Business Chapter 10

Which of the following statements about worker motivation is most conssistent with the findings of the Hawthorne studies?

Workers are more motivated if they feelk they are part of a special group or project

The findings of the Hawthorne studies led researchers to look more closely at how ___________ could lead to better productivity

the human side of motivation

The Hawthorne studies were conducted by _________ and his colleagues from Harvard University

Elton Mayo

Which of the following statements would Elton Mayo be most likely to make soon after concluding his Hawthorne studies?

Employees who enjoy their work environment and believe they are respected are likely to be more productive workers.

___________ was the father of scientific management.

Frederick Taylor

Douglas McGregor described two very different sets of managerial attitudes about workers, which he called:

Theory X and Theory Y

According to the principles of scientific management, the best way to improve productivity is to:

Use time-motion studies to find the best method of doing each job, then teach those methods to workers.

Herzberg's research found that the factor that ranked highest as a motivator was:

a sense of achievement

Abraham Maslow thought that once needs at one level of his hierarchy were met:

another, higher order need would emerge to motivate that person.

Herzberg's research found that safe working conditions and good pay:

helped maintain worker satisfaction, but did little to increase motivation

Maslow was mainly concerned with explaining how:

human motivation was related to a hierarchy of needs

The good feeling people get when they have done a job well is a(n):

intrinsic

Herzberg found that the factors that provided the highest level of motivation were mostly associated with:

job content

The practice of moving workers from one job to anoher to make work more interesting is known as:

job rotation

Frank and Lillian Gilbreth developed the principle of _____________, which said that every job could be broken down into a series of elementary motions.

motion economy

Maslow called the needs people have for security at work and home:

safety needs

A basic idea of __________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

scientific management

Maslow placed__________needs at the highest level of his hierarchy.

self-actualization

The original goal of the Hawthorne studies was to determine:

the level of illumination that was associated with optimum productivity

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

therbligs