business communication quiz 1

Which of the following sentences contains an idiomatic expression?

Making our monthly sales quota will be a piece of cake.

When writing to audiences whose first language is not English, using humor is generally

a bad idea, since jokes usually depend on culture-specific information.

Asking a colleague "How was your weekend?" is

accepted in the U.S., but considered intrusive in some cultures.

Business communicators can improve their cultural competency by

all the above

Diversity in the workplace can be based on differences in

all the above

In today's global world, communication and culture

are so closely related that separating the two is virtually impossible.

Members of_____were born from 1946-1964.

baby boomer generation

Nonverbal communication can be a reliable guide to determining the meaning of a message

only if the sender and receiver assign the same meaning to non-verbal signals.

In high-context cultures,

people rely more on non-verbal circumstances and cues to convey meaning.

In conversations with a non-native English speaker with whom you have a longstanding business relationship, you notice that he consistently makes language mistakes that could hurt his credibility. In response, you should

politely offer advice on the appropriate words and phrases to use.

In regard to planning for the future,

some societies tend to view it as a waste of time.

When making decisions, North American executives

tend to focus on the results of the decisions they face.

Cultural competency refers to

the ability to adjust one's communication style to accommodate cultural differences.

Culture is not necessarily inborn, it can be learned._____True_____False

true

Ability differences among employees and customers

have led many companies to make websites more accommodating to persons with disabilities.

Meeting a deadline is generally less important than building a relationship for business people in

high context cultures

Letters from Japanese business people tend to be_____than those written in the United States.

less direct

When adapting to other cultures, the "Golden Rule" is

less effective than treating others the way they want to be treated

Women executives who travel abroad

may not be taken seriously as business people, depending on the culture

To convey meaning in a low-context culture such as the one existing in Germany, people rely more on

explicit verbal communication.

Compared to younger employees, older workers

can offer broader experience and high degrees of practical intelligence

All of the following except_____can promote ethical choices across cultures.

capturing the moral high ground

The term_____describes the practice of accepting multiple cultures on their own terms.

cultural pluralism

All of the characteristics and experiences that define each of us as individuals, is the definition of_____.

diversity

The social media and technological skills of_____are helping to change business communication practices.

generation y