical: Examine specific people related to your topic

Your resume should do which of these three things? -Provide suggestions for how to improve the new company -Demonstrate your qualifications -Connect your background with the new position -Describe social and family history -Present your professional background

-Demonstrate your qualifications -Connect your background with the new position -Present your professional background

Match the words to their definitions. -Demonstrate -Entertain -Ceremonial -Inform -Persuade -Show the audience how to use, operate, or do something. -Increase the audience's knowledge, teach about a topic or issue, and share your expertise. -Influence the audience by presenting arguments intended to change attitudes, beliefs, or values. -Perform a ritual function, such as give a toast at a wedding reception or a eulogy at a funeral. -Amuse the audience by engaging them in a relatively light-hearted speech that may have a serious point or goal.

-Demonstrate: Show the audience how to use, operate, or do something. -Entertain: Amuse the audience by engaging them in a relatively light-hearted speech that may have a serious point or goal. -Ceremonial: Perform a ritual function, such as give a toast at a wedding reception or a eulogy at a funeral. -Inform: Increase the audience's knowledge, teach about a topic or issue, and share your expertise. -Persuade

Select the characteristics of an effective business text. Choose all that apply. -Don't text and drive. -Keep the message brief but clear. -Be cautious of when and how often you text. -Repeat your message often. -Use symbols regardless of your audience.

-Don't text and drive. -Keep the message brief but clear. -Be cautious of when and how often you text. (MORE?)

Which of these are types of nonverbal communication? Select all that apply. -Environment -Smell -Attitude -Space -Assets -Artifacts -Paralanguage

-Environment -Space -Artifacts -Paralanguage

The revision process focuses specifically on which of these areas? Select all that apply. -Format -Verification -Names -Grammar -Sources -Facts

-Format -Names -Grammar -Facts

Which of these contribute to a successful and informative speech? Select all that apply. -Framing the topic in interesting ways -Developing useful and relevant material -Emphasizing unique aspects of the topic -Repeating information that is outside of the focus area

-Framing the topic in interesting ways -Developing useful and relevant material -Emphasizing unique aspects of the topic

Match the term with its correct definition: -Grammar -Readability -White space -Framing -Space on the page free of text. -Setting boundaries around a story that influences the end result. -The ease of understanding the document. -A written construction of meaning from words.

-Grammar: A written construction of meaning from words. -White space: Space on the page free of text. -Framing: Setting boundaries around a story that influences the end result. -Readability: The ease of understanding the document.

Match the term with its correct definition: -Only time will tell -What's Up -You know what I mean -Heretofore -Archaic expression -Filler -Cliche -Slang

-Heretofore: Archaic expression -Only time will tell: Cliche -What's Up: Slang -You know what I mean: Filler

Visual aids should complement your verbal messaging; which of these are best practices? Select all that apply. -Use a mix of interesting fonts on every slide -Make copies of your presentation for handouts -Use clip art sparingly -Proofread -Avoid color - keep to black and white -Use one key idea per slide

-Make copies of your presentation for handouts -Use clip art sparingly -Proofread -Use one key idea per slide

Select the responses that are not a part of Kostelnick and Roberts' cognate strategies to promote understanding to the audience. (Select all that apply.) Pathos Conciseness Tone Ethos Expectation Credibility

-Pathos -Ethos

Professional emails should include: (select all that apply) -Proper spelling and grammar -Lengthy, detailed information -A greeting, including the person's name -Letters in all caps

-Proper spelling and grammar -A greeting, including the person's name

An effective sales message includes which of these? Select all that apply. -Detailed information -Credibility -Audience generalization -Reason -Emotion

-Reason -Emotion -Credibility

Visual aids accomplish several goals (select the all that apply): -Reinforce your verbal message -Enhance your credibility as a speaker -Help the audience forget the information -Serve as guides to transitions, helping the audience stay on track, -Communicate complex or intriguing information in a short period of time, -Make your speech more interesting

-Reinforce your verbal message -Enhance your credibility as a speaker -Serve as guides to transitions, helping the audience stay on track, -Communicate complex or intriguing information in a short period of time, -Make your speech more interesting

