Bus189 Ch12 FINAL

A well-established pharmaceutical company has built a number of mechanisms to promote innovation. As part of this initiative, it provided an opportunity to its employees to work on projects that interest them. It also arranged for a weekly brainstorming session to gather and consolidate innovative ideas and approaches. This is an example of _____. A. empowering individuals B. building a guiding coalition C. creating a response profile D. communicating a vision

A

An organization believes that each division of services is a separate business. Each division of the organization includes all the functions needed to run that business. This is an example of a(n) _____. A. M-form structure B. strategy C. guiding coalition D. soft square

A

Gonzalez Inc., a leather-processing company, realizes that the current strategies have decreased the productivity. It makes a clear break with past actions and develops new strategies to be successful. Which of the following phases of organizational change is best exemplified in this case? A. Unfreezing B. Hard triangle C. Soft square D. Changing

A

Rafael, the chief executive officer of a chemical firm, believes that concentrating on the hard triangle of the 7 S model will help bring in the necessary organizational alignment in a relatively short period of time. Which of the following statements, if true, would strengthen Rafael's belief? A. Changing the style or shared values of an organization is a less burdensome task for the top management. B. The organizational element of strategy is often difficult to codify. C. The elements of strategy, structure, and systems can help an organization to quickly reach the desired level of change within an organization. D. The elements of style and skills are often easy to codify and can speed up the process of change in an organizational structure.

C

RandallCollins Inc., a wholesale fuel distributor, develops a new strategy that creates and sustains a competitive advantage in its target markets. However, it aims at making this alteration a part of its operations. Which of the following phases of organizational change is exemplified in this case? A. Unfreezing B. Hard triangle C. Changing D. Refreezing

C

Robinson Inc., a manufacturer of smartphones, focuses on moving from its one set of strategic plans to another by increasingly engaging itself with customer services. It feels that it is important to increase the quality of products to increase and retain its customer base. Which of the following phases of organizational change is exemplified in this case? A. Unfreezing B. Hard triangle C. Changing D. Refreezing

C

A company revises its pay grades to motivate its employees. The details of the revised pay grades are distributed to the employees through a memo or a post on the company's intranet site. This is an example of _____. A. generating urgency B. building a guiding coalition C. creating a response profile D. communicating a vision

D

LeeAllen Inc., a well-established healthcare centre, starts a new production unit. The company hires 100 new employees for the new unit to meet the customer demand. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case? A. Structure B. Strategy C. Style D. Staffing

D

Richardson Corp., a biotechnology company, wants to hire people who have the abilities to perform tasks, maintain interpersonal relationships, and focus on values of the organization. In the context of the 7 S model of organizational alignment, which of the following best exemplifies Richardson's approach? A. Scorecard B. Hard triangle C. Guiding coalition D. Soft square

D

When an organizational element or practice is made so essential that its value is taken for granted, it is referred to as _____. A. generating a sense of urgency B. building a guiding coalition C. creating a vision D. institutionalizing change

D

Noel, the CEO of a firm operating in the electronics industry, wants to change the environmental trends, store keeping facilities, and distribution strategy by creating a new plan for the production plant immediately. This need for change can be achieved by _____. A. generating urgency B. building a guiding coalition C. creating a response profile D. refreezing

A

Rimezine Inc., a pharmaceutical company, incurred losses in the current quarter due to low customer demand. It recognized and publicly admitted that the current strategies of the company are not producing acceptable results. The company is in the _____ phase of organizational change. A. unfreezing B. hard triangle C. soft square D. changing

A

Which of the following statements is true about strategy? A. It represents the most important S in the 7 S model. B. It refers to the priorities, values, and virtues that members of an organization see as important. C. It includes recruitment, hiring, training, promotion, and compensation. D. It is the ability of an individual to perform tasks.

