BUS3010 Chapter 1

Empowerment has been found to ___________.

Affect performance and profitability in a positive manner

Which level of management is under considerable pressure to make the best use of organizational resources?

All levels

Using self-managed teams in an organization ___________.

Allow companies to utilize their workforce more efficiently.

Because of global competition and advances in new information technology, tasks and responsibilities for managers have ___________.

Become more intense

Which of the following represents changes facing managers in today's business world?

Building a competitive advantage, practicing global crisis management and maintaining ethical standards.

The ability to analyze and diagnose a situation and to distinguish between cause and effect are known as _________ skills.

Conceptual

Top managers require the best _____________ skills because their primary responsibilities are planning and organizing

Conceptual

The outcome of the _________ process is the accurate measurement of performance.

Controlling

What managerial skills are defined specifically by the abilities associated with understanding, altering, leading, and controlling the behavior of other individuals and groups?

Human

IT can result in the following benefits:

Increased innovation, increased global coordination and improved pace of innovation

Restructuring has increased in recent years because _____________ has improved efficiency enabling fewer workers to do the same amount of work.

Information Technology

Henry Mintzberg identified ten kinds of specific roles, which he grouped into three categories: decisional, interpersonal and __________.

Informational

Which specific Informational Role is responsible for watching for changes in the Internal and external environments that impact an organization?

Monitor

Managers who have excellent ______________ skills have job-specific knowledge and know the techniques to perform their jobs.

Technical

Managers who have excellent _________________ skills to have job-specific knowledge and know the techniques to perform their jobs.

Technical

When the CEO retires, who is often being groomed for that position?

The COO

What is the purpose of a middle level manager in a self managed team?

To monitor the team's progress and provide better resource allocation decisions.

Success or failure of the company ultimately rests with __________ managers.

Top

What type of management refers to the creation of a new visions for a struggling company based on a new approach to planning and organizing to make better use of a company's resources to allow it to survive and prosper?

Turnaround

By using __________, a company develops radical new strategies because they have a crisis and are not operating effectively.

Turnaround management

What is a key difference between how information is weighed for decision making in the four essential management tasks that you read about in the last section and Mintzberg's view of management decision making?

Instead of the orderly process of carefully weighing information before making decisions. Mintzberg believes management is more chaotic and often involves quick decisions.

____________ involves contracting with another company, to have it perform a work activity previously done by the parent company.

Outsourcing

What is an essential task of managers that refers to identifying and selecting the proper goals and courses of action?

Planning

What can managers do to ensure that their departments are being run cost-effectively to maximize organizational performance?

They can make sure that they are using the minimum amount of resources to get reach the organizational goals.

What are characteristics that all managers share?

They share a responsibility for ensuring that their organization achieves its goal by supervising human resources as well as other resources.

What is a major responsibility of a manufacturing manager?

To balance quality products against cost-effective production of products.

Experience and education has been found to help managers develop three type of skills, including _________________.

conceptual, human and technical skills

A(n) ___________ manager is responsible for the daily supervision of non-managerial employees.

first-line

Many different countries try to protect their own economic and political interests, which tends to increase _____________.

geopolitical tensions

When managers monitor the performance of individuals, departments and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of ____________.

Controlling

Today continuing management education and training are integral steps in building managerial skills because new educational contributions are constantly being sought out to improve organizational _______________.

Effectiveness

What is a measure of an organizational goal and the degree to which an organization achieve the goal?

Effectiveness

A pizza parlor devised a method for producing twice the number os pizzas a day without increasing the size of their staff, and bringing steaming hot pizza to their customers. What is this pizza parlor demonstrating as a model for other organizations?

Efficiency

T or F: To avoid lawsuits, managers must do a blind survey of their employees annually about their fairness and equity practices.

False

When a competitor has introduced a new product or a technology that has made an organization's product unattractive or obsolete, the company may experience a crisis that leads to utilize __________ as a new approach to reduce costs, reduce the number of products sold, or ___________.

Turnaround management; change how products are made and distributed.

In a decisional managerial role, a manager's activities would primarily be composed of _____________.

committing organizational resources to developing innovative goods and services.

Outsourcing _______________ efficiency because it __________ operating costs.

increases; lowers

The ________ a manager's position in the hierarchy, the more time the manager spends _____________.

lower; leading

Which of the following are examples of human-created crises?

1. Industrial pollution 2. Poor attention to workplace safety 3. Deforestation 4. Terrorism

A middle manager may ensure an organization's efficiency and effectiveness by doing what?

Making decisions about the production of goods and services.

While responsiveness to customers' needs is important in all organizations, it is particularly important in __________ organizations.

Service

Top managers are responsible for the ultimate responsibilities within an organization, which include which of the following?

1. How departments should interact 2. Cross-departmental responsibility 3. Establishment of organizational goals

Managers who value their diverse employees______________.

1. Invest in developing these employee's skills. 2. Tend to have better performance. 3. Invest in developing these employee's capabilities.

Even if you are not yet a manager, studying management can help you do which of the following?

1. Resolve conflicts with coworkers. 2. Lead coworkers.

Why should individuals study management?

