Business Communications Quizzes

The range of the values $60,000 and $75,000 is __________

$15,000

Chapter 5

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Chapter 6

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Chapter 7

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Chapter 9

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Chapter 10

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Chapter 11

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Chapter 12

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Chapter 13

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Chapter 3 3-2b has low and high context culture info

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Chapter 1

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Chapter 2

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Chapter 4

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Chapter 8

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__________ refers to the conventional standards of right and wrong that prescribe what people should do.

Ethics

___________ English laws require businesses to write policies, warranties, and contracts in language comprehensible to average readers.

Plain

____________________ expressions repeat meaning and include unnecessary words.

Redundant

The KISS formula refers to Keep It Short and _________________.

Simple

_____________ business phrases use stale, unoriginal expressions such as pursuant to your request, in receipt of, and under separate cover.

Trite

Which of the following scenarios would most likely require a scientific experiment? a. A company wants to measure reactions to the price of a new flavored vitamin water product to learn how much consumers would be willing to pay. b. A student wants to find out how a business leader got his start in the industry. c. A development team has to decide which of four possible locations would be best for a new fast-food restaurant. d. A research firm wants to find out how many parents plan to send their children to private schools.

a. A company wants to measure reactions to the price of a new flavored vitamin water product to learn how much consumers would be willing to pay.

Which of the following is an example of a formal research method? a. Amy conducts a Web search to find information about a competitor's products. b. Galen looks in the company files for copies of minutes from previous meetings. c. Hank talks with his boss to decide what items to include on the meeting agenda. d. Emily calls a few of her colleagues to learn how they feel about carpooling.

a. Amy conducts a Web search to find information about a competitor's products.

Colton has analyzed his purpose and his audience and has considered how he will adapt his message to meet his audience's needs. What should he do next according to the 3-x-3 writing process? a. Collect data and organize it. b. Call audience members to confirm his approach. c. Start writing his final draft. d. Edit what he's done so far.

a. Collect data and organize it.

Which of the following sequences works best for most persuasive messages? a. Gain attention, build interest, elicit desire and reduce resistance, motivate action b. Motivate action, gain attention, build interest, request order c. Gain attention, build interest, motivate action, request order d. Build interest, gain attention, motivate action, elicit desire and reduce resistance

a. Gain attention, build interest, elicit desire and reduce resistance, motivate action

Which of the following statements about writing skills is most accurate? a. Having good writing skills can improve your chances for promotion and can result in higher earnings. b. Writing skills in today's workplace are an advantage, but they are not a necessity. c. Today's communication technologies have made writing obsolete. d. Only the very top level of salaried employees need good writing skills.

a. Having good writing skills can improve your chances for promotion and can result in higher earnings.

Goldstar Investments has just learned that it is being sued for securities fraud. After gathering information and confirming the lawsuit, what should top management at Goldstar do next? a. Inform all Goldstar employees either personally or via electronic messages. b. Wait for the word to get out via social media before acting. c. Hold a press conference to announce the bad news to the public. d. Have someone leak the news to the media

a. Inform all Goldstar employees either personally or via electronic messages.

Which of the following is an example of an internal disruption in the decoding process? a. Meaghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence. b. Brandon is finding it hard to pay attention during the interview because the interviewer's phone keeps ringing. c. Loud construction sounds outside prevent Samuel from hearing the message. d. Sylvia finds it difficult to read her colleague's e-mail message because it's filled with grammatical errors and typos.

a. Meaghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence.

Which of the following statements about paraphrasing is most accurate? a. Paraphrasing involves restating an original passage in your own words and in your own style. b. Paraphrasing requires the report writer to use the same grammatical structure as the original author when presenting another's ideas. c. Paraphrasing involves presenting ideas from another source without documentation. d. Paraphrasing involves presenting ideas from another source using the exact wording of the original source.

a. Paraphrasing involves restating an original passage in your own words and in your own style.

Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the introduction? a. Providing a detailed analysis of the problem b. Summarizing what other authors and researchers have published on the report topic c. Describing your secondary sources and explaining how you collected primary data d. Defining key terms

a. Providing a detailed analysis of the problem

Which of the following statements about social media is most accurate? a. Social media are still relatively new and untried communication channels for some businesses. b. Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing. c. Social media sites such as Facebook and Twitter offer no advantages for businesses. d. Social media networks first attracted industries built on tradition and formality.

a. Social media are still relatively new and untried communication channels for some businesses.

