BUS237 Midterm 1

Internal Environment includes:

- mission statement - policies - formal structure - organizational culture/climate - resources - management philosophy - managerial leadership styles

According to your textbook, which of the following is a reality of a manager's job? -Managers are self-starting, self-directing, and autonomous. -Managers are reflective and systematic planners. -A manager's job is less a science than an art. -Managers have no regular duties to perform.

A manager's job is less a science than an art.

According to your Ethical Theories Reading, a proponent of Agent's Virtue/Virtue Theory is: Kant Epicurus Ross Aristotle

Aristotle

According to your textbook, this person is called "the father of scientific management" Elton Mayo Max Weber Frederick Taylor Henri Fayol

Frederick Taylor

Organizing

Function of Management: Assigning responsibility and granting authority

Planning

Function of Management: Determining the goal(s) and the steps needed to accomplish it

Controlling

Function of Management: Measuring actual performance vs desired results and taking corrective actions as needed

Leading

Function of Management: Motivating, communicating, guiding, and encouraging employees

Staffing

Function of Management: Recruiting, selecting, training, and developing employees

Which of the following is NOT a specific rule that your textbook indicates should be followed during brainstorming sessions? -Immediately vote on each idea as it is presented so you concentrate on only the best ideas. -Entertain all ideas. -Refrain from allowing members to evaluate others' ideas on the spot. -Concentrate on the problem at hand.

Immediately vote on each idea as it is presented so you concentrate on only the best ideas.

Informational

Roles Performed by Managers: all aspects of management that involve analyzing and sharing data

Interpersonal

Roles Performed by Managers: all aspects of management that involve human interaction

Decisional

Roles Performed by Managers: all aspects of management that involve reaching a conclusion

Conceptual

Skills Needed by Managers: ability to think analytically; taking the info you have and conceptualizing what you need to do in the future

Technical

Skills Needed by Managers: ability to use a special proficiency or expertise to perform particular tasks

Human

Skills Needed by Managers: ability to work well in cooperation with others

T/F: According to your textbook, disbanding a team can create some apprehension and not all team members handle it well.

True

T/F: According to your textbook, research indicates that transformational leadership, as compared to transactional leadership, is more strongly correlated with lower turnover rates, higher productivity, and higher employee satisfaction.

True

T/F: According to your textbook, the major difference between groups and teams is how work gets done.

True

According to your textbook, this theory of management emphasizes the willingness of employees to accept that managers have legitimate authority to act. behavioral management theory kaizen approach to management acceptance theory of management contingency theory of management

acceptance theory of management

According to your textbook, which of the following is NOT one of the elements that dictate a leader's situational control according to Fiedler's Contingency Theory? Acheivement-orientation Task structure Leader/member relations Positioning power

achievement-orientation

5. Decision-Making Process: Select the Best Alternative

based on the analysis of the options, the best choice is selected

According to your textbook, this school of management was developed because theorists believed that classical theory ignored employee motivation and behavior, and they believed that a better understanding of human behavior at work improved productivity. behavioral management theory contingency school of management management science operations management

behavioral management theory

According to your textbook, ________ is where a group works together to generate ideas and alternative solutions. brainstorming teamwork stream of consciousness collaborating

brainstorming

According to your textbook, this school of management focuses on the development of managerial principles rather than work methods classical scientific school classical administrative school behavioral management theory contingency school of management

classical administrative school

According to your textbook, the following school of management arose because of the need to increase productivity and efficiency: classical scientific school behavioral management theory contingency school of management classical administrative schoo

classical scientific school

According to your textbook, this skill needed by managers involves the ability to think analytically. Decisional Technical Conceptual Human

conceptual

Which of the following is NOT one of the conditions that your textbook identifies as influencing decision making? Conscience Certainty Uncertainty Risk

conscience

Which of the following is NOT one of the types of teams discussed in your textbook? self-directed works teams functional teams cooperative teams cross-functional teams

cooperative teams

According to your textbook, a _________ shows a complete picture of a potential decision and allows a manager to graph alternative decision paths. pros/cons graph mind map payback analysis decision tree

decision tree

According to your textbook, the first step in the decision-making process is: define the problem. analyze the alternatives. identify limiting factors. develop potential alternatives.

