Business & Trends Ch.10
What happens when an organization uses the consult style of change management?
A greater amount of information is used, leading to better decisions.
What are the characteristics of John Kotter's (2012) framework of change?
Accelerators must operate concurrently rather than in sequence. Traditional hierarchy must be complemented by flexible and agile networks.
Stages of the McKinsey 5A model of change in order
Aspire Assess Architect Act Advance
Which of the following is true of change management according to Dawson and Andriopoulos (2017)?
Challenging taken-for-granted assumptions through critical reflection can be crucial to successful change.
Unfreezing stage of change
Changing attitudes by making people feel uncomfortable about the way things are because they could be improved, and so establishing the motive to change
In the context of Stouten's evidence-based approach to change management, which of the following actions should a change manager take in the Diagnosis (1) step?
Collect facts regarding the nature of the problem.
Unfreezing
Convincing those involved of the need to change
What are the main elements of the ADKAR change model?
Desire Knowledge Ability Awareness Reinforcement
According to the DICE model, what are the factors that determine if a change program will "fly or die"?
Duration Commitment Integrity Effort
Identify a true statement about Kurt Lewin's (1951) model of change.
Each stage of change requires different actions from change agents.
Which of the following is true of Kurt Lewin's (1951) model of change?
Each stage of change requires different actions from change agents.
Refreezing stage of change
Embedding or institutionalizing the new behaviors, to prevent people from drifting back to previous ways of doing things
Scale of Change
Fine tuning Incremental adjustments modular transformation corporate transformation
Target
Focus on changing outputs, behaviors, attitudes, and values
Style
From coercive to collaborative, varied by staff group and phase of change
What are the reasons as to why transformational change efforts fail?
Having premature celebrations Lack of communication
Moving stage of change
Implementing the change to move to the desired new state
Identify an attribute of the ADKAR approach.
It focuses on individual perceptions, weaknesses, and strengths.
Which of the following is true of the change kaleidoscope approach?
It highlights the contextual problems that must be taken into account by change managers while implementing change.
Identify a limitation of the process perspective of change.
It may present change as a highly complex and unmanageable process.
Charismatic transformation
It should be used when a firm needs major adjustments to meet environmental conditions, where there is little time for participation, and where there is support for radical change.
Participative evolution
It should be used when an organization needs minor adjustment to meet environmental conditions, where time is available, and where key interest groups favor change.
Dictatorial transformation
It should be used when major adjustments are necessary, where there is no time for participation or internal support for strategic change, but where it is necessary for survival.
Forced evolution
It should be used when minor adjustments are required, where time is available, but where key interest groups oppose change.
Consultative
Limited staff involvement in setting goals relevant to areas of responsibility
Identify an accurate statement about the director image of change management.
People who use this approach follow a practical, managerialist approach to achieve change.
Moving
Putting the change in place
Refreezing
Redesigning roles, systems, and procedures to prevent a return to past practice
Roles
Responsibility for implementing: leadership, change teams, external facilitation
Which of the following is true of the DICE model?
Scoring the DICE factors will determine if change is in the win zone, the worry zone, or the woe zone.
Type
The scope and speed of a proposed change
According to Patrick Dawson and Andriopoulos (2017), what are the factors that must be considered to understand change?
The substance of a change itself The past, present, and future in which a firm functions The transition process, tasks, and activities
Directive
The use of authority in reaching decisions about change and the future
Identify a true statement about process perspectives of change.
They advise people to focus on the wider context in which change is taking place.
Identify a characteristic of checklist approaches to change management.
They believe that the change process can be regulated by planning.
Which of the following statements are true of the stage models of change management?
They can be used to complement the checklist approach to change management. They introduce a temporal dimension to change management.
Which of the following is a criticism of the stage models of change management?
They offer "high level" guidance, leaving the change managers to determine how to apply that advice in a particular context.
What are the major factors of The Hope Hailey - Balogun Change Kaleidoscope?
