business

¡Supera tus tareas y exámenes ahora con Quizwiz!

Outbound Logistics

collecting, storing, and physically distributing the product to buyers

Customer Acquisition

sells to prospect

Support activities

Business activities that do not add value directly to a firm's product or service under consideration but support the primary activities that do add value

what is a business process?

a business process is a network of activities that generate value by transforming inputs into outputs.

Value Chain:

a network of value-creating activities

System

a group of components that interact to achieve some purpose

Loss/Churn

categorizes low/high-value customer or wins back

Inbound Logistics:

consists of receiving, storing, and distributing the materials an organization uses to create the services and products it sells

Primary activities

each primary activity accumulates cost and adds value to the product. the net result is the total margin of the chain, which is the differences between the total value added and the total cost incurred

Procurement

Raw materials

2)Software:

(Word)

4)Procedures:

(start the program, enter your report,print it, and save it)

3)Data:

(words,sentences,and paragraphs)

Briefly describe the concepts of Value,margin, and value chain

...

CHAPTER 3

...

CHAPTER 7

...

Chapter 1

...

Distinguish between the primary and support activities of a value chain

...

How is information technology different from information systems?

...

List and briefly explain the 5 component model of an information system with an example

...

List the primary activities in a generic chain

...

What are support activities in a value chain?

...

What are the 4 phases of the customer life cycle?

...

List the problem associated wit information silos

1) data duplication,data inconsistency 2) Disjointed processes 3)Limited information and lack of integrated information 4)Isolated decisions lead to organizational inefficiencies 5) Increased expense

1)Hardware:

1) hardware: when you use a computer to write a class report you are using hardware(computer,storage,disk,keyboard, and monitor)

Discuss the common definitions of information

1) information is knowledge derived from data 2) information is data presented in a meaningful context (processed by summing, ordering, averaging, grouping, comparing, etc) 3) information is a difference that makes a difference

What are the 5 characteristics of good information?

1) worth its cost 2) accurate 3) relevant 4) timely 5) just sufficient

What are the 4 challenges of implementing new enterprise systems?

1. collaborative Management 2. Requirement Gaps 3.Transition Problems 4. Employee Resistance

List the functions of enterprise application integration (EAI)

1. connects system "islands" via a new layer of software/system 2. enables exisiting applications to communicate and share data 3. provides integrated information 4.enables a gradual move to ERP

Briefly explain Porter's 5 forces model

5 competitive forces determine industry profitability: 1) bargaining power of customers 2) threat of substitutions 3) bargaining power of suppliers 4) threat of new entrants 5) rivalry amongst existing firms the intensity of each of these determines the characteristics of the industry, how profitable it is, and how sustainable, that profitability will be.

Information System(IS)

A group of components that interact to produce information

Explain the nature of the database component of an ERP solution

An ERP solution includes a database design as well as initial configuration data. it does not,of course,contain the company's operational data. during development, the team must enter the initial values for that data as part of the development effort

Define ERP

Enterprise resource planning- is a suite of applications called modules,a database, and a set of inherent processes for consolidating business operations into a single, consistent,computing platform.

Sales and Marketing

Inducing buyers to purchase the product and providing a means for them to do so

why do some businesses develop information systems? also, point out some of the wrong reasons businesses sometimes cite for developing information systems

Information systems exist to help people work in a business to achieve the strategies of that business. some businesses create (IS) because they believe they are falling behind the technology curve, or because "every other business has one"

5)People:

People(you)

Technology:

R&D, new techniques,methods,procedures

What is the most important component of an information system? why?

The business pressional is the most important because because he can 1) take an active role in (IS) to ensure that systems meet their needs 2) understand how IT systems are constructed 3) learn how to use information systems 4) specify business needs and business requirements 5) use the system to achieve business goals

Information system

an assembly of hardware,software,,data,procedures, and people that produces information

Customer service

assisting customers use of the products and thus maintaining and enhancing the products value

Marketing

attracts target

Firm Infrastructure:

general management, finance, accounting, legal, government affairs

Explain how the 5 components of an information system are arranged in terms of ease of change and organizational disruption.

look at that chart

What are the 4 competitive strategies firms can choose from according to porter's model

look at the diagram

Summarize how organizations determine the scope and requirements of their information systems?

organizations analyze their industry and choose a competitive strategy. given that strategy, they design business processes that span value-generating activities. those processes determine the scope and requirements of each organizations informations systems

Describe the process by which organizations develop their information systems

organizations examine the structure of their industry and determine a competitive strategy. that strategy determines value chains, which, in turn, determine business processes. the structure of business processes determines the design of supporting information systems.

What is the central idea of business process design

organizations should not automate or improve existing functional systems. rather, they should create new,more efficient business processes that integrate the activities of all departments involved in a value chain

How should organizations manage employee resistance to change, in the context of new enterprise systems?

senior-level management needs to communicate the need for the change to the organization, and reiterate this, as necessary, throughout the transition process. Employees need to be trained or cached on the successful use of the new system.

Relationship Management

supports and resells to customer

Value:

the amount of money that a customer is willing to pay for a resource,product,or service

How do you determine the cost and margin of a business process?

the cost f the business process is the cost of the inputs plus the cost of the activities. the margin of the business process is the value of the outputs minus the cost.

Margin:

the difference between the value that an activity generates and the cost of the activity

What is the fundamental problem of information silos? how can this problem be fixed?

the fundamental problem is that data are duplicated in isolated systems. the most obvious fix is to eliminate the duplicated data by storing a single copy of data in a shared database by revising business processes to use that database

Management Information System

the management and use of information systems that help businesses achieve their strategies

What is the primary purpose of an ERP system?

the primary purpose is integration; an ERP system allows real-time updates globally, whenever and wherever a transaction takes place

Information technology

the products, methods, inventions, and standards that are used for the purpose of producing information

Human Resources

training,recruiting, compensation

Operations/Manufacturing

transforming inputs into final product


Conjuntos de estudio relacionados

CIPP US Module 10 - Telecom and Marketing

View Set

LaCharity Chapter 13 Diabetes Mellitus

View Set

Regulatory Ethics, Agencies and Market Participants

View Set

Quiz 3: Pollution Affects Ecology

View Set