Resolving issues Avoidance Incompatible goals Scarce Resources Not always bad Poor Relationship Universality Interference -Need to resolve and move on -Make a choice and agree to disagree -The pull to have fun versus study -Not enough time or money for everything -Offers good outcomes and a chance for understanding -Helps define your priorities -Applies to every relationship -The struggle to resolve can bring people closer

-Resolving Issues: Make a choice and agree to disagree -Avoidance: Need to resolve and move on -Incompatible goals: Helps define your priorities -Scarce Resources: Not enough time or money for everything -Not always bad: Offers good outcomes and a chance for understanding -Poor Relationship: The struggle to resolve can bring people closer -Universality: Applies to every relationship -Interference: The pull to have fun versus study

In a(n) _____1_____ culture, personal independence is valued while in a(n) _____2_____ culture, the needs of the community have a higher value. -collectivistic -individualistic

1) individualistic 2) collectivistic

Match the words to their definitions. -Role identity -Stereotype -Ethnocentrism -Prejudice -Oversimplifying a group of people because of their culture -Prejudging a social group negatively and acting on it -Assuming expected behavior from a group of people -Viewing other cultures as inferior to one's own group

-Role identity: Assuming expected behavior from a group of people -Stereotype: Oversimplifying a group of people because of their culture -Ethnocentrism: Viewing other cultures as inferior to one's own group -Prejudice: Prejudging a social group negatively and acting on it

Which of these are included in the six key elements of report organization? (Choose all that apply.) -When the information occurred -Why is was written -What problems were addressed -Who the target audience is

-When the information occurred -Why is was written -What problems were addressed -Who the target audience is

You can become a more effective communicator by understanding yourself and how others view what of these about you? Select all that apply. -Your finances -Your self-concept -Your beliefs -Your values -Your attitudes -Your religion

-Your self-concept -Your beliefs -Your values -Your attitudes

Steven Beebe and Susan Beebe recommend five guiding principles when considering your thesis statement. The thesis statement should (arrange in correct order): -be a single idea -reflect consideration of the audience -be a complete sentence -use specific language, not vague generalities -be a declarative statement

-be a declarative statement -be a complete sentence -use specific language, not vague generalities -be a single idea -reflect consideration of the audience

The thesis statement should (select all that apply): -give a general idea of what you plan to talk about -be a single idea -use specific language, not vague generalities -be a complete sentence -be a declarative statement -make a demand -reflect consideration of the audience

-be a single idea -use specific language, not vague generalities -be a complete sentence -be a declarative statement -reflect consideration of the audience

To create an effective speech, consider topics that are (select all that apply): -possibly controversial -supported by information you can find in outside sources -only what the audience wants -new

-possibly controversial -supported by information you can find in outside sources -new

People often fear the writing process because of three main reasons, which are: -risk of failure. -negative orientation. -fear of the unknown. -don't like to read.

-risk of failure. -negative orientation. -fear of the unknown.

Your point of view is unique to you and is influenced by factors including: (select all that apply) like gender, race, ethnicity, physical characteristics, and social class. -social class -gender -ethnicity -race

-social class -gender -ethnicity -race

Which of these are the three main factors to consider when choosing a thesis topic? -Appropriateness -Appeal -Ability -Assets -Assimilation

1) Appropriateness 2) Appeal 3) Ability

Maslow's Hierarchy of Needs (starting with the bottom of the pyramid and going up)

1) Physical needs 2) Safety needs 3) Social belonging 4) Esteem 5) Self-actualization

___________________ involves the natural aptitude or acquired proficiency to be able to perform. -Appeal -Appropriateness -Audience -Ability

Ability

________________are displays of nonverbal communication that help you adapt to your environment and each context, helping you feel comfortable and secure. -Adaptors -Gestures -Affectors -Regulators

Adaptors

______________displays are nonverbal communication that express emotions or feelings. -Nonverbal -Affect -Effect -Verbal

Affect

Proper preparation, setting expectations, and selecting a familiar topic are all ways to avoid ___________ when speaking in public. -depression -anxiety -responsibility -information

Anxiety

_____ are words or phrases that through their overuse have enhanced their impact. -Typefaces -Footnotes -Clichés -Texts

Clichés

__________________refers to being brief and direct in the visual and verbal delivery of your message and avoiding unnecessary intricacy. Context Conciseness Economical Clarity

