Business Class Final Exam Test 1
Salama, a project lead, is given a project with unclear deadlines and expectations. Therefore, she creates a plan by breaking the project up into smaller pieces, hoping the team can proceed with the parts that are clearly defined. However, the team is confused and unable to understand Salama's project plan. In this situation, what should Salama do to help her team?
Call for a meeting to motivate and explain the project plan.
According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and not rewarded for poor work?
Classical
Which types of statements are used by flexible people to qualify their language?
Conditional
Which component of communication is related to the physical, historical, and psychological communication environment?
Context
Tim, the manager of a marketing company, is faced with a complication at work. Without a second thought, he calls Luke, one of his team members, and orders him to handle the situation. The manager lists the exact steps Luke should take, but Luke doesn't like being told what to do and immediately feels defensive. What kind of approach did the manager use?
Controlling
______________ statements are usually used by rigid people.
Declarative
What is the style of leadership called in which power and authority is distributed to employees and managers to provide employee involvement in decision?
Democratic
Sergei is a consultant who just joined a multinational company, where he will be leading the business unit. On his first day, he wants to send out a letter to all the members of the team outlining his vision for the group and the products they build. Which form of communication should Sergei use to send this letter?
During construction planning, a geologist is consulted regarding building a reservoir in a rocky dry region. In deciding whether the land can withstand a construction or not, what power source gives the geologist's decision more credibility?
Expert Power
____________ leak out through nonverbal messages.
Feelings
Which approach to motivation assumes that to motivate people is to give them the tools, support, and conditions they need to solve problems?
Human resources
What helps people draw a picture or complement a verbal message?
Illustrator
Janell, a copy editor in an advertising firm, likes her supervisor, Brita, because she gives Janell a lot of autonomy and allows her to set her own work schedule. Janell attributes her creative success to Brita. What type of leader is Brita?
Laissez-faire
Which ability does communication competence enhance?
Leadership
When the mayor decides to confront the city's rodent problem by outsourcing it to a firm from another region, she uses her power as an elected member. What type of power does the mayor occupy?
Legitimate
The person who keeps things organized and emphasizes accomplishing specific tasks in an organization is called a(n)
Manager
________ creates suspicion and increases defensiveness.
Manipulation
Sandy heads the creative team at an advertising agency. One client wants to quickly launch an advertisement to counter a competitor's advertisement, so Sandy tells the team they will need to work several late nights and a few Saturdays. One of her team members sighs loudly, crosses her arms, and rolls her eyes. Which type of response is the team member displaying?
Nonverbal
What type of message allows people to connect with others?
Nonverbal
The space or distance we maintain while communicating with others is called
Proximity
Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates?
Referent
Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members?
Reward
Business partners, Jim and Jack, meet to discuss various business opportunities. When they see each other, they shake hands. What does this gesture signify?
Social/polite touch
Emily was intimidated by the inappropriate advances of one of her male colleagues and had second thoughts about coming to work. What should a person like Emily, who is subjected to sexual harassment at the workplace, do?
Speak to the human resources manager or supervisor.
In an architecture firm, the general manager sits in a glass office and has a secretary who filters his visitors and phone calls. The other staff members sit in cubes. This scenario illustrates how physical environment can convey an individual's
Status
________ can be verbal or nonverbal.
Symbols
What messages do you send and receive simultaneously?
Transactional
A word that can be seen, touched, smelled, or heard is said to be
concrete.
The general manager of a pharmaceutical company had informed the sales team in advance that the sales meeting was scheduled for 4:00 pm. Only 20% of the team had assembled at the scheduled time, and instead of waiting for the rest of the members, the manager started the meeting. This situation illustrates that the manager had a
displaced point pattern.
A(n) ___________ is a gesture that has a direct verbal translation and substitutes for a word or phrase.
emblem
The ________ approach is taken by a leader to manage a group to complete a task and guide the team toward a common organizational goal.
functional
Peter and Arnold are in graduate school. They are assigned a project and meet at the library to discuss the specifics. Peter shares the information he had collected during his research while Arnold listens and tries to understand what Peter is saying. In this scenario, what role is Peter playing?
Source
Mark conducts trainings on how to be a great public speaker. He always teaches his students that a speech should be brief, simple, and straight to the point, and unwanted words and phrases must be avoided. Which strategy does he focus on?
Use concise messages
Jacqueline is the HR manager of a construction company. Everyone in the company likes her voice. Every time she speaks, she changes her pitch, volume, and the rate of her voice, so she doesn't sound monotonous. This shows Jacqueline knows the importance of
Vocalic