define the problem

According to your textbook, the ___________________ is a brainstorming technique in which participants never meet and a group leader uses written questionnaires to conduct the decision making. survey technique delphi technique nominal group technique questionnaire technique

delphi technique

According to your Ethical Theories Reading, this theory of ethics bases moral judgment on the moral principle (duty) underlying the action and thus, the action's intrinsic features: Virtue Theory Deontological Ethics Hedonism Egoism

deontological ethics

PESTEL

economic: looks at changes in economic growth, purchasing power, and employment

According to your Ethical Theories Reading, this theory of ethics states that a correct moral action is one that meets the self-interests of individuals. Utilitarianism Hedonism Deontological ethics Egoism

egoism

Internal Environment

elements within an organization that define employee behavior; characteristics of a company itself impacts how a manager manages

Which of the following is NOT one of the most common decision models identified by your textbook? Emotional Rational/Logical Intuitive Predisposed

emotional

Classical Administrative School

emphasized efficiency through the development of managerial principles rather than work methods

According to your Ethical Theories Reading, _________ believes that right and wrong is determined by what one's society states is right or wrong. ethical relativism egoism analytical ethics postmodernism

ethical relativism

PESTEL

ethical: looks at changes in what is considered morally acceptable

According to your textbook, a(n) __________ should provide feedback on how well a decision is being implemented. evaluation system implementation plan accountability check analysis of alternatives

evaluation system

Indirectly Interactive

factors or forces that have a more distant, secondary impact on the organization; external environment

T/F: According to your textbook, different types of power receive the same responses in followers.

false

T/F: According to your textbook, if the team fails the manager is not responsible.

false

T/F: According to your textbook, reengineering is the commitment to work toward steady, continual improvement.

false

T/F: According to your textbook, the performing stage is reached by all teams.

false

Behavioral Management Theory

focused on developing a better understanding of human behavior at work by examining things like motivation, conflict, expectations, and group dynamics

Classical Scientific School

focused on finding the best way to get the most work done by examining work processes and the skills of the workforce

Quality School of Management

focuses on continual improvement

Systems Management Theory

focuses on looking at the organization as a collection of interdependent systems and examines the interrelations between those systems

Operations Management

focuses on using quantitative techniques to improve the process of transforming inputs into outputs

Management Science

focuses on using quantitative techniques to make management decisions and tries to eliminate emotional responses

According to your textbook, which of the following is NOT one of the functions of management? controlling governing planning leading

governing

1. Decision-Making Process: Define the Problem

identity the issue that needs to be addressed

According to your textbook, the interpersonal role of managers: -involves the sharing and analyzing of information. -involves the ability to use a special proficiency or expertise to perform particular tasks. -involves human interactions. -involves decision-making.

involves human interactions

According to your textbook, _________________ are the knowledge and abilities, or competencies of leaders. leadership personality leadership traits leadership style leadership skills

leadership skills

According to your textbook, ___________________ are the skills that make an effective leader. leadership personality leadership skills leadership traits leadership style

leadership traits

According to your textbook, in a ____________________ employees are engaged in identifying and solving problems, enabling the organization to continuously experiment, change, and improve. learning organization bureaucratic organization lean organization productive organization

learning organization

PESTEL

legal: looks at changes in governing laws and regulations

According to your textbook, which type of power stems from a formal management position in an organization and the authority granted to it? Coercive power Reward power Legitimate power Referent power

legitimate power

According to your Ethical Theories reading, a ________ ethical theory bases moral judgment not on the outcomes of an action but on its principles (intrinsic properties) or on the agent's character. descriptive non-consequentialist consequentialist normative

non-consequentialist

According to the Ethical Theories Reading, ___________ theories of ethics provide general rules and principles of behavior. normative esoteric situational descriptive

normative

According to your textbook, in which of the stages of team development do team members actively acknowledge all members' contributions, build community, maintain team focus and mission, and work to solve team issues? performing forming storming norming

norming

Which of the following is NOT one of the characteristics that comprise high-performing teams, according to your textbook? Only a few people on the team are able to give and solicit feedback Roles and responsibilities are clearly defined for each team member. The team members manage their meetings in a productive way. The team fully utilizes its resources - both internal and external.

only a few people on the team are able to give an solicit feedback

According to your textbook, this is an organization's personality: indirectly interactive forces organizational culture directly interactive forces organizational climate

organizational culture

Management Information System

organizes past, present, and projected data from internal and external sources and processes it into useful information that is made available to managers at all organizational levels

According to your textbook, which one of the following is NOT a leadership style identified by Hersey-Blanchard's situational model of leadershp? Organizing Participating Selling Delegating

organizing

External Environments

outside factors that affect the organization

According to your textbook, the management functions are: -organizing, selling, accounting, leading, and controlling -planning, accounting, controlling, leading, and organizing -planning, organizing, staffing, leading and controlling -planning, organizing, selling, leading, and controlling.