Today's employees should plan for lifelong learning and constant training, actively plan their own career paths, and ________. a. be willing to continually learn new skills b. limit their use of technology c. expect to receive predictable pay increases d. count on employers to provide clearly defined working hours

a. be willing to continually learn new skills

A message has high skim value when it __________. a. can be browsed quickly for main ideas b. has no grammatical or mechanical errors c. is submitted on paper rather than e-mail d. is one paragraph long

a. can be browsed quickly for main ideas

AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, ________, and action of the audience. a. desire b. direction c. discernment d. deduction

a. desire

To vs. too and then vs. than are examples of ________. a. easily confused words b. typos c. formatting errors d. tone issues

a. easily confused words

By tradition, businesspeople in the United States typically place a high value on a. individual action and personal responsibility. b. being able to avoid saying "no." c. relying on context and feelings when making decisions. d. group membership.

a. individual action and personal responsibility.

Steven is an analytical, action-oriented person and places great value on business messages that are objective, professional, and efficient. He is most likely part of a(n) ____ culture. a. low-context b. high-context c. intuitive d. spiral logic

a. low-context

An example of a country that has a low-context culture is a. the United States. b. Japan. c. China. d. Saudi Arabia.

a. the United States.

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection. a. True b. False

a. true

A meeting _____________ which is distributed in advance of a meeting, lists date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.

agenda

Web search tools that specialize in metasearching by combining several powerful search engines into one are called ____________________.

aggregators

According to the AIDA strategy, the opening paragraph of a persuasive request should gain the _______________of the reader.

attention

For which of the following purposes should you quote another author's material directly? a. To provide objective background data and establish the severity of a problem b. All of these choices c. To repeat identical phrasing of a source because of its precision, clarity, or aptness d. To duplicate the exact wording of a source before criticizing

b. All of these choices

Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid? a. We cannot ship your order until we receive your payment. b. As soon as we receive your payment, we'll ship your order. c. When are you going to submit payment? d.Your order will be canceled unless we receive your payment right away.

b. As soon as we receive your payment, we'll ship your order.

In an introduction to a formal report, what section identifies who commissioned the report? a. Scope b. Authorization c. Background d. Significance

b. Authorization

Which of the following would be the most effective statement in a letter refusing a local organization's request for a charitable donation? a. We are unable to contribute this year because of budget constraints. b. Even though our budget won't allow a contribution this year, we hope to be able to contribute next year. c. Please accept our sincerest apologies for being unable to donate to your cause. d. Unfortunately, company policy prevents us from donating to your cause.

b. Even though our budget won't allow a contribution this year, we hope to be able to contribute next year.

Commercial, preprinted sympathy cards are the most effective for expressing condolences. a. True b. False

b. False

Giving unhappy customers a chance to cool down is important, so companies should wait at least 72 hours to respond to a complaint. a. True b. False

b. False

If you have a complaint against a company, you should begin by posting your comments online on various social media sites. a. True b. False

b. False

Oral messages are usually more expressive and more meaningful to receivers than written goodwill messages. a. True b. False

b. False

You should avoid apologizing in a negative-news message because doing so admits responsibility. a. True b. False

b. False

What is the most accurate statement about direct claim and complaint messages? a. If you have a complaint, you'll get the best results if you vent your complaint online using social media such as Facebook and Twitter. b. Letters establish a record of what happened more convincingly than other communication channels. c. Straightforward claims are those in which persuasion will be necessary to convince the reader that your claim is valid. d. All of the above statements are accurate.

b. Letters establish a record of what happened more convincingly than other communication channels.

Which of the following is true about persuasion in the digital age? a. The volume and reach of persuasive messages have become limited. b. Persuaders play on emotions by using flattery, empathy, nonverbal cues, and likability appeals. c. Persuasion is less complex and personal. d. Only organizations with dedicated sales teams are in the persuasion business.

b. Persuaders play on emotions by using flattery, empathy, nonverbal cues, and likability appeals.