Time Scope Preservation Diversity Capability Capacity Readiness Power
Start point
Top-down, bottom-up, a combination, or pilot sites and pockets of good practice
What is a drawback of the invite participation style of change management?
What is a drawback of the invite participation style of change management?
When is a transformational change process most likely to be implemented smoothly?
When frontline employees are provided with the initiative to drive the changes
Collaborative
Widespread employee participation in key decisions
According to Gardini et al. (2011), change is most likely to be successful if
a comprehensive procedure with specific and meaningful goals is designed for the change
An advantage of the invite participation style of change management is that
all the available data is used to influence the change process
Contingency approaches to change management are criticized because
change managers need to have extensive knowledge of the change context to make informed judgments
According to Patrick Dawson and Andriopoulos (2017), the _____ factor refers to the past, present, and future in which an organization functions.
context
Which of the following guidelines for managing performance relates to the aspire stage of McKinsey's 5A model of change?
creating a long-term plan for change
The style of change management that combines transformative change strategies and directive—coercive styles is
dictatorial transformation
The image of change management that underpins the change management approaches associated with the work of large consulting companies is the _____ image.
director
Stage models of change management are criticized on the grounds of their
disregard for past events that influence current attempts toward change
According to managers, which of the following is a reason for the failure of organizational change?
diverting resources and everyone's attention away from the change
John Kotter (2012) does not adopt a distributed approach to change leadership
false
John Kotter (2012) does not adopt a distributed approach to change leadership.
false
Organizational change is most likely to succeed when there are a lot of policies and procedures set up.
false
The context factors of the change kaleidoscope can be neither constraints nor enablers.
false
The tell and sell style of change management is never seen as cosmetic by employees.
false
According to Stace and Dunphy (2001), which of the following is a scale of change that involves refining procedures and policies at divisional or departmental levels in an organization?
fine tuning
An organization that uses the tell and sell style of change management is most likely to
have a high degree of control over the change process
According to Stouten et al. (2018), in which of the following steps should a change manager implement evidence-based change interventions?
identifying solutions
In the context of the change kaleidoscope implementation options, _____ refers to the mechanisms and levers that are involved in the change process.
interventions
A true statement about the ADKAR change model is that
it advices the change manager to concentrate on the individuals involved in and affected by the change
A true statement about John Kotter's eight-stage model of transformation change is that
it is based on Lewin's model of change
A limitation of the process perspective of change is that
it relegates the ones involved in the change process to the role of sense-givers and interpreters
An advantage of the tell style of change management is that
management has full control of the change process
The ADKAR change model pays little attention to the
nature and ramifications of the wider organizational context and the process of change
The change kaleidoscope approach is consistent to a certain degree with the _____ image of change management.
navigator
The style of change implementation that is the combination of incremental change strategies and collaborative—consultative modes is
participative evolution
According to Dawson and Andriopoulos (2017), a true statement about change management is that
planning, time, and flexibility are necessary to change attitudes and behaviors toward change
In the context of change management, _____ are most likely to argue that one has to comprehend how the substance, context, and process interact over time to produce desired outcomes in order to understand organizational change.
process perspectives
Contextual perspectives of change are most likely to
recognize change as a process with a past, a present, and a future
Management is most likely to have the highest degree of control over the change process if the _____ style of change management is used.
tell
Organizational change is most likely to be successful if
the change begins with the employees whose work is most impacted by change
A transformational change process is most likely to be successful if
the change process has particular, clearly defined initiatives
A disadvantage of the consult style of change management is that
the process is very time-consuming
A criticism of contingency approaches to change management is that
they are more complex and ambiguous than the checklists and stage models of change
An accurate statement about checklist approaches to change management is that
they are popular among management consultancies and professional bodies
An advantage of processual perspectives of change is that
they comprehend the complex nature of change
A characteristic of stage models of change management is that
they suggest that change managers will have to take different actions at different steps of the process
Collaborative style of change, as identified by Stace and Dunphy (2001), involves
widespread involvement of employees in decision making
