business
Outbound Logistics
collecting, storing, and physically distributing the product to buyers
Customer Acquisition
sells to prospect
Support activities
Business activities that do not add value directly to a firm's product or service under consideration but support the primary activities that do add value
what is a business process?
a business process is a network of activities that generate value by transforming inputs into outputs.
Value Chain:
a network of value-creating activities
System
a group of components that interact to achieve some purpose
Loss/Churn
categorizes low/high-value customer or wins back
Inbound Logistics:
consists of receiving, storing, and distributing the materials an organization uses to create the services and products it sells
Primary activities
each primary activity accumulates cost and adds value to the product. the net result is the total margin of the chain, which is the differences between the total value added and the total cost incurred
Procurement
Raw materials
2)Software:
(Word)
4)Procedures:
(start the program, enter your report,print it, and save it)
3)Data:
(words,sentences,and paragraphs)
Briefly describe the concepts of Value,margin, and value chain
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CHAPTER 3
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CHAPTER 7
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Chapter 1
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Distinguish between the primary and support activities of a value chain
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How is information technology different from information systems?
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List and briefly explain the 5 component model of an information system with an example
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List the primary activities in a generic chain
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What are support activities in a value chain?
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What are the 4 phases of the customer life cycle?
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List the problem associated wit information silos
1) data duplication,data inconsistency 2) Disjointed processes 3)Limited information and lack of integrated information 4)Isolated decisions lead to organizational inefficiencies 5) Increased expense
1)Hardware:
1) hardware: when you use a computer to write a class report you are using hardware(computer,storage,disk,keyboard, and monitor)
Discuss the common definitions of information
1) information is knowledge derived from data 2) information is data presented in a meaningful context (processed by summing, ordering, averaging, grouping, comparing, etc) 3) information is a difference that makes a difference
What are the 5 characteristics of good information?
1) worth its cost 2) accurate 3) relevant 4) timely 5) just sufficient
What are the 4 challenges of implementing new enterprise systems?
1. collaborative Management 2. Requirement Gaps 3.Transition Problems 4. Employee Resistance
List the functions of enterprise application integration (EAI)
1. connects system "islands" via a new layer of software/system 2. enables exisiting applications to communicate and share data 3. provides integrated information 4.enables a gradual move to ERP
Briefly explain Porter's 5 forces model
5 competitive forces determine industry profitability: 1) bargaining power of customers 2) threat of substitutions 3) bargaining power of suppliers 4) threat of new entrants 5) rivalry amongst existing firms the intensity of each of these determines the characteristics of the industry, how profitable it is, and how sustainable, that profitability will be.
Information System(IS)
A group of components that interact to produce information
Explain the nature of the database component of an ERP solution
An ERP solution includes a database design as well as initial configuration data. it does not,of course,contain the company's operational data. during development, the team must enter the initial values for that data as part of the development effort
Define ERP
Enterprise resource planning- is a suite of applications called modules,a database, and a set of inherent processes for consolidating business operations into a single, consistent,computing platform.
Sales and Marketing
Inducing buyers to purchase the product and providing a means for them to do so
why do some businesses develop information systems? also, point out some of the wrong reasons businesses sometimes cite for developing information systems
Information systems exist to help people work in a business to achieve the strategies of that business. some businesses create (IS) because they believe they are falling behind the technology curve, or because "every other business has one"
5)People:
People(you)
Technology:
R&D, new techniques,methods,procedures
What is the most important component of an information system? why?
The business pressional is the most important because because he can 1) take an active role in (IS) to ensure that systems meet their needs 2) understand how IT systems are constructed 3) learn how to use information systems 4) specify business needs and business requirements 5) use the system to achieve business goals
Information system
an assembly of hardware,software,,data,procedures, and people that produces information
Customer service
assisting customers use of the products and thus maintaining and enhancing the products value
Marketing
attracts target
Firm Infrastructure:
general management, finance, accounting, legal, government affairs
Explain how the 5 components of an information system are arranged in terms of ease of change and organizational disruption.
look at that chart
What are the 4 competitive strategies firms can choose from according to porter's model
look at the diagram
Summarize how organizations determine the scope and requirements of their information systems?
organizations analyze their industry and choose a competitive strategy. given that strategy, they design business processes that span value-generating activities. those processes determine the scope and requirements of each organizations informations systems
Describe the process by which organizations develop their information systems
organizations examine the structure of their industry and determine a competitive strategy. that strategy determines value chains, which, in turn, determine business processes. the structure of business processes determines the design of supporting information systems.
What is the central idea of business process design
organizations should not automate or improve existing functional systems. rather, they should create new,more efficient business processes that integrate the activities of all departments involved in a value chain
How should organizations manage employee resistance to change, in the context of new enterprise systems?
senior-level management needs to communicate the need for the change to the organization, and reiterate this, as necessary, throughout the transition process. Employees need to be trained or cached on the successful use of the new system.
Relationship Management
supports and resells to customer
Value:
the amount of money that a customer is willing to pay for a resource,product,or service
How do you determine the cost and margin of a business process?
the cost f the business process is the cost of the inputs plus the cost of the activities. the margin of the business process is the value of the outputs minus the cost.
Margin:
the difference between the value that an activity generates and the cost of the activity
What is the fundamental problem of information silos? how can this problem be fixed?
the fundamental problem is that data are duplicated in isolated systems. the most obvious fix is to eliminate the duplicated data by storing a single copy of data in a shared database by revising business processes to use that database
Management Information System
the management and use of information systems that help businesses achieve their strategies
What is the primary purpose of an ERP system?
the primary purpose is integration; an ERP system allows real-time updates globally, whenever and wherever a transaction takes place
Information technology
the products, methods, inventions, and standards that are used for the purpose of producing information
Human Resources
training,recruiting, compensation
Operations/Manufacturing
transforming inputs into final product