The best goodwill messages concentrate on the five Ss. Which of the following is not one of the five Ss? a. Specific b. Savvy c. Spontaneous d. Short

b. Savvy

Avoiding pretentious, formal, or flowery language is the best way to ensure that your goodwill message is ________. a. selfless b. Sincere c. short d. specific

b. Sincere

Which of the following statements about electronic media is most accurate? a. Your office computer is a safer place than the cloud to store personal photos. b. Tweeting about how much you dislike your job could get you fired. c. File-sharing services are helpful and should be accessed frequently. d. Privacy settings on Facebook and other social networks ensure that your information can be accessed only by those you choose.

b. Tweeting about how much you dislike your job could get you fired.

Which of the following statements about communicating in today's workplace is most accurate? a. Today's emphasis on teams means more face-to-face communication and less writing. b. Writing skills are more important today than ever because online media requires more writing, not less. c. Increasing numbers of workers are enjoying more defined working hours. d. Communication typically flows one way: from businesses to consumers.

b. Writing skills are more important today than ever because online media requires more writing, not less.

The longest and most substantive section of a formal business report is the ________. a. executive summary b. body c. introduction d. conclusion

b. body

You receive a printed document back from your supervisor with three short underlines (≡) under several letters. In those places, she is suggesting that you ________ . a. insert more information b. capitalize the word c. start a new paragraph d. delete the word

b. capitalize the word

Gerard's company will no longer store its data using in-house hardware and software; instead, data will be stored online at a remote location. This type of technology is called ________. a. telephony b. cloud computing c. an open office d. Web conferencing

b. cloud computing

Angelica has been asked to learn how many pedestrians walk by a specific location that her company is considering for a new sporting goods retail shop. Probably the most useful way to research this information would be by ________. a. manually searching resources in her public library b. investigating primary sources c. conducting a scientific experiment with controlled variables d. searching the Web

b. investigating primary sources

Communicators in low-context cultures a. emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting. b. tend to be logical, analytical, and action oriented. c. tend to be intuitive and contemplative. d. often imply conclusions rather than directly stating them.

b. tend to be logical, analytical, and action oriented.

A(n) _________ is a website with journal entries usually written by one person with comments added by others.

blog

______________ involves writing out ideas rather than speaking them when generating ideas within a small group.

brainwriting

Another form of proposal is a(n) _________________ plan, which is critical for securing financial support when starting your own company.

business

A total of 1,000 students responded to a survey about using student fees to build a new health care center on campus. Of those responding, 700 students said they "strongly agree" with this proposal. What percentage of students strongly agree? a. Impossible to determine with data provided b. 30 percent c. 70 percent d. 14.28 percent

c. 70 percent

What do most companies do first to control damage when a problem arises? a. Consult the company's legal counsel. b. Write a letter to the individual involved. c. Call or e-mail the individual involved. d. Ignore the problem if it is unlikely to happen again.

c. Call or e-mail the individual involved.

Dillon wants to adapt his sales message to his target audience. What question is his audience likely to ask while reading his message? a. What's in it for me? b. Why should I? c. Dillon's target audience will likely ask all of these questions. d. Who cares?

c. Dillon's target audience will likely ask all of these questions.

Chuck sent a letter to a teacher who had requested a tour of his company. In the letter he included the sentence Although we would love to have your class visit our company, much of the work area is too dangerous for group tours. What has Chuck done that might lead to legal difficulties? a. He has done nothing wrong. b. He has used abusive language. c. He has used careless language. d. He has denied a professional request.

c. He has used careless language.

An example of a country with a high-context culture is a. Germany. b. U.S. c. Japan. d. Scandinavia.

c. Japan.

Which of the following is an informal research method? a. Conducting a scientific experiment to gather information under controlled circumstances b. Searching the Web c. Looking in the company files for information d. Searching for information in public and college libraries

c. Looking in the company files for information

Ashley has just been hired for her first full-time position and has been told that she can use social media on the job. What should she do to appear professional and to ensure that she keeps her job? a. Ashley should do all of these. b. Accept friend requests only from her favorite colleagues. c. Share only information, images, and media online that she would be comfortable sharing opening in the office. d. Immediately send a friend request to her boss to show that she's a team player.

c. Share only information, images, and media online that she would be comfortable sharing opening in the office.

