Business Chapter 7
Sarah gave her employees the education in Tuesday needed to make decisions on their own. she is now confident that her employees will be able to handle more task independently, without extensive managerial assistance. what can be said about Sarah?
She understands that enabling leads to empowerment.
The process of determining the major goals of the organization in the policies and strategies for obtaining and using resources to achieve those goals is called___________ _____________.
strategic planning
a detailed, short-term plan about what is to be done, who is to do it, and how is a(n) ______ plan.
tactical
setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are tasks associated with________ planning.
tactical
_______is a broad explanation of why the organization exists and where it is trying to go.
vision
Functions included in staffing and organizing are (check all that apply)
- - -
Which of the following tasks are associated with the organizing function of management?
-allocating resources, assigning tasks, and establishing procedures for accounting goals -staffing the organization -preparing a structure showing lines of authority and responsibility
In order to motivate others and create the environment needed to motivate themselves, a leader must
-establish corporate values -communicate a vision -embrace change
The standards used in the control process must be (select all that apply)
-measurable -specific -attainable
Which of the following tasks are associated with the controlling function of managers?
-measuring results against corporate objectives -monitoring performance against standards - taking corrective action when necessary
The control function of management (select all that apply)
-takes corrective action when necessary -measures performance relative to the planned objectives and standards -we want people for work well done
the first step in decision-making process is to define the situation. rank the remaining steps in the process with the next step on top and the last ranked at the bottom of your list.
1 describe and collect needed information 2 develop alternatives 3 decide which alternative is best 4 do what is indicated (begin implementation) 5 determined whether the decision was a good one and follow-up
Rank the five steps of the control process. The first step should be on top.
1. establishing clear performance standards 2. monitoring and recording actual performance or results 3. comparing results against plans and standards 4. communicating results and deviations to appropriate employees 5. taking corrective action when needed and providing positive feedback
The definition of_______ states: listing all the pluses for a solution in a column, all the minuses in another, and the implications in a third.
PMI
Why is planning a key management function?
accomplishing the other functions depends heavily on having a good plan.
Currently, the leadership trend is to empower employees. when a leader empowers employees, the leader is giving them:
as much Freedom as possible to become self-directed and self-motivated
It is wise to have______plans because economic and competitive environments change rapidly. it is important to anticipate such changes.
contingency
The definition of ______ ________ states: the process of preparing alternatives courses of action The firm can use if its primary plans do not work out
contingency planning
_______is a management function that involves measuring performance against standards or objectives, followed by identifying, investigating and correcting any deviation from those standards or objectives.
controlling
Kevin workers the authority and responsibility to respond to customers without checking with managers________.
empowerment
_______is the term for giving employees the authority to make a decision without consulting the manager and responsibility to respond quickly to customer requests.
empowerment
______customers include dealers and ultimate (or end users). ________customers are individuals and units within the firm that receive services from other individuals or units.
external and internal
The control process provides______that allowed workers and managers to determine whether an established standard is being met.
feedback
________ ________ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.
knowledge Management
_______is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.
leadership
_______is creating a vision for the organization in guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives
leading
guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the_____ function of management.
leading
The definition of _____ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.
operational planning
The______ function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.
organizing
Setting organizational goals, developing strategies to reach these goals, determining resources needed, and setting precise standards are all tasks associated with the_____ function of management.
planning
_________is a management function that includes anticipating trends and determines the best strategies and tactics to achieve organizational goals and objectives.
planning
_______is a key management function because the success of the other functions depend on it.
planning
The part of the management function of organizing that includes hiring, motivating, and retaining the best people is
staffing