planning, organizing, staffing, leading and controlling

PESTEL

political: looks at changes in political philosophies and political stabilities

Which of the following is NOT a consequentialist theory of ethics identified by your Ethical Theories Reading? Postmodernism Utlitarianism Hedonism Egoism

postmodernism

Contingency School of Management

recognizes the importance of individual manager performance in any given situation and states that the "correct" course of action depends on the situation and the particular manager

According to your textbook, which of the following is NOT one of the branches of the Quantitative School of Management? management science management information systems systems management theory reengineering

reengineering

According to your textbook, which of the following is NOT one of the skills needed by managers? technical relational human consequential

relational

Kaizen Approach

relies on managers and others reflecting and sharing about their experiences and using the resulting knowledge to identify new ways to improve; slow & incremental improvement

Reengineering Approach

rocuses on creating big and immediate change through radically redesigning business processes

According to your textbook, conflict can have no benefts to the team. is always negative. should be avoided at all costs. should be looked upon as an opportunity.

should be looked upon as an opportunity

PESTEL

social: looks at changes in values, beliefs, and behaviors

According to your textbook, Max Weber believed that all bureaucracies have the following characteristics EXCEPT stabilty of tenure of personnel a well-defined hierarchy division of labor and specialization rules and regulations

stability of tenure of personnel

According to your textbook, ________ factors influence team effectiveness and include team or group type, size, and composition of skills and abilities. performance personal structural team process

structural

According to your textbook, a ______ is composed of two or more people who interact regularly and coordinate their work to accomplish a mutual objective. group team committee mob

team

Which of the following is NOT a criterion that your textbook identifies as one a manger needs to use to evaluate each alternative? Consequences Effectiveness Team personality Feasibility

team personality

According to your textbook, this factor influences the effectiveness of the team and includes stages of team development, cultural norms, roles cohesiveness, and interpersonal processes. Performance outcomes Team processes Personal outcomes Structural factors

team processes

According to your textbook, which of the following is NOT one of the roles performed by managers? decisional interpersonal informational technical

technical

PESTEL

technological: looks at changes in the way work gets done

According to your textbook, the technical skills needed by managers involve: -involves human interactions. -invovles the sharing and analyzing of information. -the ability to use a special proficiency or expertise to perform particular tasks. -involves the ability to work well in cooperation with others.

the ability to use a special proficiency or expertise to perform particular tasks

2. Decision-Making Process: Identify Limiting Factors

the manager determines what constraints exist that will confine their options

3. Decision-Making Process: Develop Potential Alternatives

the manager is asking, "Given the constraints (based on the limiting factors), what options should be considered?"

According to your textbook, indirectly interactive forces include all of the following of the external environment EXCEPT the technological dimension the political and legal dimensions the economic dimension the ownership dimension

the ownership dimension

Directly Interactive

those factors or forces that have an immediate, firsthand impact on the organization; external environment

6. Decision-Making Process: Implement the Decision

to execute the selected choice

According to your textbook, ________ is to make the best decision possible with the information, resources, and time available. to concentrate to satisfice to ponder to pontificate

to satisfice

PESTEL analysis

tool for managers that want to make plans for the future to help them understand how external environments may affect them (so they don't miss something)

According to your textbook, ________________ appeal to followers' ideals and moral values and inspire them to think about problems in new or different ways. transformational leaders transactional leaders participative leaders autocratic leaders

transformational leaders

T/F: According to your textbook, common to all definitions of leadership is the notion that leaders are individuals who, by their actions, facilitate the movement of a group of people toward a common or shared goal.

true

T/F: According to your textbook, managers appear in every organization.

true

Quantitative School of Management

uses mathematical techniques to improve decision making

According to the Ethical Theories Reading, this theory of ethics states that an action is morally right if it amounts to the greatest amount of good/happiness for the greatest amount of people affected by the action. Egoism Hedonism Agent's Virtue Utilitarianism

utilitarianism

According to your Ethical Theories reading, this ethical theory analyzes the rightness or wrongness of individual choices indirectly in terms of the character or dispositions of the agent making the choices: Virtue Theory Egoism Deontological Ethics Hedonism

virtue theory

4. Decision-Making Process: Analyze the Alternatives

we consider the options we consider the options in terms of three different characteristics: - Feasibility: answers the question, "Can it be done? Is this something we can reasonably accomplish?" - Effectiveness: answers the question, "To what extent will it solve a problem? What will the impact be?" - Consequences: ask our team, "What are financial and nonfinancial costs to the organization?" - Nonfinancial cost: how might it do to our team? Will it burn them out? How we assign teams: if we assign someone here, can't assign them here