Which of the following is the best closing for an adjustment message? a. We are deeply sorry for this unfortunate event. b. If you have any questions, please do not hesitate to call. c. We hope that this refund check proves our commitment to providing excellent customer service. d. We apologize for any inconvenience this has caused.

c. We hope that this refund check proves our commitment to providing excellent customer service.

Sans serif typefaces ________. a. are frequently used for body text in business messages and longer documents b. suggest tradition, maturity, and formality c. are often preferred by Web designers for simple, pure pages d. have small features at the ends of strokes

c. are often preferred by Web designers for simple, pure pages

Potential risks for businesses that use social media include productivity loss, embarrassment if employees make damaging posts, and ________. a. higher technical support costs b. weakened recruiting efforts c. attracting the wrath of a huge Internet audience d. losing older employees

c. attracting the wrath of a huge Internet audience

Effectively editing, proofreading, and evaluating your writing demands objectivity and a willingness to ________. a. print every message b. avoid e-mail c. cut words and sentences d. read each message at least five times before submitting

c. cut words and sentences

You are talking with the president of your company about a possible merger. After she finishes speaking, you respond, "If I understand you correctly, your recommendation is that we go through with the merger." You are providing what type of feedback? a. evaluative b. judgmental c. descriptive d. agreement

c. descriptive

Your response to a congratulatory note or other goodwill message ________. a. is frowned upon because it extends the conversation unnecessarily b. should further detail your hard work and good qualities c. is equivalent to saying ​You're welcome ​when someone has said ​Thank you d. should suggest that you don't deserve the praise or attention

c. is equivalent to saying ​You're welcome ​when someone has said ​Thank you

As her supervisor explains a new procedure, Rachel nods her head. Rachel's response is an example of ________. a. evaluation b. noise c. nonverbal feedback d. verbal feedback

c. nonverbal feedback

Employees Applaud On-Site Daycare Option is an example of a(n) ________. a. functional heading b. informational heading c. talking heading d. analytical heading

c. talking heading

To contrast responses of employees with children against responses of employees without children from a survey on attitudes toward on-site child care, ________. a. determine the range of responses b. determine the average response c. use cross-tabulation d. determine the standard deviation

c. use cross-tabulation

E-mail, wikis, and Google docs are examples of digital ___________________ tools used to complete team writing tasks.

collaborative

Teams may reach a decision by, _____________________ which requires that discussion continues until all members have aired their opinions and, ultimately, agree.

consensus

The company description section of a business plan should identify the form of your business as a proprietorship, partnership, or ___________________.

corporation

During his study, Brady noticed that employees who smoke take more sick days than those who don't smoke. The relationship between these two variables is known as ________________

correlation

To establish _____________, show your reader that you are truthful, experienced, and knowledgeable.

credibility

In trying to gather primary data for a report, Josh poses a query to his professional network via social media. He is using an interview technique known as _________________

crowdsourcing

_____________________ is the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments

crowdsourcing

Determine the mean of the numbers 30, 25, 25, 45, and 70. a. 195 b. 30 c. 25 d. 39

d. 39

The flabby expression at this point in time could be replaced by which of the following words? a. now b. currently c. presently d. All of the choices

d. All of the choices

Courts of law use four factors as a test in deciding disputes over fair use of copyrighted material. Which of the following is not one of those factors? a. Purpose and character of the use, particularly whether for profit b. Nature of the copyrighted use c. Amount and sustainability of portion used d. Amount of money paid to use the copyrighted information

d. Amount of money paid to use the copyrighted information

Blake wants to avoid copyright infringement for material he finds online. What should he do? a. Blake should do all of these. b. Include a footnote for everything he uses from online sources, which will protect him from copyright infringement. c. Recognize that anything he finds on the Internet is in the public domain. d. Ask for permission before using material he finds online.

d. Ask for permission before using material he finds online.

Brandon is preparing a short informational report for his boss and wants to begin his research by conducting informal research. What should he consider doing? a. Conducting an informal online survey using a tool like Survey Monkey b. Searching through his company's files for background information and previous correspondence c. Talking with his boss to get more information about the type of information his boss would like included in the report d. Brandon should consider doing all of these.

d. Brandon should consider doing all of these.