A

Which of the following statements is true about the principle of line of sight? A. It helps to overcome the limited perspectives of individual organizational members. B. It means moving from one set of behaviors and activities to another. C. It is often successful by trial and error. D. It provides the fundamental motivation for change.

A

Which of the following statements is true of shared values? A. It refers to the priorities and virtues that members of an organization see as important. B. It represents the most important S in the 7 S model. C. It helps create alignment between goals, skills, and environmental needs. D. It includes recruitment, hiring, training, promotion, and compensation

A

The CEO of a well-established firm stresses on the need for change in the production pattern for the betterment of the company. He is supported by a group of influential people from all levels in the organization who work to lead the change effort. This is an example of _____. A. generation of urgency B. building a guiding coalition C. creation of a response profile D. refreezing

B

ThomasMyers Inc., a global automobile company, aims at developing a strategy to create and sustain a competitive environment. It wants to develop a structure that divides the labor and tasks of the organization. It aims at coordinating and controlling work of the different units within the firm. In the context of the 7 S model of organizational alignment, which of the following best exemplifies ThomasMyers' approach? A. Scorecard B. Hard triangle C. Guiding coalition D. Soft square

B

Turner Inc., a manufacturer of athletic shoes, decides to assign responsibility to capture a particular market to its functional manager and product manager, wherein both the managers will equally share the assigned responsibilities. The company believes that both strong functional expertise and nuanced product knowledge play vital roles in creating competitive advantage. Which of the following organizational elements is exemplified in this case? A. Strategy B. Structure C. Style D. Skill

B

Walker and Harris are senior research fellows at a global non-profit organization. They are working on a project that studies the growth trend of a multinational corporation, Garcia Inc. When Walker and Harris decide to consolidate their study findings, Walker is of the opinion that Garcia is in the 'change process' phase, while Harris believes that the company is in the 'refreeze' phase. Which of the following statements, if true, would strengthen Harris' belief? A. Garcia Inc. publicly admits that the current situation is not working. B. Garcia Inc. formalizes and institutionalizes its new growth strategies. C. Garcia Inc. adopts a trial and error method to decide on the best growth strategy. D. Garcia Inc. decides to adapt to its environment and learn new growth-inducing behaviors.

B

Walter Gary Corp., a multinational consumer electronics firm, set up several branches around the globe to cater to the needs of its global customers and expand its reach. As part of this initiative, it appointed vice presidents of marketing and vice presidents of finance and accounting for every geographical region. In the context of the 7 S model of organizational alignment, this is an example of _____. A. strategy B. structure C. style D. skill

B

Which of the following statements is true of the changing phase of organizational change? A. It entails moving away from certain actions, policies, or strategies before adopting anything new. B. It means moving from one set of behaviors and activities to another. C. It involves formalizing and institutionalizing new behaviors, methods, processes, or routines. D. It provides the fundamental motivation for change.

B

Which of the following statements is true of the refreezing phase of organizational change? A. It allows organizations to maintain the progress they made through change. B. It involves formalizing and institutionalizing new behaviors, methods, processes, or routines. C. It is the phase where an organization engages in a trial and error process. D. It provides the fundamental motivation for change.

B

Green Cruz Inc., a multinational retailer, is hiring employees who possess creative talents and prefer working in a challenging environment. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case? A. Structure B. Strategy C. Skills D. Systems

C

In the context of the 7 S model of organizational alignment, which of the following statements is true of staffing? A. It represents the most important S in the 7 S model. B. It helps create alignment between goals, skills, and environmental needs. C. It includes recruitment, hiring, training, promotion, and compensation. D. It is the ability of an individual to perform tasks.