1. To more effectively and efficiently use resources 2. Most individuals encounter managers.

Not only is management responsible for ensuring that the organizational goals are met. They are also responsible for making sure that the operations are running effectively and ____________.

Efficiently

Managers who provide an inspirational vision that energizes employees are ______________, and when they identify and select proper goals and actions, managers are _____________.

Leading; planning

The middle manages ir responsible or organizing all _____________.

Human and other resources

The two main categories of global crises or disasters facing managers include ____________ causes and human made causes.

Natural

What is an outcome of leadership?

1. A clear organizational vision for the organization's members to accomplish. 2. A highly motivated and committed workforce.

Indicate all of the following that are positive outcomes of using self-managed teams.

1. Accomplishing tasks more quickly and efficiently 2. Better utilization of the workforce

Describe advantages of a self-manged team, It can:

1. Assume more tasks 2. Assume more responsibilities 3. Complete a task more quickly

What are the two main categories of global crises or disasters facing managers?

Human causes and natural causes

With self managed teams, managers can utilize information technology to ___________.

1. Monitor team activities 2. Allocate resources efficiently

What two factors enable managers to develop the skills they need to put their personal skills to make good use and to use resources in the best way possible?

Education and experience

Which of the following is not a way in which IT helps improve performance in self-managed work teams?

IT allows managers to have greater control over teams.

Products that are innovative are exciting to bring to market because they offer something that is ____________.

A new or improved good or service

How does a successful organization achieve a future outcomes?

By working together and coordinating actions among employees.

The most senior manager at an organization is the ___________.

CEO

Managers in high performing organization with high efficiency and high effectiveness:

Choose the right goals to pursue and make good use of resources.

Which two of the following are essential characteristics of a global organization?

Compete in more than one country and operate in more than one country.

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a core _______________

Competency

It is the manager's responsibility to take _________ action to improve an organization's performance if it is not accomplishing its desired outcomes.

Corrective

According to Mintzberg's typology of managerial roles, entrepreneur, negotiator, resource allocator , and disturbance handler make up the category of ____________ roles.

Decisional

A(n) __________ is a group of people who work together, is composes of a group of managers and employees with similar skill sets and use similar sets of tools to perform their jobs.

Department

When management organizes employees who perform the same kinds of job-specific tasks, this places people in ____________.

Departments

A measure of how well or how productively resources are used to achieve a goal is?

Efficiency

Organizational cultures that __________ risk taking increase the probability of innovation

Encourage

Can you identify one of the responsibilities of a middle manager?

Evaluates and suggests to top management how organizational goals should be changed

T or F: Companies justify outsourcing by saying that those workers who have lost their jobs to overseas workers will be able to move to the new country and get their jobs back.

False

T or F: Intense pressure to perform at all levels in organizations always results in negative consequences such as illegal or unethical actions.

False

What level managers offer advice and guidance to self-managed teams to ensure that tasks are performed efficiently?

First line

When managing a self-managed team, the role of ______________ management changes so that the manager is most likely to assume the role of mentor and coach to help self-managed teams find ways to perform their tasks more efficiently.

First-line

Creating self-managed teams changes the role of __________ managers, empowers non managerial employees and leads to ___________ use of resources.

First-line; more efficient

What is the role of leading in the essential management task model?

It is articulating a clear vision for organizational members to achieve organizational goals.

If a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is:

Low efficiency and low effectiveness

The planning,organizing and controlling of resources to achieve organizational goals in a way that is cost-effective and efficient is known as?

Management

The essential or universal tasks of management include:

Organizing, leading, planning and controlling

Who supervises first-line managers?

Middle managers

What is the formal system of task and reporting relationships that must be put in place in order to coordinate and motivate organizational members to work together to achieve organizational goals?

Organizational structure

In organizations, the Figurehead role is responsible for outlining new organizational goals and organizational guidelines to share with employees at meetings; what are responsibilities of the Leader role in organizations?

Providing examples for employees to follow and give direct commands to about how resources should be used to meet organizational goals.

Both education and experience enable managers to recognize and develop the personal skills they need to ______________.

Put organizational resources for their best use

four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and __________.

Quality

Which of the following are pressures exerted by shareholders on top management?

Raise dividends, boost stock prices and improve profits.

Setting a budget falls within the decisional role according to Mintzberg's typology as does deciding to expand internationally. Under which of specific roles do each of these decisions fall?

Resource allocator and entrepreneur

A company's ethical obligations towards their customers and their activities in cities where they operate is referred to as _____________.

Social responsibility

What are considered to be resources that employees offer and organizations look for?

skills and know-how

The manager who establishes the organization's goals and determines how the departments should interact is the ________ level manager.

Top

The three levels of management in most organizations are first-line managers, middle managers and ___ level managers.

Top

When employees are organized into teams responsible for finding new and better ways to perform their jobs an are asked to monitor and evaluate the products and services they produce in order to improve product or service quality, the company is using _______________.

Total Quality Management (TQM)

a short, succinct, and inspiring statement of what the organization intends to become and the goals it seeks to achieve is known as an organization's _______________.

Vision

What is an advantage to learning from others managers' mistakes?

You are less likely to repeat the same mistakes.

What is a compelling reason to study management?

You will learn from others and equip yourself to help a future employer succeed.