________ headings are used with bullets to summarize the content of an item in a list. a. Period b. Main c. Top-line d. Category

d. Category

The ________ and Equal Credit Opportunity Act state that consumers who are denied loans must receive a notice of "adverse action" from the business explaining the decision. a. Class Action Fairness Act b. Sarbanes-Oxley Act c. PATRIOT Act d. Fair Credit Reporting Act

d. Fair Credit Reporting Act

Which statement does not describe the body of a formal business report? a. Clear headings are used to explain each major section. b. Research findings are discussed, analyzed, interpreted, and evaluated. c. Evidence that justifies the conclusions is presented. d. Incidental and supporting materials are placed strategically throughout the body of the report.

d. Incidental and supporting materials are placed strategically throughout the body of the report.

Which of the following statements would need to be documented in a report? a. The stock market can be volatile. b. All of these choices c. Many types of people invest in the stock market. d. Last May, the Dow Jones Industrial Average suffered a 998-point loss, which the media called a Flash Crash.

d. Last May, the Dow Jones Industrial Average suffered a 998-point loss, which the media called a Flash Crash.

Which of the following is not one of the three Ms that measure central tendency? a. Median b. Mean c. Mode d. Margin

d. Margin

How do organizations use social media? a. To crowdsource customers for new product ideas and other suggestions b. To create internal networking sites accessible only by employees c. To match dispersed employees and their skills d. Organizations use social media for all these purposes.

d. Organizations use social media for all these purposes.

Peter must deny an employee's request to work from home two days a week. What is the best way to begin this bad-news message? a. No, I cannot allow you to work from home two days a week. b. I have in my hand your letter of May 31 in which you ask to work from home two days a week. c. Thank you for your request.. d. You are an extremely valued member of our team, and we all benefit from being able to work with you face-to-face on a daily basis

d. You are an extremely valued member of our team, and we all benefit from being able to work with you face-to-face on a daily basis

One way to evaluate a message effectively is to think of your writing as taking the place of ________. a. a telephone call b. your resumé c. a gift d. a personal appearance

d. a personal appearance

To use digital media effectively and safely, you should avoid ________. a. downloading free software and utilities to company machines b. opening attachments sent by e-mail c. sharing files d. all of these practices

d. all of these practices

Communicators in high-context cultures a. tend to be logical, analytical, and action oriented. b. pay attention to only the spoken or written words. c. assume that listeners know very little and must be told practically everything. d. are more likely to be intuitive and contemplative.

d. are more likely to be intuitive and contemplative

Bold, italics, and underlining are examples of ________. a. headings b. typefaces c. flags d. fonts

d. fonts

By tradition, Asian businesspeople typically place a high value on a. individual achievements. b. direct verbal interaction. c. initiative and self-assertion. d. group decision making

d. group decision making

Jing-Ying places great value on the posture, voice inflection, gestures, and facial expressions of employees within the workplace. She is most likely part of a(n) ____ culture. a. low-context b. analytical c. linear logic d. high-context

d. high-context

The 21st-century economy depends mainly on ________. a. manufacturing b. raw materials c. physical labor d. information and knowledge

d. information and knowledge

When people say average, they usually intend to indicate the __________, or arithmetic average. a. mode b. margin c. median d. mean

d. mean

The opening of a direct claim letter should ________. a. express anger to show the reader that you are serious b. explain the problem in detail and justify your request c. remain vague to allow the reader to decide on a remedy for the problem d. open with a clear statement of the problem or with the action you want the receiver to take

d. open with a clear statement of the problem or with the action you want the receiver to take

When it arrived, I cashed your check immediately is an example of ________. a. reader orientation b. a long lead-in c. effective business writing d. saying the obvious

d. saying the obvious

Because customers are already upset, the language of adjustment messages should be particularly ________. a. adamant b. negative c. vague d. sensitive

d. sensitive

The process of communication is successful only when ________. a. the fastest communication channel is used b. the sender receives positive feedback c. the sender pronounces all words perfectly d. the receiver understands an idea as the sender intended it

d. the receiver understands an idea as the sender intended it

The process of communication begins when ________. a. a message is put into words b. the receiver actually receives the message and decodes it c. the message is sent over a communication channel to the receiver d. the sender has an idea

d. the sender has an idea

Facebook posts, tweets, and e-mails are examples of ____________ messages because they are generated, stored, processed and transmitted electronically.