C

Jackson Inc., a manufacturer of high-end bikes, creates a new set of plans to improve the production rate. In the process, it realizes that it is not clear which new behaviors will work. Hence, Jackson decides to adopt a trial and error method to determine the best course of action. Which of the following phases of organizational change is exemplified in this case? A. Unfreezing B. Hard triangle C. Changing D. Refreezing

C

A software industry implements a new structural change in the corporate hierarchy. Employees are provided with a clear statement of desired outcomes and endpoints for organizational change. This is an example of _____. A. generating urgency B. building a guiding coalition C. creating a response profile D. creating a vision

D

Clinton Corp., a global fashion brand, has shifted its focus primarily to the elements of style, skills, staffing, and shared values. Owing to the nature of these elements, the organization realizes that it will take a long time to influence and change the work environment. In the context of the 7 S model of organizational alignment, which of the following best exemplifies Clinton's approach? A. Scorecard B. Hard triangle C. Guiding coalition D. Soft square

D

Fortunize Inc., an advertising company, operates in an office space with a more informal setting that is conducive to creative thinking. The employees at Fortunize call each other by their first name or use nicknames. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case? A. Structure B. Strategy C. Skills D. Style

D

Gonkie Inc., strives to create shared values by focusing on respect for the individual and extraordinary customer service. It works to create these shared values by sharing stories with its associates and managers that provide examples of the behavior they want to encourage. Which of the following is exemplified in this case? A. Scorecard B. Strategy C. Skills D. Superordinate goals

D

Janice is the sales head at a dairy exporting firm. She spends much of her time interacting with people from various cultural backgrounds. The competitive and risk-taking attitude of Janice is different from those in more conservative work areas. In the context of the 7 S model of organizational alignment, which of the following is being exemplified in this case? A. Structure B. Strategy C. Skills D. Style

D

MorrisWhitaker Inc., a metallurgical firm, wants to create a new production plan. This step involves formalizing and institutionalizing new behaviors, methods, processes, or routines. This is an example of the _____ phase of organizational change. A. unfreezing B. monitoring C. changing D. refreezing

D

Neskel Inc., a software company, collaborates in teams and continuously shares and refines critical skills. It fosters an environment that celebrates and leverages diversity. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case? A. Structure B. Strategy C. Systems D. Style

D

Porben Inc., a specialist educational firm, targets public universities, job fairs, and job portals during its recruitment process. It provides on-the-job training to the new employees of the company. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case? A. Structure B. Strategy C. Style D. Staffing

D

Reyes Corp., an event management firm, permits its employees to dress up for work in shorts, T-shirts, and flip-flops. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case? A. Structure B. Strategy C. Skills D. Style

D

Which of the following statements is true of skills? A. It represents the most important S in the 7 S model. B. It helps create alignment between goals, skills, and environmental needs. C. It includes recruitment, hiring, training, promotion, and compensation. D. It refers to the abilities of individuals, groups, or organizations to perform tasks.

D

Which of the following statements is true of the unfreezing phase of organizational change? A. It allows organizations to maintain the progress they made through change. B. It means moving from one set of behaviors and activities to another. C. It is the phase where an organization engages in a trial and error process. D. It provides the fundamental motivation for change.

D

Austin Inc., a media firm, wants to link its employees' day-to-day activities to its impact on the overall strategy. Which of the following will help the company in this case? A. Empowerment of action B. Principle of line of sight C. Creation of a response profile D. Communication of a vision

B

Godwel Inc., an insurance company, wants to assign accountability for particular tasks. It wants to measure the performance of every unit of the company. Which of the following organizational elements will help Godwel accomplish the given task? A. Strategy B. Structure C. Style D. Skill

B

In the context of the 7 S model of organizational alignment, which of the following statements is true of structure? A. It represents the most important S in the 7 S model. B. It helps create alignment between goals, skills, and environmental needs. C. It includes recruitment, hiring, training, promotion, and compensation. D. It is the ability of an individual to perform tasks.

B

Mark Dinewell Inc., a well-established restaurant chain has vice presidents for different geographic regions and functional managers for each of those regions. Which of the following organizational elements is exemplified in this case? A. Strategy B. Structure C. Style D. Skill

B