Bus101 Unit 5
According to Frederick Taylor's scientific management theory, the most important motivator in the workplace is:
Money
Service companies generally use a repetitive or intermittent production process rather than the continuous process.
True
Site selection is a part of production planning.
True
The Theory Z approach emphasizes long-term employment.
True
Theory X managers view their workers as untrustworthy and unmotivated.
True
Production converts inputs into outputs by changing the inputs in some way
True
_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.
A want; a need
According to Maslow's hierarchy of need, the most basic needs are the social needs.
False
Facilities layout is all-important in production lines but it is not important in service-oriented businesses.
False
Human resources managers have yet to find any use for Maslow's hierarchy of needs.
False
Low volume, short production runs, and high-variety production are characteristic of the continuous process.
False
Operations management refers to the role that computers play in the production process
False
Process layout is almost always designed as a continuous, assembly-line layout.
False
The Hawthorne effect is used to describe the individual reaction and not that of the group.
False
The Theory X approach to management builds on the idea that worker and organizational interests are congruent.
False
The reason that Castle and Cooke processes and packages Dole pineapple products in Hawaii is more than likely because of low energy costs.
False
The father of scientific management was:
Frederick Winslow Taylor
Maslow's hierarchy of needs is a motivation theory.
True
When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:
Production
_____ is the combining of natural resources, human resources, and capital to produce goods and services.
Production
_____ is the process that converts inputs into outputs that can be sold as goods and services.
Production
Production and operations management involves three main types of decisions that are made at three different stages. The first type of decision to be made deals with:
Production planning
Motivation is basically a need-satisfying process.
True
A job shop uses an intermittent production process.
True
Lumber mills are located near the forests in the Northwest to save shipping costs and to be near their raw material.
True
Operations managers:
all the above
Scientific management focused primarily on how human behavior and relations affect organizational performance.
false
Production and operations management involves three main types of decisions that are made at three different stages. The final stage of operations management focuses on:
improving production and operations
The original Hawthorne studies were set up to study:
lighting
The ability to manufacture many goods at once is called _____ production.
mass
_____ is something that prompts an individual to release his or her energy in a certain direction. Group of answer choices
motivation
_____ is the gap between what is and what is required.
need
_____ is the management of the production conversion process for both goods and services.
operations management
During production planning, the operations manager must make decisions about all of the following EXCEPT:
product design
A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:
scientific management
According to _____, workers respond to attention from superiors, and they like their opinions to be valued.
the Hawthorne effect
Elton Mayo, America's first industrial psychologist, was responsible for formulating:
the explanation of the Hawthorne effect
Operations management is:
the management of the production conversion process
Scientific management is based on economic incentives and the premise that there is "one best way" to perform any job.
true
Frederick Taylor's scientific management emphasized:
work efficiency