Conciseness

In terms of perception, ____________ involves drawing connections between things that occur in sequence. -uniformity/homogeneity -continuity -similarity -proximity

Continuity

_______________involves your qualities, capabilities, or power to elicit from the audience belief in your character. Performance Skill Aptitude Credibility

Credibility

Your _______ plays a significant role in what and how you perceive your world. -connotative meaning -residual message -cultural background -signposts

Cultural background

__________________means a public display, often conveying a complex topic in a way that makes the relationships and content clear. -Nonverbal communication -Visual aids -Exposition -Circus

Exposition

Which is NOT on the of a list to consider when setting up a team provided by John Thill and Courtland Bovee? -Follow orders -Clearly communicate value for diverse perspectives -Select a responsible leader -Clarify goals

Follow orders

The process of editing a document with attention to content, organization, style, and readability is _____. -critique -format -general revision -grammar

General revision

____________________ involves adapting the information to communicate a message, perspective, or agenda. -Interpretation -Selection -Classification -Organization

Interpretation

Which is not one of Joseph DeVito conflict management strategies? -Gunnysacking -Avoidance -Empathy -Listening

Listening

Nonverbal communication is the process of conveying a(n) without the use of words; it relates to the dynamic process of communication, the perception process and listening, and verbal communication. -intention -impression -message -emotion

Message

__________________communication is the process of conveying a message without the use of words. -Group -Intercultural -Nonverbal -Public

Nonverbal

________ in a presentation involves something new, unusual, or unfamiliar. -Novelty -Trust -Credibility -Interest

Novelty

In terms of perception, ____________ is the process of sorting information into logical categories or series. -interpretation -organization -selection selective attention

Organization

We communicate through the lens of __________.

Personal experience

Market analysis, timelines, and a marketing plan are common aspects of a _____. text e-mail letter proposal

Proposal

Psychological Space (Spatial) Ascending and Descending Example Biographical Elimination

Psychological- involves focusing on their inherent needs and wants Space (Spatial)- involves the parts of something and how they fit to form the whole Ascending and Descending- involves focusing on quantity and quality. one good story (quality) leads to the larger picture, or the reverse Example- involves providing vivid, specific examples (as opposed to abstract representations of data) to support main points Biographical- structuring your document by biography means examining specific people as they relate to the central topic Elimination- structuring your document using the process of elimination involves outlining all the possibilities

_______ are groups that meet some of, but not all of, the stated needs. -Primary groups -Secondary groups -Communications groups -Micro groups

Secondary groups

in terms of perception, __________ involves focusing on one stimulus, like the image of an attractive classmate, and tuning out a competing stimulus, like the instructor's voice. -selective stimulus -selective contemplation -selective retention -selective attention

Selective attention

Choosing to remember one simulus over another is, in terms of perception, _______________. -selective stimulus -selective contemplation -selective retention -selective attention

Selective retention

________________means the space you claim as your own, are responsible for, or are willing to defend. -Fences and personal space -Adaptors -Territory -Regulators

Territory

_____________, or the general manner of expression of the message, will contribute to the context of the presentation. Tone Voice Visual aids Speaking

Tone

Concentrating on what you can do to improve a relationship can provide a ________ path for incremental improvement, and help to prevent you from focusing on _________ behaviors. -non-constructive; productive -constructive; unproductive -non-constructive; unproductive -constructive; productive

constructive; unproductive

An _____ is an emotional storm characterized by a sudden shift of normal and may or may not include warning signs. -emotional tornado -emotional earthquake -emotional unicorns -emotional weather

emotional earthquake

The _______________________ reinforces how we look to others and how they view, treat, and interact with us to gain insight of our identity. -mirror-image self -looking-glass self -reverse-image self -virtual-image self

looking-glass self

A ______ is defined as a small, independent group that has a link, affiliation, or association with a larger group. -comms Group -primary group -micro group -secondary group

micro group

The core assumption that the presentation centers around is the _____. organizing principle rhetoric expectation logos

organizing principle

Another common strategy in business writing is to __________________, or rewrite the information in your own words. -copy -paste -reinterpret -paraphrase

paraphrase

Spontaneous, open communication is a sign of a(n) _____________ environment. -defensive -supportive -assistive

supportive