digital

When you expect the audience to be pleased, mildly interested, or neutral, use the _________ pattern of organization.

direct

The second phase of the 3-x-3 writing process includes researching, organizing, and __________________

drafting

_____________ means improving the content and sentence structure of your message.

editing

____________ is the process of analyzing whether your message achieves its purpose.

evaluating

Under the concept of ________ use, individuals have limited rights to use copyrighted material without requiring permission.

fair

Sentence beginnings such as there is, there are, and it is are examples of unnecessary ___________

fillers

___________ expressions such as at this point in time and due to the fact that are wordy phrases that may be better expressed in single words.

flabby

Accessing electronic resources, manually searching library resources, investigating primary sources, and conducting scientific experiments are all examples of____________ research methods.

formal

A secondary purpose of business messages is to promote __________________ so that you and your organization look good in the eyes of your audience.

goodwill

A ________________ proposal is a formal proposal submitted to a government or civilian organization that explains a project, outlines its budget, and requests money that will not have to be repaid.

grant

_______________ describes faulty decision-making processes by team members who are overly eager to agree with one another

groupthink

_________ skills, such as the ability to use Microsoft Word or to prepare an income statement, refer to the technical skills in your field.

hard

Communicators in ______ -context cultures, such as those in Japan, China, and Middle Eastern countries, pay attention to more than the words spoken. They emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

high

Looking in company files and talking with your boss are examples of __________________ research methods.

informal

Blog posts can benefit from the ____________________pattern by emphasizing the big news up front, supported with specifics and background information.

journalistic

Introductory phrases such as This is to inform you that and I am sending this e-mail message to let you know that are examples of long ___________

lead-ins

Communicators in ____ -context cultures, such as those in North America, Scandinavia, and Germany, tend to be logical, analytical, and action oriented. They stress clearly articulated messages that they consider to be objective, professional, and efficient.

low

Trends, projected growth, and customer behavior are discussed in the ____________ analysis section of a business plan.

market

The arithmetic average of a group of figures is the __________

mean

The ______________ represents the midpoint in a group of figures arranged from lowest to highest or vice versa.

median

_______________________ consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.

microblogging

The _____________ statement of a business plan describes your business and explains the reasons it will succeed.

mission

The value that occurs most frequently in a group of figures is the ________

mode

Ethical business communicators are being _______________when they recognize their own biases and strive to keep them from distorting a message

objective

The three phases of the 3-x-3 writing process include _________________ , writing, and revising.

prewriting

______________ data result from firsthand experience and observation and can be collected through surveys, interviews, observation, and experimentation.

primary

________________ a document involves correcting its grammar, spelling, punctuation, format, and mechanics.

proofreading

During the analyzing part of the prewriting phase, you must first determine the _______________ of your message.

purpose

____________ appeals related to reason and intellect are often translated into making money and increasing efficiency.

rational

The best persuasive requests anticipate and attempt to counter audience ______________

resistance

______________ data come from reading what others have experienced or observed and written down and can be collected through books, periodicals, indexes, research databases, and Web resources.

secondary

__________ skills include competencies such as listening proficiency, nonverbal behavior, and etiquette expertise.

soft

Meetings are a gathering of employees to pool information, solicit feedback, clarify policy, seek consensus, and __________ _________________(two words).

solve problems

During the ______________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

storming

Persuasion is defined as a _________________ process in which communicators try to convince other people to change their attitudes or behaviors regarding an issue through the transmission of a message in an atmosphere of free choice.

symbolic

__________________ rooms are typically are equipped with three huge curved screens, custom lighting, and advanced acoustics for high-end videoconferencing

telepresence

The term _____________ marketing refers to the rapid spread of messages online, often through blogging, where large companies can find buzz and positive or negative postings about their organizations and products.

viral

A ____________ team is a group of people who, aided by information technology, must accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones.

virtual

__________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

web

A(n) _______ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents..

wiki

Kyle is developing his _________ plan, which will include a statement of the problem, a statement of purpose, his research strategy, a tentative outline of his report, and the work schedule.

work